EOS Rebel XSi goes dead

I have a Canon EOS Rebel XSi. Less than a year ago, I replaced the batteries with new ones (I keep 2 - one as a spare). I am experiencing problems where the camera goes dead after 8 or 10 photos, even though the battery shows a full charge. I swapped to my backup battery, and it took a minute or two to get the camera to turn back on, and when it did, I again only got about 8 or 10 photos and it went completely dead. Everything seems to work fine up until the point that it dies. FYI, the camera is about 4 1/2 years old and has taken probably 10,000 or more photos. Could this be a battery problem, or is it likely something more serious?

Hi captjim!
Thanks for posting!
If using alternate batteries still does not power the camera long enough for more than 8-10 photos, the camera will need to be repaired.
To start the repair process, you'll need to complete a Repair Request on our website.
Since the camera is more than a year old, you may participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.
If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
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Similar Messages

Canon EOS Rebel XSi Software update won't install in Snow Leopard

I tried to install an update to Canon's EOS Rebel XSi camera software using downloaded images from the Canon website. Image loads, but when I start the installer I receive the error message "Don't have enough privileges to install. Log in as administrator and try again." I am logged in as the administrator and have no issues loading other programs or program updates. I tried installing the same software from DVD with the same results. Any suggestions? Thanks.

Sorry for the confusion. I'm new to the discussion thing and didn't update the entire profile from my last visit. I'm using a Mac Pro and am more concerned about not being able to install/update software because the program doesn't think I have admin privileges. I found the privilege thread in this section so that's where I posted the question.
I know the Canon software works in Snow Leopard because it's running on my laptop.
I'll try the Picasa software option you suggest.

Lightroom 5.2 will not import a Canon CR2 picture from my Canon EOS Rebel XSi

Lightroom 5.2 will not import a Canon CR2 picture from my Canon EOS Rebel XSi

I have this camera model and it has been supported by Adobe products for many years, already, including LR 5.2.
If your XSi CR2 files won’t import into LR, then something may have corrupted the files, or the process you’re using isn’t quite right.
As others have said, please give more details of the process you’re using, any error messages you receive, and if necessary, you can supply a CR2 file for others to examine, by uploading to http://www.dropbox.com and posting a public download link to a reply, here.

I am getting error 99 on my camera - Canon EOS Rebel XSi

This camera is used for the past 4 years. Never faced any isses. Suddently started getting the error 99, "Shooting not possible. Turn the power switch to <OFF> and <ON> again or re-install the battery".
the following are tried:
Removed the battery, fully charged it again
Changed the SD Card
Changed the Lens
Removed the battery, lens and SD card and kept the camera idle for 20 minutes just clicked with out SD card.
No changes.
these I did not try
Change the battery pack to see if it helps, no back up battery with me
Did not update the firmware since I bought the camera in 2009. I do no know if it is available for my model.
Any help/suggestions are welcome!!
regards
Anil Krishnan

