EOS Utility update issue

Hi all.
I recently purchased a Canon 600D and I wanted to start experimenting with timelapses.
I have done timelapses before using a 450D and the Canon EOS Utility, which I found to be perfect for what I needed.
I have installed the EOS Utility that came with the 600D, but that "cannot be used with my current operating system", which is Mac OS X 10.7.5. I have read that a number of other people have had a similar issue, but that their problems were solved by updating the EOS Utility using the 2.13.0 updater which is available for download from the Canon website. This is where my problem lies.
I have managed to download the update installer, mount the .dmg file and get access to the installer. However, when I click on the installer, it extracts the files and then nothing. There is a little movement in the dock as it it's trying to do something (looks like a question mark comes up and then disappears again) but then nothing. This installer was downloaded from Canon's website, so assume it's not corrupted or anything like that?
Any help or advice would be massively appreciated.
Many thanks in advance.
Matt

Hi - Just wondering if you have figured out a solution to this problem. I am having the same issue on OSX Lion and have had no resolve after hours of searching through internet forums.

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Process: EOS Utility [3205]
Path: /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility
Identifier: com.canon.EOS Utility 2
Version: 2.7.1 (2.7.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2010-04-03 20:13:39.429 +0100
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6
Anonymous UUID: 0BB00103-D2C2-45FF-A761-BB94C42B8599
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000002a
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: setParentItem:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x93425ed7 objc_msgSend + 23
1 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
2 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
3 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
4 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
5 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
6 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
7 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
8 com.canon.EOS Utility 2 0x0003c57a -[ThumbnailController createCameraItems:flag:] + 231
9 com.canon.EOS Utility 2 0x000445f6 -[ThumbnailController autoTransferImage:] + 148
10 com.canon.EOS Utility 2 0x0000dd64 -[MainController autoTransferImageDone:] + 280
11 com.apple.Foundation 0x93722b75 __NSFireDelayedPerform + 693
12 com.apple.CoreFoundation 0x9558dedb __CFRunLoopRun + 8059
13 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
14 com.apple.CoreFoundation 0x9558b691 CFRunLoopRunInMode + 97
15 com.apple.HIToolbox 0x91fb5f0c RunCurrentEventLoopInMode + 392
16 com.apple.HIToolbox 0x91fb5cc3 ReceiveNextEventCommon + 354
17 com.apple.HIToolbox 0x91fb5b48 BlockUntilNextEventMatchingListInMode + 81
18 com.apple.AppKit 0x97951ac5 _DPSNextEvent + 847
19 com.apple.AppKit 0x97951306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
20 com.apple.AppKit 0x9791349f -[NSApplication run] + 821
21 com.apple.AppKit 0x9790b535 NSApplicationMain + 574
22 com.canon.EOS Utility 2 0x000036c0 main + 487
23 com.canon.EOS Utility 2 0x00002e62 _start + 216
24 com.canon.EOS Utility 2 0x00002d89 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x974570ea kevent + 10
1 libSystem.B.dylib 0x97457804 dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x97456cc3 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x97456a68 dispatch_workerthread2 + 234
4 libSystem.B.dylib 0x974564f1 pthreadwqthread + 390
5 libSystem.B.dylib 0x97456336 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x974308da machmsgtrap + 10
1 libSystem.B.dylib 0x97431047 mach_msg + 68
2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
5 jp.co.canon.USBDslr 0x12fb8315 cmdtConNotifyFunc(void*) + 1029
6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
8 libSystem.B.dylib 0x9745de42 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x974308da machmsgtrap + 10
1 libSystem.B.dylib 0x97431047 mach_msg + 68
2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
5 jp.co.canon.FWDslr_x 0x13008681 initEntryFunc + 971
6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
8 libSystem.B.dylib 0x9745de42 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x974308da machmsgtrap + 10
1 libSystem.B.dylib 0x97431047 mach_msg + 68
