Envy 7640

Hi
I try to install full drivers for my HP ENVY 7640 but it fails. After a while the installprocess stopps and I get this message:
......failed to start. Verify that you have sufficient privileges to start system services.
I´m admin of my PC so I don´t know what to do.
Can you help me out?
Persjo

Hello Persjo,
Welcome to the HP Forums.
I see that you are having an issue when attempting to install the printer on to your Windows 7 computer.
I do have a few suggestions that we can try in the attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you have the printer connected to the computer with a USB cable, please remove the cable from both printer and PC and leave it disconnected until further notice.
Click on the following link for the HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers. Save the file to the desktop of the computer so that it creates its own icon. This will make it easy to find when the download is complete. Double click the new icon and follow the installation instructions. You will be given connectivity options. If you choose USB, here is where you would connect to the printer and PC.
Let me know if you have any other questions or concerns.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

Envy 7640 Can't Find 'Scan Settings'

I have an Envy 7640 E-All-In-One printer, S/N: TH4B1260YY, FPU: E4W43-64001. I am currently using OS X Yosemite, v10.10.1, with no outstanding updates on a Mac mini (Late 2014), 2.8 Ghz Intel Core i5 with 8 GB RAM. There are no error messages on the device or my computer.
I have installed the printer using the HP full-featured driver, dated 2014-09-01, version 12.39, provided by the HP Support website. The setup completed successfully, the printer is working great on the wireless network, and printer features work fine. When provided the option, I also installed HP Scan. The HP Scan standalone program opens, but does not detect any devices or scanners.
On a nearby Windows 7 machine, I was able to setup the scanner and use it from the software for that OS. Scanning directly from the device and emailing the scan, as well as webscan functions also work. I am certain the issue is NOT with the device scanner itself.
I followed the troubleshooting guide found here, and completed solution #1. I was not able to complete solution #2 because in my HP Utility I do not have a "Scan Settings" option. Here is a screen grab of my HP Utility view:
I also completed solution #3 (repair disk permissions) and solution #4 (check connectivity). Both completed without issue. I then performed solution #5 (reinstall the printer software), setup the printer again without issue for printer functionality, but still do not have a scan settings in HP Utility.
Please help!

Hi
I understand you are having problems scanning to your Mac from the printer despite your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
I would like to do a manual uninstall, follow the instructions below. I apologize in advanced this is not a fun task! I will try to make it easy to follow. Some of the files described in the following steps may not be found, if you can't find one of the files or folders on your computer, don't be alarmed, skip the step and move to the next step.
Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Frameworks/HPServicesInterface.framework
Macintosh HD/Library/Frameworks/HPSmartX.framework
Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
In Macintosh HD/Library/Printer/hp - delete folder
In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
Empty the Trash.
After logging in, Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
Install the software we download earlier, once the software is successfully installed we can then delete the loginwindow.plist from the desktop.
Download and install the full feature software again; HP-ENVY-7640-series_v12.39.0.dmg
Restart both the computer and the printer and check the HP utility for the scan options again.
I hope this helps, please let me know if this resolves the issue or not. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP ENVY 7640 Will Not Print In Color On A Mac

I purchased an HP Envy 7640,I'm running 10.6.8 on my Macbook pro, I can't install the driver for the printer on my computer because it says that it is not compatible. Nevertheless I am able to print, but it will not pint in color. Is there any solutions that I can try?There are no

Hi MrsLoghouse,
I would like to help you print from Word on your Mac. Because you can print from other programs, I trust the issue is not actually related to the HP Printer. Damaged documents or documents that contain damaged graphics or damaged fonts can cause print errors. Before you reinstall drivers or software, test the program's ability to print.
1. Open a new blank document in Word.
2. On the first line of the document, type the following text: =rand(10)
3. Press ENTER. This inserts 10 paragraphs of sample text.
4. Try to print the document.
5. If the document prints successfully, change to a different font, or insert clip art, a table, or a drawing object. How to troubleshoot print failures in Word for Mac, Excel for Mac or Powerpoint for Mac.
If the issue persists, I suggest you contact Microsoft, or reach out to the Microsoft Community.
I hope this is helpful.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Envy 7640 issues.

