EPrint from Android is printing to the wrong printer

This is very odd.  I have a brand new OfficeJet 8500A that I just set up.  I got ePrint configured and created an ePrint account, installed the ePrint app on my Android phone, and tried to test it.  On the phone I put in my printer's ePrint email address, and it correctly identified it as an HP 8500A.
So then I went to try printing a test document, and it said it was going to print it to my 8500A - but it actually printed on my Photosmart 8450!  The Photosmart is on the same home network ast he 8500A, but it doesn't do ePrint as far as I know.  I think it predates the creation of ePrint.  And in any case, I certainly never did any kind of configuration to tell ePrint to use it.
Can anyone explain why it's printing to the wrong printer?

Hello,
The ePrint Center and ePrint functionality (the ability to send an email to your printer) is different than the ePrint Home and Biz app. The ePrint Home and Biz app can be used with printers that are on your local network. It is possible that you simply selected the 8450 in the dropdown menu on your android device. Please verify you have selected the correct printer and if so, we can do some further troubleshooting.
Thanks!
I am an HP employee.
I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Similar Messages

  • Printing to the wrong printer

    we have a small network at home with three Macs (all running 10.6) and two laser printers (Brother b/w, HP color) the HP ColorLaser Jet is the latest device added to the network. The printers are on the network using Ethernet.
    Everything worked fine so far but since three days on the MacBook the printers are mixed up. If I select the Brother as the printer to use I get all the options from the Brother driver but the paper will be printed by the HP printer ?!
    First I suspect my daughter but I could see that "strange" behaviour myself. Why that, and more important how can this be fixed?

    sure I won't. Indeed I have setup my DHCP server that way (there is an address range outside the dynamic range for devices that need fixed addresses). Just in case the router and firewall have fixed address - you never know.
    But having fixed addesses for the LAN priters as well I have now five devices outside the dynamic range of the DHCP compared to the three notebooks?
    But back to the issue of the wrong printer. What disappoints me is the fact that there is no error message. The system just works the wrong way around. You can choose your printer, you can choose the print layout and all the other options and at the end it fails (sending the data to the wrong device).
    I know IT is still complicated behind the scene. But this situation should not happen.

  • Printing to the wrong Printer from the Batch Job

    Hi,
    Morning every one!
    I am facing a problem with Print which is coming from Batch Job. The Batch job contains 10 steps. Previously all steps out put has configured to one printer. Recently I changed one step out put to the another printer with the request. But the print is going to the old printer still.
    When I am checking at the batch job -> Steps -> Specific step ->Print Specifications -> Output Device .. able to see New Printer.
    But batch job -> Steps-> Select Specific step -> Spool -> Doble click .. There spool is going to the old printer. I am facing this problem for only one step.
    The issue is dragging from past one week.. I tried couple of options..No luck
    I appreciate any inputs/Solution for this.
    Env:  ECC5.0/Solaris/Oracle
    Thanks,
    Sri.

    I got the solution finally from ABAP team. The printer is maintained in the Condition records of the Variant for the particular step. Even though I assigned the printer in Batch job..It is taking the printer from Condition record.
    Thanks,
    Sri.

  • I just got a wireless printer and we followed the directions on how to hook it up to the iPad. Somehow it seems as if we hooed it up to the wrong printer. How do we disconnect this printer from the iPad so that we can connect the correct printer?

    I just got a wireless printer and we followed the directions on how to hook it up to the iPad. Somehow it seems as if we hooked it up to the wrong printer. How do we disconnect this printer from the iPad so that we can connect the correct printer?

    AirPrint finds any air print enabled printers on your wifi network, and won't find any printers that are not.  So if you print from, say, safari, and it finds that printer, then that is your printer.   It may have a different name than you were expecting.
    Turn the printer off, and see if the print job still sees the printer.  That will confirm that the one it sees is yours.
    What happens when you send the print job?
    If you are sharing a wifi network with others, and one of them has a AirPrint printer on the network, you will see that one.  There is not way to have it forget one, so you will need to know your printer from the other printer, and select the right one.

  • The printer has the wrong icon

    The printer has the wrong icon on one computer, the right on on the other.
    =====
    I have a LaserJet 1320 at home, and a LaserJet 1200 in my pastor's study.
    My MacBookPro connects to the LaserJet 1320 as a network printer and to the LaserJet 1200 directly by USB. My G5 iMac only connects to the LaserJet 1320 as a network printer.
    On the MacBook Pro, the printers have the icons that look like them. On the iMac, the 1320 has the icon for the 1200!
    I replaced my router at home, and in the process, deleted the printers from the iMac and reinstalled them.
    On the iMac, the 1320 STILL has the icon for the 1200!
    This is not exactly a life-threatening situation, but it is annoying. How do I fix it? Does anyone know where these icons live and what file specifies which icon goes with which printer?
    17" iMac G5 and 15" MacBook Pro   Mac OS X (10.4.6)  

    I found the printer icons for HP on the iMac. There was no icon for the 1320 series, so it was defaulting to the icon for the 1300, which visually resembles the 1200.
    It didn't occur to me until I had wasted a lot of time that the driver on the iMac predated the Intel Macs, and that the driver on the MacBook Pro must be newer. In the course of the day, I read that Software Update doesn't necessarily update drivers. So I went to the HP web site and discovered that they have a Universal driver. I downloaded and installed that, and it produced the correct icon.
    Lesson: Occasionally check the printer manufacturer's web site for driver updates.
    17" iMac G5 and 15" MacBook Pro   Mac OS X (10.4.6)  

