Episodes with corrupted video and sound

I have a season pass for Chuck season 3, and i have reported errors on some of the episodes where the end is corrupted so the picture freeze and sound is just noise.
Unfortunately the support wont help, they just say that i cant get a refund (i never asked for refund, just for a new download of the file) are there anywhere i can contact when support wont help?

Hi,
What operating system are you on?
Does this only happen with the nightly or can you reproduce this on other browsers as well?
Are videos playing on the other tabs?
To confirm what you are seeing:
12 youtube pages are open by the time you get to 12 or 13 the video and audio are corrupted?
Thanks

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