Eos Utility problem

Hi to all,I have a problem with the Eos Utility Software.I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.The drivers are installed , all the others programs works fine with the cameras.Someone have a suggestion ?

I've had no success with two Win8 systems.  The drivers appear to be installed correctly, the camera shows up in the device manager under "portable devices" and via Windows explorer I can transfer files as if it was a flash drive.  Is this where it should appear in the device manager tree?   I have uninstalled / reinstalled all Canon applications and still EOS utility does not recognize the camera.  I'm a software developer, have written drivers etc for Windows, but I have no way to know why EOSuitility cannot see the driver.  As I mentioned above, the original developers in your company need to investigate since they do have the tools to figure out what's going on.  if you're successful in getting any of these people going, I do hope you'll post the method here. Here are several other threads you should read, which illustrates how widespread the problem is. http://forums.dpreview.com/forums/thread/3292003#forum-post-50161819 http://www.canonrumors.com/forum/index.php?topic=10820.0 http://photography-on-the.net/forum/showthread.php?t=1227392 http://maxbarrass.blogspot.com/2012/08/windows-8-and-canon-eos.html http://www.fredmiranda.com/forum/topic/1156582   

Similar Messages

  • Eos Utility Problems Canon 6D

    I have posted on this subject before, I cannot get the Eos Utility to work on my Windows 8.1 Desktop Computer, in the last two months I have had a new setup, previously I have managed to get it working on 8.1 on the old one, I have downloaded the latest version but it will not work using wi-fi (that's another issue) or USB, I do not get an icon on the task bar so I cannot download any of my new photos, the other thing is that when connected via USB the camera should show in Windows Explorer I think that Canon's utility program is a pigs breakfast, as for Wi-Fi nothing I do will persuade the camera to connect via Wi-Fi although I can get it to connect to my iPad, anybody who can help me reduce my blood pressure, bring it on

    Though it wasn't previously installed, I did install the latest downloadable EOS Utility for my Canon 5D Mark II. I am running Windows 8.1 64-bit. 
    I don't have any difficulty having the utility recognize my camera when teathered by USB.
    Generally speaking, when you have confirmed that the USB ports are visible in the Device Manager window, are able to connect other devices but not the camera, and have eliminated obvious problems such as a defective USB cable, then the problem is almost certainly a driver problem.
    Canon advises that no drivers are available, or needed beyond what Windows offers, for the computer to recognize your camera. Clearly this isn't working.  I would suggest you attempt to repair your copy of Windows 8.1 either by going to control panel and selecting troubleshooting > configure a device or you attempt to reinstall from your original Windows 8.1 DVD and select repair on startup.
    Good luck.
    Note: If your camera goes to sleep while teathered to your computer you may need to cycle the power to have it recognized within the EOS Utility.

  • EOS Utility not working with Windows 10

    Hi all,   I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8: http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189 After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera.  I then turned on the camera and ran the EOS utility and it found my camera and worked correctly. Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again.  There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

    Well......your option works... but i found another solution, bit of searching but it works.Through the startup folder of windows the eos utility will auto start when starting windows.but if you edit the shortcut in the startup folder to start "eos utility 2" (leave the rest of the shortcut in place) it will bring up the utility apparently in a different mode (or another version of it ) that will recognize the camera as soon as you conect it (and switch it on ) have not yey found out how to start it in the system tray but will keep looking

  • Canon EOS Utility, 5D3 and Mountain Lion (10.8.2): connection/data transfer problems

    Hi all,
    a few days ago I bought the 5D3, which replaced the 5D2.
    I'm experiencing problems in communication between the camera and Mac Book Pro (17" - i7 - 8GB) using EOS Utility (v. 2.12.3) as well as Lightroom 4.3: when I try to transfer photos to my Mac, sometimes the transfer works, sometimes it freezes and crashes (EOS Utility crashes, while LR at the end says he's not able to read the files).
    Strangely this what happens randonmly and if the storage format is raw, or if it is the raw along with jpg, if I use only jpg seems to happen a lot less often.
    Today I tryed to do same things (photo transfer and thetering) using using a PC with windows 7 x64 with the same softwares (Lightroom 4.3 and EOS Utility 2.12.3): everything worked flawless.
    I'm inclined to think that problems are due to incompatibility issues between Mountain Lion and camera firmware's data-transfer protocols...
    Have any of you encountered similar problems?
    Daniele

    Hey Daniele - I am in the *exact* same boat as you - RAW transfers work a little, and then EOS Utility freezes.  I hope someone has a solution!

