Envy15-j016tx factory restore FAIL

I tried to recover envy15-j016tx notebook with HP recovery DVDs.
But failed.
I tried bios deault setting, 2012yr bios setting, ...
Can anyone help me?
The ctoerror.flg file shows
P2PP BurnBoot Check Failed
Possible Causes:
1. Yellow-Bang occured at Device Manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file
Suggestion:
   1. Checking REGDEV_BB.LOG for drivers
   2. Checking BBApps.log for applications
   3. Checking MEMDUMP_BBV.log for memory dump file

Hi byus,
For a failed factory restore, I would first suggest trying to recover your notebook using the HP System Recovery. I have included the document 'Performing an HP System Recovery (Windows 8)'. Please follow through the steps for Recover your HP notebook computer.
If the above document fails to recover your notebook. I have included the document 'Troubleshooting HP System Recovery Problems (Windows 8)'. Please follow through the steps in order for the best results.
Please let me know if the above steps have been able to recover your notebook, thank you.
I worked on behalf of HP

Similar Messages

Factory Restore Fails on my p6754y at same percentage of completion

I have tried the internal repair and it failed several times, After that, I tried the internal Facrory recovery several times with faiures as well. I then used the Recovery Disks created by the system when I first started using it. Are the repeated failures of both the internal and external recovery programs a sign that the Hard drive is the problem? I can say that the factory recoveries attempted by the Recovery Disks failed at the same percentage. I am not sure about the earlier attempts because I was not then tracking that information.
Also, if I replace the HD with a new one, can I use the system generated factroy restore program. Will this restore the 2 hidden directores, blocks or whatever the correct term is for the factory restore and system recovery areas as they existed when the DVD's were made by the system?
John G.
This question was solved.
View Solution.

Hi, John:
See if there is a hard drive diagnostics test in the BIOS. If there is, run that and see what it reports.
If you have to or decide to replace the hard drive, then you could try the recovery disks you made on that.
If they don't work, then you will need to purchase a set from HP by clicking on the link below and click on the link labeled Order Recovery Media.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5049...
Another thing you can try is to make your own plain W7 installation disk and use the W7 product key on your PC's case to activate the installation.
Here are the instructions and link to the W7 ISO downloads.
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Factory restore fails.

Hi all.
Had a cataclysmic crash and am trying to restore from recovery DVD.
Gets as far st formatting the HD, but stops at the beginning of the copy file step (progress 0)
Error message: Copy file fails.
From e:\PRELOAD\BASE.WIM
To C:\RM\Image\BASE.WIM.
These are brand new DVD's I have just paid HP $60.00 for!
Anyone have any ideas?
Thanks,
John

OK.
Press the power button and then immediately tap the Esc key to invoke the startup menu. In the startup menu choose F2 to access the UEFI PC Diagnostics. Choose component tests and then choose the hard disk long test.
I should have caught the "cataclysmic crash" you mentioned in your first post.
Please post your results.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Can't factory restore my Apple TV

After a failed sync, I have been trying to get my AppleTV working again. On startup, I get the startup sequence where I can ultimately choose Reset, Diagnostics or Factory Restore. Reset ends up back at the same screen. Diagnostics says everything is OK and Factory Restore fails and tells me to try again or come here! I am stuck with a brick; any ideas how to break through this problem?
My Apple TV was bought recently with v1.1 since upgraded to v2.
Any help gratefully received,Thanks.

Thanks for the ideas, but...
No, nothing but a plain vanilla AppleTV that has just been upgraded to v2 via its own update service
I have just tried the 'menu + -' restart. All that does is take me to the screen that tells me I can restart, run diagnostics or factory restore. The problem is if I 'restart' I just end up at the same screen. 'Diagnostics' says everything is fine and when I try and 'factory restore' it fails. So you can see I am stuck and unable to get to the working AppleTV system.
Here's hoping!

Factory restore error message - "Product Restore %s failed to restore your system"

While doing a factory restore I am getting the error message - "Product Restore %s failed to restore your system".
Not sure what it means ... I am on a Lenovo 3000 N100. I've been having not so much battery won't charge as battery won't stay charged problems.
When starting up with the battery in ... the battery seems to bedrawing so much from the adapter the N100 shuts down.
While shutdown the battery seems to draw from the cmos battery.
When I power up again the cmos battery is drained ... the bios clock has to be reset.
A few times like this and I took the battery out and just ran on the adapter.
Taking the battery out didn't stop the n100 from timing out(read turning off). What did stop it
is going into the memory panel when its off and power is diconnected and shorting the Cmos battery.
Then when powered up it goes straight into loading the recovery package and actually
gets to the point where it is ready to format the disk before it gives me the message - "Product Restore % failed to restore your system".
Last night I actually got it to factory restore ... but then like a complete idiot I put the battery
back in thinking the restoration would have resolved the charging problem ... it didn't.
I know ... I know ... I'm a couple of months too late for a new battery ... but if anybodies got any ideas
how to get around this ""Product Restore %s failed to restore your system"" so I can get back
to windows I'd appreciate it.