2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
5 jp.co.canon.FWDslrP_x 0x1303df1d initEntryFunc + 971
6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
8 libSystem.B.dylib 0x9745de42 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9743093a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x9745e445 pthread_condwait + 1066
2 libSystem.B.dylib 0x9748d028 pthreadcond_timedwait_relativenp + 47
3 com.apple.Foundation 0x93748a84 -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x937017f5 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x937016d8 -[NSConditionLock lockWhenCondition:] + 69
6 com.canon.EOS Utility 2 0x001043d1 -[CacheController cacheThread] + 125
7 com.apple.Foundation 0x9370c8d8 -[NSThread main] + 45
8 com.apple.Foundation 0x9370c888 _NSThread__main_ + 1499
9 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
10 libSystem.B.dylib 0x9745de42 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00953000 ebx: 0x00000001 ecx: 0x9888c4ae edx: 0x0000000a
edi: 0x00955400 esi: 0x00953000 ebp: 0xbfffd568 esp: 0xbfffd068
ss: 0x0000001f efl: 0x00010206 eip: 0x93425ed7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000002a
Binary Images:
0x1000 - 0x173ffa +com.canon.EOS Utility 2 2.7.1 (2.7.1.0) <6A5ED6FF-7362-C0F6-8577-481DD103E3C0> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility
0x2d2000 - 0x2dfff0 +com.canon.MLib 1.2.0.5 (1.2.0.5) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Resources/MLib.bundle/Contents/MacOS/MLib
0x12c86000 - 0x12cacfe7 +com.canon.edscfparse 2.7.0.19 (2.7.0.19) <0BC41C39-B0A5-91E5-B19B-C366DC6AEA54> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Resources/EdsCFParse.bundle/Contents/MacOS/EdsCFParse
0x12fb4000 - 0x12fe3fd3 +jp.co.canon.USBDslr 3.0.0.2 (3.0.0.2) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/USBDslr.bundle /Contents/MacOS/USBDslr
0x12ff3000 - 0x13019fcf +jp.co.canon.FWDslr_x 5.0.0.1 (5.0.0.1) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/FWDslrx.bundle/Contents/MacOS/FWDslrx
0x13025000 - 0x13055fc9 +jp.co.canon.FWDslrP_x 2.0.0.2 (2.0.0.2) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/FWDslrPx.bundle/Contents/MacOS/FWDslrPx
0x13167000 - 0x13276fe0 +com.canon.EdsImage 2.7.0.2 (2.7.0.2) <23EBE7DA-E634-C356-DB8B-3EC4170BEE74> /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/EdsImage.bundl e/Contents/MacOS/EdsImage
0x133b0000 - 0x133cdff7 libPDFRIP.A.dylib ??? (???) <EBF2754B-B509-E631-B41C-1F7061802B4D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
0x9004c000 - 0x90126ff3 com.apple.DesktopServices 1.5.3 (1.5.3) <DA02AC94-7B0C-BD75-2305-C46A307A5FB0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x90127000 - 0x9013fff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x90199000 - 0x90252fe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
0x90333000 - 0x90366ff7 com.apple.AE 496.1 (496.1) <1AC75AE2-AF94-2458-0B94-C3BB0115BA4B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x90367000 - 0x903a4ff7 com.apple.SystemConfiguration 1.10.1 (1.10.1) <BA676C76-6AAD-F630-626D-B9248535294D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9058f000 - 0x90620fe7 com.apple.print.framework.PrintCore 6.1 (312.3) <6D4322AF-703C-CC19-77B4-53E6D3BB18D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x90621000 - 0x90624ff7 libCoreVMClient.dylib ??? (???) <A89D7A78-8FB0-2BDF-30DB-A35E04A6186B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x90696000 - 0x90710fef com.apple.audio.CoreAudio 3.2.2 (3.2.2) <1F97B48A-327B-89CC-7C01-3865179716E0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x90711000 - 0x907b9ffb com.apple.QD 3.33 (???) <196CDBA6-5B87-2767-DD57-082D71B0A5C7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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0x993f4000 - 0x9941afff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9941b000 - 0x9947bfe7 com.apple.CoreText 3.1.0 (???) <79FD1B5C-2F93-4C5D-B07B-4DD9088E67DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x995cb000 - 0x995cfff7 libGFXShared.dylib ??? (???) <79F4F60E-0A6D-CE9C-282E-FA85825449E3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0xb0000000 - 0xb0050fe7 +com.canon.edsdk 2.7.0.16 (2.7.0.16) /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
System Profile:
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.17f0
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.8
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2035GSS, 186.31 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Canon Digital Camera, 0x04a9 (Canon Inc.), 0x319a, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x1d200000

