EPM Add-in not available in RRMX

Hello All,
EPM Add-in is installed and can be accessed through MS Excel.
In our scenario, BEx Analyzer is accessed through RRMX Txn however EPM add-in tab is not available in the Excel. Our customer needs both BEx Analyzer add-in and EPM add-in the same Excel which is opened through RRMX.
Why is EPM Add-in not available through RRMX ? How can I get both BEx and EPM add-ins in the same Excel thru RRMX?
Thank You!

Hi Rahul
1. Could you share the SAP BEX, EPM add-in & MS office Application version details? if possible attache the error screen shot
2.  Could you refer the SAP Notes
1755238 - ALL: Character encoding issue - Bex Analyzer and EPM add-in
1713116 - EPM Add-In 10 : EPM tab disappears from Excel because there is no digital signature available
1849958 - EPM Add-in: Error launching office client
BR
SS

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