Envy Pro 4-b000 Freezing up when on battery and going to sleep or closing the lid.

Anyone else having issues with this? I purchased 4 of these laptops and I have deployed 3 of them. All 3 are doing the same thing. HP support told me to reimage them back to factory... These laptops are a week old and have the factory image on them. Wanted to know if anyone else is having the issue this is my first attempt at HP laptops in a long time and needless to say not impressed. Trying to decide if I want to reimage or just return them and go back to what I know best... Dell... Any input would be appreciated.

I think I have the same issue. I have an external display connected to my MacBook Pro. When I want the system to Sleep, I used to close the lid and everything was fine. Now that I have Lion installed, I close my lid and the system stays on and switches to my external display instead.
This is annoying and hopefully someone figures out a fix soon. I hate having to manually put my system to sleep.

Similar Messages

MBP (13-inch, early 2011) goes into hibernation instead of safe sleep upon closing the lid (only when using battery power)

MBP details
13-inch MacBook Pro, early 2011 (model identifier: MacBookPro8,1)
Running Yosemite, OS X 10.10.1 (however, problem started while using Mavericks)
2.5 GHz Intel Core i5
4 GB memory
Symptoms
* the MBP goes into hibernation instead of sleep upon closing the lid on battery power (i.e., when AC adapter is NOT connected)
-- problem does not occur when AC adapter is connected
* putting the computer to sleep by other means does not induce the problem; these other means include:
-- [i] option+command+Power,
-- [ii] Apple Icon --> Sleep,
-- [iii] in Terminal: pmset sleepnow
* the battery is NOT getting drained at all; if I close the lid on 87%, the battery is still at about 87% when I get the MBP back up and running
To be as clear as possible:
(1) MBP is on and in use (power source: battery); battery is at X%
(2) the lid is then closed
(3) the battery indicator light glows bright for about 10 seconds, then shuts off, and with it so does the MBP (all fans and sounds cease)
(4) opening the lid and pressing any key on the keyboard does nothing (the computer is not sleeping)
(5) to turn the MBP back on, I must hit the power button once; this brings up and the gray screen and loading bar indicative of returning from hibernation
(6) log in; battery is still at X%
Attempted Solutions / Fixes
There are Apple Discussions addressing similar MBP issues, many of which at least have work-arounds, if not full-blown solutions. However, I have tried many of the proposed work-arounds and solutions; nothing has solved my problem. Such attempted solutions include:
* made sure EFI/SMC firmware was up to date
* updated all software
* logged in as a different user
* booted in Safe Mode
* reset the PRAM
* repaired disk permissions using Disk Utility
* repaired additional disk permissions in recovery mode (a la this chron.com advice)
* ran the Apple Hardware Test multiple times (short test while plugged in, short test on battery, extended test while plugged in, extended test on battery)
* booted from an external known-good OS on USB drive
* reseated the RAM
* used MemTest to test the RAM's health (it was good)
* tested my battery's health with the app Battery Health (it is healthy!)
* booted my computer with one stick of the MBP's original RAM at a time (figured "why not?")
* booted my computer using other sticks of RAM
* checked my power management settings using PMSET in the terminal (e.g., pmset -g); tried various hibernation modes (e.g., sudo pmset -a hibernationmode X, where X=0,1,3, etc)
* searched/grepped through my power management logs and Console messages to look for googleable items (e.g., pmset -g log | grep WORD, where WORD=failure, sleep, etc); still have not found help online
* brought the MBP to a Mac Genius
-- he ran some further tests, but found nothing;
-- he re-installed my OS as a hopeful-hail-mary-just-maybe-last-ditch effort; the problem persisted!
-- we both agreed that we had ruled out a software cause
-- he offered me to leave my MBP to get fixed for a flat fee of $300.00 (which after a couple weeks of trying to figure this out is starting to sound more and more reasonable)
Given that it is likely not a software issue, what hardware might it be? By booting from an OS on an external drive, I think I've ruled out a bad hard drive or hard drive cable. Also, given that inducing sleep in any way other than closing the MBP's lid does not cause the problem, it seems there might be a wire (or something) in the hinge section of the MBP that gets moved when the lid is closed possibly causing some kind of short circuit...or something.
If someone with more experience interpreting Console messages, for example, can help, I'd be happy to provide some logs, or any additional information.
Thank you for your time and consideration.