  • EOS Utility firewall problem.

    Hello.
    I bought a 70D a few days ago and wanted to try the wi-fi function today.
    I downloaded and installed the latest software for my camera from the Canon support site.
    Im having the following problem with the software.
    When i run EOS Utility I get the following message:
    -To connect to the camera via LAN, some Windows Firewall settings must be changed. Do you want to make these changes?
    I click yes and get the next message:
    -WFT FirewallSettings has stopped working. 
    The next message i get after i click on close program says:
    Could not change the Windows Firewall settings.
    I tried adding the EOS utility and EOS utility 2 manualy, and allowed acces, but it still doesnt work.

    Not enough info but I will guess it is your firewall and not EOSU.  You need to look there.
    EOS 1Ds Mk III, EOS 1D Mk IV, EF 50mm f1.2 L, EF 24-70mm f2.8 L,
    EF 85mm f1.2 L II USM, EF 70-200mm f2.8 L IS II,
    Sigma 120-300mm f2.8 EX APO, Photoshop CS6, ACR 9, Lightroom 6

  • Problems with Canon EOS Utility & Canon 5D Mark II

    Canon EOS utility cannot see my 5D Mark II connected via USB.
    I've installed the latest 5D firmware (1.2.4), latest EOS Utility (2.7.2) and i'm running Snow Leopard 1.6.2.
    When I open EOS utility it cannot recognize the camera, neither with Snow leopard default photo import application.
    How can i solve it? Already tested the usb cable and all the option under camera menus...

    Yes, just started using this and noticed pretty soon afterwards. Seems to happen when I start clicking around or doing anything that uses the processor more than just surfing the web, but that's just anecdotal. I immediately stopped and started using MPEG Streamclip, but I really want the timecode.
    Most recently, I had Log and Transfer open, transcoding some 7D footage, and a few of the clips didn't come in—they were left with the red stop-sign symbol/exclamation point. When I clicked to "retry," it stopped importing the current clip and started on the clip I retried. I clicked "retry" on another unimported clip, and again, the clip import stopped and the new clip began processing. I let it go through and, after the checking the footage, I discovered it had been incorrectly named the first clip's filename! Needless to say, I hand-checked every file to make sure it was the right duration (a few weren't), deleted the files from the Capture Scratch folder, and reimported—making sure I didn't touch the computer.
    I hope they fix this bug, whatever it is.
    BTW, I've experienced it on two separate Mac Pros.

  • EOS utility file name preference problem

    I have a EOS 7d and a Rebel  XSI for several years.
    I have had EOS Utility set up to put
    the DR_ prefix on files from the rebel and 7D_ prefix on that camera.
    This was done in the preferences Fine Name tab.
    Worked like a charm for several years.
    Now it does not work, when I plug in the 7D after
    having downloaded frm the Rebel, the 7D_ rather thad DR_ prefix
    shows up in the name in the File Name tab.
    This is true even though the top of the main page says
    E)S Utility - EOS 7D
    That is, it recognized the camera to be the 7D
    but shill has the Rebel preference values.
    Am I doing something wrong, or has something changed?

    JimEngel,
    On your desktop, right-click and select [Personalize].  Click on [Display], then look at what the size is set to.  Is it set to [Larger 150%] or [Smaller 100%]?  Please make sure it is set to [Smaller 100%].
    Also, since the settings seem to be reversed, connect one camera and adjust the settings to where they need to be.  Then, confirm the settings, close EOS Utility and disconnect the camera in that order.  Do the same for the other camera.  Are the settings still reversed?
    If this is a time sensitive-matter, additional support options are available at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Can't get LR5 tethered capture to work for 70D - EOS utility won't install

