EPrint/Apps Connectivity Troubleshooting - Please Review
ePrint & Print Apps Connectivity Troubleshooting Steps – Please Review before posting
This information below is provided to help you to resolve web services connectivity problems to enable your printer to print with ePrint, launch/use Print Apps, enable web services, print your web services info sheet, or add your printer to your account on the HP ePrintCenter. Only items that have actually been shown to resolve customer issues have been included in the list.
For best results review and apply the applicable steps below in the order presented before posting a request for help in the forum, so that forum members who respond to your post can provide the best possible assistance.
Also see this post (http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Start-here-Web-Services-How-To-and-Troubleshoo...) for additional “how-to” and links to important web services information, FAQs, and Help content.
Before applying the troubleshooting information below:
If you receive an “Invalid code” message when you try to add your printer to your HPePrintCenter account, but aren’t having any other problems using ePrint and Print Apps, you most likely only need to reprint your web services info sheet from your printer. Your printer's claiming code that is printed on the info sheet can only be used to add your printer to your ePC account for 24 hours after printing the info sheet. Reprinting the info sheet doesn't change your claiming code, it just re-enables your printer to be added to your ePC account for another 24 hours. See here for the steps to re-print your web services info sheet.
If you enabled Web Services on your printer but the Web Services info sheet containing your printer’s claiming code did not print, your printer has not fully completed its web services registration and will not print ePrint emails or print app content. In this case you will not receive any error messages on the printer and you can view your printer’s email address on the printer front panel display. If your web services info sheet does not print within five minutes of enabling web services, try removing and enabling web services again. If your Web Services info sheet still does not print after re-enabling web services, you will need to wait and try again later. If you do receive error messages when trying to enable web services, continue to the web services connectivity troubleshooting steps below.
If you have ePrint emails that aren’t printing, please first ensure you confirm your emails meet ePrint format/attachment requirements. Review the ePrint email requirements in the ePrint FAQ/Help on HP ePrintCenter at www.hpeprintcenter.com. You can also check your printer’s connectivity status and ePrint job list on HP ePrintCenter if you have created an account there and added your printer. (Always use the “Refresh” button on the ePC page, not your browser refresh button, to view updated printer connection status on the HP ePrintCenter.)
A. Easy steps that can be surprisingly helpful – try these first:
Verify your network’s internet access is working – on a computer connected to your network, use a web browser like Internet Explorer or Firefox to view a web page. If you can’t access the internet your internet service provider may be having a service issue that is affecting ePrint/Print Apps.
Go to HP ePrintCenter and look in the News section (http://h30495.www3.hp.com/news/ ) to see if there are any service status updates. In some cases, you might just need to wait a little while and try again.
Turn wifi off and then on again on your printer and wait for a minute for your printer to reconnect to your network
Reboot your printer - turn power off and then on) and wait for a minute for it to reconnect to your network
Reboot your router - remove the power cord from the back of the router, wait a minute, and then plug it in again and wait for at least a minute for the router to power up and all your devices to reconnect.
B. Check your printer’s IP address to confirm it is connected to your network.
Verify that your printer has a valid IP address (for example, typically 192.168.x.x on a home wireless network) by viewing the network settings screen in the Networking or Wireless menu on your device’s front panel display, or by printing a Printer Status Report (usually found on the Tools menu). If your printer does not have a valid IP address re-run the network setup process for your printer. For more help with setting up or troubleshooting your HP printer’s connection to a wireless network, go to http://www.hp.com/go/wirelessprinting
C. Confirm that both your printer and router have up-to-date firmware:
Having up-to-date firmware on your printer or router is important to use web services.
Check to ensure you have the latest firmware (FW) for your printer by checking for product updates, usually found under the “Web” or “Preferences” options on your printer’s menu. If your printer finds an update but is unable to complete downloading/installing it, ensure your router FW is up to date and try again. If your printer continues to fail to complete the download of an available FW update, continue to “E. Set a Manual IP/DNS Server” below.
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Resolve temporary connection failure after printer firmware upgrade
Some printers may experience connection failure after firmware upgrade. This is because the printer reboots itself after firmware updates and needs to re-establish network connection.
Check to ensure the printer has been given a valid local IP by your router (eg. 192.168.x.x if DHCP is used) before trying to access print apps or using ePrint. You can see your printer’s IP address by going to the printer’s Wireless or Network setup menu.
If you don’t see an IP, you may have to restart the printer. In some cases, you may have to remove and re-enable web services to re-establish your connection.
Refer to the FAQ & Help section on HP ePrintCenter for more information on how to remove and re-enable web services from your printer.
Allow your printer enough time to reconnect to your network after you try any of the steps above, before you try ePrint or Print Apps again.
D. Remove and Re-enable Web Services and Restore Factory Defaults
Remove and then re-enable web services on your printer. If the web services info sheet does not automatically print within a few minutes of re-enabling web services, web services has not been fully enabled on your printer. You may need to wait and remove and re-enable web services again in few hours to allow the issues affecting your printer’s communication with the cloud servers to clear up. Until a web services info sheet prints out your web services registration is not complete. Complete the steps below while your printer is connected to the Internet.