I've had a similar problem when attempting a restore to factory settings on my Lenovo 3000 N200, running Windows XP. I resolved it by leaving the battery plugged in, but by disconnecting the AC power adapter. Then when the restore was up and running I then plugged in the adapter so the laptop wouldn't run out of power before completing the restore.

Dv6 HDD failed short test, was able to factory restored to create USB MR but not working

HP Pavilion dv6-6c35dx (Refurbished)
Windows 7 Home Premium (64 bit)
Error: The system recovery discs do not support this computer.
You are not able to restore this system with these discs.
I have not upgraded any hard ware on the laptop,
One day my laptop did not started and only showed a black screen, after doing all tests from the HP Advance System Diagnostics. it showed that the HDD fail the Short DST (wich indicated that the HDD wasnt good anymore or it was about to die, wich I hoped it was this last explanation as I never created a revovery disc for this laptop.
"Hard Disk Test
Testing Drive: 1
HD SMART Check: Passed
HD Short DST: Failed
Failure ID: 60F0XF-0006MM-PXGK01-60V703
Product ID: A6Y53UAR#ABA
Hard Disk 1"
I did a factory restored to see if it can revived it and it worked so I was able to create a USB Recovery Media successfully.
Ordered a replacement HDD (actually the Seagate Hybrid 750 GB 7500 rpm SSD/HDD Momentus XT)
Once got the new HDD I installed it, booted the laptop from the USB Stick containing the Recovery Media, but got the error: "The system recovery discs do not support this computer.
You are not able to restore this system with these discs."
when visiting the HP support site, It tells me the following
"This error can occur due to the following conditions:
Using the wrong recovery discs, such as those that were created or ordered for another computer." (not my case)
"The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured." (might be but will explain what I think about this one)
"The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with an original type." (same as 2nd explanation)
The first explanation is not my case because I did created the recovery media from the same laptop "Computer"
The 2nd and 3rd Might explained why I cannot use the USB Recovery Media, but I shouldnt had the same issue when doing the Factory Restore from the factory or refurbisher installed HDD? since it basically install all drives and software nedded for the laptop to work? ( I consider myself as an average computer user, not ignorant but and expert )

Hi:
Sometimes the recovery media doesn't work for one reason or another and there is no one size fits all answer.
As i see it you have two options:
1. Order a set of recovery disks from HP.
2. Make your own plain W7 installation media if you can read all 25 characters of the W7 product key on the bottom of your notebook.
Option 2 will normally give you a much peppier PC, free of bloatware, but you will not have any of the programs that came with your PC that you may want.
Or you can use option 2 to get your PC up and running until your set of HP disks arrive.
Here are the instructions to do that if you want.
Download the W7 Home Premium SP1 64 bit iso file from the link below and follow the instructions to use the Microsoft ISO to USB tool.
Make sure you get the whole file to download. Make a note of the advertised size and compare that with the actual file that downloaded. Sometimes it states the download was complete but the whole file isn't there.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a 4 GB flash drive to use the USB method of compilation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers and available software you need.
Link to the W7 ISO file downloads is below.
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Apple TV restoring to factory condition failed problem

I was watching my Apple TV (1st Generation) and sudenly it freezes, so I unplugged it. When I plugged again it appears the logo and the language selection, but then the logo is appearing and appearing. I'm trying to restore to factory settings but it keeps saying restoring to factory condition failed. Any advise?

here I found !!!
Restore AppleTV OS after erasing disk, download and restore via USB pen the AppleTV Restore Image:
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
It works, I have now back my Apple TV G1 !

HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

How to restore an Apple TV first generation if it does not factory restore in recovery mode?

