Envy 700-230 Unknown Device

On my Envy 700-230 Desktop PC, there is an Unknown Device with a yellow triangle next to it. This occurred after installing Windows 10. What needs to be done to remove the yellow triangle?

Hi: I have never come across that device before. The only thing I could find was this thread with a related device. http://rog.asus.com/forum/showthread.php?37535-An-unknown-device-discovered-while-installing-drivers-for-the-Maximus-VI-Formula If indeed that device needs the Intel Widi driver, then here it is below. https://downloadcenter.intel.com/download/25153/Intel-Pro-WiDi-Software-for-Windows The product specs for your PC indicate it is Intel WiDi capable, so not having the driver for that device makes sense. If that doesn't work, unfortunately, I don't have any other suggestions for you to try.

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How to prepare for a Windows 8.1 clean install on an hp envy 700-230

HHD problems require new install of Win, 8.1. Unable to procure a product key that works so purchased a new 64bit, full version 8.1 Home edition W/key. My question is : What do I need to do to prepare for installation other than transfer copies of folder and programs I wish to keep tothumbdrive.

Hi,
Please use the following tutorial for new HDD:
http://pcsupport.about.com/od/windows-8/ss/windows-8-clean-install-part-1.htm
Regards.
BH
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Unknown devices on Windows 8.1 on HP ENVY TouchSmart 15-j078ca

Hi, my HP ENVY TouchSmart 15-j078ca is showing 5 device errors under other devices. I will copy the hardware id for the 5 devices and if someone could tell me where I can download the device drivers for these 5 devices that would be greatly appreciated.
Device 1: PCI Simple Communications Controller
Hardware ID:
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780
Device 2: SM Bus Controller
Hardware ID:
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C&REV_05
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C22&CC_0C0500
PCI\VEN_8086&DEV_8C22&CC_0C05
Device 3: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001
Device 4: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007
Device 5: Unknown Device
Hardware ID:
USB\VID_138A&PID_0050&REV_0060
USB\VID_138A&PID_0050

Hi:
None of the driver pages seem to be working for me.
Below are the links to the drivers you need...I got them from a business notebook which has the same hardware as yours.
PCI Simple Communications Controller:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_146774_1&swEnvOid=415...
SM Bus Controller: Install this driver first and reboot.
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_123677_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6001:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_124774_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6007:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_127112_1&swEnvOid=415...
USB\VID_138A&PID_0050&REV_0060:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_134806_1&swEnvOid=415...

No audio output device is installed (HP ENVY 700)

I have no sound at all on my pc , either with my headphones or with the basic sound of the pc . I can not access the volume mixer. I have verified that my drivers are up to date . In recording device there is nothing, no audio device is installed in recording and sound.
Exploitation systeme : Windows 8.1 64 bits
Model : HP Envy 700-339

Hello @Matsau14,
I understand that your HP ENVY 700-339 Desktop PC has no audio and no audio devices installed even with your drivers up to date. I suggest that you try a back and factory recovery of your computer to ensure that you do not have a hardware issue.
To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 8), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
If the above steps did not resolve your issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I would like to thank you for posting on the HP Forums. Have a great day!
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Unknown device HP Envy windows 8

After upgrading an ENVY 4-1043CL to windows 8 (including upgrading bios), an unknown device is detected in control panel, and the system can't find a driver for it after numerous scans. How do i determine what the device is so that i can download the appropraite driver? I have also tried to use "auto detect" from the HP web site but that process crashes IE.

After further research I found it, it's the HP wireless button.

How to fix Unknown device in windows 7

Hi
I have just install windws 7 pro on HP Envy dv6-7200SA Notebook PC
When I open Unknown device Properties, I see following in details
For
Other devices
       - Unknown device
           ACPI\HPQ0004
                *HPQ0004
How do I fix it.
Please can you help me.
thanks
Ish
This question was solved.
View Solution.

Hi,
The hardware id is for HP 3D DriveGuard - the driver you require is on the following link,
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe
When the installation has completed, restart the notebook.
Regards,
DP-K
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Windows 8.1 Pro Bitlocker with HP Envy 700

I just got a new HP Envy 700-249. I upgraded to Windows 8.1 Pro immediately for Bitlocker and Remote Access. The PC will be stored in a relatively unsecure location and is for public use - but will have a few users who have access to install software, store private files, etc. SO I want to be sure that the OS stays safe as well as the data.
I want a way to keep someone from accessing anything on C drive that isn't in the Public folders and make the drive unable to be viewed if booted from anything other than itself. So I figured BitLocker. I've gone into gpedit.msc and set option to allow bitlocker without TPM. BitLocker runs and allows me to turn on encryption. I've tried a couple of types of USB drives and BitLocker says it has saved the key to them. I've checked and they have a BitLocker recovery file on them.
BUT - when the system reboots, it will not recognize the USB drive as the key and will not encrypt the drive. I am stumped.
Has anyone gotten an HP non-TPM desktop to encrypt the OS and data drives with Win 8.1 Bitlocker? How?????

