Envy100_Problem connecting to Web Services Server

WIreless printing functions working well. But I cannot get the Envy 100 to connect with the Web Services server. Suggestions?

Have you enabled web services and gotten a printout that says its email address?
What brand/model router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

Problem connecting to Web Services server

Hello,
I've had my printer running perfectly since I installed it 3 days ago but today I am nolonger able to use eprint. I can still scan and print from my home PC and laptop but I am unable to send emails directly to the printer now. This was working fine and I used the feature fairly often without error but today no emails arrived. When I logged on to the eprint web site using my google account {Personal Information Removed} the status of the printer said disconnected. I've tried deleting the printer and re-attaching it (which had no effect) and I've now tried disabling web services on the printer then re-enabling it. When I try this I now receive the following error: Problem connecting to Web Services server.
The printer model is a HP Photosmart Premium C310a with the lastest software update. The printer is connected to my network via Wifi and is reachable and usable from all my PC's.
It seems to me that there is something wrong with the software configuration on the printer, the reason I think this is because the screen interface slows down to a crawl after some use and when this happens it is not possible to switch the printer off via the power button. The only solution is to pull the power cable! This is something new and didn't happen before, is there a way to reset to factory default, the option in the menu doesn't seem to reset everything?
Please advise ASAP.
Thanks in advance,
Stuart {Personal Information Removed}

Greetings,
The ePrint Service has been having some issues after the upgrade. The server team has found and fixed a bug in the latest release that affected connectivity. If you're having problems, please unregister your product (from the Web Services menu, select "Remove Web Services"), then register again (from the Web Services menu, select "Enable Web Services).
After reregistering, I have been very successful using both ePrint and the Print Apps using my HP LaserJet CM1415. It has been staying connected, and promptly printing jobs I send to it. It has also been reconnecting after I powercycle. I sincerely hope you have the same experience. We had an ePrintCenter outage a few minutes ago that may have affected connectivity, but I am able to use ePrint and the Print Apps again as of 5:15 Mountain Time.

"Problem connecting to Web Services server" (C310)

I have done everything recommended in this forum.
reset wireless
reboot printer
changes address
reset DNS
It used to work over a year ago then stopped and i have never been able to get it back.
everything else works great (local printing)
DON'T SAY ITS THE FIREWALL (I REFUSE TO LISTEN) like i said it USED to work and nothing has changed!
Also the test report says "No problems found. Congratulations on the successful setup of your wireless printer.*"

Nataliya,
Is the printer connected to a wireless network?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Is there an issue connecting to the web services server currently?

Keep getting an errror, "problem connecting to web services server" This used to work fine. I tried turning off web services and it allowed me to, but now I can't re-enable them.

Hi Pirmin87,
There was a known brief outage a few days ago that could have resulted in this.
- http://status.businesscatalyst.com/
However at the moment everything should be connecting fine. If still an on-going issue please reach BC direct chat support for further investigation.
- http://helpx.adobe.com/contact.html?product=business-catalyst
Kind regards,
-Sidney

Web service client behind a proxy server connecting to web service over SSL

Hi Friends,
A web service is exposed by an external system over SSL. We are behind a proxy server and are trying to get connected to web service over SSL. 
We are getting the following error on the test browser of workshop
External Service Failure: FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters.
the whole trace is 
JDIProxy attached
<Sep 24, 2005 9:27:25 AM EDT> <Warning> <WLW> <000000> <Id=creditCheckCtrl:salesExpertServiceControl; Method=creditcheckcontr
ol.SalesExpertServiceControl.doCreditVerification(); Failure=com.bea.control.ServiceControlException: SERVICE FAULT:
Code:javax.net.ssl.SSLHandshakeException
String:FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters
Detail:
END SERVICE FAULT>
<Sep 24, 2005 9:27:26 AM EDT> <Warning> <WLW> <000000> <Id=creditCheckCtrl; Method=creditcheckcontrol.CreditCheck.testCreditC
heck(); Failure=com.bea.control.ServiceControlException: SERVICE FAULT:
Code:javax.net.ssl.SSLHandshakeException
String:FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters
Detail:
END SERVICE FAULT [ServiceException]>
<Sep 24, 2005 9:27:26 AM EDT> <Warning> <WLW> <000000> <Id=top-level; Method=processes.CreditCheck_wf.$__clientRequest(); Fai
lure=com.bea.wli.bpm.runtime.UnhandledProcessException: Unhandled process exception [ServiceException]>
<Sep 24, 2005 9:27:26 AM EDT> <Error> <WLW> <000000> <Failure=com.bea.wli.bpm.runtime.UnhandledProcessException: Unhandled pr
ocess exception [ServiceException]>
I am not able to make out what could be possibly wrong. Please let me know if you guys have any ideas about how to resolve it.
Thanks
Sridhar

did you resolve this problem. I am looking at the same issue. If you did I would really appreciate your response.
Thanks.

7520 Server connection error. Cannot connect to Web Services.

I have been using scan to email with no problems on my HP 7520 since I purchased it a couple of months ago. Suddenly it no longer works. I get the message that the app is unable to connect to web services. I've tried other apps and they work. eprint works. Tried turning off router and printer - same result. Tried the change to manual DNS server. Still unable to connect. Please help resolve this problem. Thx.