The other day, while watching a movie, my Apple TV 1st gen just froze and became unresponsive to any remote control inputs. My intital attempts to just remove power and startup again failed and resulted in repeated crashes and renewed startups. On the discussions here ( Re: Apple TV 1st gen Factory Restore Problems ) I found out how to force restart by holding down the 'menu' key and the ' - ' key simultaneously. This brought me to the Recovery Menu.
Restart from there didn't work, only resulted in coming back to the recovery menu.
Diagnostics showed my Apple TV to be working normally.
Factory Restore immediately brought up a failure message that factory restore was not possible!
I tried this several times but always the same result. My trusted Apple TV first generation had mysteriously turned itself into a brick.
After searching the web and trying all kinds of things, I figured out how to save it. Here's how:
for reference, have a look at this webpage, but keep reading below: http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-after-erasin g-disk/
you need a good size USB stick, mine was 4GB
the first method described didn't work for me, is time consuming, and you need an ethernet internet connection
however the second method described (no network needed) worked, but not with the file posted on the website (had wrong size)
download the disk image with the Apple OS from here: http://wiki.openelec.tv/index.php?title=Restoring_the_Apple_OS
I downloaded the Apple OS v3.0.2 file, this proved to be working
If you're on a Mac, download and install the ApplePi-Baker application from here: http://www.tweaking4all.com/hardware/raspberry-pi/macosx-apple-pi-baker/
If you're not on a Mac, follow the instructions in the thread posted in 1.
Using the ApplePi-Baker, or the other methods, restore the disk image to the USB stick; be patient, this may take a while
Unpower your Apple TV, plug in the USB stick, power up your Apple TV
Your Apple TV will now boot up from the USB stick and will install the latest OS on its harddrive
When completed, remove power, remove USB stick, power up and hold down the 'menu' and ' - ' keys simulatenously, this will bring your Apple TV into Recovery mode
Select Factory Restore
Your Apple TV will now factory restore to OS v 3.0.2
Note: This worked for me right away, but if not you may want to try the earlier OS version, see notes on the OpenElec Wiki page.
Good luck, and keep enjoying your Apple TV first gen!

Based on your suggestions, I've posted an additional article on how to do this ...
http://www.tweaking4all.com/home-theatre/appletv/restore-appletv-os-offline-1stg en/
Also note that I fixed the issue with the corrupted IMG files .... the files on Tweaking4All.com now work as they are supposed to.
Thanks again James!

Yoga 13 System Image Restore Fails Due To Excluded Disk

Hello:
I am trying to execute a restore from a system image disc created shortly after I installed my principal programs without destroying the OKR partition or files. However, I do not want to go all the way back to factory condition at this time. The issue is that when I attempt to follow the reimage instructions in win 8.1, I am presented with a dialog box that has two check boxes. The first asks "Format and repartition disk" and the second asks "only restore system drives".
Based on everything I've read about preserving the C:/ and D:/ drive partitions, I would have expected to check the second box and not the first. But the system will not let me make this choice. Instead, the first box is automatically checked, and greyed out, with a second dialogue asking me if there are any disks I want to exclude from repartitioning. When following this second dialogue I am asked if I want to exclude Disk 0 (Samsung MZMTD128HAfV -00l1) which has 119Gb of capacity. If I try to exclude this disk, the operation fails with following error: "Restore failed because a disk that was critical at backup is excluded" My question is, if I do not exclude this disk, will the restore operation still leave the D:/ partition intact so I can use OKR in the future.
I have read quite a bit of imformation here and elsewhere about restoring system images and OKR, but have not seen any discussion about this disalogue, or the fact that I am being forced to reformat and repartition the disk without excluding the d:/ drive. Other posters have stated that retsoringa system image will only restore C;? drive, but this dialogue seems to conflict with those statements. Anyone else have any experience with this operation?
Thank you,

Hello:
I am trying to execute a restore from a system image disc created shortly after I installed my principal programs without destroying the OKR partition or files. However, I do not want to go all the way back to factory condition at this time. The issue is that when I attempt to follow the reimage instructions in win 8.1, I am presented with a dialog box that has two check boxes. The first asks "Format and repartition disk" and the second asks "only restore system drives".
Based on everything I've read about preserving the C:/ and D:/ drive partitions, I would have expected to check the second box and not the first. But the system will not let me make this choice. Instead, the first box is automatically checked, and greyed out, with a second dialogue asking me if there are any disks I want to exclude from repartitioning. When following this second dialogue I am asked if I want to exclude Disk 0 (Samsung MZMTD128HAfV -00l1) which has 119Gb of capacity. If I try to exclude this disk, the operation fails with following error: "Restore failed because a disk that was critical at backup is excluded" My question is, if I do not exclude this disk, will the restore operation still leave the D:/ partition intact so I can use OKR in the future.
I have read quite a bit of imformation here and elsewhere about restoring system images and OKR, but have not seen any discussion about this disalogue, or the fact that I am being forced to reformat and repartition the disk without excluding the d:/ drive. Other posters have stated that retsoringa system image will only restore C;? drive, but this dialogue seems to conflict with those statements. Anyone else have any experience with this operation?
Thank you,

5s update/restore fail using itunes

i backed up my 5s with itunes so i could update my phone from 7.1 to 8.3; The update/restore failed; I have tried repeatedly; my phone is not functional, and I can't even restore to factory settings; In troubleshooting I have done the following: used most recent itunes, disabled antivirus software -still failing. My computer is running windows xp -is that why it is failing? I don't know what to do. I need to get my phone back to functioning.

