Envy touchsmart 17 recovery discs not working?

I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
Now I do all the nessarry HP updates and OS updates.
I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
"The system recovery media does not support this compiter. You are not able to restore this system with the media"
So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
or is there another solution??

Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
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Windows 8 Recovery Disc not working

Hi everbody,
I have purchased a Lenovo Thinkpad T430.
This laptop came with pre-installed Windows 7 Pro.
However I want to use Windows 8 which I have a recovery disc for.
I built in a SSD instead of the optical drive. So I don´t have a optical drive.
On this SSD I want to run my OS.
With a software from Samsung (manufacturer of my SSD) I was able to copy the Windows7 OS on my SSD.
As I mentioned above I bought a laptop with installed windows 7 pro and a Windows 8 upgrade disc.
Therefore I got the "Operating System Recovery Dis Windows 8 Pro. (OEM Activation 3.0 Required)".
The problem now is that I have an upgrade disc but no optical drive.
So I created an image of the upgrade disc and with this image I have created a bootable USB stick with the following program:
http://www.chip.de/downloads/UNetbootin_34673960.html
When I boot my laptop using the bootable USB stick everything seems to be working until to the point where I have to accept the EULA.
So I chose a language, and clicked on "I accept the agreements".
When I want to click on "next" I got a error message "recovery failed".
Please have a look on the following picture taken with my smartphone.
The language used in this picture is german as i live in Austria.
Link to image
Do you know how I can upgrade to Windows 8?
Can you tell me why the upgrade disc is not working?
Best Regards,
Philipp Stöger
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules
Solved!
Go to Solution.

Dear Phisto, from your description i cannot tell you anything more about the disk apart from the obvious, that it seems to be incomplete without the other 11 disks of the set. Did you buy this disk from Lenovo, from Microsoft, or is it something that came from unofficial channels? If it is the latter maybe you should not try to install it...
Now for cloning the SSD back to your HDD. The software that came with your Samsund should be able to do that as well. If not, then if your HDD is a Western Digital you can download and use Acronis WD edition from WD's site, it's free and will do the cloning. Otherwise you should use a free tool, Clonezilla is one of them and of course there are more.
As for the location of your various drives, I would suggest to keep things really really basic if you want to troubleshoot effectively, so the best thing would be to return the system to a "factory" condition, of course with the SSD in place of the HDD. You don't know which parameter is causing you trouble at this point. So, of course it would be easier to use an external DVD drive (and you should try it!), butif it fails as well you should try also the other approach.
I hope you solve this.
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Recovery Disc Not Working

Have a friends model A205-7458 that he was downloading a file onto a USB HD when apparntly the printer cable got hooked on the USB drive and yanked it out. System now will not load and hits a corrupt file message in \windows\system32\drivers\fileinfo.sys Status: 0xc00000c9 Info: Windows failed to load because a critical system driver is missing, or corrupt.
None of the options booting under F8 will respond.
He found the "Recovery and Applications/Driver Satellite A200/A205 Series" CD's/DVD's but when I load and boot to the 1st CD\DVD (I do hear it access the CD/DVD) it runs a bar across bottom and says it's loading Windows files and then goes to a black screen with Micrsoft Corporation at the bottom with a small bar with yellow squares running across it. It hangs there for a wile and then goes to either an all black screen with the mouse arrow, which I can control, or to just an all black screen.
Would like to repair this system if possible and only do a recovery as a last resort but am not getting any options from this CD\DVD. Do see instructions that say to hold own C on boot but they say this wll do a recovery not a repair.
Only thing I can think of is that the CD\DVD drive isn't working correctly since the corrupt file is a main driver file.
Also tried going into the BIOS to load defaults but that didn't do anything. Tried diabling USB Legacy Support since it was a USB drive that started all this but that didn't do anything either.
Before I give in and do a recovery I thought I'd ask and see if anyone here might have any ideas. Would replacing the fileinfo.sys file work? If so how would I get a clean one? How do I get to a DOS prompt? Am I understanding the instructions wrong and holding down C on boot would bring me to the options screen?
Any help would be greatly appreciated! Thanks :-)

When I select repair my computer off the F8 boot it goes to "Windows is loading files" on the bootom of the screen with a progess bar which stops after about 2 inches in then after a while it goes to the original corrupt file error about unplugging a removable storage device while device in use. (see 1st post)
I don't have a stand alone Vista installation disc to try. Only Vista recovery discs from other manufacturers.
Did try dong a full reinstall, holding down the C during boot. Instructions do not say whether system should be set to boot to HD or CD\DVD for this so tried both. Did get a screen that said something about Windows setup in the same black & white I've been getting. When clicked on that it went to the same "Windows is loading files" and progress bar. After files loaded it went to an all black screen then eventully it gave me a mouse arrow. That was it. Never did anything else.
Whatever I try I get either a hung progress bar then the initial corrupt file error - or a completed progress bar and then a black screen with a mouse arrow.
Either something else is wrong with the hardware on this system - like more happened than what the friend is telling me - or something is wrong with the recovery discs. The discs were unopened with the plastic wrap and seals intact.
At this point I think I'm going to give it back to him and tell him it's beyond the tools I have at my disposal to fix. He can either pay to get it fixed from Toshiba or some other place where they have the tools needed or buy a new one.
But if anyone can think of anything else to try I'm up for it.
Thanks!

