Envy lap top hinge is broken

The hinges are sticking and has separated from its support within the computer. It is pushing away the back of the computer. A total mess. I have not dropped or damaged the computer in anyway. This computer is less than 12 months old. I'm not impressed with this.


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Thank you,
Omar

Similar Messages

  • My HP Envy M6 Laptop Hinge is Broken

    Greetings,
    I have an HP Envy M6 Laptop and the hinge is broken on the right side and i believe the warranty is expired. I purchase the laptop in November 2012 and the hinge has been broken for a few months now. Any help will be appreciated. I can be reached via email at [edited email by moderator].
    Thanks,
    Evens

    Hi @Evens2005 ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Regards,
    George
    I work for HP

  • Laptop ENVY hinge is broken

    My Envy laptop hinge is broken. It happened just one week after warranty expired. I am so disappointed with the quality. I never drop it or misuse this laptop. I am a student and use it only for study.
    When I search online, I found so many people face the same problem.
    I trust HP's quality that's why I choose this laptop but......
    What should I do now ? I really need a laptop for my homework.....

    I have made inquiry for you.
     @JeffHelpHere is a hinge issue for you.
    Look for a message in the Private Message board for this Forum.

  • HP Envy 6Z sleekbook hinge DESIGN FLAW

    My HP ENVYSleekbook6z-1100us has a broken hinge on the left side.Actually hinge is not broken but UNGLUED from lap-top lid!?! This also happened with right side hinge couple months ago while lap-top was under warranty and HP fix that but now i have same problem with left hinge. This is obviously design flaw because hinge is just glued to the lid. In les than 18 months of light use, hinges unglued two times just from opening and closing the lid. If u check online u can find hundreds of complains about this design flaw.Where and how i can file complain about this? HP need to recall all this lap-tops !!!

    @zeropfc 
    Thank you for using HP Support Forum. I have sent you a private message. If you’re unsure how to check your private messages please click here.
    Thank you,
    Omar
    I Work for HP

  • Lap top keeps going offline with printer

    I have an HP Envy 17t Quad touchsmart laptop and an HP 4635 printer, both of which were purchased March 2014. Never problems with wifi connections until the last couple weeks. The first time all the computers on our network were not communicating, so we reset the router and got them back up working.
    But now am having an almost daily issue with the lap top going offline. The desktop is fine, but I have to restart both the printer and the laptop to get printing again.
    At first I thought we might have router issues, but now am wondering if there is a problem with my new laptop?
    Please advise
    This question was solved.
    View Solution.

    Hi @Odeb  Happy Friday! 
    From your description, the first thing I think of is the possibility of the printer having a manual/static IP. If the Printer has a static IP ad that IP so happens to be the same as what the computer has, maybe turning the printer on is kicking the computer off of the network. I am not sure how doing a system restore would be resolved this, even temporarily, but let's try a different approach and see what happens.
    First on the printer I will have you restore your network defaults, then run the wireless setup wizard to reconnect your printer to your network. To do this, arrow down to Settings and press OK,  navigate to Wireless and press OK, then look for Restore Network Defaults and press OK. Once the defaults have been restored, look for and select Wireless Setup Wizard in the Wireless menu to run the wizard.
    Now restart both the computer and the printer and see if you can maintain a wireless connection on the computer. Please let me know if this resolves the issue. If the issue persists, we will have eliminated this possible cause and move on to the next.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My lap top is running slow

    Lap top running very slow
    I thought is was due to to many photos so moved them into back up hard drive and still running slow

    Without more information, it's very difficult to give you specific instructions to speed things up.  There are many potential causes for such problems...  not having enough disk space free, having junk software installed, not enough RAM for what you're trying to do, something being broken in your system or even in the hardware, etc.  For some suggestions for things to try, see the Mac OS X Speed FAQ.

