EPM Configurator won't launch on Windows 7

When I attempt to launch EPM System Configurator on Windows 7 I am getting the following message via command window.
'"C:\Users\Mike\set_hyphome_1.bat"' is not recognized as an internal or external
command,
operable program or batch file.
"JRE or JDK Not Found. Exiting"
"JAVA_HOME is not set"
"Exiting"
I am following Tim Tow's Blog and it says the following:
At this point, I pressed the Configure button to launch the EPM System Configurator and nothing happened. I also tried starting from the Windows Start Menu (Start Menu, All Programs, Oracle EPM System, Foundation Services, EPM System Configurator) and again, nothing happened. After some investigation, including a look at the batch files that launch the Configurator and an attempt to launch from the command line, it was determined the setJavaRuntime.bat was not setting the JAVA_HOME properly. A quick check of the %HYPERION_HOME%\common showed that it did not have a JRE directory.
This is the first major issue installing on Windows 7. To work around the issue, copy a version of the JRE from a working Hyperion install. I checked another 11.1.1.3 machine we have running in the office and it had the JRE version 1.5.0_12 installed. I copied the JRE directory from that machine onto my new Windows 7 machine.
Where can I get a copy of the JRE directory?
Thanks for the help.

Hi,
I have a rather peculiar problem. I don't have access to another PC where epm 11.1.1.3 is installed. Therefore, I do not have a source to copy that JRE folder from.
If someone would be kind enough to mail me a JRE folder for 11.1.1.3, I'd be really grateful.
My email id is: [email protected]
Thanks and Cheers,
Sahil Sampat

Similar Messages

Itunes 10.1 won't launch on Windows 7 x64

itunes version 10.1 for Windows 7 64-bit won't launch after install. I tried launching it under a different user. I tried disabling my antivirus software. I tried using the desktop shortcut, Start menu shortcut, and itunes.exe. The Event Viewer does not log any errors or warnings during installation or when trying to launch the app. I have tried uninstalling and reinstalling the app too. When trying to launch the app, no messages are received, absolutely nothing happens. I had the previous version of itunes installed on the same hardware configuration. During installation, no warnings or errors are received. I checked possible conflicts under msconfig.exe, but only a few apps are checked to start at startup.

When trying to launch the app, no messages are received, absolutely nothing happens.
Some questions in the interest of narrowing in on possible culprits with an error-message-free iTunes launch failure.
(1) Does your QuickTime Player launch, or do you get an error message of some kind when you try to launch that?
(2) If your QuickTime seems to be launching fine, try (by way of experiment) disabling the BonJour Service.
In your Start Menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Maximise the window to better see what's going on.)
Right-click the BonJour Service and select "Properties". In the "General" tab, set Start-up type to "Disabled".
Restart the PC, and try launching iTunes again. Does it launch this time?
If iTunes launches with the BonJour Service disabled, by any chance do you have a recent version of IOBit's Advanced SystemCare utility currently installed on the PC? If so, try uninstalling and reinstalling Advanced SystemCare. Can you launch iTunes without having to disable the BonJour Service now?

ITunes won't launch in windows 7 64 bit

itunes used to work fine under Windows 7. Recently it stopped responding. It won't launch. I can see that the processes are running, in Task Manager. But iTunes never opens.
I have tried a dozen ideas from hardware review forums and I have done all that the Apple site suggests here http://support.apple.com/kb/TS1717.
I have uninstalled and reinstalled iTunes 64 bit and Quicktime and removed and re-installed the Apple Application Support.
Nothing so far has changed anything.
Can anyone help me find out why this is happening and how to correct it?

Quicktime does NOT start
Many thanks.
In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes upgraded but won't launch with Windows 7

Hi
I upgraded to the most recent version of iTunes 2 days ago (5 April 2010) and now iTunes simply won't launch at all. I have tried some of the remedies in the posts and have even tried a complete reinstall but iTunes still will ot launch.
Does anyone have any suggestions? Thanks in advance

