EOS Utility - not launching?

I found out what was causing the problem on my computer.  It was AVG Antivirus.  EOS Utility stopped working on another computer and no I thought that was very peculiar.  I started looking harder at my configurations and starting turning things off. Sure enough it was AVG antivirus. As soon as I disabled it the EOS utility started working. They must have had a recent update that cause the problems because it was working before. No errors in AVG so I am going to have some choice words with them. It is unacceptable to disable a program and not display any notification that you are doing it. I have spent a considerable amount of time troubleshooting this.

ptp wrote:
Same problem for me too. Camera: 5D III, OS Win7 x64 I tried to "manually" launch "EOS utility 3 .exe" and "EOS utility 2 .exe" from the folders where files are installed but I got the same problem.If I launch EOS utility in folder EOS Utility (which is in folder EU2) I can launch the program but I cannot download images. Only link active is " monitor folder". I have already tried to reinstall everything multiple times (and always re-strarting my PC between uninstalling and re-installing). Any help? Thanks!Uninstall both versions of EOSU and start over, installing only EOSU 3. One of the options displayed will be to include EOSU 2 as part of the installation, so check that option. Then when you start EOSU with its GUI, it will automatically select the correct version - in your case EOSU 3, because that's what works correctly with the 5D3. If you use it on, say, a Rebel, EOSU 2 will be used. One other thing you might do is make sure you've installed DPP 4. (DPP 3 and DPP 4 can co-exist on the same computer.) The latest versions of EOSU and DPP are more closely integrated than in the past, so it's conceivable that EOSU 3 needs DPP 4 in order for all its functionality to work correctly.

