Envy Software Will Not Load From Start Menu

Hello
I hvae jsut bought an Envy 4500 All in One.
I hae tried to load the software from the disc and download from HP.
When I go to the Start Menu and click on the HP Envy icon it says: HP PRINTER ASSISTANT
1. Retrieving information from device- box closes
2. Then new box:
c:\programme data\ hp \ hp envy 4500 series \ hp UDC\ hp envy 4500 series\ UDC_Install.json
c:\programme data\ hp \ hp envy 4500 series \ hp UDC\ hp envy 4500 series\ UDC_device_2.json
3.The Another Dialogue box HP PRINTER ASSISTANT
c:\programme data\ hp \ hp envy 4500 series \ hp UDC\ hp envy 4500 series\ UDC_Install.json
c:\programme data\ hp \ hp envy 4500 series \ hp UDC\ hp envy 4500 series\ UDC_device_2.json
c:\programme data\ hp \ hp envy 4500 series \ hp UDC\ hp envy 4500 series\ UDC_device_2.json
Then the following page says no string found.
I am using Windows 7 Ultimate.
Thanks alot
bepebe

Hi @bepebe ,
I see that you are having issues with the HP Printer Assistant not opening, after installing the printer software. I would like to help you out today.
Temporarily turn off any Antivirus Software to make sure it isn't interfering with the HP Printer Assistant loading.
Try opening it again.
Download and run the Print and Scan Doctor if the issue persists. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
Please provide the following information so I can assist you better.
Did you have any errors during the install itself?
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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