Recovery Disc Not Working After Hard Drive Replacement

Machine Info:
HP Pavilion DV7-1245dx
Part #NB231UA#ABA
OS - Windows Vista - 64 bits
AMD Processor
Replaced crashed hard drive with 1TB WD internal blue notebook HD. System diagnostics says drive tests ok. I have both recovery discs (part 1 & 2). Recovery disc just runs in DVD/CD drive. I get to "System Recovery Options" screen, but none of restore or recovery manager options execute. I can see directories and files on recovery disc. But no autorun of recovery process and can't execute any of the files. Any assistance appreciated.

First thought- maybe your laptop doesn't support 1TB hdd.Second thought- this is probably an 'Advanced Format' hdd, tripping up Recovery Manager. (Is the hdd recognized in BIOS?)
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I have a macbook pro with no OS, original install discs and internet recovery is not working. Can I purchase an OS (like snow leopard) and install that onto macbook?

I have recently purchased a macbook pro 2011 that does not have original install discs. The macbook does not currently have an OS and internet recovery does not work. Am I able to purchase an OS like Snow Leopard that actually has a disc and install it onto this macbook?

Does your Mac meet the hardware specs for Snow Leopard?
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Allan

HP Pavilion dv6-6181TX. System Recovery is not working From HP Recovery Manager.

HP Pavilion dv6-6181TX
Product No. A3U49PA
Genuine Windows 7 Home Premium 64
(but i upgraded it to windows 7 ultimate)
System Recovery is not working From HP Recovery Manager. so i cant restore my laptop to its original factory condition. (Genuine Windows 7 Home Premium).
so when i restart my computer and press Esc and then choose F11 i get this message :
"Windows failed to start. A recent hardware or software change might be the
cause. To fix the problem:
1. Insert your Windows installation disc and restart your computer.
2. Choose your language settings, and then click "Next."
3. Click "Repair your computer."
If you do not have this disc, contact your system administrator or computer
manufacturer for assistance.
File: \Boot\BCD
Status: 0xc0000225
Info: An error occured while attempting to read the boot configuration data."
i saw this from the forum
http://h30434.www3.hp.com/t5/Notebook-Recovery/Hp-recovery-manager-problems/m-p/2395473/highlight/tr...
Had the C partition been split/shrunk to form a new partition previously?
Does disk management show the HDD as basic or dynamic? (Start>Right-click Computer>Manage>disk management on the left).
If it has been switched to dynamic (Windows does this automatically when more than 4 partitions are present on the disk), then the F11 recovery partition won't function until it is restored to basic, but I would like to confirm that is the scenario before providing those steps.
The Disk management shows that my HDD as Dynamic, what should i do then if this is the case and the possible solution to my problem?
please help me & Thank you for your time,
This question was solved.
View Solution.

If you have more than 4 partitions you will need to delete the extra partition/partitions, then convert the hdd back to Basic.
Older versions of Partiton Wizard Free work:
http://www.sevenforums.com/tutorials/26829-convert-dynamic-disk-basic-disk.html
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My HP Pavilion dv6-2153ee recovery is not working when i choose it from boot menu selection

my HP Pavilion dv6-2153ee recovery is not working when i choose it from boot menu selection . it's run but then the windows run without running recovery. help me please?

Hello Tajamal,
Welcome to the HP Forums!
I understand the webcam isn't working since upgrading to Windows 8.1. I would have to suggest returning to Windows 8 since there are no 8.1 drivers, as indicated here: HP Pavilion dv6-7043cl Entertainment Notebook PC Drivers
Please let me know if you have any other questions.
Have a wonderful day!
Mario
I worked on behalf of HP.

Touchsmart recovery discs fbi 945 red screen error

Hi guys, i have a hp touchsmart 310-1120a all in one computer, got 4 recovery discs sent out to me to restore computer back to windows 7. With no help from hp ringing and online 5 or more times, after 3 or so hours of installing i get a red screen with a fbi gui error 945, telling me to restart and order, so i cant finish installation, an ideas would be great to help out, no pc for 2 weeks and spent days on trying to fix .