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    Process: EOS Utility [3205]
    Path: /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility
    Identifier: com.canon.EOS Utility 2
    Version: 2.7.1 (2.7.1.0)
    Code Type: X86 (Native)
    Parent Process: launchd [87]
    Date/Time: 2010-04-03 20:13:39.429 +0100
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Anonymous UUID: 0BB00103-D2C2-45FF-A761-BB94C42B8599
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000002a
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    objc_msgSend() selector name: setParentItem:
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x93425ed7 objc_msgSend + 23
    1 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    2 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    3 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    4 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    5 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    6 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    7 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    8 com.canon.EOS Utility 2 0x0003c57a -[ThumbnailController createCameraItems:flag:] + 231
    9 com.canon.EOS Utility 2 0x000445f6 -[ThumbnailController autoTransferImage:] + 148
    10 com.canon.EOS Utility 2 0x0000dd64 -[MainController autoTransferImageDone:] + 280
    11 com.apple.Foundation 0x93722b75 __NSFireDelayedPerform + 693
    12 com.apple.CoreFoundation 0x9558dedb __CFRunLoopRun + 8059
    13 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    14 com.apple.CoreFoundation 0x9558b691 CFRunLoopRunInMode + 97
    15 com.apple.HIToolbox 0x91fb5f0c RunCurrentEventLoopInMode + 392
    16 com.apple.HIToolbox 0x91fb5cc3 ReceiveNextEventCommon + 354
    17 com.apple.HIToolbox 0x91fb5b48 BlockUntilNextEventMatchingListInMode + 81
    18 com.apple.AppKit 0x97951ac5 _DPSNextEvent + 847
    19 com.apple.AppKit 0x97951306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    20 com.apple.AppKit 0x9791349f -[NSApplication run] + 821
    21 com.apple.AppKit 0x9790b535 NSApplicationMain + 574
    22 com.canon.EOS Utility 2 0x000036c0 main + 487
    23 com.canon.EOS Utility 2 0x00002e62 _start + 216
    24 com.canon.EOS Utility 2 0x00002d89 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x974570ea kevent + 10
    1 libSystem.B.dylib 0x97457804 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x97456cc3 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x97456a68 dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x974564f1 pthreadwqthread + 390
    5 libSystem.B.dylib 0x97456336 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.USBDslr 0x12fb8315 cmdtConNotifyFunc(void*) + 1029
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.FWDslr_x 0x13008681 initEntryFunc + 971
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.FWDslrP_x 0x1303df1d initEntryFunc + 971
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x9743093a semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x9745e445 pthread_condwait + 1066
    2 libSystem.B.dylib 0x9748d028 pthreadcond_timedwait_relativenp + 47
    3 com.apple.Foundation 0x93748a84 -[NSCondition waitUntilDate:] + 453
    4 com.apple.Foundation 0x937017f5 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
    5 com.apple.Foundation 0x937016d8 -[NSConditionLock lockWhenCondition:] + 69
    6 com.canon.EOS Utility 2 0x001043d1 -[CacheController cacheThread] + 125
    7 com.apple.Foundation 0x9370c8d8 -[NSThread main] + 45
    8 com.apple.Foundation 0x9370c888 _NSThread__main_ + 1499
    9 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    10 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00953000 ebx: 0x00000001 ecx: 0x9888c4ae edx: 0x0000000a
    edi: 0x00955400 esi: 0x00953000 ebp: 0xbfffd568 esp: 0xbfffd068
    ss: 0x0000001f efl: 0x00010206 eip: 0x93425ed7 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x0000002a
    Binary Images:
    0x1000 - 0x173ffa +com.canon.EOS Utility 2 2.7.1 (2.7.1.0) <6A5ED6FF-7362-C0F6-8577-481DD103E3C0> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility
    0x2d2000 - 0x2dfff0 +com.canon.MLib 1.2.0.5 (1.2.0.5) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Resources/MLib.bundle/Contents/MacOS/MLib
    0x12c86000 - 0x12cacfe7 +com.canon.edscfparse 2.7.0.19 (2.7.0.19) <0BC41C39-B0A5-91E5-B19B-C366DC6AEA54> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Resources/EdsCFParse.bundle/Contents/MacOS/EdsCFParse
    0x12fb4000 - 0x12fe3fd3 +jp.co.canon.USBDslr 3.0.0.2 (3.0.0.2) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/USBDslr.bundle /Contents/MacOS/USBDslr
    0x12ff3000 - 0x13019fcf +jp.co.canon.FWDslr_x 5.0.0.1 (5.0.0.1) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/FWDslrx.bundle/Contents/MacOS/FWDslrx
    0x13025000 - 0x13055fc9 +jp.co.canon.FWDslrP_x 2.0.0.2 (2.0.0.2) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/FWDslrPx.bundle/Contents/MacOS/FWDslrPx
    0x13167000 - 0x13276fe0 +com.canon.EdsImage 2.7.0.2 (2.7.0.2) <23EBE7DA-E634-C356-DB8B-3EC4170BEE74> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/EdsImage.bundl e/Contents/MacOS/EdsImage
    0x133b0000 - 0x133cdff7 libPDFRIP.A.dylib ??? (???) <EBF2754B-B509-E631-B41C-1F7061802B4D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
    0x9004c000 - 0x90126ff3 com.apple.DesktopServices 1.5.3 (1.5.3) <DA02AC94-7B0C-BD75-2305-C46A307A5FB0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x90127000 - 0x9013fff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x90199000 - 0x90252fe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
    0x90333000 - 0x90366ff7 com.apple.AE 496.1 (496.1) <1AC75AE2-AF94-2458-0B94-C3BB0115BA4B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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    0x98b7a000 - 0x98b88fe7 libz.1.dylib ??? (???) <7B7A02AB-DA99-6180-880E-D28E4F9AA8EB> /usr/lib/libz.1.dylib
    0x98b89000 - 0x98b96ff7 com.apple.NetFS 3.2.1 (3.2.1) <5E61A00B-FA16-9D99-A064-47BDC5BC9A2B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x98b97000 - 0x98bb5ff7 com.apple.CoreVideo 1.6.0 (43.1) <1FB01BE0-B013-AE86-A063-481BB547D2F5> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x98bb6000 - 0x98bebff7 libGLImage.dylib ??? (???) <A6007BF7-BF3C-96DC-C435-849C6B88C58A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x98bec000 - 0x98c0efef com.apple.DirectoryService.Framework 3.6 (621.1) <3ED4949F-9604-C109-6586-5CE5F421182B> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x98c0f000 - 0x98c0fff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x98c10000 - 0x993f34b7 com.apple.CoreGraphics 1.536.12 (???) <263EB5FC-DEAD-7C5B-C486-EC86C173F952> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x993f4000 - 0x9941afff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x9941b000 - 0x9947bfe7 com.apple.CoreText 3.1.0 (???) <79FD1B5C-2F93-4C5D-B07B-4DD9088E67DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x995cb000 - 0x995cfff7 libGFXShared.dylib ??? (???) <79F4F60E-0A6D-CE9C-282E-FA85825449E3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0xb0000000 - 0xb0050fe7 +com.canon.edsdk 2.7.0.16 (2.7.0.16) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    System Profile:
    Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.17f0
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.8
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK2035GSS, 186.31 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Canon Digital Camera, 0x04a9 (Canon Inc.), 0x319a, 0xfd100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x1d200000

    I'm so glad it worked out for you, and thanks very much for the star. As for the camera being brand new, things change so much in the electronics world that it would really be impossible for manufacturers to be able to keep an up-to-date disk in each of their products. It's just the way things are, just as computers are more or less out of date by the time they're coming home with us.

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