Ok, this is a crazy-simple, quasi-embarrassing fix, but I'll post it anyway just in case anyone is having a similar problem (for example, this guy: Changes to pmset being ignored).
Some time around late last August / early September (2014) this issue began happening for me (specifically, issue = closing lid while on battery power induces hibernation / shut down instead of sleep --- independent of hibernation mode). Maybe it was when I upgraded to Yosemite (not sure what the exact date of that was). As detailed in my original post, I frantically tried everything I could think of... At that time, however, I had quite a few presentations and posters to create and present at meetings and conferences, so I held off fixing it for a couple of months and returned to it this past week, where I tried a few more things listed above, but again to no avail...
This morning, I simply tried fudging around with all my power management settings again (via pmset in Terminal). The simplicity of the fix surprised me. But now that I understand it, I know it is likely the same fix for other threads I've read, such as the one above:
(TLDR in bold)
(1) Take note of your power management settings (Terminal: pmset -g custom)
(2) Is the "standby" flag set to 0? If so, set it to 1. Wa-la! Done.
This fix is crazy and embarrassing b/c I was so close to it for so long. I tried changing my hibernation modes multiple times (sudo pmset -a hibernatemode X, where X=0,1,3,25,etc). I read about manipulating other PMSET settings that helped other people with newer MBPs, like "autopoweroff" and "autopoweroffdelay" --- settings that I do not have on the MBP early 2011 (check your settings: pmset -g cap). And most amazingly of all, I even messed with the "standbydelay" setting, trying to make it so long that my computer should never go into hibernation... Yet, from what I can tell by looking over my notes, I never simply set "standby" from 0 to 1.
There are interesting questions that arise due to this fix. For example, why did this problem persist on clean installs of OS Yosemite? Is "standby" being set to 0 the Yosemite default? I'm not sure. If it is, then Kappy was right: this was normal behavior... It just wasn't always the normal behavior...at least not for my MBP. Normal behavior (hibernatemode 3) used to be (and now is again) that the MBP goes into safe sleep, and then only after an allotted amount of time will it go into full-blown hibernation.
NOTE: the "standby" and "standbydelay" PMSET settings are not available in some earlier MBP models (e.g., my brother has a 2010 and does not have these settings); so if you're having a similar problem with an earlier model, this fix might not be of any help to you.

My brother-in-law recently passed away. My sister gave his MacBook Pro to my niece. When she opens and starts the laptop, it shows my brother-in-laws name. Is there a way to change his name to her name without formatting the device and starting over?

My brother-in-law recently passed away. My sister gave his MacBook Pro to my niece. When she opens and starts the laptop, it shows my brother-in-laws name. Is there a way to change his name to her name without formatting the device and starting over?

BigTex415,
my condolences for your family’s loss. If all she seeks to do is to change the display name, and she’s willing to leave the account name unchanged, then she could do the following: log in as the administrative user and open the Users & Groups pane of System Preferences. If the padlock in the lower-left corner is locked, unlock it. Select the account that shows your brother-in-law’s name on the left-hand side of the window, and then on the right-hand side, change the text in the “Full name” textbox to her preferred display name. If desired, click on the padlock in the lower-left corner to relock it.

Freezing/hanging when taking pictures and videos in i phone 4

freezing/hanging when taking pictures and videos in i phone 4 with flash on.

Hi Mister.
Let's try to answer your questions.
- The E5 does not have a red light when you take pictures.
- I don't know about battery life comparing with E6 and E72, just can say on the E5 is quite good. It has a 1200 mAh battery, you should check the others, but also the features of each one, i.e. the E6 is a touchscreen one, so it consumes more power.
- It has a notification white light, around the navigation button.
Regards.