  • HT3819 Transferring ITunes from old lap top to new.  Tried and failed.  Help please

    I opened the Home Sharing on both lap tops as instructed in the help section, I've closed both I Tunes and opened again, but can't get the I Tunes on the new computer to open with all the stuff that is on the old.

    As long as don't have any metadata attached to the broken files which you would like to preserve...
    You could use iTunes Folder Watch with its option to "check for dead tracks on startup"
    Or
    Robert Jacobson's script itunes_remove_notfound
    Or
    Create a playlist called Found, select everything in Music and drag it into the Found playlist. Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist. You can delete them all with a Ctrl-A to select them and Shift-Delete to remove them.
    You can then delete the Lost & Found playlists.
    If there are ratings, play counts etc. attached to the broken links, but you've since reimported the files from another location then I have a script called FindTracks that could probably repair the broken links, and another called DeDuper that could dedupe and gather up the stats while preserving playlist membership etc.
    tt2

  • HP ENVY'S TIGHT HINGES CAUSE BEVEL ON LID TO BREAK

    WHY DONT THEY RECALL THE 1000'S OF ENVYS THAT HAVE FAULTY HINGES THAT CAUSE THAT BEZEL TO BREAK. I'VE TALKED TO SEVERAL REPAIR SHOPS AND IT'S A VERY COMMON PROBLEM. MINE BROKE WITHIN SIX MI\ONTHS OF PURCHASE, HP FIXED IT AND IT BROKE AGAIN AFTER ABOUT FOUR OR FIVE MONTHS. HP OFFERED TO FIX IT A SECOND TIME FOR A COUPLE HUNDRED OF DOLLARS. WHY WOULD I PAY THEM TO TRY TO FIX SOMETHING THEY HAVE FAILED AT TWICE ALREADY? YOU WOULD THINK THAT WHEN YOU SPEND $800 FOR A LAP TOP IT WOULD BE USEFUL FORE AT LEAST A YEAR

    @robertsm 
    Thank you for using HP support forum. I have sent you a private message. If you’re unsure how to check your private messages please click here.
    Thank you,
    Omar
    I Work for HP

  • Envy 6-1010ea Display cover broken

    Hi ,
    I have an Envy 6-1010ea for 5 months now and something has broken.
    The display back cover has a plate in which the hinge is screwed onto. The plate is bonded onto the display cover and has come apart from the actual display cover causing the display only to be supported by one hinge and unabling me to close the laptop.
    What can I do to get it repaired? I need it for uni and cannot spend much to repair it.
    Thanks,
    Anthony

    ineaxm wrote:
    Hi
    I've suffered the same problem with my HP Envy - bought 8 months back here in the UK. Not sure which region you're in - did you actually approach HP or your retailer with the broken hinge seeing your machine was only 5 months old and under warranty - no doubt you saw countless other people in the same boat as you on the following thread - http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Frustrated-with-HP-Envy-6-1001TX-hinges-sna...
    I just posted on that thread asking if UK owners had any joy with HP fixing under warranty. Would be interesting to know how you got on.
    Thanks
    Hi,
    I read the thread. PC World Currys refused to fix it and I think that HP returned a laptop without fixing it too. I would contact HP customer support as PC World store assistants - customer support are not always competent at least from my experience and I do not buy anything from them at all. If users describe what's wrong and how many there are HP should understand and repair it for free as a design fault.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • My family uses a single lap-top as our main internet connection and when we synch our respective I-pods, our I-tunes account seems to wipe-out our playlists, even though we have tried to create separate I-tune accounts.  Help!!

