EOS utility won't wake up the 1DC

One of our photographers is in the field with our 1D-C and is having trouble with the EOS Utlity.  Actually it is working very well except for one key thing, the software won't wake the camera up.  What I mean is that, while a half press of the shutter on the actual camera will wake it from sleep, the shutter button in the software will not.  We are on a new powerbook with 10.8 and on the newest version of the utility.  That said, this is our first time shooting with the utility so it could be something really simple, or it could be that the 1D-C is new and not 100% working yet.  I appreciate all thoughts and advice. 
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Hi mdantzker!
What you are describing is normal.  When the camera powers off or goes to sleep, there is no longer any communication between the computer and the camera, so EOS Utility cannot establish a connection with the camera to be able to wake it up.  If there is an issue with the camera going to sleep, I recommend that you disable the auto power off feature in the menu.  Please follow these steps:
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    Process: EOS Utility [3205]
    Path: /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility
    Identifier: com.canon.EOS Utility 2
    Version: 2.7.1 (2.7.1.0)
    Code Type: X86 (Native)
    Parent Process: launchd [87]
    Date/Time: 2010-04-03 20:13:39.429 +0100
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Anonymous UUID: 0BB00103-D2C2-45FF-A761-BB94C42B8599
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000002a
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    objc_msgSend() selector name: setParentItem:
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x93425ed7 objc_msgSend + 23
    1 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    2 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    3 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    4 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    5 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    6 com.canon.EOS Utility 2 0x0001a0f7 -[CameraItem initWithItem:parent:objectType:] + 2007
    7 com.canon.EOS Utility 2 0x0001991e -[CameraItem initWithItem:parent:] + 48
    8 com.canon.EOS Utility 2 0x0003c57a -[ThumbnailController createCameraItems:flag:] + 231
    9 com.canon.EOS Utility 2 0x000445f6 -[ThumbnailController autoTransferImage:] + 148
    10 com.canon.EOS Utility 2 0x0000dd64 -[MainController autoTransferImageDone:] + 280
    11 com.apple.Foundation 0x93722b75 __NSFireDelayedPerform + 693
    12 com.apple.CoreFoundation 0x9558dedb __CFRunLoopRun + 8059
    13 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    14 com.apple.CoreFoundation 0x9558b691 CFRunLoopRunInMode + 97
    15 com.apple.HIToolbox 0x91fb5f0c RunCurrentEventLoopInMode + 392
    16 com.apple.HIToolbox 0x91fb5cc3 ReceiveNextEventCommon + 354
    17 com.apple.HIToolbox 0x91fb5b48 BlockUntilNextEventMatchingListInMode + 81
    18 com.apple.AppKit 0x97951ac5 _DPSNextEvent + 847
    19 com.apple.AppKit 0x97951306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    20 com.apple.AppKit 0x9791349f -[NSApplication run] + 821
    21 com.apple.AppKit 0x9790b535 NSApplicationMain + 574
    22 com.canon.EOS Utility 2 0x000036c0 main + 487
    23 com.canon.EOS Utility 2 0x00002e62 _start + 216
    24 com.canon.EOS Utility 2 0x00002d89 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x974570ea kevent + 10
    1 libSystem.B.dylib 0x97457804 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x97456cc3 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x97456a68 dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x974564f1 pthreadwqthread + 390
    5 libSystem.B.dylib 0x97456336 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.USBDslr 0x12fb8315 cmdtConNotifyFunc(void*) + 1029
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.FWDslr_x 0x13008681 initEntryFunc + 971
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x974308da machmsgtrap + 10
    1 libSystem.B.dylib 0x97431047 mach_msg + 68
    2 com.apple.CoreFoundation 0x9558c77f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x9558b864 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x955917a4 CFRunLoopRun + 84
    5 jp.co.canon.FWDslrP_x 0x1303df1d initEntryFunc + 971
    6 ...ple.CoreServices.CarbonCore 0x91c467ae PrivateMPEntryPoint + 68
    7 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    8 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x9743093a semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x9745e445 pthread_condwait + 1066
    2 libSystem.B.dylib 0x9748d028 pthreadcond_timedwait_relativenp + 47
    3 com.apple.Foundation 0x93748a84 -[NSCondition waitUntilDate:] + 453
    4 com.apple.Foundation 0x937017f5 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
    5 com.apple.Foundation 0x937016d8 -[NSConditionLock lockWhenCondition:] + 69
    6 com.canon.EOS Utility 2 0x001043d1 -[CacheController cacheThread] + 125
    7 com.apple.Foundation 0x9370c8d8 -[NSThread main] + 45
    8 com.apple.Foundation 0x9370c888 _NSThread__main_ + 1499
    9 libSystem.B.dylib 0x9745dfbd pthreadstart + 345
    10 libSystem.B.dylib 0x9745de42 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00953000 ebx: 0x00000001 ecx: 0x9888c4ae edx: 0x0000000a
    edi: 0x00955400 esi: 0x00953000 ebp: 0xbfffd568 esp: 0xbfffd068
    ss: 0x0000001f efl: 0x00010206 eip: 0x93425ed7 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x0000002a
    Binary Images:
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    Thanks for the many comments, I turn on the computer, turn on the camera using the AC adapter. I then plug the USB cord into the computer. The computer recognizes the camera and the EOS first screen comes up asking “what do you want to do”, I click operate “camera”. Then up comes what I call the EOS screen its about 3 inches wide, has camera settings on top and you work your way down to three choices live view, test screen and something else. I click on live view and the camera mirror locks up and I get the image on the computer screen, in real time. I then do my focus adjustment,, set my shutter, and f stop via the computer. That where the computer assist seems to stop. Yes, I do know that I have to close the live view. I then try to use what looks like a shutter button on the computer screen and nothing happens. I can click the shutter manually and two things happen. I have registered Photoshop to receive the photos. Photoshop which is already open, received the new image as a jpg. The second thing that happens is the a small “screen” which had the same photo as photoshop opens, this is the screen that open if you have no project/program registered. I cannot make the camera function (take a photo) via the computer. Has any one gotten their computer to take the photo or do you have to push the shutter manually?   You mengtioned normal remote shooting, is that different that using live view?