I had the same problem: after updating to iTunes 9.1 (no errors) I just couldn't launch it. In Task Manager I saw that the iTunes process was running but it never really opened.
After nights of frustration of scanning the net for solutions I finally managed to get iTunes to run again.
1) Firstly I deleted the new iTunes 9.1 and all programmes associated with it according to the directions given here: http://support.apple.com/kb/ht1923
It also mentions you should remove the Bonjour service but I could never make that work (no privileges or something like that).
2) After that I reinstalled a previous version of iTunes. In this case 9.0.3.15. I got the download here: http://www.oldapps.com/itunes.php
3) Then I disabled the Bonjour service with the MSCONFIG method mentioned at http://support.apple.com/kb/HT2292?viewlocale=en_US
There they state that you should check which service clashes with Windows by trying to disable one service at a time. I found out pretty quickly that it was just the Bonjour service that caused the problems. All other services could run normally.
After the reboot iTunes finally started up again and I was able to restore my library.
Only thing is that I can not use the Remote App on my iPod Touch. That apparently required the use of Bonjour.
I hope this method helps for some of you!
Cheers,
Bart

ITunes won't launch in Windows 8

Recently bought a new laptop which came with Windows 8. I cannot get iTunes 11 to launch in Windows 8. Whenever I launch it, I simply get a completely white screen and Windows Task Manager reports it as "Not Responding." I have attempted to "Repair" the installation, uninstalled, and reinstalled iTunes multiple times (I've also tried running Apple Software Update as well).
On a somewhat related note, Quicktime won't launch either. I can double-click the icon on the desktop as much as I want, but the program simply won't launch, at all. Windows Task Manager doesn't even display it as an active process.

If you are still having this problem, Sony Singh posted this fix in another conversation, and it worked! I have the same Windows 8.1 and iTunes version you have and had the same problem. This totally fixed it.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Simple, huh? Just reboot after youo copy and paste the above file.

ITunes won't launch on Windows 7 after re-boot

I just re-booted my PC and now the iTunes app won't launch. It says iTunes was installed incorrectly but it's been working for YEARS. Before I rebooted, the window popped up to update iTunes but I figured I'd do it after the re-boot. I have over 2000 songs plus movies, etc. in iTunes. And, because it is a PC, there is no Apple Support. Any suggestions?

If all your songs and/or movies are saved on your PC, you shouldn't lose anything if you update or uninstall & reinstall iTunes.
Try to update your iTunes, if you're really worried about losing your songs and/or movies, you can place them on a USB flash drive or External Hard Drive or save them on a Cloud Drive (ei. Google Drive, SkyDrive, etc...)
Message was edited by: keeferaf

Itunes 10.5 won't launch using windows xp

Itunes 10.5 won't launch. I'm using Windows XP Pro. I've uninstalled and reinstalled and conifrmed I have vbscript running. Please advise...

If you have any parental control software either stand alone or installes as a module in your security software, then uninstall the parental control and reboot. It worked immediately for me after working on it for 2 days.

Premiere Elements 13 won't launch in Windows 8.1 (Click the icon and nothing happens)

I'm running the trial version of Premiere Elements 13 on Windows 8.1 64-bit. It's a brand new PC built for video editing. Everything worked perfectly for about a week and all of a sudden I'm unable to start the program. I click the icon and nothing happens. No splash screen, no error code, no spinning circle cursor.
I have the latest video card drivers for my graphics card.
I've tried uninstalling the program, removed every last Adobe file from my PC, uninstalled all instances of Microsoft Visual C++ and reinstalled Adobe Premiere Elements 13. I tried the same with a fresh download of the program. Neither worked.
I've tried installing a couple .dll files based on a similar thread (where a program called iLivid was the issue). I don't have iLivid on this PC and adding the new drivers didn't work.
For the few days that the software was working I loved it and was ready to purchase. Unfortunately I won't be able to buy it until I can get it to launch on my PC. Any help would be greatly appreciated.
Thanks!

celebornx
My major problem was with the reliability of the uninstall reinstall of Premiere Elements 12 Windows. I did not encounter any issues in this regard with 11. And, I have only looked at the 30 day tryout of 13 from Adobe. My computers are Windows XP 32 bit, Windows 7 64 bit, Windows 8 and later 8.1 64 bit. The following describes what got me through the worse of these hassels.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
I am not sure if the above will work for you with 13. But, it would be worthwhile to check them out.
Since you are dealing with current version 13, it might be a good idea to get Adobe via its Adobe Chat involved, with the hope of some remote control of your computer troubleshooting to try to get to the core of the issue. Chat Panels have been hard to come by for some of these issues, but let us try this route.
Please click on the following link
Contact Customer Care
Premiere Elements
Adobe ID and signing in
Adobe ID, sign in, and account help
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Depending on the outcome....if you purchased Premiere Elements 13 from Adobe direct within the last 30 days, you can request your
money back from Adobe. If you purchased elsewhere, then you are left to deal with the return policy of the seller.
We will be watching for further developments.
ATR

