Envy TouchSmart 17t-j000 Quad Memory Card Reader

My Envy TouchSmart 17t-j000 Quad memory card reader does not work.  Notebook is only about six months old and I tried out a memory stick for the first time yesterday and nothing happened.  The memory stick works fine in another computer.  When I plug the memory stick in there is no AutoPlay window and it is not listed in This PC window.  In Device Manager I do not see the card reader listed in USB controllers and Disk drives.  I do see listed in Device Manager in Memory technology devices a Realtek PCIE CardReader.  It is enabled and has the latest driver update.  I have tried shutting down, disconnected power cord, removed battery, reversed procedure, and restarting notebook with the memory stick installed, still nothing.  This Envy came with Windows 8 and I updated to 8.1.  Also, all four USB ports work.  System diagnostics test was performed and everything passed.  Should I try to uninstall and re-install the Realtek PCIE CardReader?  Thanks to anyone that can help?
This question was solved.
View Solution.

The other option would be to conact support for more options:
HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link HERE to get the support number for your region.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

  • HP ENVY TouchSmart 17T-j000 Quad Ed. Upgrades/Modifications

    Hello All,
    My next laptop will most likly be the ENVY TouchSmart 17T-j000 Quad Edition with Windows 8 Professional. However I have several questions before I purchase this machine. I hope the knowledge base here can help.
    1) Is it possible to reconfigure the laptop to use the mSATA SSD hard drive acceleration cache as the primary boot drive?
    2) The ENVY TouchSmart 17T-j000 Quad Edition can be optioned with a 24GB mSATA SSD. What is the maximum memory capacity this laptop will recognize? ie, 64Gb, 128Gb, 256GB....
    3) When customizing the ENVY TouchSmart 17T-j000 Quad Edition through HP's Customize and Buy, why am I limited to 8Gb of memory when selecting 24Gb mSATA Acceleration Cache?
    4) Is there a limit to the memory capacity of HHDs and SSDs the ENVY TouchSmart 17T-j000 Quad Edition is capable of recognizing?
    5) The ENVY TouchSmart 17T-j000 Quad Edition comes with two drive bays. What are the physical limits for hard drives in the bays? Specifically, will 15mm 2.5" HDDs fit?
    6) If I purchase the ENVY TouchSmart 17T-j000 Quad Edition with an empty 2nd HDD bay, will I need to purchase additional adaptors and/or cables in the future to attach a second HDD?
    I do apologize for so many questions however if I'm going to pay more than $1200 for a laptop I need to ask a few. Thank you for taking the time to read and respond.
    For those interested this possible future buy is replacing an 8 year old HP Pavilion ZV-6130us Windows XP Pro SP3 with 2Gb RAM, a 256Gb primary HDD and a 2nd 1Tb HDD in the optical drive bay. The only failures in 8 years was one cooling fan 2-3 years ago and the optical drive 4 years ago. This HP has been good to me.
    Again, Thanks.
    -Mike

    et1michaelm wrote:
    Hello All,
    My next laptop will most likly be the ENVY TouchSmart 17T-j000 Quad Edition with Windows 8 Professional. However I have several questions before I purchase this machine. I hope the knowledge base here can help.
    1) Is it possible to reconfigure the laptop to use the mSATA SSD hard drive acceleration cache as the primary boot drive? I will pose an internal inquiry about this
    2) The ENVY TouchSmart 17T-j000 Quad Edition can be optioned with a 24GB mSATA SSD. What is the maximum memory capacity this laptop will recognize? ie, 64Gb, 128Gb, 256GB.... 16GB
    3) When customizing the ENVY TouchSmart 17T-j000 Quad Edition through HP's Customize and Buy, why am I limited to 8Gb of memory when selecting 24Gb mSATA Acceleration Cache? I will pose an internal inquiry about this
    4) Is there a limit to the memory capacity of HHDs and SSDs the ENVY TouchSmart 17T-j000 Quad Edition is capable of recognizing? The specs are given in this Maintenence & Service Guide
    5) The ENVY TouchSmart 17T-j000 Quad Edition comes with two drive bays. What are the physical limits for hard drives in the bays? Specifically, will 15mm 2.5" HDDs fit? Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses. 12.5mm 2.5"HDDs will not fit.
    6) If I purchase the ENVY TouchSmart 17T-j000 Quad Edition with an empty 2nd HDD bay, will I need to purchase additional adaptors and/or cables in the future to attach a second HDD? Yes. Purchase of a hard drive hardware kit will be required
    I do apologize for so many questions however if I'm going to pay more than $1200 for a laptop I need to ask a few. Thank you for taking the time to read and respond.
    For those interested this possible future buy is replacing an 8 year old HP Pavilion ZV-6130us Windows XP Pro SP3 with 2Gb RAM, a 256Gb primary HDD and a 2nd 1Tb HDD in the optical drive bay. The only failures in 8 years was one cooling fan 2-3 years ago and the optical drive 4 years ago. This HP has been good to me.
    Again, Thanks.
    -Mike
     I ill let you know when the internal queries have been answered by HP.
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • ENVY TouchSmart 17t-j100 Quad Edition - Upgrades possible?