I agree... the first thing you should try is a fresh battery. A four year old battery might be on it's last legs (probably depends upon how many times it's been recharged.... and how deeply it was discharged in between charges).
If possible, it would be good to also try a different charger. Sometimes they go bad.
Does your camera have a separate replaceable date/time battery? If so, it might be a good idea to replace that, too. Those types of batteries usually have roughly a five year lifespan.
Wouldn't hurt to update the firmware. If' it's never been done, very likely there is a newer version. Even if it's not an update, it might be a good idea to reinstall it.
HOWEVER, before you attempt to install a firmware update, you must have a reliable, fully charged battery. You don't want to have a camera shut down halfway through a firmware installation. That's almost guaranteed to "brick" the camera. So sort out the battery first, to be certain you don't have problems there.
The reason for replacing the firmware is it might have become corrupted. It's essentially an operating system for the camera, which is essentially a computer... and "stuff" happens, as we all know, to computer operating systems! Sometimes a reinstall or update will correct problems in the software.
Canon's and ebiggs instructions above about "rebooting" the camera are a good idea too. In fact that's the first thing I'd try, since you don't need anything to do it. The reason you "reboot" is to clear any lost data strings from the memory, that might be interfering with the camera's operation. Again, it's a lot like a computer.
A little more about rebooting the camera... If your camera has a date/time battery, in addition to the main, rechargeable... remove both of them. Rather than letting the camera sit, another method is to turn the camera on without any batteries, and press the shutter release button once. It won't fire, of course. But this should drain any remaining charge from the circuit immediately and is faster than waiting for the residual charge to drain off slowly.
Once you have done this (or let the camera sit for 20 minutes or several hours without the battery), go into the menu and see if the date/time needs to be reset. If so, you got a proper reboot.... If not, try again.
In addition to trying a different memory card, always formatted in the camera, also inspect the slot the card fits into carefully. Look at it with a flash light, to see if anything looks damaged, shorted out or if there is any obstruction. Probably not something you can fix yourself, if there is a problem.
I agree about cleaning the lens to camera contacts. I use a few drops of isopropyl alcohol on a clean, lint free cloth. That's to remove any oils (finger oils, or lubricating oils from inside the lens or camera). Just keep off the mirror in the camera and the lens optics.
You also might use the same to clean the battery contacts both on the battery and on the charger (unplug it) and inside the camera. Wipe down the date/time battery, too.
None of the above is certain to fix the problem, but all are fairly easy and free or relatively inexpensive to try.
If none of the above works, then send the camera in to Canon and have it checked.
Alan Myers
San Jose, Calif., USA
"Walk softly and carry a big lens."
GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
FLICKR & PRINTROOM

Windows 8 and Rebel Xsi

The new computer I bought comes with Windows 8 and I can't upload the photos from my Rebel XSi now. I installed the software that came with my Rebel (ver 17.1) but it must be outdated. Or is there a different reason?
If it's the outdated software, can someone please direct me to the new downlad link? Here's the link to the only information I found - which isnt much or helpful:
http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_re...
Thank you - and happy thanksgiving.

Semihandmade,
We were laboring under the impression that you had the EOS Rebel XSi and not the EOS Rebel XT.
Since the EOS Digital Rebel XT came out some time before the release of Windows 8, no drivers for the "PC Connect" communication mode are available. Older drivers from the CD will not install.
There is a workaround for this as this camera supports the Picture Transfer Protocol (PTP) driver that is built into all versions of Windows since XP. To enable this, first make sure that your camera is disconnected from the computer.
Press the MENU button and then use the right arrow key to select the second "Tools" tab in the menu. Use the down arrow key to select the item labeled "Communication" and then press the SET button. Use the up arrow key to select "Print/PTP" and then press SET again. Press the MENU button to exit the menu system.
At this point, you should be able to reconnect the camera to the computer, and the system should recognize it as a digital camera. You should then be able to use the operating system's built in utilities such as Windows Live Gallery to download your images.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Rebel Xsi display stopped working will not take photo

I have had this camera for a few years. I took it with me and left it covered in the car (hot day) and now the display will not light up and the camera will focus on an object but will not take photo.
Would heat cause the display to stop working? What can be done to possibly correct this issue?

Hello Luckclover,
Since your EOS Rebel XSi needs service, we are glad to assist you at one of our Canon Factory Service Centers. Through our web site linked to below, you would be able to request and set up service through Canon.
EOS Rebel XSi.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

EOS Rebel T2i: the in built flash is not working. What is going on?

