Envy 6 to Sony TV Sound Problem

No sound with HDMI connection from Envy 6 laptop to Sony Bravia TV

Hi,
This is a very common problem. From my view: why a $70 player works for the first time but a $$1,000 laptop fails, probably the implementation from MS, laptop vendors and from video card vendors does not go well. Please try this from the Dell forum:
General Instructions for Setting Up HDMI Audio
Preliminary steps:
1. Plug the laptop into a power source. Some of the models have a power management scheme that will not allow for HDMI audio while running on batteries. Later, after you get your HDMI audio working, if you find that it still does not work on batteries you can change your power management settings in the Control Panel.
2. HDMI has its own audio driver separate from the audio system of the computer ( Sigmatel, IDT, or Realtek ) . It is incorporated into the graphics card's driver so make sure you have the newest version of your graphics card driver. On models with Intel graphics the HDMI audio driver will appear in the Device Manager as "Audio Device on High Definition Audio Bus".
3. Turn off the computer and TV before connecting the HDMI cable. Later, after you get your HDMI audio working, if you disconnect the cable while the computer is running and lose your audio, try closing and then re-opening whichever program you were using that generates audio.
4. Every time you try a different solution you should reboot the computer. HDMI audio is extremely finicky and seems to usually need a reboot.
Make the Connection:
1. Connect the HDMI cable to the computer and TV. If the TV has a "DVI/HDMI" port do not use it. Use a port for HDMI only.
2. Turn on the TV and select the HDMI port you are using. Adjust the TV settings to receive HDMI audio if any.
3. Turn on the computer. (Optional, some people close the laptop lid immediately after hitting the power button but I am not sure why. Most people should not need to do this.)
4. Optional. Some models do better if the TV is set to be the primary display. To set, repeatedly press Fn+F8 (or ctrl+alt+F4) to cycle through the settings (laptop display only/laptop display plus external display/external display only). Reboot the laptop.
5. Go to Start>Control Panel>Sound>Playback tab. Make "HDMI" the default device. (If "HDMI" is not there, right click in the white area and look under "Show Disconnected Devices" or "Show Disabled Devices" and see if it is there.)
Post Connection Problems:
1. If there is still no option to select "HDMI' as the default audio playback device, try re-installing or updating the graphics driver, or even try an older version. The graphics driver is the driver for HDMI audio, not the regular audio driver. A few people with Intel graphics had better results by uninstalling the graphics driver, rebooting, and letting Windows look for a driver (instead of downloading the driver from the Dell support site).
2. Try disconnecting and then reconnecting the HDMI cable.
3. If you are using Windows Media Player or Windows Media Center but get no HDMI audio even after it is selected as the default playback device, go to
Control Panel>Sound>Playback tab>Audio/Playback device>HDMI>properties>Advance>Exclusive Mode and uncheck "exclusive mode".
4. Try a different HDMI cable.
5. Try a different HDMI port on the TV.
Regards.
BH
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Sound Problem Plus Memory Problem

I've also posted this same issue at the EVGA website with no help what so ever yet. Also if it's ok I'm having the above mentioned memory problem that it probable not related but if anyone does have good input I would love to hear. Hope this doesn't break any rules, didn't see anything in the listed rules thread. So here it goes.
Ok I'm having a few minor but very perplexing and annoying problems. I have recently built a new rig to include the following.
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This one I had a lot less that I was able to actually try because it just confused the crap out of me. So I started by going to test my sound. I'm running an optical cable from the on board sound port to back of my sony surround sound system. I get sound from my left and right channel but nothing from the center, rears or sub. So figure no biggie just need to change the configuration from 2 speaker stereo to 5. surround sound. Guess what... the option isn't there? WTF? A sound card with an optical port with no 5. support? So went online found the drivers for the sound on the mother board and tried reinstalling thinking maybe somthing was wrong with the drivers on the CD. Well it still didn't work. So I figured what ever, I got an external sound card that I know works with Windows 7 since it was on other desktop and hooked it up. Its a Creative - Sound Blaster X-Fi Surround 5. External USB Sound Card. Well it installs fine and I go to test it. Yep you guessed it! Still only sound from the left channel and the right channel with no option for surround sound. So I was able to find updated drivers for that and ran em. Well now I have an option for Surround sound with side speakers only no rear. Oh but it doesn't really matter because the left and right channel are still the only ones able to produce sound. And yes the speakers work I turned on my X-Box 360 hooked up to the same speakers and LCD tv and played COD4 with full sound working fine. So something else has to be happening I just have no idea.
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The second problem was with the memory. Everything booted fine but it initial only detected 2 GB. By the way I had them installed in slots and 3. So I shut down and popped em out checked the copper connectors everything looked fine and reseated the chi
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This time during the boot up I checked the BIOS. It saw all 4 GBs of memory. Continued into Windows. Windows now saw all 4 but only .99 GB was available. Now the only other time I've seen anything like this was with on board video sharing the memory, and even then it wasn't half of the systems total memory. I then tried shutting down and putting the chips in 2 and 4 just see what would happen. Well I got an EA post error on the LED, couldn't even boot. So I figured o'well power down completely and tried to run the memory in 2 and 3 to run it out of dual channel. I was able to boot but still had the same issue. .99 GB available and still saw all 4. At this point it was just getting silly so I figured ok I'll download the new BIOS with my laptop, burned it to a CD. Booted the desktop and ran the BIOS flash. Update seemed work fine, honestly the BIOS didn't look much different and I didn't take note of the previous version before I did it so I can only assume it worked. However it did not fix my problem. So I'm still stuck at windows seeing 4 GB of memory with only .99 available.
Anyway... I'll keep trying to get this working and hunting around online, but I'm really hoping you all have some ideas. I'll be trying to call EVGA today for some help too and possibly Corsair. Thanks in advance for the help!