    ENVY TouchSmart 17t-j100 Quad Edition
    • Windows 8.1 64
    • 4th generation Intel® Core™ i7-4700MQ Processor
    • Included 2 Year Warranty
    • NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory
    • 17.3-inch diagonal Full HD LED-backlit Display (1920 x 1080)
    • 8GB DDR3 System Memory (2 Dimm)
    • 1TB 5400 rpm Hard Drive
    • NO mSSD Hard Drive Acceleration Cache
    • No Additional Office Software
    • Security Software Trial
    • 6-Cell Lithium-Ion Battery
    • SuperMulti 8X DVD+/-R/RW with Double Layer Support
    • Backlit Keyboard
    • Webcam and Microphone
    • 802.11 AC WLAN and Bluetooth® [1x1]
    Ok.
    A few questions I think the technical team can confirm and answer for me:
    1.   CPU soldered in or upradeable with aftermarket CPU purchase? This is Intel i7 4700
    2.  Is GPU upgradeable with aftermarket GPU?  This one is 470M
    3.  Possibility of installing an additional SSD (one to boot), and HDD for a performance/storage configuration (not mSSD).
    -Use of drive caddy or something a long these lines e.g. where mSata, or DVD drives can both be swapped for a drive caddy.
    Thanks.
    This question was solved.
    View Solution.

    The CPU is not soldered in place but you are going to find that there is not a lot of improvement possible. That is a 4th gen i7 processor and even if you could get one a tick or 2 faster the price would be astronomical not to mention you would void the warranty. Not worth it. 
    No GPU upgrade is possible. The video is on a chip soldered to the board. 
    Yes, the laptop has a second hard drive bay and you can get an SSD (regular full sized) to put in the first bay to use as a boot drive. This will speed it up tremendously such that you will not want to upgrade the CPU any more. 
    Here is the caddy you need:
    http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=341
    Here is the Service Manual:
    Your Manual
    See starting at Page 48. 
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • HP ENVY TouchSmart 15t-j000 Quad Edition Notebook PC - MEMORY TYPE

    Hello,
    I ordered this PC with 8GB DDR3 System Memory (1 Dimm).  I want to purchase 1 more 8GB stick to max out the memory but I'm not sure what type to get?  I would have added it when I built it but for some reason it wouldn't allow me to since I selected the 24GB mSSD option.  This was the error message:
    Selection caused conflict24GB Solid State Hard Drive Acceleration Cache requires purchase of 4GB, 6GB or 8GB System Memory. Update Memory or Hard Drive Acceleration Cache .
    Please help and thanks!

    I guess the 24GB mSDD cache is used to store both windows 8 and the data from memory during sleep or hiberbnation for fast boot and instant on purpose. 16GB is used to store windows 8 and 8GB is used to store memory data. If memory is 16GB, the mSSD cache should be at least 32GB. If you upgrade mSSD to 32GB, it should be OK.

  • HP ENVY TouchSmart 15t-j000 Quad Edition Notebook PC

    So I'm looking to but one of the new envys with the haswell processors.  Though after I buy the laptop I want to replace the HDD with a SSD, the new body of the laptop looks really thin and I was wondering if anyone new for sure if I will be able to swap the hardrives.  Thanks!
    This question was solved.
    View Solution.

    Navidad20 wrote:
    So I'm looking to but one of the new envys with the haswell processors.  Though after I buy the laptop I want to replace the HDD with a SSD, the new body of the laptop looks really thin and I was wondering if anyone new for sure if I will be able to swap the hardrives.  Thanks!
    Hi,
    There will be a common 2.5" hard drive or a hybrid which means that you should be able to replace it by a solid state drive as these are manufactured in the same sizes as common hard drives (7mm, 9.5mm, 12.5mm etc..). Perhaps some manufacturers make only 9.5 or 12.5mm drives but I don't think there will be a 7mm hdd anyway.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • HP Envy Touchsmart 15-J104sa Memory Card Reader not working

    I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
    Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
    Thank you all.
    This question was solved.
    View Solution.

    Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

  • HP ENVY 17t-j000 Quad Edition Notebook PC- CPU upgrade or SSD boot drive ?

    ENVY 17t-j000 Quad Edition Notebook PC
    Components:
    • Windows 8.1 64
    • 4th generation Intel® Core™ i7-4700MQ Processor
    • Included 2 Year Warranty
    • Intel® HD Graphics
    • 17.3-inch diagonal Full HD Anti-glare LED-backlit Display (1920 x 1080) Non touch
    • 8GB DDR3 System Memory (2 Dimm)
    • 1TB 5400 rpm Hybrid Hard Drive
    • 24GB flash Hard Drive Acceleration Cache
    • Microsoft® Office Home and Student 2013
    • Security Software Trial
    • 6-Cell Lithium-Ion Battery
    • SuperMulti 8X DVD+/-R/RW with Double Layer Support
    • Standard Keyboard
    • HP TrueVision HD Webcam w/ integrated digital mic
    • 802.11b/g/n WLAN [1x1]
    A few questions I think the technical team can answer for me:
    Is there a Service Manual I can download?
    Since I overlooked upgrading the i7-4700MQ Processor to i7-4900MQ Processor when I ordered.
    Will adding a small SSD to boot from in the second bay add any benefits to the current configuration to help get the CPU speed I overlooked or add the i7-4900MQ Processor later when the cost comes down?  
    Thanks,

    Hi,
    Most if not all HP consumer laptops will not support booting from the second hard drive connection with some exceptions.
    The posted documentation for your laptop can be found here.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • ENVY TouchSmart 15t-j100 Quad Edition mSSD cache & Ram options

    Good day all,
    I've ordered the ENVY TouchSmart 15t-j100 Quad Edition from HP directly and during the configuration, it was mentioned that I could not configure the notebook with both the 24Gb mSSD Hard Drive Acceleration Cache AND 16Gb of Ram. I wondered if it was a memory slot usage issue but I can configure with either 2x4Gb or 1x8Gb with no warning. Is it possible to add another 8Gb (as I ordered it with 1x8Gb) after getting this laptop or would having the mSSD Cache actually prohibit this?
    Thanks for any help offered.
    Richard
    *not sure if it's of any consequence to the issue but the Hard Drive ordered for this system was a Hybrid.
    This question was solved.
    View Solution.

    It is not a physical problem with blockage of the memory slot but having 16 gigs of RAM means the cache drive may not work right. The cache drive has to be able to store everything in memory and then certain other files and the HP designers have decided it would take a bigger cache drive to work right with more than 8 gigs of RAM. 

  • ENVY TouchSmart 15t-j100 Quad Edition CTO

    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.

    trekker27 wrote:
    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.
    Yes, this laptop supports Intel 7260AC wireless cards. I think that the whitelist is not there anymore. If you browse further this forum you can find threads with users confirming the chip is compatible and working well.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • How to enter bios on a HP Envy TouchSmart 15t-j000?

    I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?Thanks

    Marius_Paval wrote:
    I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?ThanksHi, Marius. Here is how: 1. Press the Shift key as you shut down your laptop normally.2. Wait at least 10 seconds with the laptop off.3. Press the Power button and then immediately press the ESC key on the upper left of your keyboard, about once per second. You will soon see a Recovery screen menu that instructs you to press the F10 button to go directly to your BIOS menu. Pressing the ESC key is easy to remember; that way, you don't have to memorize the other F button choices. Easy! Good luck!

  • USB memory card reader not working since latest security update

    Hi, I have an iApp CR-e500 multi-format memory card reader; worked great prior to the latest security update. Now every time I plug it in I get the following errors in the console:
    Oct 19 03:37:00 dachshund kernel[0]: USBF: 1496.818 AppleUSBEHCI[0x1b4d800]::Found a transaction past the completion deadline on bus 91, timing out!
    Oct 19 03:37:00 dachshund kernel[0]: USBF: 1496.826 AppleUSBEHCI[0x1b4d800]::DoIOTransfer - error 0xe000404f queueing request
    The reader works fine on my office Windows laptop and my USB pendrive still works on my Mac, so the USB ports appear to be functional; they just don't like this thing anymore.
    Was there a USB driver change? If so is there anything I can do to sort this? I suppose I could just buy a new card reader if someone can confirm one that works with the latest security update of 10.4.11, that would be great.
    Alternatively if Apple could please loosen up whatever they tightened in their USB drivers that would be nice as well...

