Envy dvd drive not reading media. Any ideas?

The dvd/bluray drive is not reading any media (CD, DVD or Bluray). Is there a fix, or is hardware related?

I have the same condition. Envy 17" i7 is 18 months old and very light use. Maybe 4 hours on dvd/cd drive. Just put a movie in and drive is stuttering, picture is a garbelling collage, but audio is mostly clear. the last dvd, a training video that was fine 3 months ago is somewhat corrupt and the drive is doing it's stuttering intermitently. What to do? Is there a test disk and/or analytic software that can determine the issue? The Drive is an HP BDDVDRW CA30P. The driver files are up to date according to the MS on-board search tool.
Thanks for advice!

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Envy dvd drive not reading media. Any ideas?

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