I'm so glad it worked out for you, and thanks very much for the star. As for the camera being brand new, things change so much in the electronics world that it would really be impossible for manufacturers to be able to keep an up-to-date disk in each of their products. It's just the way things are, just as computers are more or less out of date by the time they're coming home with us.

Is there a consensus on how to solve security update issues?

hi,
i'm writing to you from a PPC G4 (AGP graphics) that will self-destruct by the time i switch off and (attempt) to re-start tomorrow. i will then need to do a re-install, just to see if i have gotten any replies (grinds teeth to the root). it will probably be my 8 th re-install in the past month. i just can'st takes no mores, Cap'n
<exasperation>deep breath... each time i have done a clean install, zero-ed all data when erasing (7 times over, on this occasion), repaired permissions before and after each software update, and followed every advice i could find via google to pre-empt another "Error: underlying task reported failure on exit" and the inevitable hanging grey screen; i have earned nothing but another Disk Utility report of the same problem. my HD seems to be OK - Disk Utility and Disk Warrior both say it's "verified" by SMART (although i've read this could be no assurance...). it's 40 GB, nothing else installed but NetBarrier; nothing saved on it (just 3GB of OS).
i've searched this forum over the last weekend and come across a diverse range of methods in resolving software update issues. i have tried downloading the security update and safari 3.2 directly from the site and bypassing Software Update- to no avail (but noticed that they are quite larger in MB than via Software Update??).
the one suggestion the intrigued me was installing the update via Terminal. why would this be any different? the worst thing about this is that there is no universal way that'll work for all, just individual solutions for different macs??? could my problem be exacerbated by using the double layer (double the permissions to fix?) of a Panther OS with Tiger Upgrade disk?
when i last tried to resolve the "error" with safe mode, fsck and DU Repair Disk/Permissions, which initially failed, i resorted to Disk Warrior, which re-built the directory, and "fixed" the HD. when i re-tried fsck it said the HD was "ok", but i still had the "error: underlying task..." on DU?
is there an issue with the Security Update oo8 because it's PRIMARILY for 10.5 and not Tiger? why have some encountered this problem and others escaped any seeming conflicts ? is this problem also caused by JAVA updates (there are, after all, 4 updates!)
more importantly, WHAT CAN I DOOOOOOOO?
thank you

looking at your suggestion to check /Library/Startup items in the concurrent thread ("Help needed after installing Security Update 2008-008"), i recalled that the only thing i have in this file system is 3 folders concerning Intego, NetBarrier and Virus Barrier. one of these contains the NetBarrier x4 daemon which has no image, just the apple "pencil, ruler, pen on paper" "A" image. i don't think it correctly downloaded, but this the case in every instance.
i'm running netbarrier x4 10.4.5 updated and downloaded on installation. intego Support says that there should be nothing in my "Startup/Login items". i thought they meant Login items (users>login items) because when i take the folders out of my "/Library/Startup items", NetBarrier fails to "initialize".
intego is now on newtbarrier x5, but they say x4 is fully compatible with Tiger???
my baby maybe getting on, but it's strong enough, i just need to know what's bugging it!

EOS Utility update issue

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