Envy Touchsmart 14k-120US

How can you connect Envy Touchsmart 14k-120US to LG LED TV using an HDMI cable given that the laptop screen doesnt work? The customer service guy confidently told me 'Sir please try Fn+F4' but that doesnt work. Any help would be appreciated.

Does your laptop loads windows ?
Also, you may have to connect to your account before being able to switch screen.
Are you sure that only the screen doesn't work ? That could be other thing also like, motherboard and cpu/gpu problem.
Do you have another screen output like vga blue connector ? You might try it also

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HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
I was cleaning up my laptop by uninstalling things from the control panel, and I accidentally uninstalled my audio drivers and everything that has to do with audio. I tried to exit out, knowing that I pressed the wrong thing to uninstall, but it wouldn’t let me exit or press cancel. So now in the bottom right side on the desktop layout on the audio icon it says: No Audio Output Device is installed. It also has an X circled in red that appears on the icon. In addition when I go to the HP Utility Center, my Beats Audio icon doesn’t appear. When I go to the troubleshooting report for playing audio it states:
Check audio device
Issue not present There might be a problem with your audio device.
One or more audio service isn't running
Issue not present Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
I would very much appreciate it if I could somehow re-install my audio back! It’s essential.
Thank you.

Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
You can also get your Driver from your computer's support webpage:
HP ENVY TouchSmart Sleekbook 4-1115dx Drivers
Look in Category Driver - Audio
Select the most recent driver revision
Download and Install the driver
Restart / Reboot the computer and log in
More Help:
Notebooks - No Sound from Speakers (Windows 8)
Good Luck!
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
4. When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there. All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer.
By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
5. So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have. Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work. I also tried redownloading the Wireless Button Driver (whatever that's called) and that didn't work.
5. I even tried doing a system restore to a point of about a week ago - this also did not solve my problem because the same things were happening and the same things I tried above still are not solving the problem either.
I know countless other people have had the same problem(s) mentioned above (simple Google search told me that) with their HP ENVY Notebook PCs, so I'm hoping that someone can help me and finally solve this problem for me.
The model is HP ENVY TouchSmart m7 j120dx, the model number is E8A11UA#ABA, and my computer is running Windows 8.1 64-bit.
On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
Realtek PCIe GBE Family Controller (Ethernet)
LogMeIn Hamachi Virtual Ethernet Adapter (Hamachi)
The wireless was working fine before with Hamachi installed, so I doubt that has any significance.
If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

[BIOS Update Failure] HP ENVY TouchSmart 15-j021tx stuck at black screen on startup

Hello
So I decided to update the BIOS on my laptop because it was on the recommended list of driver updates. It started off smooth at first, but then the screen turned black and just stayed like that for like an hour. Having read from other posts that BIOS updates should take a minute if properly executed, in the fear that my update is not working properly I decided to shut it down. (I had to pull out the battery to shut it down because even the power off button was not working).
But then when I switched it back on the screen remained black forever with the LED near capslock flashing twice. I tried pressing windows key and B key method but didn't make a difference, pulling out the battery and the AC power method didn't work also. I did refer to the HP help document that said "if your capslock LED is flashing twice, it means it is trying to recover the BIOS so just wait until it reboots itself properly". Well I have been waiting for 20 hours now and I am pretty sure this is not going to work out either.
Any help on what I could do at the moment? I don't want to send it to HP to get repaired cuz that will take weeks while I need it working ASAP since my semester at uni has started already and I am an IT major!
And shame on you HP...why recommend it to me when the update is not proven to be 100% safe....
It is on Windows 8.1 64 bit,
HP ENVY TouchSmart 15-j021tx Notebook PC

Hi, I have the same issue, updated BIOS this morning and now have BLACK SCREEN
Please get back to me ASAP as i rely on this lpatop for my work!
Many thanks
Lee

How Many Memory Modules (1 or 2) Come Pre-Installed in HP Envy Touchsmart m7-j120dx?

I know my HP Envy Touchsmart m7-j120dx came preinstalled with 8GB of RAM. I purchased it last year from Best Buy. Haven't taken the back off of the laptop just yet and it's at home while I'm at work, but wanted to see if anyone can verify *how* the standard 8GB of RAM is in there at present? Two 4GB memory modules or a single 8GB memory module?
I'm trying to place an order online this afternoon to upgrade the laptop to 16GB of RAM and I'd like to know if I need to order two 8GB memory modules or just a single 8GB memory module, depending on exactly how many memory modules are in the laptop at present to make the existing 8GB of RAM I'm running.
Thanks if anyone knows the answer to this.

Okay, one more question...
The memory in my laptop came pre-stalled with 8GB of it, with the characteristics of 1600Mhz and DDR3L PC3-12800.
Replacement memory (16GB) recommended by Crucial.com for my system has 1866Mhz instead of 1600Mhz, and is DDR3L PC3-14900.
What was recommended has of course slightly higher specs of the memory than what's currently running in my system for an additional $23 over just replacing the memory with 16GB of RAM having the identical 1600Mhz and DDR3L PC3-12800 specs.
Can my HP Envy TouchSmart m7-j120dx actually do anything as far as increased performance in going with the 1866Mhz and DDR3L PC3-14900 memory or would my laptop continue to "dumb the memory down" to 1600Mhz and DDR3L PC3-12800 specs and not be able to utilize the enhanced specs of 1866Mhz and DDR3L PC3-14900?
Just trying to spend my money wisely. Thanks for any additional clarification.