Photosmart: The Remove Web Services option is available either under the Setup>Wireless>Web Services menu option, or the Setup>Web option, or via the ePrint icon on the printer front panel.
On the eStation select the Menu button on the eStation display (to the right of the Home and Back buttons at the top left when the display is docked on the printer); Select Settings; Select "Web Services”; Select the “Web Services” checkbox.
Officejet: Use Setup > Web Services Setup > Restore Factory Settings to remove Web Services from the printer.
LaserJet: Print a configuration page from your printer to locate the IP address. Open a Web browser and type the product IP address into the address line. The HP-embedded Web Server will open. Click the HP Web Services tab. Select the option to remove Web Services.
2. Restore Factory Defaults on your device. If removing and re-enabling web services does not resolve the problem, restore factory defaults on your printer and try again. The factory default option is usually found in the Setup>Tools menu on your printer. Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
E. Set a Manual IP/DNS Server settings on your printer
Setting a manual IP address/DNS Server on your printer will resolve web services connectivity issues that can occur on some networks with some routers. Note: Setting a manual IP/DNS Server may be particularly helpful on networks using DSL/VIOS routers.
Please read the instructions below completely before applying them. You should not attempt these on your own if you don't understand networking basics. Most of us have a "techie" buddy/friend/family member...if you're not comfortable this might be a good time to call him/her, or contact HP support to assist you.
Before you begin, first remove Web Services from your printer if it has been enabled. (See section D. 1. above.) Removing web services will remove your printer from your HPePrintCenter.com account (if you have previously set up an account and added it). When you re-enable web services after completing these steps you will have a new ePrint email address and need to add your printer to your ePC account again.
How to set a manual IP address/DNS Server on your web-connected printer:
Print a Network Configuration Page from the printer front panel. On some printers this will be under Wireless>Wireless Settings, and on other models use the “Print Report” option from the Wireless status screen accessed from the wireless icon on the printer home screen. Note the printer's IP address that is listed in the IPv4 section of the report. On most printers you can also see the printer’s IP address from the Wireless menu, or on the Wireless status screen.
Type that IP address into your browser address bar (where you would normally type a web page URL) and hit enter - this will load the printer's internal settings page (also known as an Embedded Web Server, or EWS)
Select the “Network” or “Networking” tab (the label varies depending on printer model) from the tabs along the top of the screen in the EWS
Depending on your printer model, the next step(s) will vary:
Select the “IPv4” option from along the left side of the Networking screen
or
Select the “Networking” option from the left side of the screen
Then select the “Network Address (IP)” option from the left side of the screen
The screen you end up on should be the “IP Address Configuration” screen. That screen allows you to choose an Automatic or Manual (i.e., fixed) IP address for your printer, as well as Subnet Mask and Default Gateway values. You will use this screen to set a Manual IP address and DNS Server for your printer.
To continue:
Select the radio button next to “Manual IP”
Select the “Suggest a Manual IP Address” option below the IP address fields. The Manual IP address fields will automatically populate with suggested values after a few moments.
Select the “Manual DNS Server” radio button in the DNS Address Configuration section
Enter the address just entered in the “Manual Default Gateway” into the “Manual Preferred DNS Server” field. Leave the “Manual Alternate DNS Server” entry blank.
Carefully double-check the values you entered to make sure they are all correct.
Click 'Apply'
Save any open documents and close any web browsers on any computers
Turn off the printer and unplug the router.
Plug in the router, wait for it to start up and for status lights to settle down (approximately a minute at least), then turn on the printer.
After the printer has connected to your network, enable web services on your device, accept any firmware updates that may be offered, and add your printer to your account on HPePrintCenter.
In some cases you might need to add the printer to your computer’s Printer/My Printers folder again, after you set the new manual IP address. If you have problems printing to your printer, simply use the option to add a printer, select the Networked printer type, and complete the add printer wizard. You will not need to reinstall any printer software on your computer.
F. Check for port/proxy issues
Note: These issues are not commonly experienced, and primarily affect users in business environments.
ePrint and Print Apps require access to establish connections out to HP servers via ports 80, 443, 5222 and 5223. Primarily in some business environments, network administrators may block devices initiating communication from within the firewall on some of these ports. Please check with your network administrator or Internet Service Provider to make sure those ports are not blocked on your router/firewall for outward-bound communication initiated by your printer.
Important Note: We are not suggesting that you set up port forwarding on your router to open these ports for connections initiated from outside your network to your printer. That is not required and could be a security risk for your network.
