Envy M6 hinge broken

My Envy has the hinge which destroys the plastic around it. I don't have school till January 6 so would like to repair it now but can't find where to request assisstance could somebody please help.

@jw27 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Be aware that it is the Christmas Holiday so someone may not reach out to you until after the weekend. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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Sleekbook (envy) left hinge broken

I simply opened my laptop, envy series sleekbook and found that left hinge is broken and online research I have done that shows this problem is faced by many other users of envy series . Certainly it's a design flaw .
My laptop is still in warranty. Please let me know will it be covered in warranty ? Otherwise how much will I have to pay?

Hi:
This is a consumer to consumer forum, so no one here can speak on behalf of HP regarding what is or what is not covered under the warranty.
Please contact HP technical support for the country you live in at the link below to find out the information you are looking for.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

HP OFFICEJET J6480 ALL-IN-ONE. The left HINGE of the cover has broken while changing the cartridge. How could I replace it?
Thanks
James
This question was solved.
View Solution.

Can't replace it. Just remove 1/2 of it.
Officejet J6480 All-in-One
I have the right hinge broken. I removed the 5 screws,
one for the hinge cover in the back, and
4 holding the top hinge in place.
Once removed the top closed fine. I will be careful in opening it to replace the ink. It takes a hex head screw driver: T9 X 40. I got a new cartridge and it is working fine with the top half of the hinge gone. Note: the bottom broke but I removed the top only.
I have not tried any major copy jobs or scanning but I don't see that they would be effected.
HP Tec Support offered me a 6500N for ~ $100 about $30 off from what I could get from Sam's Club. Not sure if it is the exact printer from Sam's.

Dm4 Left hinge broken

I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

SL500 Left Hinge Broken

I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
Link to picture
Is there anything I can do to get this fixed?
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
Also, I just saw that a bunch of other people have this same problem even on this forum...
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

HI,
I have just experienced same issue. I have 2 SL500 type 2746 both left hand hinges broken. One i have sent for repair with Lenovo awaiting quote. I am keen to see if this is a growing issue amongst many customers as I am now expecting to see many more with the same issue which potentially will amount to a significant cost to me for repairing them considering they are not 2 years old as yet. I opted for Lenovo as opposed to other makes due to the IBM heritage and advertised duarbillity.

HP Envy 6 1210sw - both hinges broken, already repaired two times

Dear Support Team / Forum Users, I am writing to seek for advice on the famous 'broken hinges' issue, this time with my 2 years-old HP Envy 6 1210sw laptop. Both of the screen hinges are broken now (for the third time), which makes it impossible to use the laptop comfortably of course. This particular machine has already been serviced twice due to the same issue - I have always got a new screen lid replaced. However, as this is a design fault, the hinges would be broken again after 4-6 months of usage. The warranty on the machine has ended in April 2015, however the warranty on the screen lid / hinges must have been extended, as they have been replaced. It makes no sense though to replace them over and over again with a new screen lid, as they will brake anyway. HP, please advise what could be done in this matter - do you replace the badly designed machines with the new ones? Thank you for your support.

Hi @MV91 ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

HP Envy 15-JO63CL broken hinge problem

My hinge on the right side of the laptop has broken. This is obviously from a manufacturing flaw, because I have babied this thing because I need it for work. The screw for the right hinge falls out, and little chunks of plastic sound like they are rattling around inside of it. When I open and close the laptop it pries open along the right edge.
I bought this laptop 8 month ago, but it says I am out of warranty.
Can you please help me fix this issue? This was an expensive laptop and the hinge should not wear out after only 8 month of very gently use.
Also, after some research it has become obvious that this is common problem for this laptop, and HP laptops in general.

This is my 5th HP laptop and I haven't had any issues until this one. I have an HP Envy that is just over a year old and the left side hinge is pulling out of the laptop and pushing the top of the keyboard section up when I try to close it.   The laptop hasn't been dropped or damaged in any way. What can I do?

HP Envy Touch smart laptop hinge broken

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

The hinge is broken on the right side of my laptop -- the entire black undersection is loose causing the disc drive drawer ro be askew......please help, where do I get this fixed and is it covered under warranty??