I have my EOS Rebel T2i since 2011. But now, the flash compartment is not functioning right. Any time I need use the flash, the flash's "door" does not open and give me a error message.
What is going on with the camera??
Thank you,
Ingrid

The three noises you hear are the camera pulling back the latch to allow the flash to pop-up. The catch is spring-loaded and motorized. The flash is also spring-loaded so that once the catch is retracted (looks like a small hook) the flash should just spring-up into firing position.
When the flash is pushed down to close, there's a tiny button which it presses (a micro-switch) which tells the camera that the flash is down. When the camera attempts to release the catch, it expects the micro-switch (button) to pop-up thus indicating that the flash popped up. If it does not, it tries again. After three tries, it will give up and display Err 05.
The fact that you hear the noise tells us that the motor is working.
As you inspect the camera body and specifically the area of the flash, does everything look ok? Any signs of damage?
There could be dirt jamming the mechasm. If anyone has spilled anything on it (e.g. a sugary drink) then it could sticky.
You can *try* this: Press the button to raise the flash while applying a _very_ gentle prying pressure (do NOT use strong force -- don't want to break anything. Just give it a tiny assist so that if it is merely sticky it might just need a little help.
If it is not physically damaged, then it likely needs to be cleaned.
I have seen articles on the internet that suggest you oil it... I would NEVER apply "oil" to my camera. I would probably use a can of compressed air and blow out the hinge area and without fully closing the flash, work it up and down a few times so that if a bit of dirt or dust is jamming the hinge then you would hopefully work it free. Incidentally... don't use compressed air cans on any camera optics. There's a propellant in the can and it can leave a residue on surfaces if you aren't careful. Normally if a can is not shaken and is held "level" the propellant will not spray out. But it will spray out if shaken or if not level and that propellant will leave a hazy residue on the surface.
If this doesn't work, I would not "oil" the camera (that oil can manage to get into a lot of places where you don't want it and a small expense could turn into a larger one) -- I would send the camera in for professional service.
Tim Campbell
5D II, 5D III, 60Da

New Canon Rebel XSI, and Aperture won't read the .CS2 files properly??

Hello all,
I have read through the posts but didn't fine one that answered my question. I just bought a Canon XSI and tried to upload my RAW files to Aperture, and first it showed the "unsupported image format" red screen. After messing around I could get it to see the images, but they were the size of thumbnails. It will read the JPG files fine. The Aperture site says that the CR2 files should work. I also tried deleting the rawfile in the system folder and re-ran the installer for 2.1 update, didn't change a thing. My Aperture version is 2.1.1. Any ideas?
Thanks,
John

Lucked out and figured out the real problem thanks to Mark Olson's blog:
http://markolson.ca/2008/07/17/canon-eos-450d-rebel-xsi-cr2-raw-on-mac/
It turns out that the problem was related to RAW+JPG. Mac does not import the RAW files properly and I should have suspected this being the problem when I noticed the RAW file size was way too small (exact same size as the JPG file).
Luckily I had not deleted the files from my memory card so I was able to go back and import the RAW images again. Now at this point I'm going to ask Steve to cover his eyes because I had to use Vista to download the files!
All seems ok now.

Replace built-in battery for Rebel XSI

Hi, My Canon Rebel XSI just stopped working. Would not turn on at all. I tried re-charging the battery and it still didn't work. A friend said that sometimes the clock battery needs to be taken out and put in again. I tried to find it. My manual says that the battery is built in. What can I do?

Even a bad internal "time/date" battery should not prevent the camera from working off the main/removable/rechargeable battery. (Date and time just need to be reset each and every time the camera is turned on... Tho it probably can be used without setting them, in which case the info in images would be wrong.)
The cameras that have a non-replaceable "date/time" battery seem to use one that gets recharged by the main battery each time it's used.
As you have already been advised, most likely you just need a new main battery, though a failing charger is another possibility.
However, has the camera been sitting a long time unused? I have seen batteries go so dead, that you need to run them through a half dozen or more charge/discharge cycles before they come back up to full power. First time charged, the camera might not come on at all or might turn off in seconds. 2nd or later charges each power up the camera a little longer, until finally it works more normally. I don't use the LP-E5 batteries, so am not sure if they do this the way some other batteries do.
Camera's die for other reasons, too. It would be great if you could borrow a known-good LP-E5 battery from a friend to try, before going out and buying new.
Alan Myers
San Jose, Calif., USA
"Walk softly and carry a big lens."
GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
FLICKR & PRINTROOM

Canon Rebel XSi and OSX - How to copy files from camera?