2. In some business environments the local network which the printer is connected to may require a proxy setting to access the Internet. Check with your IT Administrator or Internet Service Provider (ISP) for proxy setting if necessary. Most ISP for home users do not require proxy configuration for Internet access. (Note: HP web connect printers currently do not support secure proxy servers)
To set a proxy on an Officejet All-in-One, see this document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02524629&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
If the steps above have not resolved your ability to use ePrint/Print Apps, please submit a question in the here in this support forum, confirming you have completed this connectivity troubleshooting and identifying the error/problem you are experiencing. Thank you.
I am an HP employee.
This question was solved.
View Solution.
eprint has to be the biggest boondoggle ever created. HP should be embarrased by their incompeetance - been two weeks and I have not been able to access the feature. Told a number of times (after LONG wait on phone) that there were problems with their servers and to try again in a day or so - very helpful and professional. Feel like I'm dealing with "Dogbert" customer support in Dilbert cartoon world. Can't log on using snapfish or any other means. I guess I just have to give up and recognize that HP just doesn't care - false advertising and promotion. No satisfaction.
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What is POP, POP3, and IMAP When I Setup My Email Account in the HP ePrint App?
I have done as much research as I can do in regards to setting up the HP ePrint App Email Accounts. If you do not see your email information listed here, feel free to post it below or contact your internet service provider, phone or email company, or whomever else that might know this. I am certain there are many more that could be added but this is a rather extensive list. I hope you find what you need to finish setting up your email applications.
I have noticed information differs from website to website but as I have learned over time, with domain masking and companies buying out other companies, I just researched all the information I could find and that way if one of the hostnames or ports don’t work, then you can continue to view further into this page to see if that information is the same. At that point, if you can’t find what you need here, I would say you have done all that you can do before contacting the appropriate support team for your email information.
Most of the links are active and the ones listed below should send you directly the pages I pulled this information from but only a few of them were from the actual support sites themselves (Apple support was vague, as well as Microsoft, Macintosh, and commonly used ISPs). Save yourself some time by searching here first. I hope you find what you need in this one-stop-shop and if you get an email address not listed here please post it below and I will add it to this original document.
Lastly, as this information is from forum-based and other unofficial websites, I would like to add that this is a copy/paste/edit-for-easy-reading document I created in my spare time. This is a very long document so I do recommend using the search and find quick keys to search for the email you need but the top part of this has definitions as to what servers, ports, and hostnames are and the basic setup in case you need to know what these options are used for and what they mean.
Below are the most common settings needed to set up most POP3/IMAP Email Clients or Devices:
The following information below can be found at http://www.swestcom.com/Support/q4.htm
“What is POP3?
Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline."
"What is IMAP?
The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers."
"Main difference between IMAP and POP3:
The POP3 protocol assumes that there is only one client connected to the mailbox. In contrast, the IMAP protocol allows simultaneous access by multiple clients. IMAP is suitable for you if your mailbox is about to be managed by multiple users."
"What is SMTP?
Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet. SMTP uses TCP port 25 or 2525 and sometimes you can have problems to send your messages in case your ISP has closed port 25 (How to check if port 25 is open?). To determine the SMTP server for a given domain name, the MX (Mail eXchange) should have more information."
"When setting up:
POP - choose POP and the incoming server port will default to 110
IMAP - choose IMAP and the incoming server port will default to 143
All other settings are the same.
Username = [email protected]
Password = the password you set up when you configured your mail box
Incoming Mail Server = mail.yourdomain.com
Outgoing Mail Server= smtp.yourdomain.com
Outgoing Server Requires Authentication (typically found in advanced options or settings)
Do NOT check "Log on Using Secure Password Authentication"
Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
Outgoing Server Port= 2525 or 587This is subject to change based on the individual preferences of your ISP"
Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."
Email Ports
For networks, a port means an endpoint to a logical connection. The port number identifies what type of port it is. Here are the default email ports for:
POP3 - port 110
IMAP - port 143
SMTP - port 25
HTTP - port 80
Secure SMTP (SSMTP) - port 465
Secure IMAP (IMAP4-SSL) - port 585
IMAP4 over SSL (IMAPS) - port 993
Secure POP3 (SSL-POP) - port 995.
For Mozilla, Outlook, Windows mail, Windows Live, Outlook 2003-2010, Entourage for Mac OS, and Mail for Mac OS follow this link: http://help.outlook.com/en-ca/140/cc875899.aspx (this website has not been looked over for validation but may assist in other leads towards the right direction)
Have you ever wished you could use your AOL email account with something else, something more powerful, something more convenient than AOL, something like Outlook, Windows Mail, Outlook Express, or The Bat!? Thanks to the wonders of IMAP, you can.
If you set up your AOL email account in any email client capable of IMAP, you can receive and send messages easily. Even the AOL folders — Spam, Saved, Sent Items and your Trash will be there automatically. Of course, you can also use POP to fetch incoming mail in an uncomplicated fashion.
For instructions on how to assist you with this you can also follow this link: http://email.about.com/od/aoltips/qt/Access_an_AOL_Email_Account_with_any_POP_IMAP_Email_Program.htm
Set Up POP or IMAP E-Mail on an Android G1 How do I set up POP or IMAP E-Mail on an Android Device?