Hi,
Bit locker was meant to encrypt entire physical drives. Review this MS article.
I would suggest that you install a second hard drive and then move your sensitive files and documents to that physical hard drive and use bit locker to encrypt that hard drive. If you are going to keep the key on an external device (USB flash drive) then make a backup copy in case the USB drive fails or is lost.
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HP ENVY 700-049 Won't Update to Windows 8.1 - 0xC1900101 - 0x20018

I recently purchased an HP Envy 700-049 desktop and have updated to the latest Windows 8. I have re-downloaded and installed all of the Windows 8 drivers listed on the support page. I disabled the wireless LAN in Windows (no way to do so in the BIOS that I can tell). After all of that I went to the Windows App Store and ran the 8.1 update. The machine reboots and begins to configure the devices, but stops prior to completion with the error SYSTEM_THREAD EXCEPTION NOT_HANDLED.
On reboot I am given
0xC1900101 - 0x30018
This is showing up in Google...and I tried common reccomendations (install updates, install latest driver, disable WLAN)... are there any additional suggestions or am I just going to have to hang tight on MS to fix this?
My wrist is getting tired from bouncing over to the quickbar. :-)
Regards,
-Tony
This question was solved.
View Solution.

I am on 8.0, trying to update to 8.1. I can't install the 8.1 drivers. It is for all intents and purposes a new OS. The 8.1 drivers clearly indicate to me that the OS is not at a compatible level "Your system does not meet the operating system requirements. Update has been cancelled. (9998)".
I did note that the intel onboard driver was not good, don't know where that fell by the wayside, but I re-installed the HP Win8 driver and things were good.
There are two graphics cards, onboard and radeon. I updated the catalyst drivers too.
All of the HP drivers were up to date, all of the Windows Updates are installed.
I disconnected ALL devices except for the mouse and keyboard.
The drivers are installed fine for 8.0. But the way that the windows 8.1 update is delivered is through the Microsoft App Store. It downloads, installs and reboots. There is a second reboot where it starts updating the drivers. I know that it's a problem at that particular point, but without being able to isolate the driver that it's having a problem with...it's a crapshoot.
I researched a bit and looked at the winstore.log files, but nothing in there seems to indicate a specific driver...I think this is the log at the point where the update chokes...
C:\Users\username\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\Temp
2013-11-13 17:25:41.137, _Warning_             WS   [00003964:00002424] Late invokeCallback for method purchase at index 2 with seqNum 17
2013-11-13 17:25:41.137, _Info_                WS   [00003964:00002424] CInstallProgressManager::End: Finishing installation of osUpgrade
2013-11-13 17:25:41.153, _Info_                WS   [00003964:00002424] WinStore.InstallsPage._updateInstallData&colon; Using app icon: ../../../../osupgrade/22/1x/installing_logo.png
2013-11-13 17:25:41.153, _Info_                WS   [00003964:00002424] WinStore.InstallsPage._updateInstallData&colon; Removing tile for osUpgrade, installState: complete
2013-11-13 17:25:41.153, _Info_                WS   [00003964:00002424] WinStore.InstallsPage._itemRemovedHandler: removing osUpgrade from state map
2013-11-13 17:26:24.858, _Info_                WS   [00003964:00002424] CWinStore::_OnSuspendEvent: Suspending.
2013-11-13 17:26:24.858, _Info_                WS   [00003964:00002424] CWinStore::_PrepareToSuspend: flushing data to prepare for suspend
2013-11-13 17:26:24.890, _Error_               WS   [00003964:00002424] CInstallProgressManager::GetInstallControl: Unable to Create Broker. Error: 0x80080005
2013-11-13 17:26:24.905, _Error_               WS   [00003964:00002424] CUpdateCountPublisher::GetUpdateCountSource: Unable to Create Broker. Error: 0x80080005
2013-11-13 17:26:24.905, _Info_                WS   [00003964:00002424] CWinStoreOM:uspendComplete - Writing travel log to disk
I'm not sure where that "travel log" is written to, but that may have more information in it. I'm not seeing anything obvious in the Event Viewer. I tried to narrow down the time, and I see some errors popping up, but I'm not quite sure if they are related.
I may keep troubleshooting, I think I may just clean out the app store cache and give it a try again. There was a comment that I read that seems to indicate disabling file sharing settings can resolve the issue. I also saw a suggestion on downloading the preview and then updating from that. This is a fairly new box (at least to me), and it's running fine otherwise...but I would like to get 8.1 running to get the integrated tools. Worst case scenerio I could just download from DreamSpark and reinstall.
-Tony