Hi:
Please see this related thead from the business support forum.
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/Full-restore-quot-red-screen-error-quot/m...
The one that worked for me was this post...
Solution:
When you finish installtion with errors. Boot PC with your OS from DVD; but not with HP disc's - just clean OS from MS. Then choose repair options and choose Startup Repair. When it finish; then remove disc and reboot.
If you don't have a plain W7 installation DVD or flash drive, make your own.
Download the applicable version of the W7 ISO file you need from the link below. Use the SP1 Media Refresh files.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...
Then use this tool to make the ISO file bootable onto a DVD or 4 GB USB flash drive.
http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool
If worst comes to worst, you can use the W7 DVD you made and the Windows 7 product key on your PC's case to install a plain version of W7 and then get the drivers from your PC's support and driver page.

Hp recovery disks not working- will not reboot

I have an hp envy ultrabook touchsmart model 14-k033TU. About a week ago the laptop decided to shut down and perform an update. It was bed time so I let it do it's thing. During then update it may have switched off as it was not plugged in ?ran out of power. When I next tried to switch it on a blue screen appeared with a sad emoticon with the message "your pc ran into a problem and needs to restart. We're just collectinng some error info...". I cannot read the source of the error as it flashes by too quickly. It alternates between this blue screen and a black one that says "preparing automatic repair".
I called hp after trying a few solutions online, several of which weren't applicable as it will not start normally. It just loops between the two screens. They sent me some recovery disks but I had to purchase a usb cd/dvd drive to use these. I put the first disk in and nothing happened. I pressed esc and tried to boot from disk as someone suggested but it did not work. The loop continues. I am not sure what I else I can try. I guess it's deeply corrupted now. Any ideas?

Hi @Yana5789
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Thanks.
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Satellite L745D-S4214 Does not boot; HDD recovery partition not working

I tried to apply the recent windows 7 updates and my laptop no longer boots. I tried to press F12 and select the HDD Recovery partition, but it does not boot regardless. There is a message that it does not communicate to a specific device. I believe the address called out was 0xc0000e9, but I am going by memory. I never created a recovery CD because I thought I was covered by the HDD partitions. This was purchased on 10/26/2012, so it should still be under warranty.
PLEASE HELP!

Hi I'm going to assume that your recovery works like mine and that the recovery partition is still good and not corrupted.
Shut down your PC. Press F12 and select HDD recovery. Click enter. This should start the recovery from the hidden recovery partition.
PS I would advise you to make the recovery discs or USB recovery Try this first.
Perform a power cycle
Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with boot problems. Perform these steps to complete what’s called a power cycle.
Ensure the laptop is turned off.
Unplug the laptop's AC power cable.
Remove the battery (if the model has a removable battery).
Unplug all wires or peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
Hold down the power button for thirty seconds.
Reattach the battery.
Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
Connect the other end of the AC adaptor to your computer.
Try starting the computer.
If your laptop starts normally now, you're done!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

HP Pavilion g4, reinstall Win7 64bit fm a DVD disc, not work

I try to fix a problem for my friend's laptop. It is HP Pavilion G4
running Win 7 64bit OS. The laptop can not start up the windows. I
press ESC to pause the start up, and run system recovery, it shows BIOS
setup, system recovery and others, I then press Fn + 11 key to run
system recovery, but it never runs.
I then remove the HDD, and connect to my computer to run testing. It
seems it has something inside corrupted. It takes so long to recognize
all partitions. I decide to format all partitions and then resize
them. Afterwards, I run test and chkdsk. Everything is fine with the
HDD now. I put the HDD back to Laptop, and insert a DVD disc of Win
7, the laptop does not start from DVD. The screen shows as follows:
Hard Disk Error
Please run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (3F1)
F2 System Diagnostics
I visit the above link, I could not find relevant materials.
If I press ESC to exit start up. I can hear the DVD ROM is running,
but still not work. The screen shows as follows:
Startup Menu
F1 System Information
F2 System Diagnostics
F9 Boot Device Options
F10 BIOS Setup
F11 System Recovery
Enter - Continue Start up
Only F1 would respond when I press. Other Fn does not respond at all.
Do you have clue and suggestion for me ?