From the home screen, tap Applications > Settings > Accounts & sync > Add account > Manual setup.
On the Incoming settings screen, in the Protocol drop-down menu, select IMAP or POP3. We suggest you select IMAP because it supports more features.
In the Email address and Username text boxes, enter your full e-mail address, for example [email protected], and then select Next. Your user name is the same as your e-mail address.
In the Password text box, enter your password.
In the IMAP server or POP3 server text box, enter your IMAP or POP server name. For information about how to look up the server settings you need to complete this step and other steps in this procedure, see “How do I find the server settings” later in this topic.
In the Security type drop-down menu and Server port text boxes, specify the POP or IMAP settings that you looked up in step 5, and then tap Next. Your e-mail application will check your IMAP or POP settings.
On the Outgoing server settings screen, the Login required option should be selected for you, and the Username and Password text boxes should be filled in.
In the SMTP server text box, enter the SMTP server name you looked up in step 5.
In the Security type drop down menu and Server port text box, specify the SMTP settings that you located in step 5, and click Next.
In the Account name, text box, enter a name for your account (for example “Office 365 email” or “Work email”). In the Your name text box, enter the name you want displayed when you send e-mail to others (for example “Tony Smith”), and then select Finish Setup.
What else do I need to know?
If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Your E-Mail Using a Web Browser. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
Information below provided by: http://www.defcon-5.com/support/index.cfm?docid=95
Yahoo:
POP3: pop.mail.yahoo.com Port 995
SMTP: smtp.mail.yahoo.com Port 465
ESMTP should be enabled
SSL: YES
User name must not include the @yahoo.com
GMail:
POP3: pop.gmail.com Port 995
SMTP: smtp.gmail.com Port 465
ESTMP should be enabled
SSL: YES
AOL:
IMAP: imap.aol.com Port 143
SMTP: smtp.aol.com
SSL: NO
ATT World Net:
POP3: ipostoffice.worldnet.att.net Port 995
SMTP: imailhost.worldnet.att.net Port 465
SSL REQUIRED for Incoming and Outgoing
Cox:
NOTE: With Cox you can only use their SMTP servers while on their network.
Central
POP3: pop.central.cox.net
SMTP: smtp.central.cox.net
ESMTP should be enabled
SSL: NO
East Cost
POP3: pop.east.cox.net
SMTP: smtp.east.cox.net
ESMTP should be enabled
SSL: NO
West Cost
POP3: pop.west.cox.net
SMTP: smtp.west.cox.net
ESMTP should be enabled
SSL: NO
Comcast:
POP3: pop3.comcast.net Port 110
SMTP: smtp.comcast.net Port 587
ESMTP should be enabled
SSL: NO
User name must NOT include @comcast.net
Comcast SMART ZONE:
POP3: sz-pop.mail.comcast.net Port 995
SMTP: smtp.compcast.net Port 587
ESMTP should be enabled
SSL: NO
User name must NOT include @comcast.net
Earthlink:
POP3: pop.earthlink.net Port 110
SMTP: smtpauth.earthlink.net Port 587
ESMTP should be enabled
SSL: NO
User name must include @earthlink.net
Hughes Net:
POP3: mail.hughes.net Port 110
SMTP: smtp.hughest.net Port 25
ESMTP should be enabled
SSL: NO
User name must include @hughes.net
Metrocast:
POP3: pop.va.metrocast.net Port 110
SMTP: smtp.va.metrocast.net Port 25
ESMTP should NOT be enabled
User name MUST be full email address
SSL: NO
MSN:
POP3: pop 3 . live. com port #995.
SMTP: smtp.live. com port #25
SSL: YES
ESMTP: should be enabled
User name must have the full email address
NetZero:
POP3: pop.netzero.com Port 110
SMTP: smtpauth.netzero.com Port 25
ESMTP should be enabled
SSL: NO
User name must include @netzero.com
Verizon:
POP3: incoming.verizon.net Port 110
SMTP: outgoing.verizon.net Port 25
ESMTP should be enabled
SSL: NO
The following information is according to a forum comment at the bottom of this webpage concerning HOTMAIL and mail server settings:
“As other web based email services, Hotmail is using the HTTP protocol for connecting you to your mailbox. If you want to send and receive Hotmail emails using an email client software, then your software must support Hotmail HTTP access for your email account. Some email clients, such as Outlook Express or Microsoft Outlook, offer builtin support for Hotmail accounts, so you only have to select HTTP when you are asked to select your email account type and select Hotmail as the HTTP Mail Service Provider.”