HP ENVY 700-210xt CTO Desktop PC/windows 8.1: can't display 2nd monitor

Detail information:
- HP ENVY 700-210XT CTO Desctop PC
- One VGA port and one DVI-D port (used DVI-D to DVI-D cable to connect to second monitor)
- video card is a buildin card on motherboard
- Two monitors: AOC 10X16, Acer 12X15 (with both VGA and DVI-D ports) and both working perfectly if connected to computer thru VGA cable.
- When start computer, both monitors showing 'HP' and circle of stars to indicate Window is starting (so I think DVI-D connection and is fine).
- Then second (DVI-D) monitor shows no signal and VGA monitor continues and everything is fine.
- If I go to Devices/Project/Second screen and choose any of the options: Duplicate/ExtendSecond screen only, nothing shows. After awhile, system says can't find second monitor.
Questions:
1) if it is OK to use two different kinds/sizes of monitors?
2) what else I can do to make the computer to use the DVI-D monitor?
Thanks,
Ning

Hi,
If you can't see the basic HP UEFI boot menu information with a DVI connection then you have a hardware issue. It's either your monitors or DVI cable or the DVI port on your PC. It's definitely not a software issue as digital drivers don't get loaded until later in the Windows boot process.
Test the monitors and the DVI cable on another PC to ensure that they work correctly. Alternatively, try a different DVI cable and monitor on your PC.
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Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
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Very poor sound quality on bluetooth headphones through HP Envy 700-074 desktop

I recently purchased a pair of Bose AE2W wireless bluetooth headphones to use with my HP Envy 700-074 desktop computer. After successfully pairing the headphones the sound quality is extremely poor. I know the headphones are not the pronblem since they sound beautiful when paired with my iPhone or iPad.
I have tried updating the driver, but I have the most current version installed according to the computer. Adjustment of the Beats Audio controls or any other sound controls does not help.
SKU:H5Q09AA#ABA
CK SN: {Private Information Removed}
704219-001MX
WO:000037025247
Any help or suggestion much appreciated. Thanks

Updated OS to Windows 8.1 and now I have ABSOLUTELY NO SOUND on any bluetooth audio devices. From bad to worse.

HP ENVY 700-000t multiple monitor setup

I have an hp envy 700-000t, and I want to setup up a second monitor. When the monitor is plgged in, my computer doesnt detect it, and it reads no signal. Is there a compatibility issue with my computer?

Test your monitor on another PC to make sure that these components work successfully. Toggling the F4 key will electrically contact the second display. Press f4 to alternate the computer screen image between 4 display states:● PC screen only: View the screen image on the computer only.● Duplicate: View the screen image simultaneously on both the computer and externaldevice.● Extend: View the screen image extended across both the computer and external device.● Second screen only: View the screen image on the external device only.Each time you press f4, the display state changes. After each toggle, you will need to go to Window 8 setup multiple monitors and see if your second monitor is discovered.

HP Envy 700-214 Fails to install windows 10

Earlier this Year, I purchased an HP Envy 700-214 PC 64 bit, with Windows 8.1 that also provided a recovery partition. I have tried to upgrade to Windows 10, from the Windows Upgrade process, which failed 3 times. I then used the Media Creation Tool to download the 64bit iso from Microsoft, when I then burned to a DVD as an image. From my running 8.1, I accessed the DVD drive and ran the setup.exe. It ran through the who initial process of downloading updates and checking the PC for problems and space, It then gave me the options to upgrade and save my personal data. I then clicked on Install, which ran until about 25% completed. I then received a message that the install failed, without a hint of why it failed. I am just about ready to give up and stick with 8.1, as I have never seen such a mis-managed software process as this upgrade in my entire life.....