    I am attempting to setup tethered capture on a macbook pro with Mavericks, Lightroom 5 and a Canon 70D.
    Lightroom 5 tethered capture alternates between "no camera detected" to "Canon EOS 70D" a few times and then posts the following error:
    "Tethered Capture is not able to connect with the camera Canon EOS 70D (error code Canon EOS 70D). Please try restarting Tethered Capture or relaunching Adobe Photoshop Lightroom."
    After browing for a solution, some have suggested that need to install the latest EOS utility software.
    The EOS utility CD (ver. 28.2) that came with the camera will not install. I can browse the CD, see the files, etc. but when riunning the installation the installer appears on the dock for a split second, disappears and no error is given.
    I downloaded the latest software from the Canon website, but it is upgrade only software.
    I found an old EOS utility CD and it installed fine on the laptop.
    I then attempted to upgrade the software by using the new CD as well as the upgrade file from the Canon website.
    No matter what method I use, I still get the same results. I click on the installer, it appears on the dock for a second, disappears and nothing is installed.
    If anybody has any advice, I would greatly appreciate it. Do I need the EOS utility software installed to perform tethered capture in LR5 with a 70D? If so, why won't it install?
    Thank you,
    Larry

    "Do I need the EOS utility software installed to perform tethered capture in LR5 with a 70D?"
    The answer to this question is, no.  However I am not a Mac user but many of my Mac friends complain of problems with Mavericks and LR and possibly EOS Utility.  Canon has full d/l availibe for you instead of just the upgrade. They are also on the site. (at least for Win machines)
    You may need to find a Mac site to help you with this.  Sorry I am of little help.
    EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
    EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
    Photoshop CS6, ACR 9, Lightroom 6