  • 1Ds Mark III + Teathered + EOS Utility + Lightroom = CRASH

    I picked up my 1Ds Mark III on Monday got it home test it out and everything seemed to work just fine including teathering the camera to the MacBook Pro. Tonight I wanted to test out a couple other features and really check the files out. However I ran into some problems.
    First thing I noticed was as soon as the shutter was fired and the image transfers to the computer you get a new window Quick Preview and its just that a quick preview of the image. If you close the quick preview it does not come back the next time you fire the camera.
    However if you have Lightroom running and set up to watch a folder and then automatically move the images to another folder (which is required in LR) and the Canon Quick Preview comes up, it will lock the camera up and the blue download status bar stays blue. The next time you fire the shutter you see a Busy symbol with a yellow triangle and an explanation mark in the camera software window. You will no longer be able to download or teather more images.
    If this does happen Ive either had to quit or force quit all applications, disconnect the camera and then restart EOS Utility (Leaving lightroom closed) fire the shutter with EOS utility and let the Quick Preview come up then close the quick preview and finally restart Lightroom.
    In my opinion its that Quick Preview and Lightroom that are conflicting. Quick Preview is trying to show you the file and Lightroom is trying to move the file to a new folder. The EOS Utility does have preferences for Linked Software I even changed that to None and still the same problem.
    Im going to call Canon again tomorrow to go over this in more detail now that Ive found out exactly what causes it and how to work around it, but in my opinion this is a bug and we should be able to turn that Quick Preview Off.
    Thanks
    Mark