ITunes 12.1.1.4 won't launch on Windows 8.1 64 bit

I have a Dell laptop running Windows 8.1 64 bit. I recently let iTunes update to 12.1.1.4. Ever since I updated, iTunes will not start. When I go to the Windows Application Log, I find the following error:
Log Name:      Application
Source:        Application Error
Date:          2/25/2015 10:07:50 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      COMPUTER_NAME
Description:
Faulting application name: iTunes.exe, version: 12.1.1.4, time stamp: 0x54de1991
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xc000041d
Fault offset: 0x0000000000008b9c
Faulting process id: 0x9c0
Faulting application start time: 0x01d051153175cf74
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 71bf9801-bd08-11e4-8315-c4d987f53cd1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-25T16:07:50.000000000Z" />
    <EventRecordID>130544</EventRecordID>
    <Channel>Application</Channel>
    <Computer>COMPUTER_NAME</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>12.1.1.4</Data>
    <Data>54de1991</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>c000041d</Data>
    <Data>0000000000008b9c</Data>
    <Data>9c0</Data>
    <Data>01d051153175cf74</Data>
    <Data>C:\Program Files\iTunes\iTunes.exe</Data>
    <Data>C:\WINDOWS\system32\KERNELBASE.dll</Data>
    <Data>71bf9801-bd08-11e4-8315-c4d987f53cd1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>
I have followed the directions for a complete removal and reinstallation of iTunes. Upon completion of the reinstallation the app will launch, but then after I reboot, the same error occurs. I have tried running in Windows 8 and Windows 7 compatibility mode, as well as Run As Administrator.
What else should I do?

If Jason's post hasn't helped then for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

ITunes won't launch in windows xp - Data Execution Prevention

I have tried removing all apple programs, specifying to turn off DEP for itunes and quicktime, but still cannot run itunes due to the DEP feature.

Quicktime does NOT start
Many thanks.
In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Speedgrade won't launch - Splash Window then nothing!

Hello,
I have had an issue with Adobe Speedgrade CC 2014 not launching either stand-alone (just launching the app) or by using the Direct Link from Premiere Pro.
The Splash screen appears, then vanishes without showing the software. Basically, it looks like this after attempting to launch the app.
After that, the splash screen vanishes, and I'm left with this:
The Speedgrade app doesn't launch, and the Speedgrade Menu Bar item doesn't do much; it allows me to quit the app, or I can force quit from the dock.
This happened to me before, and I contacted Adobe Support. They logged into my machine, and did something with folders and the like, and it seemed to work for a few days, but they did not tell me WHAT they had done. My attempts just now to recreate those steps have been in failure.
Here is what I have attempted:
Opt-Shift click to launch Speedgrade, to skip Preferences.
Trash Preferences.
Uninstall-Reinstall Speedgrade.
Run the adobe CC Cleaner app.
Restart my computer.
The computer I am using is a MacPro tower, late 2012.
3.2 Ghz Quadcore Intel Xeon
20 GB Ram
ATI Radeon HD 5700 1024 MB Graphics
OS is currently on 10.10.1, and Speedgrade is fully up-to-date, as is the OS, I believe.
I'm unsure of how to proceed, but would love to find a permanent solution. This is the only software in the Creative Cloud that is 'acting up' on me, and it was becoming one I had hoped to use more frequently....sadly I won't be able to do so if it fails to launch like this again. I would like to be do this myself without needing adobe support to log into my machine, as I don't recall what they did exactly, since they merely left me with a 'okay, it should work now.'
Thanks for your time!
Jonathan Williams

