Envy 7640 issues.

I used to own a photosmart printer and loved it. Unfortunitly I wore it out.
So I purchased a HP ENVY 7640 All in one printer.
I'm having serious issues with this one and want to know if others have had the same issues.
This thing sucks!
It came with a Tricolor and Black cartridge which worked fine the first week.
Then a week went by when I didn't use it and when I tried to the color quit working except Yellow.
Tried the cleaning process and with each pass it got a little better but never 100%.
That cleaning process drained the cartridges to about 1/3 capacity.
I had purchased a second set of cartridges at the same time and installed them.
Back in business, worked fine.
About another week went by and I tried to print and the same issue again.
Performed the clean process 3 passes and it got better but only about 60% of what it should have been.
Removed the cartridge and cleaned the print head manually with a tissue, reinstalled it and it worked fine again.
This seems like a SERIOUS design flaw if the ink is going to dry out on the print heads, clog, not work, and even a triple pass of the cleaning process doesn't fix it.
I have never had such poor performance from a printer before!!!!
I'm concerned that purchasing the additional cartridges, and signing up for the Ink on demand program has been a total waist of money.
I'm going to take it back and exchange it for another new one and if it does the same thing, that is the last HP printer I will ever purchase! I wanted to remain loyal as I worked for HP for 25 years but if their products have gotten this bad I will switch to someone elses!
Please let me know if any of you have experienced these issues.
The print cartridges it uses are the "62" cartridges.
James
This question was solved.
View Solution.

Hi @jamesbtex,
Welcome to the HP Forums
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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    Please click the Thumbs up icon below to thank me for responding.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

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    ======================================================================================
    * I am an HP employee. *
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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    Click the Kudos Thumbs-Up to say Thank You!
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    * I am an HP employee. *
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    “Please click the Thumbs up icon below to thank me for responding.”
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP ENVY 7640 MAKES GRINDING SOUND

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    Hey @tdizzy,
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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Envy 7640 makes chirping noise, as does replacement

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    I have brought your issue to the attention of an appropriate team within HP.
    They will likely request information from you in order to look up your case details or product serial number.
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    Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    Also our technical support is reached at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Installation Error HP Envy 7640

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    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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