My MacBook Pro will not start. When I started it goes to a gray screen with the Apple logo and has the spinning dial. When I started in safe mode it will not start. In safe mode it as an error message that says MacBook Launch_msg():Socket is not connected

My MacBook Pro will not start. When I started it goes to a gray screen with the Apple logo and has the spinning dial. When I started in safe mode it will not start. In safe mode it as an error message that says MacBook Launch_msg(): Socket is not connected

If running 10.7 or later hold down Command-R at Startup.
This should invoke recovery Mode.
Choose Disk Utility.
Select your Hard drive. Inspect the SMART Status in the lower right of the window for "Verified".
Select the Mac OS X Volume (originally Macintosh HD) click (Repair Disk)
If errors, run again until it comes clean or gets stuck.
Report any error messages.

Premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

I can open a project, import files or other projects, but when I want to play the sequence the program stops working and closes. When I try to save the project or close the program I get a "software not responding" message.
I hope someone can help me with this as I cannot work on any projects.
thanks.

Hi john,
thanks for taking the time to help me. I have updated the software and rendered the files and now I am able to play them, but still neither the sequence nor the clip play/show on the corresponding screens, I can only hear the audio file. I also continue having problems when saving the project, the software stops working and I get the "non responding" error from microsoft.
As you suggested, and I have to say I am pretty much a dummy with the codecs and alike, I installed the mediainfo and run one of the files.
This is the info that appears on the screen
I am not getting any error messages from Premiere, so I am kind of stock. If you need other info let me know.
Thanks for your help and patience.
Arantza
Date: Mon, 23 Apr 2012 09:12:15 -0600
From: [email protected]
To: [email protected]
Subject: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037What is a CODEC... a Primer http://forums.adobe.com/thread/546811What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037.Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing.For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/enFor Mac http://mediainspector.massanti.com/.http://blogs.adobe.com/premiereprotraining/2011/02/red -yellow-and-gree n-render-bars.html.If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs.Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project.H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115.More information needed for someone to help... click these links and provided the requested information-http://forums.adobe.com/message/4200840-http://forums.adobe.com/thread/416679.For CS5 and later, the easy way to insure that your video and your project matchSee 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4354727#4354727
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     Start a new discussion in Premiere Pro CS5, CS5.5, & CS6 by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Does anyone know when a case is going to come out for the retina display pro

does anyone know when a case is going to come out for the retina

Search Google, there are a number of options available.

I have downloades Logic Pro 9 onto my older modfel Mac Book Pro 1,1 with OS 10.6.8 and 2 GB RAM, according to the rquirements for Logic 9. the program should run, but it won't open. Is my configutation too slow?

I have downloades Logic Pro 9 onto my older modfel Mac Book Pro 1,1 with OS 10.6.8 and 2 GB RAM, according to the rquirements for Logic 9. the program should run on OS 10.6.8. with 2 GB RAM, 4 GB better, but it won't open. Is my configutation too slow?

Looks as if you're just at the minimum specs - http://www.apple.com/logicpro/specs/. Says 2GB minimum, 4GB recommended. And 2GB of RAM is all the RAM the 1,1 can handle. If I were you I would call Apple's App Store service center - you have the minimum requirements, as I read it, but perhaps you need a faster processor?
I had a 1,1 but sold it when I bought my late 2011 in March of this year - maybe it's time to look at a new machine?
Clinton

I don't think my MBP slept after closing the lid - it was hot when I woke up

I just came back from an overseas trip and hooked my late 2013 13" MBP retina back up to the LG external monitor. When I went to bed I closed the lid. What I expected to happen was for it to stay awake for a certain number of minutes. Then the external monitor display would go black indicating it was asleep. But because an external monitor is connected it would wake up as needed for Carbon Copy Cloner at 3:30 am. But then go back to sleep.
However my MBP seemed too warm when I just came downstairs. The body and lit were noticeably warm.
Shouldn't it eventually sleep and not be fully awake in clamshell mode in this situation?
Thanks,
Doug