Hello,
cannot help with the sound problem.
For memory, I've got almost the same thing but with 4 sticks of 2gb and only 2 detected on an ASUS P7P55D deluxe.
Bios was my issue but I needed to do this (but with pairs of sticks instead of sticks) after the bios update to finally get my 8gb under windows:
Make a clear cmos. Then boot the computer with only one stick of ram in the port .
If everything is fine, turn off and add the other port of the same color for dual channel.
If it does not boot with the 2 sticks in the port of the good color, try to switch ports again. Maybe one stick is dead?

Sound problem in my laptop

I am using Envy dv 7 , After buying it , its sound working great . But now I have sound problem, I pick sound up to maximum but I don't hear anything. After restarting of my laptop, sound works. What I have to do for it?
This question was solved.
View Solution.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
When windows has reloaded, use recovery manager to reinstall your original IDT HD Audio driver as detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
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Hi AhmedAbdeen & RobinZ1, welcome to the community!
I agree with @Uliwooly - here are some additional instructions on running the actual repair:
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3. Start.
4. Repair Phone
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Hello, I have HP ENVY 14t-1100 CTO Beats Edition, unfortunately I connected speakers to the laptop and suddenly the laptop started giving weird sound, so i restarted the pc, then I came to know that the speakers are no more working Even I checked with headphones no use..with headphones i can hear some noise..do I have solution? Currently I am in Munich, Germany, can I get some technical support? Thanks for your reply!

Hello mahii,
I'm sorry you are having trouble with the sound on your notebook. Take a look at this document, which provides steps to take when having sound problems with external speakers and headsets. If the first document doesn't help resolve your issue, take a look at this document, which may have a couple more things you can try. Hopefully, you won't even need the 2nd document.
I was listening to one of my favorite bands when I pulled up your posts - SAGA. Even though they are from Canada, they are very popular in Germany! The specific show I was listening to, was performed in Westfalenhalle Dortmund.
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HT3983 i have a sound problem when i install windows 7 32 bit on my imac

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Audio Switching coudl be due to several reason. if you have tried latest audio drivers and latest Video drivers from hp.com, i suggest you to get audio board replaced for your computer.
Hope it helps.
Regards,
Waseem,
I work for HP.
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Regards,
WW
“I am an HP Employee“
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When I delete com.apple.audio.SystemSettings.plist my audio/sound problems are solved. However when the file is replaced with another file, the sound is crappy and the quality is reduced. Can you please help me?

When I delete com.apple.audio.SystemSettings.plist my audio/sound problems are solved. However when the file is replaced with another file, the sound is crappy and the quality is reduced. Can anyone please help me?
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Eric

Run this when you have the problem and post the results here.
EtreCheck
This will tell us what is loaded

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Hi dear iPad user,
Most people will, eventually, have sound problems: the cause can be complex as a 'miss-behaved' app that messes the sound engine or as simple as the iPad being forgotten on Mute/Volume Down.
I used to help family and friends to fix their iPads' sound problems by sending them 'text' instruction steps... lots of times they ended up calling me on the phone...
So I made a video (short: 1m40s):
https://www.youtube.com/watch?v=FjBP-Ncj_fE
It shows:
how to unmute the sound (even if the side-switch locks the rotation of the screen)
how to put volume up
how to close all the apps (in the case there is an App messing with the sound system)
how to reboot the iPad (ultimatelly fixes hard cases of messed sound system)
What it won't fix: if you have a hardware problem...
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UPDATE: fixing iPad Sound after iOS 7
http://youtu.be/SDf1LDcE95Q
(1min 36sec)
It covers the basics:
checking side-switch / mute / "Control Center"
volume all up
...and also the worst cases:
closing all apps (for rare cases when a single app might render the sound system instable)
rebooting the iPad
So, don't get desparete: try the things in the video.
There are people who reported having forgotten an audio-bluetooth connection activated with a turned-off sound-system or speakers... or forgot Air-Play turned on... so be sure you disengage bluetooth and/or airplay.
On the 'hardware side', dirty dock connector (30 pin) can make the iPad 'think' it is connected to external audio - if so, cleaning it with a dry toothbrush can fix. Also, moisture in the headphones connector can make the iPad switch to 'headphones' even without headphones connected, making it silent: check if you can hear things with headphones plugged in - if so, try gently inserting and removing headphones a few times and check if you get sound back to iPad's speakers alone.
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Envy 6 to Sony TV Sound Problem

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