Is it possible to add a backlit keyboard to an hp envy touchsmart 15

is it possible to add a backlit keyboard to an hp envy touchsmart 15?

Daevid.
Yes you can.
Your manual here.
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB8QFjAA&url=http...
Page 20 chapter 3.
REO
HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.

HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How do I play dvds on hp envy touchsmart 15 notebook with an external player and Windows 8.1.

I have a HP Envy Touchsmart 15 NOtebook PC. I bought an external HP DVD player model dvd600s-H01 5 but I cannot play DVDs.

Hi @pattyathome
Welcome to the HP Support Forums!
I understand that you are having trouble with an external dvd player attached to your notebook.
What is the full product number for your notebook? Please read the following if you need help in finding that.
How Do I Find My Model Number or Product Number?
Does your notebook already have a built in dvd drive?
Did you install the drivers and software that came with the external dvd player? If there was originally no DVD player in your notebook, it is likely that there is no dvd player application loaded.
So in that event I would recommend installing from the software disk with the DVD drive.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP Envy Touchsmart 4-1118TU - Audio not working - Windows 8.0

Hello,
The audio on my HP ENVY touchsmart notebook has stopped working - notebook is approx 12 months old.
This occured seceral months ago, uninstalled the driver, reinstalled the driver and it fixed the problem.
Has now happened again, sometimes resetting fixes the problem but after several events it has now stopped working.
Tried uninstalling and reinstalling the driver again, but has not worked this time.
Currently running Windows 8. Have thought updating to Windows 8.1 may help rectify any bugs - but have not tried the upade as of yet.
Any help would be appreciated.
Jamie

Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Regards.
BH
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Unknown devices on Windows 8.1 on HP ENVY TouchSmart 15-j078ca

Hi, my HP ENVY TouchSmart 15-j078ca is showing 5 device errors under other devices. I will copy the hardware id for the 5 devices and if someone could tell me where I can download the device drivers for these 5 devices that would be greatly appreciated.
Device 1: PCI Simple Communications Controller
Hardware ID:
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780
Device 2: SM Bus Controller
Hardware ID:
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C&REV_05
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C22&CC_0C0500
PCI\VEN_8086&DEV_8C22&CC_0C05
Device 3: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001
Device 4: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007
Device 5: Unknown Device
Hardware ID:
USB\VID_138A&PID_0050&REV_0060
USB\VID_138A&PID_0050

Hi:
None of the driver pages seem to be working for me.
Below are the links to the drivers you need...I got them from a business notebook which has the same hardware as yours.
PCI Simple Communications Controller:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_146774_1&swEnvOid=415...
SM Bus Controller: Install this driver first and reboot.
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_123677_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6001:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_124774_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6007:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_127112_1&swEnvOid=415...
USB\VID_138A&PID_0050&REV_0060:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_134806_1&swEnvOid=415...

HP ENVY TouchSmart m7t-j000 Notebook PC - Adding a second hard drive

Product Number: E4S80AV
I'm having a hard time finding a SATA III cable and caddy for a second hard drive for my laptop. Any ideas? Right now, I just have an extra 1.8 inch drive I can't use.
Robert

Please see HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook P... for a complete list of parts used in these models. Additionally the MSG states;
Hard drives
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
● 1-TB 5400-rpm, 9.5-mm
● 750-GB 5400-rpm 9.5-mm
● 500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
● 2TB: (1-TB 5400-rpm x 2)
● 1500GB: (750-GB 5400-rpm x 2)
Please click the white KUDOS star to show your appreciation
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

HP Envy TouchSmart 17 second drive installation issues

I decided to install a second hard drive beside the supplied 1TB. There is more than adequate information in
this site on the required caddy system, connector, and disassembly requirements. The second drive I installed
was a 630 GB model that I had previously used in an HP D7V 17" laptop with Vista (circa early 2008). The added
drive still included the formatting and files, but no OS, from its prior use.
The system would then not boot up; complaining that no operating system was available on the hard drive.
Apparently it was trying to boot from the second drive.
My question is: Must the added, previously used drive be blank with no previous OS formatting in order to be processed by
the supplied stock drive (running 8.1)? Any enlightenment will be greatly appreciated.

The HP Envy is the SUV of laptops
While the HP Envy TouchSmart 17 is big and heavy, it outperforms most ultrabooks
The build doesn’t feel very durable, as HP used plastic rather than metal on the body
For a big laptop, it has a respectable battery life of over 6 hours while web browsing
If there’s one thing you need to understand about laptops, it’s this: Portability will cost you. Want proof? Look no further than the HP Envy TouchSmart 17 (MSRP $999.99), a fully loaded desktop replacement that costs less than an entry level MacBook Air.
This big guy comes with a smattering of excellent specs, including a quad-core Intel i7 processor, 8GB of RAM, 1TB of hard drive space, a CD/DVD drive, a full-HD touchscreen, and even a fingerprint scanner. For $999, this is a lot. In fact, for the same price, you can get HP’s Spectre 13 ultrabook, which has a weaker processor, half the RAM, and a fraction of the storage space, but does have portability.
Read More here . http://www.techona.com/?s=hp

Envy Touchsmart 14k-120US

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