You do not use Fn + the key indicated.For instance to enter BIOS you simply tap F10. Recovery would have been F11, not Fn + F11.
You can order Recovery Media from HP for a small fee>> Contact HP
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Erasing my hard drive with recovery disk not working

So recently I was infected with Security Central malware and ran an anti-malware removal program, which worked for a week or so. Yesterday it came back and after attempting to run the anti-malware program again, it cannot find any, though Security Central is still affecting my computer.
What the malware is doing is not allowing me to open ANYTHING. Not a Word file, Internet, application or program. I cannot run a disk either. I decided, because my Toshiba laptop has a number of other problems with slow performance, to backup everything to an external hard drive and erase my hard drive and run the recovery disc.
I ran it in Safe Mode to move all my stuff onto the external hard drive and then inserted the recovery disc. Because of the Securty Central malware, it will not run in normal mode and my laptop says it cannot open the disc in Safe Mode.
All I want to do is erase my hard drive and start over but I cannot seem to do it. I'm not crazy tech-savvy and I know there must be a way to do this but I've tried everything I know how to do. Help??? Thanks!
BTW: my computer is a Toshiba Satellite M115-S3094

Corrected instructions for Recovery and Applications/Drivers Media Document ID: 98082279
CAUTION: The Recovery process reformats the computer's hard disk drive, which completely erases its contents -- including all applications, all documents, and all other data stored on the drive. Be sure to back up your documents and other data before following the instructions below.
Follow these steps to erase the current contents of the hard disk drive and to re-install all of the software that was installed on the computer when it was manufactured:
1. With the computer on, insert the first Recovery disc into the optical drive.
2. Shut down the computer (click the Start button, click Shut Down, select Shut Down, click OK).
3. Press the computer's power button to turn the computer on, and then immediately press and hold the F12 key. Release the F12 key when the menu of boot options appears.
4. Use the arrow keys to navigate to the CD/DVD option. Press the Enter key to select it.
The computer will restart, and will boot from the Recovery disc.
5. Follow the instructions on the screen to start the Recovery process.
CAUTION: Once the Recovery process has begun, do not interrupt it.
The computer's hard drive will be formatted, erasing its contents. All of the software that was installed on the computer when it was manufactured will then be re-installed.
6. Once the Recovery process is complete, remove the Recovery disc, and press any key to restart the computer.

Vista recovery CDs not working

A virus completely hosed my X200 laptop. I'm trying to do a bare metal restore from the Vista recovery disks that came with the laptop. The disk boots a seems to be going ok, then it hits a screen a just sits there for a minute or so. The DVD drive isn't doing anything and the HD isn't doing anything. Then it just reboots. If I leave the disk in it will repeat this cycle over and over again, so it's not that it's doing some sort of prep on the first round.
Is there a way to fix this or are my CDs bad? I just removed them from their packaging and the look like they are in pristine condition.

ErikEngbrecht, welcome to the forum,
having read your posts you seem to have been doing everything correctly. As your system is hanging after booting from disc #1, I'd suggest copying that disc and trying to boot from the copy. If the same occurs contact support and ask them to send you another set.
Alertanitively, have you tried booting to the service partition? Press the blue ThinkVantage button when booting, when you see the message "To interrupt.....". This should then offer you the possibility of selecting F11 to diagnose or recover your system.
Yet another alternative would be to create your own recovery discs, assuming your system still works, these will be created from the service partition and should not be influenced by the virus infection.
Hope this helps
Andy ______________________________________
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Q190 Recovery Partition Not Working

Hi,
When I first got my Q190 I installed Windows 7. When installing it asked for drivers which I installed using the recovery partition already installed on the machine. I now want to re-install Windows 7, but the issue is that the recovery partition doesn't seem to be working and I cannot gain access to it.
Does anybody know of a way to re-enable/re-install the partition?
(You should know that installed at the moment is Linux Ubuntu, which installed fine without the need for extra drivers)
Thank you
- Luke

hi DEADLYshroom93,
Welcome to the Lenovo Forums.
If you have a preloaded Windows 7 OS and you didn't create a recovery disc using this method then you will need to check first if the recovery partition is still intact under Ubuntu's Disk Manager.
If the Recovery Partition is still intact, use UltimateBootCD or Hiren's Boot CD to force boot from the recovery partition
If the Recovery Partition is still intact but is corrupted / not bootable, you will need to:
1. Check the unit for the Windows 7 sticker (product key)
2. Download and burn a bootable Windows 7 ISO on this website (if you have a preloaded Windows 7 Home Premium 64Bit, you will need to download the same for the unit to be activated via SLIC/SLP - see this guide)
3. Use the product key that you obtained from Step 1 if necessary.
Hope this helps
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Creating recovery disc will work

Sir,yesterday I enter >compmgmt.msc in the run box&hit enter&left pane right on the disk mangements.Then click on the HP Recovery&in new window> select>tool& then hit >back up now appear new window>select create image this proces make total 6 dvd so my quision is this recover my original fectory setting or not
Please reply.
Tahanks

first, I am a Ms.
Well that is the thing, since you upgraded your OS to Windows 7 Ultimate, the HP support assistant., system recovery or recovery manager & also hp recovery HDD partition will really not exist.
the best option for you is to go ahead and buy a recovery disc, call the hp support hotline or through the hp website...
~reikableu~
...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~

Envy touchsmart 17 recovery discs not working?

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