How do I copy the files from my Canon Rebel XSi to my Mac? I can "import them into iPhoto but is there a simple copy/paste option such as the camera appearing within the Finder?
On Vista it comes up as a Camera device within Windows Explorer.
Cheers
Rex

You might not be able to mount the Canon on the desktop unless it has a setting in the camera menu to switch it to USB Mass Storage mode. Many camera brands can do this, but many Canon models cannot.
It's still pretty easy to get images off it, though. In addition to iPhoto, you can use Apple Image Capture to select and download images to any folder, or any other software that supports the XSi like Canon EOS Utility (included) or Adobe Bridge/Photoshop/Camera Raw. If the XSi doesn't turn up in those apps, make sure you've got the latest versions.
I don't have the XSi, I have an older model, but according to reviews, the XSi still doesn't have USB Mass Storage support. Without that support I don't think it's going to show up on a Mac desktop.
You may be seeing it show up for drag-and-drop on a Windows Vista desktop, but the link above says that drag-and-drop in Windows only supports JPEG files, not RAW files. Are you getting just JPEG files on the Windows desktop? If so, and if you intend to use the superior RAW format, then basically you don't have drag-and-drop on Mac or Windows, if the review is correct.

Updated to latest ACR 6.6 but still can't open CR2 files from Canon Rebel XSi

I updated to latest version of Adobe Camera Raw 6.6 but still can't seem to open my CR2 files in Photoshop. Can't open them in Lightroom either, no preview in Bridge or OS.
I'm running OS 10.7.2 and Photshop 12.1 x 64 which is CS5.1 I suppose.
I've downloaded Canon's EOS utility hoping that would somehow do something as well but nothing.
The images were shot on Canon Rebel XSi which is certainly supported by the newest version of ACR. So I have no clue as to what's happening... I previously downloaded these images onto my old laptop about a year ago and everything was fine, however now I'm not even getting a preview in OS. Do I have to revert to an older version of ACR (perhaps the same one I used originally?) to open these files again? These files have been stored on a hard drive, so I'm not downloading them directly from the camera-again, this probably has nothing to do with it but not sure what to do. A lot of the posts I've seen recommend downloading the latest version of ACR to fix the issue, but again I've done that and as a matter of fact the camera (Rebel XSi) has been supported for some time now...
In OS, when the image is selected no preview:
Lightroom error:
Bridge, no preview:
Photoshop error:
Ideas, suggestions?
66 views on this discussion so far and no replies...
Please help.
Thanks in advance,
Arthur

Something appears to be wrong with your files.
Are most of your images approx. 3.7 MB?
This is very small for a 12 MP image.
If you go back to the original file on your laptop, what is the file size?
Also the fact that the Mac OS is not showing the preview is unusual.
Perhaps these files got corrupted when they were moved to your new computer.
Can you open these files OK on your old laptop?
Is the OS showing the previews on your old laptop?
Also compare the file sizes between old and new computer.
Have you tried repairing your permissions?
Try Disk Utility in your Macs Applications - Utilities - Disk Utility to see if this helps.
Good Luck!

CR2 files from Canon Rebel XSi won't open in CS2

Ok, so I have a powerbook G4 with Tiger Mac OS X and CS2 student version. I am basically computer illiterate so feel free to state the obvious here.
I bought a new Canon Rebel XSi and have been shooting raw CR2 files. I have done this in the past with a Canon EOS 1D Mark II and never had a problem... now the error window pops up saying my file is unrecognizable. I did the only things I know how to do which was to check for updates and verify permissions in disc utility - this did not help.
Still thinking it was my computer or the software I backed everything up and wiped the hard drive clean by erasing and reinstalling the original discs and then reloading CS2 and again doing all of the updates - this did not help.
I have spent 3 days reading in these forums and trying to clear caches and download DNG's (by the directions into the right library) and still it does not work. I even downloaded trial versions of CS3 and CS4.
Now I'm sure my computer is a downloaded mess and I still have no access to my raw files!
Please Please Please help me!

