ENVY m6 cracked hinges

I am one of the many people who have experiences broken hinges on my Envy m3. I cannot contact user support because of an out of date warranty. I would like someone from HP to contact me about this issue. Thank you

@j91nel
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

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Cracked hinge on macbook air

cracked hinge on macbook air. A1237. I bought this in New Zealand and I am now in FRance. The hinge has cracked. Went to Apple in MOntpellier but they said it was out of warranty. Can I repair it using hinges from China I saw advertised on ebay

ellubo wrote:
Can I repair it using hinges from China I saw advertised on ebay
post a link to the hinges you are referring to.

HP Envy m6 Broken hinge

I have same exact issue with broken hinge and cracked screen border on my HP Envy m6 1105dx. Otherwise the laptop is great. Jeff, thank you for helping others with with issue, please contact me asap, I can't close the laptop and my life and work depends on it. Thank you. Regards,Daniel

@JJ8
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
Cheers,
KarolB
I work for HP

HP Envy m6 Broken Hinge/Split Screen

Hi!
So I purchased this HP Envy m6 from Future Shop in Canada. 2 years later, it seems that the plastic covering left hinge (if the laptop were positioned as if you were using it) has broken off, and as a result the screen near the hinge has actually split open so that you can see the wires inside the screen. Attempting to close the lid will result in the split cracking open more, and to close it fully you need to push down on the screen to close the crack.
I am afraid to use my laptop further out of the fear that the crack will enlarge. Enclosed is an image of the issue. The screen itself works fine and so does the laptop.
What should I do now? Thanks.
Picture of the crack: http://i <dot> imgur <dot> com/o751HUg.jpg

@brian1999lin
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

Cracked hinged of Macbook mid-2010

The Macbook mid-2010 has an expired warranty, both sides of the hinge has a hairline crack. I called Apple Customer Service this afternoon and said that I can have this fixed but I have to pay for it. Is it possible to just bring this to Apple then just add a little amount in exchange for say an MBA 11" 64gb? I hope Apple will consider a global recall for this product, they could at least give a free repair. Anybody with same problem?

ok, I brought the Macbook to a Genius Bar (2hours drive), they said that they won't replace the Macbook nor give a free repair since it's out of warranty, their charging me $200+ (forgot the exact amount, maybe $280+) for the repair. It's so expensive, so I decided not to push through and the guy from the Genius Bar advised me it is not worth it to pay that amount for a small crack, he also said to use it more often and let the crack get bigger Apple might replace the whole unit for free if the crack is big enough! I hope Apple will recognize the problem so there would be a global recall or replacement of the Macbook mid-2010.
By the way, this is the image of the crack on the right side. There's also a smaller crack on the left side.

Cracked hinge on PowerBook

The hinge is cracked and I was temporarily holding the screen in place with tape until I inadvertently closed the cover and now my screen doesn't work. Any suggestions on how to get this fixed? It's cracked on one side and the wires are pulling apart now. Thanks for any suggestions.

When the hinge breaks on titanium powerbooks, the system should be repaired as soon as possible, since it can break some of the wires in the hinge. If these wires break, the high voltage inverter current can get to the logic board, which is not fun for anyone, least of all the logic board.
If it still works with an external monitor, that's great. You should stop using the machine and have it repaired. Have a look at these links for information about repairing the hinge and inverter cable and decide if you wish to do it yourself or if you want someone else to:
http://geekspeak.org/articles/19/
http://www.powerbookmedic.com/Titanium-G4-Hinges-p-1-c-407.html
http://techrestore.com/xcart/home.php?cat=257
http://mywebpages.comcast.net/macdan/tibook_display.html
http://www.macservice.com/pbg4ti.cfm
If it doesn't still work with an external monitor, take the hard drive out and throw the rest of the powerbook in the bin. Ok, I'm being overly dramatic - it can still be repaired, but it may require a new logic board as well as a new screen and hinge, which is overcapitalising on a TiBook these days..

Cracked hinge on my PowerBook

The hinge is cracked and I was holding the screen in place with tape until I inadvertently closed the cover and now my screen doesn't work. Any suggestions on how to get this fixed?

Welcome to Discussions Hize, but you are in the wrong place, go to the Power Book forum here:
http://discussions.apple.com/category.jspa?categoryID=120
and choose the appropriate forum.
Good luck,
Miriam

HP Envy left side hinge / case separation

The case on my daughters HP Envy 17 is separating at the left side hinge. Recently, she noticed that each time she opens or closes the laptop, the stress from the hinge causes the case to separate and there is a popping sound.
(We can hear a small piece of metal or plastic shifting in the case if I tip it to one side or the other) The laptop has always been carefully handled and it almost never leaves her desktop.
I thought that perhaps the hinge was defective on this particular unit until I found the volume of complaints that are posted here and on locations on the internet.
I would guess that it is out of warrantee so I don't actually "expect" HP to do anything. However, given the number of complaints, it would be exceptionally wonderful if HP provide a solution for us. Up until this point, this has been a good laptop that has met our expectations. However, if we have to pay to send it in and get it repaired, we will probably choose to replace it with a laptop from another vendor.