And another Apple Care chat session. But I still can't figure out exactly what's going on, and we seem to be going in circles.
Hello, Doug! How are you doing today?
OK. And you?
I’m doing really well, thanks for asking! How can I help you today?
Well, I tried talking about this via chat support earlier, but was getting wrong information, so I thought I would try again and take a different approach to how I ask .
I’m currently reading through the chat transcript to get a strong understanding of what you were going through.
If you read over the chat you can see we digressed into a separate question about whether the "turn hard drive when possible" mattered to the internal SSD and he said it did and pointed me to a support page which said it did NOT and then he said, "there you have it! have all your questions been answered" but none were so I gave up.
Anyway...
Basically it's just this. My MBP is connected to an external display. In the energy settings I have my MBP set to not sleep when the display sleeps so I don't lose some Terminal SSH connections when I'm working.
But when I'm going to sleep I thought I would let it power nap and cool down.
But I've noticed the MBP is warm in the morning. Also I noticed that open SSH sessions were not broken. So I think my MBP is not going to sleep.
Perhaps the computer thinks it’s going into Clamshell mode since it’s connected to an external display via HDMI, correct?
I did read in help that if you hold the power button down 1.5 seconds an option dialog will appear and from there I can select sleep. I did that, but this morning it is still warm and the connections were not broken.
Let me look into this, I want to do everything I can to make sure you’re getting your questions answered this time.
Yes, I believe you are correct. That it is just going into clamshell mode, and even though I manually selected sleep from the power button option it is ignoring that.
It seems to immediately sleep though. Instead of timing out, the external display goes black, reports a loss of signal and then goes into its own power save mode. So it appears to go to sleep.Yet it is warm in the morning, and the open Terminal sessions, which I would normally expect to break, are not broken.
Okay, so there’s still network communication going on, and you’re used to that terminating.
It shouldn’t be possible, but that could be what’s going on here. This is an interesting one, and I can see how you’d expect your Mac to be a little cooler to the touch if it’s supposed to be sleeping.
Okay, so there’s still network communication going on, and you’re used to that terminating.
Let me check our resources on this. It may be a great opportunity to speak to a senior advisor as well.
I just came back from a trip and during the trip there was no external monitor and I didn't experience this, even though the energy settings are the same.
The network is my home wifi. On my trip, it was my friend's home wifi.
So the external display is really the big variable here I think.
Probably so.
I could just power off the external display before I close the lid as my next test before I go to sleep next time. But I sort of wanted to know what was happening. Especially since I intentionally manually selected sleep.
I’d like to check with a senior advisor if that’s okay with you.
Yes, please do check.
Also - another thing.
I notice my keypad and hand rest - the whole top surface - has become noticeably COOLER since we began our chat. So I'm wondering if there is stuff in the display/lid itself which might be causing the warm temperature, rather than the body (which is what I would have expected with the display off). Or it is just able to "cool better" with the lid open?
That’s another interesting observation. I think either way, the concern still remains whether or not the computer is actually going to sleep. The display of all things should not be producing excessive warmth.
Do you hear any fan noise when you wake your Mac?
Or right beforehand?
Yes, you are correct about the main concern. I thought maybe there was something in the logs I might be able to check to see if it actually was asleep or not.
I have never heard any fan noice from the MBP.
Okay. I just wanted to make sure. My hands-on experience with a new Retina display is limited, I’m not sure what the fan actually sounds like compared to my traditional MacBook Pro. I’ll go ahead and consult with my senior advisor since our troubleshooting steps would indefinitely cause us to get disconnected.
Thanks for your patience as check on this!
I just found this terminal command to check on the last sleep time:
pmset -g log | grep sleep | tail -n 1
