EPDF files failing to read on ADE reading software when they have Sidebar color graphics and text, how do we fix problem?

We have 2 different InDesign files not reading properly in ADE reader. Both files have sidebar color graphics and text in them. The one original file's EPDF was showing blank pages for all the page with the sidebars in it when opened in ADE (they are DRM wrapped). Pages that did not have the sidebar showed up fine. Our ebook distributor is telling us that we have to rasterize the file. We are working in InDesign 6 with Adobe Acrobat X Pro. We made JPEGS of each page and reimported into an InDesign file and exported to PDF and our ADE reader then showed the sidebar pages. The file is pretty large though and I have a full length book that has the same problem. What is the problem with our sidebars and what are better solutions than JPEGS for each page? Thanks.

I will give that a try, thank you.

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          1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
          4 GB RAM
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
          NVIDIA GeForce 9600M GT - VRAM: 512 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0
          AirPlay: Version: 1.9
          AppleAVBAudio: Version: 2.0.0
          iSightAudio: Version: 7.7.3
Startup Items:
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System Software:
          OS X 10.9 (13A603) - Uptime: 3 days 22:8:6
Disk Information:
          ST9500420ASG disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 499.25 GB (220.49 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
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USB Information:
          Apple Inc. Built-in iSight
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.64)
          com.livedrive.filesystems.livedrivefs          (2.1.14)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
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          [loaded] com.adobe.versioncueCS4.plist
          [loaded] com.creativebe.MainMenuHelper.plist
          [loaded] com.macpaw.CleanMyMac2.Agent.plist
          [loaded] com.magican.castle.plist
          [loaded] com.microsoft.office.licensing.helper.plist
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Internet Plug-ins:
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          Flash Player.plugin
          FlashPlayer-10.6.plugin
          Flip4Mac WMV Plugin.plugin
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          Silverlight.plugin
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EPDF files failing to read on ADE reading software when they have Sidebar color graphics and text, how do we fix problem?

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