@kwbjhb ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Envy 15t Quad hinge screw

Took my HP Envy 15t Quad TouchSmart laptop to a repair facility to have them repair the problem with the left hinge and they said it was a stripped screw and they couldn't fix, however they said this was a common problem with these laptops. I've had this laptop for almost two years but the problem began probably a year ago with a slight noise when I closed the lid. Got gradually worse and now it is a big problem. What fix can HP offer me?

Hi ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George

My HP Envy M6 Laptop Hinge is Broken

Greetings,
I have an HP Envy M6 Laptop and the hinge is broken on the right side and i believe the warranty is expired. I purchase the laptop in November 2012 and the hinge has been broken for a few months now. Any help will be appreciated. I can be reached via email at [edited email by moderator].
Thanks,
Evens

Hi @Evens2005 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

How much does it cost to replace a cracked hinge cover?

The black plastic hinge cover on my Macbook Pro 13" Early 2011 is cracked. How much does it cost to get it replaced at and Apple Store? Is it cheaper if I provide the new hinge cover? (they're on Amazon). Don't want to do it myself as you need to disconnect the screen, HDD, webcam, etc...

william91919 wrote:
Is it cheaper if I provide the new hinge cover? (they're on Amazon)
Apple will use their own parts, not parts you provide.

Envy lap top hinge is broken

The hinges are sticking and has separated from its support within the computer. It is pushing away the back of the computer. A total mess. I have not dropped or damaged the computer in anyway. This computer is less than 12 months old. I'm not impressed with this.

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

My HP envy ultrabook left hinge broke and now my screen wont light up

So I have had this computer for a little over a year and a half and about 2 months ago my left hinge broke. I was out of the country studying abroad so there wasn't much I could do about it. After I got home I didnt have the time nor the money to fix it so I was just carefully opening and closing it. Well today when I opened it, the screen wouldn't light up. I really need to get it fixed fast because I am a full time college student and my classes depend on having a computer. What can I do? Oh I should say, it is not under the warranty anymore.Help please?

Hi HP + all, I am currently in a similar situation. The bottom left part of the frame (very close to the left hinge) is detached from the screen, making it difficult to open and close the laptop. I have had this problem at least two (most three) times in the past year and each time have sent it to HP for repair while having the one-year waranty. It appears to be an issue of faulty glue, but if left untreated, the opening and closing gets more difficult (even while I hold the frame and screen together while performing such actions) and the left hinge will start creaking. My warranty is expired and the additional repair period that HP gives after a repair (30 days? 90 days? I forgot) is over. My last repair was in late 2013 or early 2014. I do not carry my latop by the frame at all, and I treat the Ultrabook with care (gently placing on table when using after first frame separation). I no longer close it at all and only use it on my home desk. It's very frustrating to repeatedly have the same issue, very frustrating that I can't take it to public places without risking something, and it also makes me unhappy since each cycle of sending the laptop over and waiting for it to come back takes away a week or more of work. Can someone please address this? I am nearing my wit's end with this repeated issue. Thanks.

HP ENVY'S TIGHT HINGES CAUSE BEVEL ON LID TO BREAK

WHY DONT THEY RECALL THE 1000'S OF ENVYS THAT HAVE FAULTY HINGES THAT CAUSE THAT BEZEL TO BREAK. I'VE TALKED TO SEVERAL REPAIR SHOPS AND IT'S A VERY COMMON PROBLEM. MINE BROKE WITHIN SIX MI\ONTHS OF PURCHASE, HP FIXED IT AND IT BROKE AGAIN AFTER ABOUT FOUR OR FIVE MONTHS. HP OFFERED TO FIX IT A SECOND TIME FOR A COUPLE HUNDRED OF DOLLARS. WHY WOULD I PAY THEM TO TRY TO FIX SOMETHING THEY HAVE FAILED AT TWICE ALREADY? YOU WOULD THINK THAT WHEN YOU SPEND $800 FOR A LAP TOP IT WOULD BE USEFUL FORE AT LEAST A YEAR

@robertsm
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Thank you,
Omar
I Work for HP

Envy Sleekbook Broken Hinges

Hello, I seem to have the same issues as a lot of sleekbook users. I now have a split between the screen and the cover near the left hinge that happened when I went to close the computer. I have never dropped the computer or mishandled it in the 2 years that I have had the product. Is this issue a design issue? Has anyone had success with HP resolving this issue for them? Thank you!

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ENVY m6 cracked hinges

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