Mail Server Settings for Hotmail using the Microsoft Outlook Connector
If you are using Microsoft Outlook & the Outlook Connector, you can define your Hotmail account just like any regular POP3 email account:
Hotmail Incoming Mail Server (POP3) - pop3 . live. com (logon using Secure Password Authentification - SPA, mail server port: 995)
Hotmail Outgoing Mail Server (SMTP) -smtp . live . com (SSL enabled, port 25)
Additional information from this website has not been confirmed or validated as of yet but it does include additional information or perhaps corrected information. If the above steps do not fix the problem with setting up an email account for the HP Apps then read on:
Yahoo! Mail Settings
Yahoo Mail offers standard POP3 access for receiving emails incoming through your Yahoo mailbox, by using your favorite email client software. To setup your email client for working with your Yahoo account, you need to select the POP3 protocol and use the following mail server settings:
Yahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (port 110)
Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (port 25)
POP Yahoo! Mail Plus email server settings
Yahoo Plus Incoming Mail Server (POP3) - plus.pop.mail.yahoo.com (SSL enabled, port 995)
Yahoo Plus Outgoing Mail Server (SMTP) - plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication)
· Google GMail Settings
The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)
MSN Mail Settings
The MSN email service allows you to use the MSN POP3 and SMTP servers to access your MSN mailbox.
MSN Incoming Mail Server (POP3) - pop3.email.msn.com (port 110, using Secure Password Authentication - SPA)
MSN Outgoing Mail Server - smtp.email.msn.com (select "My outgoing server requires authentication")
Lycos Mail Settings
The Lycos Mail Plus service allows you to use POP3 and SMTP servers for accessing your Lycos mailbox.
Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110)
Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server
AOL Mail Settings
The AOL email service is a web based system, designed for managing your AOL mailbox via HTTP IMAP access. Unlike Hotmail, you can use any email client to access your AOL mailbox, as long as it supports the IMAP protocol.
AOL Incoming Mail Server (IMAP) - imap.aol.com (port 143)
AOL Outgoing Mail Server - smtp.aol.com or use your local ISP SMTP mail server
Mail.com Mail Settings
The Mail.com email service allows you to use POP3 and SMTP servers for accessing your Mail.com mailbox.
Mail.com Mail Incoming Mail Server (POP3) - pop1.mail.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Netscape Internet Service Mail Settings
The Netscape e-mail system is web-based, which means you can access their e-mail from any Internet connection. Netscape Internet Service also supports AOL® Communicator, Microsoft® Outlook, Microsoft® Outlook Express, and other POP3 e-mail software. The outgoing mail server needs SSL support, so make sure your email client software supports SSL connections over the SMTP protocol.
Netscape Internet Service Incoming Mail Server (POP3) - pop.3.isp.netscape.com (port 110)
Netscape Internet Service Outgoing Mail Server - smtp.isp.netscape.com (port 25, using a secure SSL connection)
Tiscali Mail Settings
The Tiscali email service allows you to use POP3 and SMTP servers for accessing your Tiscali mailbox.
Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Freeserve Mail Settings
The Freeserve email service allows you to use POP3 and SMTP servers for accessing your Freeserve mailbox.
Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Supanet Mail Settings
The Supanet email service allows you to use POP3 and SMTP servers for accessing your Supanet mailbox.
Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail se
AT&T SMTP IMAP Server
smtp.att.yahoo.com
SSL Port 465
imap.att.yahoo.com
SSL Port 993
Iphone POP/IMAP Setup
Although I am sure it is out of scope for HP to assist with iPhone setup with mail, contact, calendars, etc so here is a PDF with pictures and a walkthrough from:
https://www.millikin.edu/it/services/HandH/Documents/iPhone%20IMAP%20POP%20Setup.pdf
This hyperlink seems inactive so you may have to copy and paste for a direct walkthrough of this comprehensive pdf.
Lastly if the above information is incorrect or does help, here is one last website to provide you with a complete list that I found located at att.com to assist their customers trying to setup emails in conjunctions with their apps.
Popular POP and IMAP e-mail providers and their incoming server names
http://www.wireless.att.com/support_static_files/KB/KB5892.html
SUBJECT:
Popular POP and IMAP e-mail providers and their incoming server names
What are the AT&T outgoing (SMTP) server names?
SYMPTOM:
ISP E-mail servers
E-mail
ADVISORY:
This information has been retrieved from the proper e-mail provider support pages. This is not an exhaustive list, please refer to your e-mail provider for additional information and compatibility.
FIX:
Outgoing Servers
AT&T outgoing SMTP server policy
Incoming Servers
Users must contact their e-mail service providers for server addresses not included in this list.
Incoming POP3 server uses default port of 110.
Incoming IMAP4 server uses default port of 143.
When using SSL (Secure Socket Layer):
The incoming POP3 port needs to be set to 995.
The incoming IMAP4 port needs to be set at 993.