  • Can't  open canon EOS utility program

    Hi every one
    I have problem when i open canon EOS utility program it works perfictly until i connect my canon DSLR camera to my mac the program crush down immediatly.
    i downloaded this program for the CD which came with my camera and this problem accured from the first time i downloaded this program.
    the last point is i tried to open the program in the safe mode and still the same, even in gust account and no change
    thanks for your help .
    there is the problem report:
    Process:         EOS Utility [319]
    Path:            /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
    Identifier:      com.canon.EOS Utility 2
    Version:         2.11.3 (2.11.3.1)
    Code Type:       X86 (Native)
    Parent Process:  launchd [141]
    User ID:         501
    Date/Time:       2013-10-15 14:49:07.954 +0300
    OS Version:      Mac OS X 10.8.5 (12F45)
    Report Version:  10
    Interval Since Last Report:          6041 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  8 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      4AA018CB-EFBC-B823-6B26-2558963F49D4
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
        __TEXT                 0000000000001000-00000000001d5000 [ 1872K] r-x/rwx SM=COW  /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
    Application Specific Information:
    objc_msgSend() selector name: release
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libobjc.A.dylib                         0x94c9da8b objc_msgSend + 27
    1   libobjc.A.dylib                         0x94ca0442 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 490
    2   com.apple.CoreFoundation                0x97ca0a63 _CFAutoreleasePoolPop + 51
    3   com.apple.Foundation                    0x975e3e16 -[NSAutoreleasePool release] + 125
    4   com.canon.edsdk                         0xb0034b2b CIccMan::SendPtpCommand(void*, tagEdsPassThrough*) + 961
    5   com.canon.edsdk                         0xb002d294 CMacPtpInterface::SendCommandSelf(void*, SPtpParam*) + 120
    6   com.canon.edsdk                         0xb002a946 CPtpInterface::DS_SetRemoteMode(void*, DS_REMOTE_MODE_T) + 156
    7   com.canon.edsdk                         0xb001eb8b CPtpCamera::OpenSessionSelf() + 315
    8   com.canon.edsdk                         0xb000e717 CEdsCamera::OpenSession(long) + 69
    9   com.canon.edsdk                         0xb0004248 EdsOpenSession + 77
    10  com.canon.EOS Utility 2                 0x0000abed -[MainController openSession] + 179
    11  com.canon.EOS Utility 2                 0x0000cc00 -[MainController connectCamera] + 338
    12  com.canon.EOS Utility 2                 0x0000a746 -[MainController checkConnectedCamera] + 1797
    13  com.apple.Foundation                    0x975f71af __NSFireDelayedPerform + 413
    14  com.apple.CoreFoundation                0x97cc1406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    15  com.apple.CoreFoundation                0x97cc0da5 __CFRunLoopDoTimer + 709
    16  com.apple.CoreFoundation                0x97ca5bb2 __CFRunLoopRun + 1842
    17  com.apple.CoreFoundation                0x97ca501a CFRunLoopRunSpecific + 378
    18  com.apple.CoreFoundation                0x97ca4e8b CFRunLoopRunInMode + 123
    19  com.apple.HIToolbox                     0x97f9af5a RunCurrentEventLoopInMode + 242
    20  com.apple.HIToolbox                     0x97f9acc9 ReceiveNextEventCommon + 374
    21  com.apple.HIToolbox                     0x97f9ab44 BlockUntilNextEventMatchingListInMode + 88
    22  com.apple.AppKit                        0x9521993a _DPSNextEvent + 724
    23  com.apple.AppKit                        0x9521916c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    24  com.apple.AppKit                        0x9520f5cc -[NSApplication run] + 855
    25  com.apple.AppKit                        0x951b25f6 NSApplicationMain + 1053
    26  com.canon.EOS Utility 2                 0x00002b98 main + 1218
    27  com.canon.EOS Utility 2                 0x000026aa start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9850e9ae kevent + 10
    1   libdispatch.dylib                       0x92902c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x929027a9 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x9850e0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9795e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9795de79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x97945daa start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x019ae070  ebx: 0x975e3da7  ecx: 0x95a65eb0  edx: 0xb019ab69
      edi: 0x00000000  esi: 0x00aaf000  ebp: 0xbfffdd28  esp: 0xbfffdad4
       ss: 0x00000023  efl: 0x00010202  eip: 0x94c9da8b   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 1
    Binary Images:
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    0x98672000 - 0x98766ff3  com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x98767000 - 0x98769ffd  libCVMSPluginSupport.dylib (8.10.1) <F7CD59FE-314A-366E-9A27-CE5BD1D438BB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
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    0x98ca8000 - 0x98ca8fff  com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x98da7000 - 0x98e08ff7  com.apple.audio.CoreAudio (4.1.2 - 4.1.2) <C1D471E9-B4D6-3A59-975C-B3B3A25E6058> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x98e09000 - 0x98e0afff  libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
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    0x98e52000 - 0x98eb6ff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
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    0x991af000 - 0x991bfff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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    0x993e9000 - 0x9940eff7  com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x9940f000 - 0x9941bffe  libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
    0x9941c000 - 0x99438fff  libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x99bd5000 - 0x99c00ff9  com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x99c01000 - 0x99c0dffa  com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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    0x99c5f000 - 0x99c62ff9  libCGXType.A.dylib (333.1) <FD300AD5-3599-39BE-98AE-2BE8171CC7D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x99c63000 - 0x99c85fff  libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
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    0x9a081000 - 0x9a13fff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9a251000 - 0x9a25dff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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    0x9a263000 - 0x9a275fff  libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
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    0x9a2a3000 - 0x9a4bafff  com.apple.CoreData (106.1 - 407.7) <EC4B8297-8E01-3778-A8A4-E8747F91109D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0xb0000000 - 0xb004dff7 +com.canon.edsdk (2.11.2.0 - 2.11.2.0) <EDA19D99-002F-F0EB-2294-24C6DA8B98F1> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 284
        thread_create: 2
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=149.8M resident=67.4M(45%) swapped_out_or_unallocated=82.4M(55%)
    Writable regions: Total=111.8M written=4872K(4%) resident=28.5M(26%) swapped_out=0K(0%) unallocated=83.3M(74%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.0M
    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
    CG backing stores                  4960K
    CG image                             24K
    CG raster data                       48K
    CG shared images                   1184K
    CoreAnimation                         4K
    CoreServices                       1480K
    MALLOC                             44.0M
    MALLOC guard page                    48K
    MALLOC_LARGE (reserved)            3072K        reserved VM address space (unallocated)
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=35                      4496K
    Stack                              66.5M
    VM_ALLOCATE                        16.1M
    __DATA                             7464K
    __DATA/__OBJC                       188K
    __IMAGE                             528K
    __IMPORT                              8K
    __LINKEDIT                         30.9M
    __OBJC                             2512K
    __OBJC/__DATA                        24K
    __PAGEZERO                            4K
    __TEXT                            118.9M
    __UNICODE                           544K
    mapped file                       104.7M
    shared memory                       308K
    ===========                      =======
    TOTAL                             439.4M
    TOTAL, minus reserved VM space    436.4M
    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SD256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: Canon Digital Camera, 0x04a9  (Canon Inc.), 0x323b, 0x1d110000 / 6
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x025a, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 8

