EP-635 problem - only one channel playing

Ok, here's the deal - on the other day left channel of my EP-635 earphones sudennly stopped working. I wasn't doing anything, it just broke by itself. I touched the cable everywhere to find where's a gap and found out that the problem is inside this little white thing on the cable (when I was pushing the cable around it the music was playing).
http://img532.imageshack.us/img532/1944/49031843.jpg
I opened the casing up and found out that cable was originally twisted there - this caused the break of the wire inside and a whole channel. And still, left channel is working only if I push the cable in here. Now, it wasn't my fault, it was producer's fault. But my warranty expired, is there a chance to get new ones from Creative? You know, because they designed it that way and there was no option to broke it by user because cable in that section is inside plastic casing, so they should pay for their faulty hardware.

Hey @Agneuw
Thanks for posting in the Spotify Community.
That doesn't sound right. Which device and version of Spotify are you using here? Has this started happening since a particular update or change on the device?
Simple, but does a quick restart of the device help out? If not, try a clean reinstall of the app. This should make sure everything is installed correctly.
Let me know how these checks etc. help.
Jason.

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