Hello, Have you used any third party partitioning/cloning software to change partitions sizes or installed an SSD and used partitioning software to clone the OEM factory image to the SSD? The Win 10 upgrade may fail if this is true. On another note the following article by Ed Bott may provide a solution. We know you must upgrade first to tie your device to an activation code so you can install Win 10 on the device again. Ed Bott provides a method for installing Win 10 cleanly that also activates during the installation process. Note, your current Win 8.1 install must be properly activated in order for Win 10 to activate properly. Try setting UEFI (BIOS) settings to defaults before attempting the clean install procedure described by Ed Bott in the above article. Have a recovery option available if this fails. This method is going to require installation of all software you have installed now on Win 8.1. You will be nuking Win 8.1 and starting fresh with Win 10. If it fails you will have to reimage Win 8.1 using a Microsoft Recovery Drive and a good system image stored on external backup drive, third party backup software, or use HP recovery discs to go back to the factory image. Backup the SWSETUP folder on current Win 8.1 installation to use to install HP software on Win 10. You also have Win 10 drivers at your PC's software and driver download site available if you have any driver issues after the Win 10 upgrade completes. Lastly, are you using a wireless keyboard or mouse? If so, try the upgrade or the clean install method (per Ed Bott) using wired peripherals. I have not seen any tips on this but it might help by limiting complexity. Did you run the compatibility checker tool included in the" Get Windows"notification program located near the system clock? Tom

HP Envy 700 desktop computer issues

My HP Envy 700 desktop computer crashes within only ten minutes of use on only one account and it's very frustrating. It will not run long enough for me to run virus scans and it keeps giving me the blue screen.

Hi Andrzejowska,
Welcome to the HP Forums!
I see that your desktop is experiencing some unusual noise graphics stuttering and I would be happy to assist you! I recommend the following document on Downloading or Updating Software and Drivers for HP Computers. Please uninstall and reinstall the driver software for your graphics card and re-post with your results.
If the problem still persists please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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ACPI\VPC2004 Unknown Device - Lenovo g560 windows 7 pro. x64 installed

I just bought Lenovo g560. And installed windows 7 pro. x64 and installed drivers from driver cd shipped with laptop (windows 7 drivers). After installed all drivers still I had one device unknown ; device id = Acpi\Vpc2004. In the Windows 7 solution center, there was message about download energycut and install. I downloaded and install energycut. But nothing changed and power management option program not working too.
I googled so much and couldn't find any solution.
+++
Actually there very interesting situation, there is any driver or support about lenovo g560 on lenovo global support site. And auto detect is not working too.
Did I made mistake to buy lenovo instead of thinkpad???
If somebody have solution about this acpi\vpn2004 driver please help.
Because like that when sleep or lid laptop not waking up.
After hibernate and start computer, having blue screen and system halted message. until start without resume system.
Solved!
Go to Solution.

I googled this: "ACPI\VPC2004 Unknown Device"
Third hit was THIS at another Lenovo forum.
Is this your solution?

My iphone 4s keeps coming up as unknown device since i upgraded to ios 7. it will not activate

ive got an iphone 4s which worked fine before i upgraded to ios 7. now it is stuck at the activation screen because it keeps telling me my device is unknown. i have tried activating it over wifi and through itunes but no luck, itunes tells me that there is a problem with the device and to contact a service centre. it has an active sim card in and all worked fine before, now i have a very expensive paperweight and im getting very annoyed. apple want £25 just to talk to me which i am not paying as i think its ridulous that i have to pay for thier **** up. does anyone have any adive or had this problem before?

Ok I just got pass the error CONNECT TO iTUNES and UNKNOWN DEVICE. I can not gurentee this will work for anyone else. This is what I did and it worked out:
CONNECT TO iTUNES error
1. I removed the sim card and put the device on charge for several hours, the display switch between the Apple logo and the connet to iTunes logo.
2. I launched iTunes and connect the device to the computer while the display was on the Apple Logo (not connet to iTunes logo).
3. I put the device in DFU while still on the Apple logo.
4. I forced a deliberate error while attempting to restore by selecting a older iOS firmware (iOS 6) and click restore (I got the error, maybe this step does nothing but things changed from here).
5.At this point the device remained in DFU mode and restored to the current iOS 7.0.4 firware.
UNKNOWN DEVICE error
6. After restore the device went into searching, at this point I put the the sim card into the phone
7. Select Language and Country, the device error Unknow Device (this might be as far as you can go).
8. I took the sim card out and let the phone rest. After an hour or so the device completed the search and read No Sim.
9. I put the sim card back into the phone and the phone activated.
I tried evething online and nothing worked. This is what worked for me. Hope this helps, good Luck!

Envy 700-230 Unknown Device

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