You're welcome, Nikki.
 
 >what do you do with the paper with a hard drive icon on it when you download something?
 
 I assume you mean the
disc image file with a ".dmg" extension.
 
 Personally I keep any such disc image file if its contents prove successful and discard it when a new version comes along that also proves to work OK. Otherwise, I delete them right away. It's your choice. I prefer to have the dmg file around in case I have to install its contents again for whatever reason without having to download it again.
 
 That being said, I don't keep anything on my desktop,
ever. I download everything to a "Downloads" folder inside my Documents folder.
 
 Here's what my desktop looks like all the time:
 
 c
<a href="http://www.pixentral.com/show.php?picture=1ZQIZTgWF1p8WGN7XZXagCudsu4SWI1" /></a>
<img alt="Picture hosted by Pixentral" src="http://www.pixentral.com/hosted/1ZQIZTgWF1p8WGN7XZXagCudsu4SWI1_thumb.jpg" border="0" />
 c Click on the thumbnail, then scroll horizontally. It's a very wide screenshot across two side-by-side monitors.

Photoshop Elements 6.0 locks up deleting pictures from my Canon Digital Rebel XSI

I'm a long time user of Photoshop Elements and have never had one issue with it. I just got a Canon Rebel XSi and when I connect it to my PC, PE offers to download the pictures. That works fine. The pictures come into PE. Then it offers to delete the pictures from the camera and this is where the trouble begins. I click "Okay" to begin deleting and then the little dialogue box never goes away and the program just stays hung up.
HELP! What is wrong? Why is this locking up?

It's really not a good idea to let elements delete the photos in any case. Your camera has its own directory structure that the computer doesn't fully understand. It's preferable to just reformat your card in the camera or delete the photos directly in the camera, rather than letting a computer do it for you.

Canon Rebel xsi/450D: Intervalometer app for ios?

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Thanks

That camera is so new that you're just going to have to wait for RAW support. Your option, in the meantime, is to use the Camera Raw conversion.
Regards
TD

Canon EOS Rebel T3 not taking out pictures

I have my camera since 2010. lastweek I tried taking out pictures and realise I wasnt getting a focus but I took a picture. Now today, I am pressing the shutter button but nothing.
I have a stock lense EFS 18-55MM and its on the Canon EOS Rebel T3.
I took the lense out and cleaned the contacts, and replaced the lense, this did not helped. I also did a manual reset on the features but that didnt help either.
Please help me.

Hey Mike,
Indded I understand the underexposure and I have been taking pictures since 2010 with this Camera, no problems. I used the stock settings and after doing my course, i understtod the aperture, shutter speed and ISo, however I just dont understand how I can pickup my camera and it stop taking Pictures.
I have gone thru all the basics to ensure in ruling out the possibilites. I am surrently reading back all my notes and refreshing my memories about it all. Its always good to refresh the memory.
I willcontinue researching and understanding some more. I still unclear why my camera is behaving such way. I intend to get to the bottom of this. I am a photography and I need my camera to shoot.
I am going to try and change the exposure to not underexpose to be be normal. I usually shoot in Manual since i have freedom of my shoots. I have perfected in shoot in this mode, but what are the odds.
So i tried shooting on Program mode and its working perfect, I come to the conclusion that my manual mode is screwed up. I did however had my brother use my camera a day but i was present, now i have to backtrack and see what he did in Maunal mode. Thank very much for helpingme out,
I will keep posting of any weird behavious experience.
However what are the basic settings I should in manual mode?

EOS Rebel XSi goes dead

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