Envy Phoenix Crashes While Streaming Video on Dual Displays

Question

Last week Thursday my brand new Envy Phoenix 800-030qe was delivered.  I pretty much maxed it out Win 8 Pro, Haswell i7-4770K , GeForce GTX 660, 256 GB SSD.  I also ordered dual 27” monitors, the 27xi model. 
When I play two videos in full screen simultaneously, one on each monitor, after a few minutes, the computer will just automatically reboot.  Last night I had Sunday Night Football streaming on one monitor, while watching a lecture on YouTube and it crashed, Saturday I was trying to play a video podcast while wanting to check out a specific scene on a movie on blu ray and it crashed.  Call me old fashioned, but I still use Winamp as my media player.  I’m using the latest version, and I like to use the Milkdrop visualization, when I have it going full screen on both displays the computer reboots after a few songs.  
I’ve always been an HP fan, and I was under the impression this computer, especially considering what I paid for it, could not only handle what I want to do today, but what I will want to do 5 years from now.  I though the combo of this video card and this CPU and the liquid cooling would be able to handle dual video streams with a breeze.   I have a Dell Octiplex at work, running a Ivy Bridge i5 and a lesser video card from ATI/AMD and while I was out earlier I had Winamp streaming with the Milkdrop visualization spanned across both of my Dell 24” displays and in the hour I was gone it did not crash.  
Any ideas?  I was going to do a System Restore Wednesday night, install 8.1 when it comes out on Thursday and see if that helps.  If Not I’ll still have almost 2 weeks and I’ll probably end up sending this thing back.  It's a shame, I really had high hopes for this PC.

Answer 1

Hi racrdan,
With regards to your computer shutting down when streaming two different videos across your two monitors, I have included the document for troubleshooting lock up and freeze ups here. As far as hardware capability you certainly should be able to do those multiple tasks without issue. This leads me to believe we have a software issue/conflict. So with regards to Step 2: Using System Restore, obviously you don't need to do this step since it has always behaved this way. I would at this point try another media player such as VLC, to see if you can recreate the crash/ lock up.
Please let me know what happened during steps, thank you.
I worked on behalf of HP