Internet Service Provider (ISP)
Incoming Server Address
Username
Port
1and1.com
POP: pop.1and1.com
IMAP4: imap.1and1.com
More information at 1and1.com Article.
full e-mail address
POP3: 110
IMAP4: 143
Adelphia
mail.adelphia.net
username only
POP3: 110
Airmail.net (Internet America)
pop3.airmail.net
username only
Alltel.net
(See Windstream)
Ameritech (at&t Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
AOL (America Online)
Instructions and Disclaimer
username only
IMAP4: 143
AIM Mail
Instructions and Disclaimer
username only
IMAP4: 143
AT&T Broadband Internet (ATTBI)
mail.attbi.com
AT&T Worldnet
ipop.worldnet.att.net
-or-
ipostoffice.worldnet.att.net
Informational only:
AT&T WorldNet e-mail may not be accessible from any device e-mail client due to firewall restrictions implemented by AT&T WorldNet.
See alternatives for accessing AT&T WorldNet:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
full e-mail address
POP3: 995 uses SSL
Bell Atlantic (Verizon)
pop.bellatlantic.net
Bell South
mail.bellsouth.net
username only
Cable One
mail.cableone.net
More information at Cable One.
username only
Cablevision
mail.optonline.net
username only
Charter
pop.charter.net
username only
Clearwire
mail.clearwire.net
More information at Clearwire Article.
full e-mail address
POP3: 110
Comcast
mail.comcast.net
More information at Comcast Article.
username only
POP3: 110
ComNetcom.net (Earthlink)
pop.comnetcom.net
Compuserve Classic
pop.compuserve.com
Compuserve
imap.cs.com
username only
Concentric
pop3.concentric.net
Coqui (Puerto Rico)
pop.coqui.net
Covad
pop3.covad.net
More information on support article.
full e-mail address
POP3: 110
Cox Central
pop.central.cox.net
More information at Cox Article.
username only
POP3: 110
Cox East
pop.east.cox.net
More information at Cox Article.
username only
POP3: 110
Cox West
pop.west.cox.net
More information at Cox Article.
username only
POP3: 110
Cox Business
pop.coxmail.com
More information at Cox Business Article.
full e-mail address
POP3: 110
Earthlink
pop.earthlink.net
full e-mail address
POP3: 110
Eudora
mail.speakeasy.net
Excite
pop3.excite.com - Requires "Premium/Gold" subscription for POP3 access. More information at Excite.com Article.
full e-mail address
POP3: 110
Flash (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Gmail (Google Mail)
Instructions and Disclaimer
full e-mail address
POP3: 995 uses SSL
Go Daddy.com
pop.secureserver.net
More information at Go Daddy.com Article.
full e-mail address
POP3: 110
Grande
mail.grandecom.net
More information at Grande Article.
username only
POP3: 110
GTE.net (Verizon)
mail.gte.net
Hughes Direcway
mail.hughes.net
More information at Hughes Direcway Article.
full e-mail address
POP3: 110
Ix.Netcom.com (Earthlink)
pop.ix.netcom.com
Insight Broadband
mail.insightbb.com (SSL must be enabled for remote access)
More information at Insight Broadband Article.
username only
Juno
POP3/IMAP4 is not available.
More information on support article.
Lightfirst (Avenew)
inmail.lightfirst.com
Mac.com (Apple Computer)
mail.mac.com
POP3 access will not work with "alias" accounts.
More information at Mac.com. Related articles 25275, 51729, and 86685.
username only
POP3: 110
IMAP4: 143
Mail.com
pop1.mail.com
POP3: 110
Mediacom
mail.mchsi.com
More information at Mediacom Article.
full e-mail address
POP3: 995 uses SSL
MEdia Net
POP3 access is currently not available to MEdia Net e-mail accounts. Please access MEdia Net e-mail through the device browser.
POP3: 110
Mindspring (Earthlink)
pop.mindspring.com
full e-mail address
POP3: 110
mMode
pop.mymmode.com
username only
POP3: 110
MSN
pop3.live.com
For subscribers that use (and pay for) MSN as their Internet Service Provider, MSN provides POP3 access to their e-mail. More information on configuring e-mail applications, see Microsoft Article 930008.
Alternatives for accessing MSN from a mobile device:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
full e-mail address
POP3: 995
uses SSL
MSN Hotmail
MSN Hotmail is a HTTP e-mail service so a POP3 server name is not offered by MSN Hotmail. While some 3rd party e-mail servers allow access to Hotmail accounts, this may put e-mail security at risk. AT&T will not house 3rd party e-mail server information.
