EPM Workspace EPM Inside Frame error- Please help ASAP!!

Question

Can someone please help me resolve below error with EPM-
I've created resports in web analysis studio and am emailing smartcut URL to about 200 users. 3 of the users are getting below error-
"EPM Workspace cannot function inside of a frame"
pop ups are allowed; java is up to date; hyperion 11.1.2.1.102
any tips?

Answer 1

Hi,
The document can be found in support.oracle.com
I had pasted the contents though, which might be helpful
After embedding a Financial Reporting (FR) report or Web Analysis (WA) report to a Planning Task List using the Smartcut url in the Planning, and then try to open the report through Task list in Workspace, you will get the following error:
"EPM Workspace cannot function inside of a frame. Contact your system administrator."
Cause
This issue is caused by unpublished BUG 11854015 "ERROR OPENING PLANNING TASK LIST REPORT WITH "WITHNAV_GET"
Solution
Until a service fix is released to address this issue, the following workaround currently exists to resolve this issue:
1. Use the below URL while specifying in the Smart Cut, http://server.example.com:19000/workspace/WorkspaceLaunch.jsp?uri=index.jsp%3fmodule%3dwksp.relatedcontent%26repository_path%3d%2Fmyfolder-name-here%2Fmy-report-name-here
2. Replace myfolder-name-here with the name of the folder and my-report-name-here with the name of the report. The URL must be encoded.
3. You must use %2F where you would use a slash in the repository path. You might also need to encode the report name due to the double-byte characters in the report name. The encoding for % is %25. So, if the character %8a appears in the SmartCut URL for the report, then the encoding for the URL above would be encoded %258a.
Hope this helps,
Thank you,
Charles Babu J