It does report that it went to sleep at 2:42 am which sounds right:
8/2/14, 2:42:25 AM GMT+9 com.apple.sleepservices.sessionTerminatedSleepService: window has terminated.
Unless that means sleep ENDED at that time.
Interesting. I’m glad you found that. It’s a little beyond the level at which I know OS X, But I’ll have some answers soon enough.
OK. Take your time.
Thanks, Doug.
I believe I found more information, though it still doesn't explain why the SSH connection didn't break.
This command:
pmset -g log|grep -e " Sleep " -e " Wake "
will report all the sleep/awake occurrences.
For the last few days it reports:
7/30/14, 11:16:09 AM GMT Wake Wake from Standby [CDNVA] due to EC.LidOpen/Lid Open: Using BATT (Charge:99%)66 secs 7/30/14, 11:17:15 AM GMT Sleep Clamshell Sleep: Using BATT (Charge:99%) 10830 secs 7/30/14, 2:17:45 PM GMT+ Sleep Maintenance Sleep: Using BATT (Charge:97%) 11542 secs 7/30/14, 5:30:07 PM GMT+ Wake Wake from Standby [CDNVA] due to RTC/Alarm: Using BATT (Charge:96%) 41 secs 7/30/14, 5:30:48 PM GMT+ Sleep Clamshell Sleep: Using BATT (Charge:96%) 10823 secs 7/30/14, 8:31:11 PM GMT+ Sleep Maintenance Sleep: Using BATT (Charge:94%) 7/30/14, 9:29:02 PM GMT+ Wake Wake from Standby [CDNVA] due to EC.ACAttach/Lid Open: Using AC (Charge:94%) 8/2/14, 2:06:18 AM GMT+9 Sleep Software Sleep pid=78: Using AC (Charge:100%
So (if you can look at that neatly, one line at a time, it shows it was in fact going into clamshell sleep until I manually put it into sleep.
Then at 2:06 am it went into "software sleep".
Then at 2:42 a it went into something called "maintenance sleep"
at 3:30 am it was awakened by CCC (Carbon Copy Cloner) and did not go to sleep again after that.
So maybe:
1. The sleep is quietly keeping the SSH connections alive and,
2. CCC is not properly putting the MBP back to sleep after doing its 3:30 am backup?
Doug, I’m going to go ahead and transfer you over to a Senior Advisor now. They will discuss this with you further. Does that sound good?
Yes, thank you.
You are now being connected to another Advisor. Please standby.
Okay, so your external display is not sleeping?
It is sleeping.
It times out in 15 minutes normally.
After I close the MBP lid.
Just like the energy settings say it should.
And when I did the forced sleep via the power button the external display immediately went black and reported loss of signal and then went into power save mode.
So I assumed it was asleep.
Okay, so, the Mac is not sleeping or the Display?
What I'm trying to find out is if the Mac is sleeping or not. The reason I was prompted to ask was because in the morning after I wake up I notice the MBP feels warm to the touch. I would expect it to feel cold if it was sleeping. Also, a terminal session with an SSH going did not get broken.
Okay, I think I understand now. You are looking for answers about the sleep status of your Mac. I understand your expectation of a cold Mac, and I am here to help.
Thanks. Did you notice my pmset command outputs near the end of my chat with the previous person?
So, In Energy Saver, there is a setting to wake for network Activity.
Yes. It is checked.
However, when not connected to the monitor (like on my previous trip) that was not enough to keep an SSH session going.
Okay, so this would explain to me why the Mac would be warm to the touch. If there is a SSH session active.
Typically those shells would break when the lid was closed.
Okay, with a Display attached, the system expects to operate in Clamshell mode when the lid is closed.
This is all expected
Which prompts two questions:
(1) Even if I force it to sleep with the power button followed by selecting "sleep" from the options and
(2) Even though the pmset output indicated it went to sleep and not into clamshell mode?
I am not familiar with the pmset
http://en.wikipedia.org/wiki/Pmset
In computing, pmset is a command line utility to manipulate power management settings under the Darwin and Mac OS X operating systems. It can assign sleep settings, schedule sleep and wake times, and display power information.
pmset indicated it went to sleep at 2:06 am. Anyway, as I reported above with the previous tech person.
Okay, pmset is not supported by AppleCare, yes it is a Terminal command, but it is there for Developer use
So... where are we left? That you think it was in clamshell mode even though I manually forced it into sleep mode and the logs indicate it went to sleep? I'm just still left not quite understanding what is happening.
I guess I'll just try a test next time with the display powered off and see what happens. I need to go now. Thank you. I will end the chat for now.
End Chat

