Eprint fails to print large paper size pdf

Hello
I often need to plot long PDF drawings on my designjet 111 paper roll version. With the pdf reader or professional acrobat printing turns out mission impossible, when there are heavy raster data behind, so i wanted to use the eprint and share solution. Up to a lenght of about 1300 mm it works really well, however when trying with longer drawings the software refuses to print. Is there any method to print longer pdf's with eprint? Is this parameter plotter specific?
I tried as well to print my drawings with the designjet GoWeb virtual printer, that directly creates plt files. But with this solution i don't manage to control the scaling and some frame margins are cut.
I know many people dealing daily with similar problems when plotting pdf drawings on their plotters. Pdf is still a interchange and archive standard in civil engineering projects and a complete solution within eprint&share would probably be very appreciated.
Many thanks for your answers.
Bernie

Hello Bob
i was led on this forum, because it concerns eprinting. i agree it would better fit the designjet forum.
I got an answer from HP concerning my problem and publish it here for info to other users.
kind regards
bernhard
answer from hp eprint+share team:
Sometimes a big PDF or DWG file appears as a non printable with the tip: "Not supported file size. Try to fit a smaller size".
The reason of that is the amount of pixels used to calculate the image is too large. The Adobe PostScript library used by ePrint&Share has a limitation for PDF and DWG conversions. Most of the HP printers work internally at 300dpi when the Draft quality is selected and in 600dpi when Normal or Best qualities are applied. Whit an internal resolution of 600dpi maximum plot length will be 1,3 m., and with an internal resolution of 300dpi maximum plot length will increase to 2,7m.
However, there is an exception with a set of printers that are using also 600dpi with Draft quality. In those cases the maximum length is always 1,3m. The printer list with this handicap is:
- HP Designjet T1100
- HP Designjet T1120
- HP Designjet T1200
- HP Designjet T1300
- HP Designjet T2300
- HP Designjet T610
- HP Designjet T620
- HP Designjet T7100
- HP Designjet T770
- HP Designjet T790
Keep in mind this is a question of the internal printer resolution. It does not mind the resolution of the image.
In the meantime, we recommend you to follow one of the next workaround:
Solution 1:
Step 1: Select Draft in the ePrint&Share quality menu for those printer that are not in the previous list.
In that case, DesignJet 111 printer can print in 300 dpi when "draft" option is selected.
Solution 2:
Step 1: Open the PDF you need to convert with a Adobe Acrobat (or any other program that can "save as..." the images with different formats)
Step 2: Convert the PDF file to a TIFF or JPEG format file.
Step 3: Add the file to ePrint&Share (in this way the file will appears as a printable file) and print it.
The conversion of a PDF vector file to a raster bitmap file format, is a step that the printer does internally to its predefined resolution when you send a vector file (PDF) to it. When you generates a TIFF you are doing, in advance, the printer job. Of course with two disadvantages:
- The bitmap files are bigger.
- When we resize a bitmap we are losing quality.
However, if you are generating a TIFF file format you could decide with which specific resolution and size you want to print your job, and in most cases, 150ppp is a good enough resolution.
If you have any doubt please not hesitate to contact us.
We apologize for any inconvenience.

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