    To answer a couple questions I received:
    Question:
    What computer are you using ? what Mac OS ? did you use the software that came with the 1ds Mark III or did you download/install the latest updates on Canon web site ? Are you using a USB extension cord ?
    Answer:
    I'm using a 15inch MacBook Pro 2.1 GHz processor with 2 gigs of memory Mac OSX 10.4.11. I'm using the software that came with the camera and since it was just released in the past week and half the software should be current and I did not see anything new updates on the Canon website. The only way to teather the camera is with USB.
    Question:
    Make sure that you've linked software turned off in EOS Utility.
    Answer:
    Linked software was turned off. I even tried turning it on and then off. I even tried linking Lightroom, but that just brought up the import dialog box and wanted to import every time I fired the shutter instead of just auto importing.
    I still really feel that the conflict is with the Quick Preview and Lightroom trying to move that file while Quick Preview is up.
    Either Canon should give us the ability to permanently turn Quick Preview off or Lightroom needs not to move those images in the watch folder ( I never really understood why lightroom requires that after auto import that it has to move the images from the watch folder).

  • EOS Utility for Mac - no "Live Mode" in Focus menu (70D)

    I recently began using the EOS Utility (v. 2.1.4) application for remote shooting, and I'm having a difficult time following the instructions for manually focusing the lens. With the lens switched to AF, and after the EOS Utility has opened to show the Remote Live View window, I drag the selection rectangle to the portion of the image where I wish to focus, then click on the magnifying glass to zoom in. According to the instructions, the Focus popup menu should include several focusing options, one of which is supposed to be "Live Mode" which then allows you to use the arrow buttons to step focus the lens.
    Unfortunately, "Live Mode" does not show up in this popup menu. I see "Quick Mode" and a variety of AF related choices, but "Live Mode" is no where to be found.
    Has anyone else encountered this problem?
    Thanks!

    johnpurlia wrote:
    I recently began using the EOS Utility (v. 2.1.4) application for remote shooting, and I'm having a difficult time following the instructions for manually focusing the lens. With the lens switched to AF, and after the EOS Utility has opened to show the Remote Live View window, I drag the selection rectangle to the portion of the image where I wish to focus, then click on the magnifying glass to zoom in. According to the instructions, the Focus popup menu should include several focusing options, one of which is supposed to be "Live Mode" which then allows you to use the arrow buttons to step focus the lens.
    Unfortunately, "Live Mode" does not show up in this popup menu. I see "Quick Mode" and a variety of AF related choices, but "Live Mode" is no where to be found.
    Has anyone else encountered this problem?
    Thanks!
    I have no actual knowledge of that procedure, so consider the source. But I'd think that for it to work as you intend, the lens would have to be of the type that allows itself to be manually focused while in AF mode. You don't say what lens you're using, but not all lenses fall into that category.
    Bob
    Boston, Massachusetts USA

  • Canon EOS Utility crashes when I try to download photo's from Canon 40d

    As the title says, my EOS Utility crashes as soon as I turn on my 40d to download photo's from it. I've upgraded to the latest Canon Software for DPP, Imagebrowser, EOS utility etc and have got the latest firmware on the 40d itself.
    Anyone else experiencing this?
    Anyone know if Apple / Canon are trying to fix it?
    Anyone got a solution?

    I too use Canon EOS Utility, for a 5D.
    I am still using version 2.4 of the software with my cheap and cheerful generic CF card reader (from Play.com) and it all works fine. The rest of my Canon software is okay, although I do not use it much, preferring RAW Developer and Elements 6, however I still use the EOS utility to download images from my CF cards.
    So as to wether this is an SL problem who knows. I have read in other threads here about problems with card readers not being recognised, replacements having to be purchased.
    My SL went okay with virtually no glitches, so I may be one of the lucky ones.

  • Canon EOS Utility, 5D3 and Mountain Lion (10.8.2): connection/data transfer problems

    Hi all,
    a few days ago I bought the 5D3, which replaced the 5D2.
    I'm experiencing problems in communication between the camera and Mac Book Pro (17" - i7 - 8GB) using EOS Utility (v. 2.12.3) as well as Lightroom 4.3: when I try to transfer photos to my Mac, sometimes the transfer works, sometimes it freezes and crashes (EOS Utility crashes, while LR at the end says he's not able to read the files).
    Strangely this what happens randonmly and if the storage format is raw, or if it is the raw along with jpg, if I use only jpg seems to happen a lot less often.
    Today I tryed to do same things (photo transfer and thetering) using using a PC with windows 7 x64 with the same softwares (Lightroom 4.3 and EOS Utility 2.12.3): everything worked flawless.
    I'm inclined to think that problems are due to incompatibility issues between Mountain Lion and camera firmware's data-transfer protocols...
    Have any of you encountered similar problems?
    Daniele

    Hey Daniele - I am in the *exact* same boat as you - RAW transfers work a little, and then EOS Utility freezes.  I hope someone has a solution!