    If you loaded the program from a CD there is a very good chance that it is out of date. Go to the Canon support site and look to see what upgrades there are for the software and download those and try again.
    If it still fails you will need to contact Canon as Michael wrote,
    regards

  • EOS Utility does not recognize 7D on Mac OS x 10.5.8

    I am borrowing a 7D from a friend for a photo shoot. I want to teether the camera to the computer in order to control the camera without touching it. I installed EOS Utility and updated it to its newest version. The problem arise when I connect the camera to the computer. I get the message: "Camera is not recognized." I tried both USB ports and three different USB cables and nothing seems to work. Has anyone dealt with this issue. Thanks!

    Lightroom 5 will not run on Mac OS X 10.6.8
    http://www.adobe.com/products/photoshop-lightroom/tech-specs.html
    Lightroom 5 requires OS X 10.7 or higher.

  • I can't run LR5 and EOS utility at the same time

    I'm running Mac OS 10.9.5, LR5.7 & Eos Utility 3.
    I can't run LR and Eos3 at the same time. Eos just crashes and have to force quit Eos.
    Any tips anyone?
    Do I have to downgrade to Eos2. Not a problem really I suppose.

    LR supports tethering using a Canon DLL and EOS Utility probably also supports tethering or at least uses something from a similar Canon DLL.  You probably cannot have two different versions of that DLL loaded at the same time, so it makes sense there are problems.

  • EOS Utility 2.7 and Snow Leopard

    I've read of some people have success using SL, sadly I'm not one of them. Just got the Canon 7D and the supplied software doesn't work. The program runs, unlike some who I've read find it crashes, but doesn't recognize my 7D or Rebel XTi.
    I'm able to transfer my photos and videos via external card reader but need to use the remote live view feature. Curiously enough, it did work once for a few seconds but I've never gotten it to work again.
    Thanks in advance for everyone's help.

    Good luck. EOS Utility 2.6 Remote Live View failed to work with Leopard (10.5.6) for over 6 months before Canon and Apple finally managed to fix the problem. Apple pointed at Canon - Canon pointed at Apple.
    Apple definitely made the change that broke the software (Image Capture Extension) as it also broke Nikon software and some other digital camera software.
    Now that it is finally fixed, I can't upgrade to Snow Leopard because I know it will break EOS 2.6.1 Remote Live View. Yay.

  • EOS Utility update issue

    Hi all.
    I recently purchased a Canon 600D and I wanted to start experimenting with timelapses.
    I have done timelapses before using a 450D and the Canon EOS Utility, which I found to be perfect for what I needed.
    I have installed the EOS Utility that came with the 600D, but that "cannot be used with my current operating system", which is Mac OS X 10.7.5. I have read that a number of other people have had a similar issue, but that their problems were solved by updating the EOS Utility using the 2.13.0 updater which is available for download from the Canon website. This is where my problem lies. 
    I have managed to download the update installer, mount the .dmg file and get access to the installer. However, when I click on the installer, it extracts the files and then nothing. There is a little movement in the dock as it it's trying to do something (looks like a question mark comes up and then disappears again) but then nothing. This installer was downloaded from Canon's website, so assume it's not corrupted or anything like that?
    Any help or advice would be massively appreciated.
    Many thanks in advance.
    Matt

    Hi - Just wondering if you have figured out a solution to this problem. I am having the same issue on OSX Lion and have had no resolve after hours of searching through internet forums. 

  • 1Ds Mark III + Teathered + EOS Utility + Lightroom = CRASH

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    First thing I noticed was as soon as the shutter was fired and the image transfers to the computer you get a new window Quick Preview and its just that a quick preview of the image. If you close the quick preview it does not come back the next time you fire the camera.
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    Mark

    To answer a couple questions I received:
    Question:
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    Answer:
    I'm using a 15inch MacBook Pro 2.1 GHz processor with 2 gigs of memory Mac OSX 10.4.11. I'm using the software that came with the camera and since it was just released in the past week and half the software should be current and I did not see anything new updates on the Canon website. The only way to teather the camera is with USB.
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    Answer:
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