Yes, there have been others with similar issues. Perhaps a bit more to the Mac side of the Grand Divide, but some in PC World also. There have not been a *lot* of users with this, but some ... and for whomever this hits, it's not a minor issue, is it?
As to other software ... yes, there have been instances of PrPro & Ae having the same problem. There's a lot fewer installations of Sg (as far as I know) than either PrPro or Ae, so I've no clue as to percentage of this per program in a relative sense.
As I've noted in another thread, in a few cases the "solution" was based in Mac OS ... someone finally re-formatted their machine, re-installed their OS, then all the flipping programs on the rig ... and when firing up their Adobe DVA's, the offending program worked as per expectations after having been through every flipping thing anyone here or Adobe staff could think of without success. As I'm thinking about it, I do recall one PC user reporting a similar thing ... completely re-formatted and then things just worked. On the Mac side, there've been a couple dot-releases of the OS that have been notable for having problems here, and by reverting to the previous OS release they got back in operation. I don't know which particular numbers those are.
Re-formatting and/or reverting is a time-consuming and frustrating/painful process for most of us. I don't recommend doing so. I'm just noting that for a few, it's been an OS issue, something they couldn't find but clearly with re-installing their OS, stopped being an issue. And a few people have then tried it ... and ... just had all the pain & none of the success.
At this point, I'm gonna reference Dennis Weinmann and Fran Roig who are both engineers on the Sg team and work these forums when not buried with little things like say, reworking the program itself, as they have the tech knowledge of all the under-the-hood things that might be of useful assistance. I can speculate ... they could probably help. Or Kevin-Monahan who's more known for being on the PrPro boards but does help here some also ...
Neil

ITunes won't launch on Windows XP laptop.

When I click iTunes, it asks me if I want to make the following changes to this computer and when I click yes, it is unresponsive. Can anyone help please?

Hey Sh33r1n!
I have an article that will address this question and help you troubleshoot the issue:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Thanks for using the Apple Support Communities!
Cheers,
Braden

Itunes won't launch on Windows XP

I have in the last few days downloaded itunes 7.5 for my ipod classic 80 gb. When i click the icon to bring itunes to screen I get an error message 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience' the Error signature reads 'AppName: itunes.exe AppVer: 7.5.0.20 ModName: unknown ModVer: 0.0.0.0 Offset: 0000b7a4.' This message also appear when I click the Quicktime icon aswell.
Has anyone got ideas how I can get over this problem? I have already uninstalled and reloaded both from CD & Web.

I have never installed any of the problem codec packs so I don't know what they look like. Usually people install them intentionally and know what the look like.
Have a good look around in Start>>All Programs to see if you can see anything that looks like them. If you find one ther should be an uninstall facility.
If any one else can help with this please do.
Anyway if you can't find anything this is how you do the cleanup and reinstall, it's probably worth a go if can't find anything, but if you do have an incompatible codec, it won't work.
He is the list of known problem codecs again:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter
You can Google the names to see if that rings any bells.
Reinstalling Quicktime:
Download the stand alone Quicktime:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method here (just Quicktime):
http://docs.info.apple.com/article.html?artnum=93698
Or for Vista
http://docs.info.apple.com/article.html?artnum=305409
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Finder issue - won't launch new window, new plist resets immediately

Hey folks, just a series of strange little problems.
a.) When I launch Finder, it's a blank window. I have to press one of the buttons for a view to get it to show anything at all.
b.) I can't launch another Finder window. This is a problem if I need to, say, drag and drop files from one folder to another. Neither the keyboard shortcut or the New Window option under the File dropdown does anything at all.
c.) When I trash the .plist in Prefs, the problem gets fixed - but only for one new window launch. Then Finder immediately goes back to the no new windows default.
d.) I've had problems with Time Machine launch that were fixed by trashing the Finder plist.
This is happening on my MBP, running 10.6.2. Any ideas appreciated.

Hey, I.m confused... 10.4 or 10.6?
Could be many things, but it's best to start with these two steps, which may fix it also...
"Try Disk Utility
1. Insert the Mac OS X Install disc , then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
Safe Boot... holding Shift key down at bootup. Safe Boot is a special way to start Mac OS X 10.2 or later when troubleshooting.
http://docs.info.apple.com/article.html?artnum=107392
If you can't find your Install Disc, at least try from Safe Boot onward.
Have you booted off your Original Install Disk by holding the *d key* down at boot-up, (not the c key), and run the extended Apple HW Test? Some Install disks require holding the Option key at bootup to select the AHT. Some Macs came with separate AHT CDs.

ITunes won't launch on Windows 8

Hi,
I upgraded to an HP Win8 box a few weeks ago. At the time, iTunes10 worked fine. Then it wouldn't launch - error with file dsennh.dll. I tried uninstalling, dowloading clean version of 11, & re-installing, but I am still getting the error message and cannot launch iTunes from anywhere. Please help!
Thanks!

If Jason's post hasn't helped then for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

EPM Configurator won't launch on Windows 7

Similar Messages

Maybe you are looking for