Ep 630, 1 ear has higher frequency range??? why?

Well it just happend one day one ear the ear with the longer cord now has a higher frequency rance than the other or maby the other has a smaller one i have not treated it bad not put it in water or annything i use with my zen vision m so it should not overpower and break it and my zen is on bass boost and smart?volume?but when i turn?those off it is still stuffed (unequal) and i dont have anny settings like eq on they are off,?the only thing that i do with them is use them with my zen v m but i do wrap them around my mp3 them put it in my pocket but is that anny diffrent than scrunching them up and putting them in my pocket,?i dont jump armound and fall over on to my mp3 at all, just sit's nicely in my pocket why is it bad?it's not my zvm because i pluged it in to my computer and they were uneven?i'm not happy i love these in- ear headphones but why do theu have to stuff up? why?please help me or i will not buy creative headphones again!!!

Hi,
I am sorry but you probably need to contact customer support about this.

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