HP ENVY-15 J110TX RIGHT HINGE BROKEN

I purchased my laptop a year ago and its right hinge is broken and a gap is left between upper nd lower part after closing the lid. My laptop is not under guarentee . Please help how to replace the hinge!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Envy - B5T12UA#ABA - Broken Hinge

I purchased a HP Envy B5T12UA#ABA. It has always sat on my work desk and has not been moved around or dropped. After opening and closing the laptop over time (*note: gently with normal care) the left hinge connecting the screen to the keyboard area seems to have cracked. This has casued the screen cover area to come unglued and caused damage to the screen when being viewed. I have had issues with HP products in the past. (i.e Code Purple with an HP Pavilion Desktop after factory reset) I am out of warranty and need this issue resolved. When making a big purchase like this i expect a certain level of quality, and HP has failed to provide that to me on multiple occasions. Please contact me to discuss possible solutions. Thanks

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP beats envy hinge broken!!

After the first year of use the hinges of my hp envy laptop have broke so i cant close my laptop and the screen is splittind apart! I would like to see what i have to do to get it repaired laptop is still in good shape otherwise.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Envy M6-1125DX Broken Hinge

I have an HP envy m6-1125dx laptop; the left hinge broke a while back. I was using it as is but in due time everything got far worse. Now all I have is ripped out LCD screen and the basis of the computer. I am using my laptop as a desktop. When the issue first started I tried anything from tape to glue to make it work. Since the issue started right around the time the warranty expired I did not try any course of action. However I would like you guys to know that this is not the first time I am seeing the issue. Starting from pavillions until envy I have seen many cases where the hinges gets ripped out. And to be honest it looks like it is the same in the new form factor. I have receipts and serial numbers whole 9 yards. Thank you for reading.

Hi @yigitka ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

HP Envy M6 Laptop Left hand hinge broken

I started to have problems closing my Laptop cover it was catching on the left hand side causing the corner of the cover to lift slightly i found that the left hand cover hinge appears to be broken also when the cover is closed it seems to sit high on one side .
This Laptop has never been outside of my home it is used in a home office so has had a very easy life and I am amazed that such a poor design and manufactured item would not have been the subject of a re-call to rectify this problem as it sems that the fault is not to rare judging by the other posts on this site.
Not wanting to cause further damage I have stopped using it and am using a 5 year old Toshiba Laptop better designed and stronger hinges.
I purchased this Laptop from John Lewis and they had a promotion on at the time and they gave me a 3 year warranty so at least I suppose it will be repaired free of charge but will mean I have to return the Laptop back to the store as they do not offer a collection service and they have quoted up to 28 days before I will have it returned this is not convenient as it has alot of my work stuff on which I will now have to transfer on to my trusty old Toshiba.
This was my first HP laptop purchase having always bought Sony or Toshiba and think it will be my last.

@KE2
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP ENVY 15t-j000 Quad Edition CTO Notebook PC Hinge broken

My laptop is only a month out of warranty. My left hinge has also broken/not aligned with my right hinge even though I've never dropped my laptop and have taken good care of it. It seems that a lot of people have this issue with their hinge breaking. Any chance HP can replace this?

I can't find the link to do that. I went to the support link and the only option it gives me is to either go to a service location(in-person) or post on this message board.

ENVY m6-1178sa Broken screen hinge help

Hi, Oh my goodness! I'm having the same problem with my left hinge. The hinge started to crack out of nowhere and the lid screen did not close properly. I've been trying to find a fix for this for months and the problem is I have no idea how to repair it without spending a LOT of money. The monitor still works but in the beginning when the hinge started cracking I stopped closing the lid all together because the screen started separating and the bottom left corner of the screen had a small black patch. It seems as if hp hp should address this issue because it seems to be quite common as I came across this when I googled this problem. I am always very careful with my laptop as I rely on it for word processing. I bought my notebook at best buy 2 years ago (goodbye guarantee/warranty) and I'm in Canada so I'm not even sure if there is any official hp place I could send it to. Please some help me with this, this computer is my main and only one and as a working mom of 4 I cannot afford for the problem to get worse. Any help would be appreciated.

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Envy M6 hinge broken

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