    Disregard. Looks like it's the memory card I'm trying to mount; not working on the Windows machine either.
    Sorry!

  • HP8730w Ricoh Media Driver 2.10.00.04 no longer works in 5-1 memory card reader

    Ricoh Media driver 2.10.00.04 no longer works on 5-1 memory card reader.  Re-installed Ricoh Media Driver 2.10.00.04 from HP Support Center HP Elitebook 8730w Mobile Workstation software download page.  No change.  Card reader does not function.  Put memory card in HP Elitebook 8440w, and it's 5-1 card reader reads it okay.  So the memory card is fine.  I suppose I need an updated driver.  Need Help!!!    Thank you.

    What version of iPhoto do you have?  With Yosemite you must be running iPhoto 9.6.1 which is a available from the App Store.  If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll have to download and apply the  iPhoto Library Upgrader 1.1 to the library before opening it with iPhoto 9.6.1. It'll be located in the Applications/Utilities folder after downloading.
    Now for your system:
    Startup Items: ℹ️
        ChmodBPF: Path: /Library/StartupItems/ChmodBPF
        Startup items are obsolete in OS X Yosemite
    Either remove this or update it so it's compatible with Yosemite.
    Get rid of the antivirus software as rkaufmann87 mentioned.  It's not needed.
    User Launch Agents: ℹ️
        [failed]    com.goacemjobhmmbdlbbfjgifjcojdfnjfm.updater.plist [Click for support][Click for details]
    Don't know what this is for.  There was no info on Google about it so remove it.
    Currently you're not having any memory problems since your Page-outs are essentially non existent. You can check it as you work with Activity Monitor.
    Virtual Memory Information: ℹ️
        958 MB    Free RAM
        1.48 GB    Active RAM
        795 MB    Inactive RAM
        616 MB    Wired RAM
        4.25 GB    Page-ins
        24 MB    Page-outs
    As long as the memory pressure is in the green and constant and you're not seeing a lot of SWODs you shouldn't be concerned about the memory.  Of course increasing memory will nearly always improve general system and application performance. But you didn't mention slowness as part of your problem.

  • My iPad no longer detects my memory card reader to transfer photos from my camera?

    My iPad is no longer detecting my apple memory card reader to transfer photos from my camera to my iPad 2

    You could try closing the Photos app completely and then re-open it to see if that makes a difference : from the home screen (i.e. not with Photos 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Photos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    Are you adding the photos yourself to the card via a computer, or is it straight from a camera ?

  • HP Pavilion Elite e9280t Desktop - Memory Card Reader Stopped Working

    Hello,
             I have a HP Pavilion Elite e9280t CTO Desktop PC ...  The memory card reader recently stopped working.  I believe, maybe the firmware, and/or driver was deleted by one of my optimization softwares. I checked the "Device Manager" list and was unable to locate "any" memory card device.  All the USB plugs work fine. When I place an SD card in the memory card reader slot, the light comes on, but the computer does not recognize the card. The card does not show up in my "Computer"  window with the other drives.  I checked the card out on my other computer, and it worked fine.   I also have an HP laptop that I tested my SD cards on, and the cards worked fine on my laptop. 
            I would appreciate any help, or suggestions, that any one might give.
                                                                                                                                                                         Thank You 

    Read the troubleshooting information on the folowing HP document
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01884924&lc=en&product=4066665&tmp...
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • I just bought a MacBook Pro, and need to d/l my photos from my memory card reader.  iphoto keeps coming up as the app to use, but the column on the left says "No name, and shows 0 photos on the black screen.  How do I view the photos on the reader?

    I just bought a MacBook Pro, and need to d/l my photos from my memory card reader.  iphoto keeps coming up as the app to use, but the column on the left says "No name, and shows 0 photos on the black screen.  How do I view the photos on the reader?

    Did it...  When I clicked on "No name", a file folder came up and, I forgot to put MacBook Pro in the name bar... That was it!  Maybe someone else can use this post Hopefully...

Maybe you are looking for