Alternatives for accessing MSN Hotmail from a mobile device:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
NetAddress or Usa.net
pop.netaddress.com
POP3: 110
Network Solutions
mail.yourdomain.com
Network Solutions Support Page
full e-mail address
POP3: 110
NetZero (United Online)
pop.netzero.com
NetZero E-mail Support Page
username only
POP3: 110
Netscape
pop3.isp.netscape.com
Netscape E-mail Support Page
full e-mail address
POP3: 110
NVBell (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
OptOnline
mail.optonline.net
OptOnline Support Article
username only
PacBell (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
PeoplePC
mail.peoplepc.com
- or -
pop.peoplepc.com
PeoplePC Support Article
full e-mail address
POP3: 110
Pipeline (Earthlink)
pop.pipeline.com
POP3: 110
Prodigy (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Qwest in Albuquerque, New Mexico
pop.albq.qwest.net
POP3: 110
Road Runner
pop-server.xxxx.com
"xxxx" equals the users e-mail domain, which can be in the region format ("cfl.rr" for Central Florida or "nyc.rr" for New York City) or simply "roadrunner". The domain can be found after the @ symbol in the e-mail address i.e. [email protected] or [email protected]
Road Runner Support Pages - Choose the appropriate region/state and select the Help menu to locate e-mail settings as they are different based on each region/state.
username only
POP3: 110
sbcglobal.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
snet.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Surewest
pop.surewest.net
More information at Surewest Article.
full e-mail address
POP3: 110
swbell.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Verizon
incoming.verizon.net
username only
POP3: 110
Verizon (custom server)
pop.verizonemail.net
POP3: 110
Verizon (Yahoo! Mail)
incoming.yahoo.verizon.net
More information at Verizon Yahoo! Article.
full e-mail address
POP3: 110
wans.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Websitepros
Server information varies on product.
Contact Information
Windstream
pop.windstream.net
More information on support article.
full e-mail address
POP3: 110
Yahoo!
pop.mail.yahoo.com - Requires a monthly subscription fee for POP3 access.
More information on support article.
See Alternatives for accessing Yahoo! E-mail:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
username only
POP3: 995
uses SSL
Yahoo Small Business
pop.bizmail.yahoo.com
"Forwarding" must be disabled and "POP access" must be enabled. Yahoo Small Business Support Page
SPAM/Bulk folders should be emptied if receiving errors occur.
full e-mail address
POP3: 110
If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
This question was solved.
View Solution.Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app. I am certain other applications also need this information. Although lengthy, I could not find a more comprehensive place to retrieve this information. Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution! -
Hello.
I am trying to print from my iPad. I have connected my printer to the app, and have been able to connect to my Google Drive with no problem.
Microsoft's OneDrive is not on the automated choices. Is there a way to add OneDrive to the app?
I have downloaded HP's AiO remote, which allows costum services, but when I type the URL for onedrive it is unable to connect, telling me to check the URL and my network settings (even though it added google drive not two minutes earlier and everything else is working perfectly...).
Bottom line - how do I add OneDrive to HP ePrint ipad app?
Thank you!
This question was solved.
View Solution.Hi NimrodYanai,
Welcome to the HP Support Forums. I see that you would like to know if there is a way to add Microsoft’s OneDrive to your HP ePrint app.
Currently there is no way to add any other Cloud drives to the app, you are limited to the current pre-populated choices.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
OfficeJet 6310xi - recognized and functional with iOS ePrint app but not AIO app. Why?
As noted - OJ 6310xi is on same netork as other printers and all computing devices. The iOS app "HP ePrint" recognizes and allows printing to the 6310xi.
The AIO Remote app will find all printers on the network except the 6310xi. The 6310xi is not WiFi enabled and is not an "ePrint" printer, but it is networked to WiFi accessible network. Works with one app, why not the other? Am I overlooking a setting somewhere?Hi MedMarkCo
I'm sorry to hear that you are encountering difficulties connecting your printer to different apps.
The HP ePrint app is designed to work with your home wireless network as well as with your mobile device's data access. As you have your printer connected directly to your router via an ethernet cable is available on your wireless network for the app to "see" the printer. For further information on the HP ePrint app I have included a link to the HP ePrint Mobile App FAQs document.
I have done some research on the AIO Remove app you mentioned in your post. I have included a link to their website and they have a way for you to contact them if you need assistance or have feedback.
AIOR All In One Remote
http://www.aioremote.net/home
HP ePrint Mobile App FAQs
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
I have installed the eprint app on my Ipda2 and Ipone 3gs and still not able to print anything except pictures?? can't figure out why when I'm in email, documents, etc eprint nir airprint come up. My printer is an HP OfficeJet Pro 8500a Plus, compatible with both. If I use Print Direct App i can print documents I save to that app but don't really want to use that and prefer to use airprint or eprint. HELP
Hi lobsterdiver1,
I would recommend:
Going to the Web Services menu inside the Setup menu.
Enabling Web Services.
Install any updates that are available after enabling web services (the printer will prompt your or you can manually check for updates under the Web Services menu).
Make sure your iPad and iPhone are connected to the same network as the printer.
Try the AirPrint option located in one of the default apps (Safari, Photos, or Mail).
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP. -
Acrobat cannot connect to the Review Server
I've been invited to a shared review on Acrobat.com. When I download and open the PDF from the Acrobat.com invitation email, I get this error message:
Acrobat cannot connect to the Review Server: Adobe online services.
If I click the "Check for new comments" button in the upper right corner, I get this message:
Could not get new comments. Acrobat did not get a response from the server. Try again later or contact your system administrator.