Hi there, contact Cloud Service support on 855-785-2777 (US) for assistance. Hope the problem gets resolved to your satisfaction.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Error: Error #2170 Connection Type: Web Service

Hi all,
In BO I have changed the external address on DNS say abc.com
Now when I try to access the dashboard internally it gives the error trying to access xyz.com which was previous external ip.
The error I get is
To access external data, add a cross-domain policy file to the external data web server.
For more information, on the Adobe website, see the article "Cross-domain Policy File Specification".
If the problem persists, contact the file creator or your system administrator.
Error: Error #2170
Connection Type: Web Service
File URL: http://abc.com...
External Data URL: http://xyz.com...."

May be in connections, you have hardcoded the server as xyz.com. It is always advisable to use relative url so that the servername and port is resolved in runtime.
Also, check in CMC > Applications > Web Service > Properties what is the server name specified ? Is it still the old one ?

HP7520 Unable to Connect To Web Services

I just (today) purchased a HP Photosmart 7520. I set it up and configured it to my wireless network. I have an Mac Airport Router. I have 1 Mac and 2 PC's printing to it fine (off the wireless network). The problem is that when I go to setup my eprint it says Unable to Connect to Web Services. The wireless report shows no errors and says its connected to the internet. HP support had me go into the service mode (a series of button pressing) and do a semi full reset which did not help the problem. Any ideas on why I can not connect to web services? HP spent about an hour on the phone with me and could not resolve.
Thanks

Hi jreyn25,
Thank you for taking the time to respond.
Please run the wireless setup wizard on the front panel of the printer. If you are unsure how to do this, the steps can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. After connecting the printer you will be prompted to print a report. Please choose to do so. I have included a screen shot of what the report should like.
I highlighted where you should find the printer’s IP address on the report. Please try and connect to the printer’s IP address that is showing on the report. If you get a security pop-up when trying to get the embedded web server (EWS), choosing to continue will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer’s EWS, your computer could be at risk. You can find this information in the document titled Printer Does Not Maintain Wireless Connection.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Problem connectiing to web services server

I've been trying to download the latest software/firmware updates for my All-in-one HP Photosmart Prem C310a.
I cannot get Product updates nor enable Web Services because it always gives me the error message " problem connectiing to web services server".
I have attempted everything in the trouble shooting section on HPs website including connecting through WPS -unsucessfully.
This question was solved.
View Solution.

I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.

I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
The following link is to a post by happytohelp01.
It contains instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
If you do not get a server connection, then I would remove Web Services and enable again.
Warning: If you remove web services the printer will lose its custom ePrint address.
This address will be lost forever. It will also wipe out any scan to email settings.
To remove Web Services, touch the ePrint icon.
Go into settings and select Remove Web Services.
You will be brought back to the printers main menu.
Touch the ePrint icon again and enable the feature.
Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP 7510 says it cannot connect to web services.

My HP7510, having been able to cannoect to Web Services now says that it cannot, so it cannot update (I don't know if it needs to) and asks me to check that it is connected to the the network and the Internet. It is. I have resorted to a fixed IP address because a automatic one caused problems with different computers. There are other people with this problem in the HP community but the answers they have found do not work in this case and seem barmily random. What is the cause of this problem? How can a machine on a wioreless network on which every other device connect to the Internet have difficulty connecting to the Internet unelss it is broken?

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

My printer cannot connect to Web services

Hi,
When I tried to set up the Web Services, I got an error.
The error is "Server problem. The printer could not connect to Web Services. The server might be busy or temporary unavilable. Try it again later."
I am connected to the internet (WiFi) and the Internet connection is no problem. I have had this problem for 2days. I would appreciate any your advice.
Thank you.
This question was solved.
View Solution.

I did your instruction, but i still had the same problem. However, after i printed web access test report, changed the date on my printer, and auto-off is on, my printer was somehow able to connected the web services! Thank you very much for all your advices!

Envy 7645 Cannot connect to web services

I have a new Envy 7645 that cannot connect to the web services.
Things I have tried:
Verified Internet access. The printers "Web Access Test Results" report shows "No problems found"
Verified wireless connectivity by connecting to the printers Embeded Web Server
I statically set the DNS to 8.8.8.8 (primary) and 8.8.4.4 (secondary)
The IPv4 address was assigned via DHCP so I changed it to static (manually) assigned
Re-verified wireless connectivity by connecting to the printers Embeded Web Server with the static IP
Lots of printer reboots to make sure the changes took effect. (Have you tried turning it off and on again? Ha!)
Logged into the https://www.hpconnected.com website
The printer is registered under my devices tab
The printer status is "offline" (I assume this would change if the web services were working)
Any help would be appreciated.
This question was solved.
View Solution.

Hello treadwayl,
Welcome to the HP Support Forums!
Thanks for putting the time in to a very informative post about the ENVY 7645 not being able to connect to Web Services. When you attempt, what is the exact error or message?
I would like to you try the DNS of: Primary DNS Server = 209.244.0.3 & Secondary DNS Server = 209.244.0.4
Re-boot printer and router, then try again to connect.
Let me know the out come, cheers.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to web services error

I've used my HP Photosmart 7520 for years without issue scanning to email. Now I get "Unable to connect to Web Services" error message. I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error. Help!

Hi @ajbond77,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Envy100_Problem connecting to Web Services Server

Similar Messages

Maybe you are looking for