I used to own a photosmart printer and loved it. Unfortunitly I wore it out.
So I purchased a HP ENVY 7640 All in one printer.
I'm having serious issues with this one and want to know if others have had the same issues.
This thing sucks!
It came with a Tricolor and Black cartridge which worked fine the first week.
Then a week went by when I didn't use it and when I tried to the color quit working except Yellow.
Tried the cleaning process and with each pass it got a little better but never 100%.
That cleaning process drained the cartridges to about 1/3 capacity.
I had purchased a second set of cartridges at the same time and installed them.
Back in business, worked fine.
About another week went by and I tried to print and the same issue again.
Performed the clean process 3 passes and it got better but only about 60% of what it should have been.
Removed the cartridge and cleaned the print head manually with a tissue, reinstalled it and it worked fine again.
This seems like a SERIOUS design flaw if the ink is going to dry out on the print heads, clog, not work, and even a triple pass of the cleaning process doesn't fix it.
I have never had such poor performance from a printer before!!!!
I'm concerned that purchasing the additional cartridges, and signing up for the Ink on demand program has been a total waist of money.
I'm going to take it back and exchange it for another new one and if it does the same thing, that is the last HP printer I will ever purchase! I wanted to remain loyal as I worked for HP for 25 years but if their products have gotten this bad I will switch to someone elses!
Please let me know if any of you have experienced these issues.
The print cartridges it uses are the "62" cartridges.
James
This question was solved.
View Solution.

Hi @jamesbtex,
Welcome to the HP Forums
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Envy 7640 only prints in black and white

New ENVY 7640 all-in-one is only printing in black and white. Test page prints in full color. When clicking on a file to print, the image turns to black and white even before printing.
Have removed Airprint.
Thanks for any help!
This question was solved.
View Solution.

Hi,
Click the Apple icon and select Software Update. Clcik teh top Store menu and select Reload This Page.
If there is any HP update be sure to install it.
Next open Printers & Scanners, remove the printer and click the plus sign to re-add it.
If the same persists, please have a look what is listed within the Use drop down menu while adding the printer.
As well be sure to confirm you OS version by clicking the Apple icon and then About This Mac.. what is the exact listed version number?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

How to resize to fit paper size? I have Envy 7640 printer.

I accidentally was able to resize a photo the other day to fit the paper. Now when I want to do it, I can't figure out how to do it. I have a Mac. Thank you in advance.

Hi , Welcome to the HP Forums! I understand that you are wondering how to resize to fit paper size, with your HP Envy 7640 on a Mac. I am happy to help! What version of the Mac Operating System are you using? If you do not know the Operating System you are using, please visit this website. Whatsmyos. What is the name of the program you are printing from? In the meantime, please see this article, OS X Mountain Lion: Scale a document to fit your printer’s paper, as I am sure the settings are universal between Mac OS X Operating Systems. Hope this works! “Please click the Thumbs up icon below to thank me for responding.”

HP Envy 7640

I have a newly purchased HP Envy 7640 for Apple computer. It is only printing Black and White. Advise on how to change this setting??

Hi SheilaFS,
Here is support document from hp.com that gives some steps you can follow when your ENVY 7640 is not printing in color.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

Envy 7640 won't print anything except the print quality diagnostic

I'm trying to get a new Envy 7640 installed and working from my desktop running XP SP3. I have it wirelessly connected to my home network and all machines can see the printer. If I launch the HP Printer Assistant and print the quality diagnostic page, it works fine. If I try and print a test page from Windows (or print anything else), it spools for a couple seconds, then the print job disappears. My wireless laptop (MacBook Pro) can print just fine.
I've already tried the following:
Reboot the computer
Power cycle the printer
Uninstall/reinstall the print driver in Windows
Connect the printer directly to the desktop via a USB cable (same result as trying to use it networked)
Restarted the print spooler service
Disabled print spooling for the printer via the Advanced tab of the Printer Properties
Manually created my own TCP/IP port and configured the printer to use it
I'm at my wit's end here. What else can I try? Has anyone else experienced something like this?

The difference is a Windows print job goes through the spooler, and the situation you are describing, sounds very much like the spooler is corruppted or not working.
You can also try manually clean the spooler, this page may be helpful on what is the spooler and how to clean the spooler: http://www.techienewsnetwork.com/fixing-or-cleaning-the-problematic-windows-print-spooler/
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

Online manual for the HP envy 7640

I cannot find a URL to use with my Safari browser to get an online manual for my envy 7640. The one I get form the hp support page brings up a grayed out url and empty page

I am sorry you are having this issue.
For once it is not the fault of the Safari browser -- The User Guides are proving elusive right now.
HP is working on the problem.
I found an alternative you can use for now:
HP ENVY 7640 e-All-in-One series - User Guide
27 Feb 2015 - Edits -- The issue has been resolved.
HP ENVY 7640 e-All-in-One series - User Guide
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Envy 7640 driver won't install on Yosemite Mac OS 10.10.1

I am running MAC OS 10.10.1 (newest Yosemite update). I have downloaded the newest drivers from the hp website. I am trying to install the drivers for my new printer for the first time and the drivers will not open, as they say they're not recognized.