I can't see other reviewers' comments and can't post my own. I'm definitely online and connected, so not sure what's happening, but have had this error for several weeks now.
My system:
Acrobat XI Pro
MacBook Pro OS X 10.8.5
Safari browser 6.0.5
My Creative Cloud desktop app says Acrobat XI is up to date. I also have Photoshop CC installed.
I've tried logging into Acrobat.com with my Adobe ID before and after opening the PDF, nothing works. Also tried clearing my cache. Is there something in my Acrobat preferences that could be the issue?
Please help.
Thanks,
MarkI am having a similar problem. The review was set up as a test. All our PC colleagues can access as normal. Our 2 Mac machines are not having luck.
Acrobat 10.1.8 Pro
Macbookpro OSX 10.8.5
Error: Could not get new comments. Acrobat did not get a response from the server. Try again later or contact your system administrator.
Could not get new comments. Acrobat did not get a response from the server. Try again later or contact your system administrator.
I'm guessing maybe a proxy issue?... what protocol/port is acrobat tryng to use?
(I tried process above with no luck) -
HP Photosmart 7520 using ePrint app on iPad - eliminate others on network from using printer
Other than "parental control" how can I prevent other wireless network users in the house from using my printer? My dearest always leaves the paper tray empty and he has a perfectly good printer connected to his desktop computer downstairs. He's too lazy to order cartridges. I'd rather he didn't know that I blocked him.
Thanks for any help!
This question was solved.
View Solution.Hi beckys2000,
I see that you have extra printer usage you would like to control, unfortunately, there is nothing I can locate in the printers setting that will allow you to discretely or other wise, put the printer on lock down.
You could however, if you have your dearest's credit card, order the ink straight from your HP ePrint App on your iPad. Touch the SureSupply icon at the bottom of the home page, follow the first time setup, and choose the best deal on ink.
I know it is not the perfect answer, but at least once the inks arrive, you get your printer to your self again.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
There was an error in the app store. Please try again later. (4) Unknow Error. I keep getting this message when I try to sign in on my Mac book.
Can anyone help....pleaseHi Lu2003,
If you are having issues connecting to or logging in to the Mac App Store, you may find the troubleshooting steps in the following article helpful (it is primarily aimed at the iTunes Store, but similar issues can affect the Mac App Store as well):
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
I created an apple id online and not on itunes, my email said the apple id was successfully created but when i used it in itunes it said "This apple idhas not been used in itunes please review your account information "
Hi rixa03!
I have a couple of troubleshooting steps for you to try to resolve this issue. First, you should try closing the app according to the instructions found on this website, which is a troubleshooting assistant for the iPad:
Apple - Support - iPad - iPad Troubleshooting Assistant
http://www.apple.com/support/ipad/assistant/ipad/#section_3
If the issue persists, you may need to try resetting the iPad, the instructions for which can be found here:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Do i have to have a eprint app on my printer display screen in order to print from my iphone
do i have to have a eprint app on my dispay screen on the printer inorder to print from my iphone
what you need is a wireless router configured to you hp printer.
then a print & share software available here:
http://itunes.apple.com/us/app/print-n-share-for-advanced/id301656026?mt=8
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : ) -
How do I enable double sided printing on my iPad through the HP ePrint app?
HP Laser jet 1102w
I have Windows 7 64 bit and a original iPad.
I would like to save paper when I am printing from my iPad. Is there a setting to enable double-sided printing when printing from an iPad using the HP ePrint app?Hi,
Printing a manual duplex printing is not supported by the HP ePrint app or AirPrint as well, it can only be done with printers who provide automatic two-sided printing.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
I downloaded the HP Eprint app from the Google store, there it states that the app will work in landscape view on tablets with screens 7" and larger, my tablets screen is 10.1", it is running Android 4.0.3 ICS and yet when I open up the HP Eprint app it goes into portrait view instead of landscape view. I opened up the HP Eprint settings but there is nothing there to change the view. I use my tablet the same as a laptop including a keyboard case as I hate the Android onscreen keyboard as well as a computer mouse.
I do not believe that using a keyboard cases keyboard or the computer mouse has anything to do with the HP Eprint app not going into landscape mode.
Does anyone know why my HP Eprint app will not go into landscape mode and is there anything that I can do to make it go into landscape mode.
Also my printer is a HP Deskjet 3512 wireless E printer.I wanted to share this problem with the app not flipping views for you automatically with the team that supports this since this seemed like a really rare issue and it was clarified that the device you have receives information from the app and vice versa. For example, the device controls certain functions like if the app can flip and the app determines information like which resolution to display at. If it does not flip automatically, chances are it never will. This mainly affects Androids with non-standard sizes and other off-brand types of devices.
Have you tried the Printer Control app? Maybe that will fix this for you so you can print comfortably. Have you tried uninstalling and re-installing the app in case information was not installed correctly?
I really hope I can help you but from my understanding, I may not be able to but I will happily try.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
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