Apple macbook pro 15" 2 months old won't start after going to sleep. have to restart whole computer

My Mac book pro will not start after closing the lid to put it to sleep. The keyboard lights up only. I have start the computer from start.

Hello ellenlee8,
For issues with waking from sleep, check out the troubleshooting in the article below as well as the additional troubleshooting to get your MacBook Pro Retinal to wake normally again.
OS X: When your Mac doesn't sleep or wake
http://support.apple.com/kb/TS5357
Regards,
-Norm G.

HT204267 My Macbook Pro 13 refuses to turn on after i place it in sleep mode by closing the lid.

My Macbook Pro 13 refuses to turn on after i place it in sleep mode by closing the lid, after opening the lid the led sleep indicator is still on and the screen hasn't revived but once i press any button to revive it, it goes off and refuses to turn on. Is there a way to fix this?

Hello Carlens J,
Thanks for visiting Apple Support Communities.
It sounds like your MacBook Pro does not wake from sleep, and shuts down when you try to wake it.
Try these troubleshooting steps to remedy the situation, or if your Mac is currently not powering on:
OS X: When your Mac doesn't sleep or wake - Apple Support
Reset SMC
The System Management Controller (SMC) is involved in managing power on your computer. Reset the SMC on your Mac if you are having difficulty sleeping or waking your computer.
Reset NVRAM/PRAM
Nonvolatile RAM (NVRAM)/Parameter RAM (PRAM) stores some power-related settings.Try resetting NVRAM/PRAM if you are having difficulty sleeping or waking your computer.
Test with external devices disconnected
Some external devices can prevent your computer from sleeping. Try disconnecting items other than your Apple keyboard or mouse from the built-in USB, Thunderbolt and Firewire ports on your Mac. If this resolves the issue, try reconnecting your external devices one at a time until you find the device preventing sleep or wake. Check the documentation that came with the device, or contact the device manufacturer for more information.
Try Safe Mode
Check to see if the issue still occurs when the computer is started in Safe Mode. If this resolves the issue, it could be related to a third party software item such as:
a login item
a startup item
a third party kernel extension
Best Regards,
Jeremy

HT5731 How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

What country are you in ? Depending upon what country that you are in then you might be able to redownload them on your Mac's iTunes via the Purchased link under Quicklinks on the iTunes store homepage
If you're not in a country where TV programmes can be redownloaded then connect the iPad to your Mac's iTunes and use the File > Devices > Transfer Purchases to copy them over from your iPad

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I sync my iphone and ipad? (it seems like each is synced only to my laptop, so don't synchronize until I go home and use my laptop.

POP: yahoo, aol, comcast/time warnder/road runner
Imap: google, hotmail, and more including icloud.
If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically Icloud or Hotmail would be my choices right now.
To find out more about what happens to you, search on Google "difference between pop and imap"

TS1702 When I try and access March 2013 in Calendar the app simply closes. This happens if I click March in the month tape at bottom of screen or if I try swiping from February or April. Is there a fix, I've tried restarting the app and the iPad to no af

When I try and access March 2013 in Calendar the app simply closes. This happens if I click March in the month tape at bottom of screen or if I try swiping from February or April. Is there a fix, I've tried restarting the app and the iPad to no affect

See this discussion with the exact same issue:
https://discussions.apple.com/thread/4690697?tstart=0

Received this error message when starting iTunes and reinstalling does not resolve it: The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing.

Received this error message when starting iTunes and reinstalling does not resolve it: The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing...
Can I uninstall existing iTunes without losing my media library? and then install fresh to fix this problem?

Hi there kweitkamp,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299
-Griff W.

Envy Pro 4-b000 Freezing up when on battery and going to sleep or closing the lid.

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