  • Which versions of eos utility are compatible with dpp4 and 5d mark ii?

    Which versions of eos utility are compatible with dpp4 and 5d mark ii? I selected "remote shooting" in dpp 4.2.1 and "A compatible version of EOS Utility not installed" msg displayed. (I installed eu 2.14.20 & DPP 4 yesterday)

    hdevaney wrote:
    Robert,Thank you for the timely response. Please note the reply received from Canon EOS Digital Support:Subject: Response from Canon - EOS Digital Cameras > EOS 5D Mark II“Normally, when using DPP 4.2.10, you would need to download and install the corresponding EOS Utility 3.2.10 for the remote shooting feature.  However, at this time, the EOS Utility 3.2.10 does not support the EOS 5D Mark II.If you are shooting remotely, you will have to launch the EOS Utility 2.14 and use the controls provided on that application” My other concern is the DPP3 recipe file format “*.vrd” is not compatible with the new DPP4 file format “*.dr4”Decisions Decisions…Thank youhdevaneyYou may be in luck. New versions of DPP 4 and EOSU 3 came out this week. It's probably worth giving them a try.

  • EOS utility file name preference problem

    I have a EOS 7d and a Rebel  XSI for several years.
    I have had EOS Utility set up to put
    the DR_ prefix on files from the rebel and 7D_ prefix on that camera.
    This was done in the preferences Fine Name tab.
    Worked like a charm for several years.
    Now it does not work, when I plug in the 7D after
    having downloaded frm the Rebel, the 7D_ rather thad DR_ prefix
    shows up in the name in the File Name tab.
    This is true even though the top of the main page says
    E)S Utility - EOS 7D
    That is, it recognized the camera to be the 7D
    but shill has the Rebel preference values.
    Am I doing something wrong, or has something changed?

    JimEngel,
    On your desktop, right-click and select [Personalize].  Click on [Display], then look at what the size is set to.  Is it set to [Larger 150%] or [Smaller 100%]?  Please make sure it is set to [Smaller 100%].
    Also, since the settings seem to be reversed, connect one camera and adjust the settings to where they need to be.  Then, confirm the settings, close EOS Utility and disconnect the camera in that order.  Do the same for the other camera.  Are the settings still reversed?
    If this is a time sensitive-matter, additional support options are available at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • EOS Utility v 2.13.20

    I have new 70D connected via WiFi to Win 7 64 PC.
    Pairs perfectly with Pairing SW and then auto starts EOS Util
    Trouble is I do not want it to start EOS util
    Have opened options but Start EOS Utiiltity automatically is greyed out, so I cannot check / uncheck it
    Any ideas on how to stop it auto starting other than un installing it?

    johnpurlia wrote:
    I recently began using the EOS Utility (v. 2.1.4) application for remote shooting, and I'm having a difficult time following the instructions for manually focusing the lens. With the lens switched to AF, and after the EOS Utility has opened to show the Remote Live View window, I drag the selection rectangle to the portion of the image where I wish to focus, then click on the magnifying glass to zoom in. According to the instructions, the Focus popup menu should include several focusing options, one of which is supposed to be "Live Mode" which then allows you to use the arrow buttons to step focus the lens.
    Unfortunately, "Live Mode" does not show up in this popup menu. I see "Quick Mode" and a variety of AF related choices, but "Live Mode" is no where to be found.
    Has anyone else encountered this problem?
    Thanks!
    I have no actual knowledge of that procedure, so consider the source. But I'd think that for it to work as you intend, the lens would have to be of the type that allows itself to be manually focused while in AF mode. You don't say what lens you're using, but not all lenses fall into that category.
    Bob
    Boston, Massachusetts USA

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