Hi renee1958,
Will you please provide me with the exact error message you are receiving (or a screenshot)?
I'd also like to confirm that you are trying to download and install this file: HP-ENVY-7640-series_v12.39.0.dmg.
It sounds like you have already run ASU for the latest computer updates, but I recommend following the steps in this doc: Installing Your HP Printer Driver and Software for Mac OS X.
Let me know if that works. Thanks.
-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

Can an Envy 7640 printer be used with a Google Chrome Operating system?

Can an Envy 7640 printer be used with a Google Chrome Operating system?

You are not going to find Chrome on the drop down list, there is no driver to install on chrome, as it doesn't support the concept of a device driver. The only way to print is using cloudprint.
Cloudprint on a hp printer, means you get an email address for that printer by signing up for hp eprint.
To sign up for hp eprint, simply touch the eprint icon on the printer's screen (that looks like a mobile device signaling a printer). This HP page has detailed steps: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c04327805#N57
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

I set up my hp envy 7640 printer but still can't receive or send fax

I set up my HP envy 7640 printer and still cant send or receive fax when I run the test after setting up it says everything is working ok any ideal of what I might be doing wrong in the setup

Hello @akelly4now ,
Welcome to the HP forums.
I understand that you are having problems with the fax feature on your Envy 7640.
I would like to help.
I am wondering, is your phone line analog or digital?
If your phone is analog it will go direct to a wall jack.
If your phone is digital it will go to a modem.
I am asking because fax is a analog technology that sometimes does not work well with the new digital phonelines.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

I just purchased the envy 7640 all in one printer and need to enlarge the print

I just purchased the all in one envy 7640 printer and want to print from my lap top but the printing that comes out is very very small and i need to enlarge it, I am not a real computer whiz so I just need step by step instructions on how to enlarge the copy being printed. Thank You in advance for your help.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are trying to enlarge the size of a document you are trying to print. While the specific directions will change depending on your operating system, the program you are using, and the type of document you want to print, I can certainly make sure you get pointed in the right direction. Assuming you are trying to print a text document (and please let me know if you are not) then first you will want to highlight the text you are trying to change the text of. Once highlighted you are looking for an option found at the top of most windows. The option usually has a font name to its left such as Times New Roman. When you select a larger font size it will change the highlighted text so that it matches the size you selected. I've included an image of the option below. If you are trying to print something that is not a text document then please let me know what program you are trying to print from as well as what operating system you are using. If you are not sure what your operating system is you can click here to find it. If you have any other questions please let me know. Also, if this resolves your issues then please let other forum users know by clicking on Accept as Solution below my post. I hope this helps and I hope you have a great evening!

Envy 7640 - problems scanning

Hi. I'm trying to set up my Envy 7640. I have downloaded and successfully installed the 'all in one' driver package and can print wirelessly fine. I can't scan to my computer though through the HP scan tool (says printer is 'unavailable' even though it shows as available on HP utility and I can print to it) or from the printer itself (computer selected but I get error messages about there being no connection or HP Scan software is not installed).
My computer is a Macbook Air running Yosemite (OS X 10.10.2)
Can anyone help?
thanks

Hi @chris19,
Welcome to the HP Forums!
I noticed that you can print but not scan with your HP Envy 7640 printer on Mac OS X 10.10 wirelessly. I am happy to help you with your scanning concerns!
To verify the printer's hardware is functioning, are you able to make copies with your printer? Copying Documents or Photos with an HP ENVY 5640, 5660, 7640 e-All-in-One, HP Officejet 5740 and 804....
In the meantime, I would take a look through this scanning guide, A 'No Computer Found', 'Connection Required', or 'Scan Unsuccessful' Message Displays for HP ENVY 56....
Hope this guide is helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Why does my HP ENVY 7640 continually shut down in the middle of printing?

Why does my HP ENVY 7640 All-in-One printer continually shut down right in the middle of printing?

Hi @JE66,
Welcome to the HP Forums!
I noticed that your HP Envy 7640 is continually shutting down during the middle of printing. I am happy to look into this for you!
Please, take a look through the steps within this guide, The HP Printer Does Not Turn On or Respond When the Power Button is Pressed. (Even though the guide title may not match your issue, I believe the solutions will help.) Also I would suggest to watch this video:
It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Afterwards, I would also make sure that the printer's firmware is up-to-date. Getting the Latest Firmware and Product Updates.
Hope this solves your problem, and have a great day!
“Please click the Thumbs up icon below to thank me for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Envy 7640

Similar Messages

Maybe you are looking for