EOS utility crashes immediately on startup in windows 7 64 bit

Question

crashes no MATTER what I try--   administrator mode FAIL.   upgrade to version 2 FAIL.  uniinstall followed by complete registry cleanup then reinstall FAIL.  
Contacted customer service-- their ownly solution is to pull out the memory card and use a card reader.  Not acceptable because that does NOT create folders by day-- an extremely usefull tool if you take a lot of pictures. nor does it prevent multiple loads of files.     customer service intidicated the software was written by an unknown australian company-- no information on who they are or how to contact them.   
It used to work just fine and still works on my laptop also using windows 7 64 bit. 
A suspicious item is that it always asks for permission to modify or install software, long after it was installed; shows the standard windows dialog when loading new software.   suggesting that an attempt is made to modify a protected or forbidden file region.  
I would like to see a serious attempt by canon to solve this problem, its gone on too long and many others have it. 

Answer 1

pvanbavel wrote:
crashes no MATTER what I try--   administrator mode FAIL.   upgrade to version 2 FAIL.  uniinstall followed by complete registry cleanup then reinstall FAIL.  
Contacted customer service-- their ownly solution is to pull out the memory card and use a card reader.  Not acceptable because that does NOT create folders by day-- an extremely usefull tool if you take a lot of pictures. nor does it prevent multiple loads of files.     customer service intidicated the software was written by an unknown australian company-- no information on who they are or how to contact them.   
It used to work just fine and still works on my laptop also using windows 7 64 bit. 
A suspicious item is that it always asks for permission to modify or install software, long after it was installed; shows the standard windows dialog when loading new software.   suggesting that an attempt is made to modify a protected or forbidden file region.  
I would like to see a serious attempt by canon to solve this problem, its gone on too long and many others have it. 
The program runs on your laptop and on countless other 64-bit Windows 7 computers - including one located less than three feet from me as I type this. It doesn't run on your other computer, and the error messages suggest a file permission problem. And it's Canon's fault. That may be true; Canon's software is certainly not bug-free. But if I were a betting man, I'd bet that your problem is in your computer.
Bob
Boston, Massachusetts USA