The answer to your question comes directly from the TS3694 article you attached above:
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

Can't initiate factory restore

The sound card on my recently-inherited Toshiba satellite L655D-S5050 has been malfunctioning so I want to try to repair it via factory restore, except I can't find/access the factory image. Seriously, I've tried everything. The boot menu, the setup utilities, the recovery menu, the BIOS, and nothing works. I reinstalled Windows 7 via DVD and now the NETWORK ADAPTER isn't working in the same manner as the sound card, i.e. it's vanished from the device manager--which doesn't make sense as I was using the internet literally a minute before I started reinstalling windows. Any assistance is greatly appreciated.
PS A tangential question is, will the factory restore actually repair the sound card? It's spontaneously repaired itself a couple of times so I think there may be hope for it.

Satellite L655D-S5050
An easy way is to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. All the drivers and utilities are properly preinstalled. Windows is preactivated.
If you failed to burn recovery discs, you can obtain them from Toshiba. Scroll down to Get Recovery Media here .
For instructions, see the section Restoring from recovery DVDs/media, which begins on p. 71 of the User's Guide.
Satellite L640/L650 Series User’s Guide
-Jerry

U410 - cannot log in after Windows Update following Factory Restore when timezone is not UTC-8.

Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. On the Windows initial configuration screen select a timezone ahead of UTC-8, such as UTC (London)
3. Log in to Windows, open Windows Update control panel and click "Install Updates"
4. Reboot computer to complete updates.
5. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
Wordaround:
Before beginning the factory restore process, set the system clock back by 24 hours. After the factory restore completes, set the system clock back to the correct time.
Alternatively, wait 24 hours between a factory reset and attempting to install Windows updates.
Analysis:
This problem is caused because of the way that Windows stores the time. It assumes that the system clock is set to local time rather than UTC. When you use the OneKey recovery system it does not know what timezone the system clock is set to, and so it assumes that it is set to UTC-8. If it is in fact set to UTC, OneKey Recovery creates files with a timestamp 8 hours in the future. This causes Windows Update to fail.
Solved!
Go to Solution.

chinnybob wrote:
Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. Log in to Windows, open Windows Update control panel and click "Install Updates"
3. Reboot computer to complete updates.
4. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
İ assume you're refering to yesterdays updates.
Yes some systems have problems at times dealing with the updates.
You can boot into Safe mode,use system restore to an earlier point(before you installed the updates)
then install 2 updates at a time,
and rebooting.
That way you should be able to see,which one is causing the problem.

Rebuilding iphoto albums after imac factory restore

Hi. Neighbour had just had her imac factory restored (by Apple after apps started to freeze after a number of hours).
I've been tasked with restoring data (for my sins).
I've "gone into" Time Machine and found the backup we did before Apple took over.
I've restored the obvious - desktop media, and am in the middle of doing "pictures" and "documents"
Will iphoto pick up from where it left or do I have to rebuild albums? Thanks.

Final question. I assume iphoto just builds "links" to photos? It doesn't make a copy?
If you choose to use a "referenced" library only links are created. But it's strongly not recommended unless you're running the latest version of Aperture which can easily fix broken links in referenced libraries.
Open the TM preference pane, turn it off and then on again. If that fails go to the Options section and add your HDs to the Exclude window. Then remove them and reboot.
If that fails check here for other possible solutions: Time Machine - Frequently Asked Questions

Window won't boot after factory restore

Hi:
My notebook is Pavilion dv4 -1435dx, running Vista 64, before i did system restore, windows was running very slow after log on, won't be able to work on it at all.... so i decided to do a factory restore. I tried 4,5 times of factory restore,(but failed, stuck at startup repair). And last, finally have it completely restore. right after that, I did windows upate the first thing. After downloaded and installed of windows update, Windows need to restart.... and then it stuck at startup repair again.....now it won't logon to window......
Please help!! Thank you.

Hi
1) Once unit is powered on keep tapping F2 run the test and check if all test passes. If any test fails you need to replace the part.
2) If test passes you might need a set off recovery disc.
Order Recovery Discs for Windows 7, Vista, or XP
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Envy15-j016tx factory restore FAIL

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