    My family uses a single lap-top as our home computer and several of us have i-pods that we like to synch, using I-tunes.  Although we've tried to create separate I-tune accounts, our i-tunes playlists are getting wiped out when one of us deletes songs on our I-pod and it seems as though I-tunes is not distinguishing our distinct accounts and all i-pods are being synched to reflect the latest i-pod anyone makes on their respective account.  It appears as though our distinct I-tune accounts are not being loaded on our lap-top when we sign in and unfortunately, when we're in I-tunes, there is nothing to indicate what account is on the screen.  For all the glowing appraisals apple-related products usually receive, we are finding i-tunes and its interface with our respective i-pods to be a very, very frustrating experience. 
    Can anyone shed some light on this for a family of non-techies?  Thx 
    Pegger64  

    You need to create separate Windows user accounts if you want to seperate the behaviour of iTunes for each user. That also means separate iTunes libraries for each user.
    Windows is a multi-user operating system but you are not using it properly. iTunes is not a multi-user application. No application is. You can't expect it to treat different users differently when they are all using the same computer user account.
    Do you understand what I mean?

  • My iphone 4s and ipad 2 both with 7.0.4 update will no longer connect to wifi but non-mac lap top has no issues

    my iphone 4s and ipad2 both with 7.0.4 update will no longer connect to wifi.
    About three days ago the ability to connect came and went and the connection never lasted more than 10-15 minutes; it has not been able to connect since last night. I do not think it's my wifi router as non-mac lap top has no issues. I have seem many similar questions posted.

    Reboot your router by removing all power from it for about 15 seconds. Also, if your router still has its default SSID (such as LINKSYS, DLINK, NETGEAR, etc) change the SSID to something unique. Note that all other devices on your network will have to be reconnected if you change the name, but if the name is still the default that is most likely your problem.
    If the SSID is not the default then the reboot should fix it.

  • I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about t

    Sorry didn't know that the first step was just supposed to be "subject".
    So here it is again.
    "I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about this stuff so please don't answer with "maybe this willl work, or maybe that."  I need a real answer please and I cannot find a way to actually contact Adobe. I also don't have a disk drive on this Mac. Thanks"
    Also please feel free to e-mail the answer because I hate looking for these answers online. It takes me forever to find this section. Not that I have even even gotten a real answer.
    [email protected]

    Hi Sonia,
    While transferring Adobe from laptop to PC the licensing files got corrupt and the right way to use Adobe Applications is to install first as transferring from a different machine can give you problems.
    You can try steps from this article if that helps otherwise you have to reinstall and manually delete some files , everything is mentioned.
    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
    You can download CS4 from here:
    Download CS4 products

  • I have recently got a new windows lap top and transfered by itunes library to it successfully. i cannot however sync downloads to my ipod classic and my lap top is not recognising the ipod at all. Please help ! Thank you.

    I have recently changed lap tops and moved my itunes library successfully.
    However I cannot now synce my ipod classic with the new windows pc.
    The lap top is not recognising the ipod. 
    I have spoken to apple and they think its a settings issue on my pc ? I have fully deleted and then reinstalled itunes .
    can any one help ? This should be easy to resolve but appears to be a common issue when looking on the web.
    Thank you

    Here is what worked for me:
      My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

  • HT1420 I am trying to authorize a new lap top the instructions tell me to go to "Store" then choose Authorize this Computor or gfo to Advance Menu is an older version. Neither of thes items can be found in my Store when I open itunes. Am I in the wrong pl

    I am trying to authorise a new lap top for my itunes account. The instructions to me to open my itunes and go to Store then choose "Authorize this computor" or if using an older version of itunes to go to the Advanced menu. Neither of these two items appear under "Store"  when I open itunes. Am I in the wrong "Store" as I cannot locate anything thing similar on the open itunes.
    Bob

    Am I in the wrong "Store" as I cannot locate anything thing similar on the open itunes.
    Bob
    Bob,
    They did not mean the Store;  they meant the Store menu on the iTunes menu bar!  It is in a row with File, Edit, View, Controls, Store, and Help, as shown below.
    If you don't see the menu bar, enable it by holding the CTRL key and pressing B.

  • My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad one.

    My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad .

    Are you using the Sky Go app to try and watch it ? If so are you logged in with your Sky account ?
    If you are using the app then you could try closing the app completely and see if it works when you re-open it : from the home screen (i.e. not with Sky Go 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Sky Go app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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