  • PostScript feeding to the WRONG printer tray

    I've got a real quandry here. I have a system that runs mainly character mode reports, but a few bitmaps. They used to print to the same tray as the character mode reports. I use a perl script to print all reports to a postscript file, and then lpr them from the UNIX server to which ever client is using the system.
    This has all worked fine, but now, as I said, the bitmap reports print to the wrong tray. I have check to see if the is an SRW.SET_PRINTER_TRAY in any of my reports, and there is not, so none of them manually specify to change trays, but I found this in a current printing of the bitmap:
    %%BeginFeature: *InputSlot Upper
    0 statusdict /setpapertray get exec
    %%EndFeature
    This is not in the older version of my reports.
    Here is my current:
    Oracle Toolkit Version 6.0.5.34.1 (Production)
    My previous toolkit:
    2.3.7.0.0 PRODUCTION
    Maybe this is the problem?
    Anyhelp would be great.

    hello,
    please try to print the report that is causing the problem alone.
    and try to use the latest patch for 6.0 or even version 6i.
    regards,
    the oracle reports team

  • Report Print.VI redirects to the wrong printer if error on intended printer

    I have an application that involves a Zebra barcode printer and an HP letter-sized printer, both connected via USB to an XP box running LV2011.  I need to send binary files directly to the label printer so I have it shared as LPT1 using NETUSE and I use COPY to get the file to the printer.  Works great, except for the flash as the DOS screen momentarily appears during the COPY command.  I can live with that.  Here's the problem: when I use Print Report.VI to send an HTML report to the letter-sized printer it comes out on the label printer if there is any issue with the intended printer (e.g. out of toner).  35 labels later....
    1] is there any way to force the print to sit in the HP's queue instead of redirecting to the label printer? I believe the Print Report VI uses IE's default printer regardless of what you specify, so maybe it's also IE that's doing the substitution?
    2] is there any way to query the HP printer's "health" before sending a job so I can avoid creating the issue in the first place? I read somewhere that Windows only knows the state of the printer at certain discrete (an not-so-informative) times.

    Hi Zwired1,
    Just to make sure I fully understand the situation - I am assuming since you say you are printing to two different printers that when you are using the Print Report.vi you are using the printer name string to specify which printer you would like to print on. And if the printer that you specify is not functioning it automatically prints on the other printer, is that correct?
    From looking at the code in the Print Report.vi, it looks like if you specify a printer name in the input string, if there is a problem with that printer or if that printer is unavailable, the VI should not print anything, so please let me know if that is not the behavior you are seeing.
    For your question about checking the health of printers, there is a VI in the report gen toolkit called Query Available Printers. You can find it if you open up the Print Report.vi and choose the Standard Report instance, the Query Available Printers.vi is on the block diagram of that VI. It will return the list of available printers and the default printer.
    I hope that helps,

  • Printer prints off the wrong pages - HP Deskjet 3050 all-in-one J610 series

    I have a HP Desket 3050 all-in-one J610 and I am running Windows 7 64-bit.
    I'm trying to print off some pages, first through google chrome and then through adobe reader, and the printer prints off the wrong pages. Eg, I told it to print of pages 41-64 odd only and I got all of the even pages. Now, if I try to print anything off, I get the odd page below and the settings are set to 'print all pages'. It was working fine a week ago and nothing's changed since then.
    I tend to use fast draft paper quality as these are lectures notes and not particularly important, but I have tried the normal quality paper and it does the same thing.
    Could anybody help?

    I am having the same problem as Daviemj with HP Desktop D110.  Really tired of the time it takes to use this printer. Solution?   Does anyone know of a good 3 in 1 printer?

  • HT2495 I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, but can't find the printer on the add printer and scan icon on preferences.

    I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, which is connecte to the network, but can't find the printer on the add printer and scan icon on preferences. I downloaded a installation printer utility from the Manufacturer (lexmark), but it didn't work. Any sugestions?
    Thanks,
    Ivette

    You would need to get the IP address of your printer then manually add a network print queue.
    To get the IP address, on the control panel of your printer, press on Setup > Network Setup > TCP/IP > View/Set IP address.

  • The photo print quality from my Mac to my Epson Artisan 810 is poor.  When I take the same photo files (JPEGs) to my PC to print to the same printer without even uploading them to the PC, they print brighter and crisper from my PC.

    The photo print quality from my Mac to my Epson Artisan 810 is poor.  I just purchased my iMac for my photography business in Jan. (this is my first Mac).  When I first tried printing, I noticed the quality wasn't as good as I expected it to be.  Then, I had to print 4-3.5x5s on a sheet, so I e-mailed the image to myself and opened it on my PC to print it (much easier to print that way on PC in Windows Photo Gallery - I think it's impossible to print that way in iPhoto).  That's when I first noticed that when I take the same photo files (JPEGs) to my PC to print to the same printer without even uploading them to the PC, they print brighter and crisper from my PC.
    I've already been on the phone and e-mail w/Applecare many times over this issue. We've tried creating a test user and printing from there, and we've tried reinstalling the OS.  I've tried printing from iPhoto, ImageCapture, and Preview apps/utilities, all w/the same result - no comparison to the PC-printed versions (no enhancements have been performed on the PC).
    I'm out of ideas, and so is Applecare.  They say it's most likely a driver issue b/c the printer is outdated, and that the only solution is to buy a new printer.  BUT it is a pain for me to purchase a new printer - it takes days of research due to the nature of my business and the fact that I need a printer that can print directly onto a disc.  I love this printer and don't want to have to buy a new one if I don't have to.

    englishfreak2004 wrote:
    Yes.  I've checked for updates, and the driver I installed is the same as the one on Epson's website.  I also spoke with Epson Customer Service, which was a dead end.  Apple says the problem is due to an Epson driver issue (blaming Epson), but Epson says that with the older printers, it's actually Apple who creates the driver, so the problem is actually with Apple.  Typical he-said, she-said...
    Maybe not. Probably worth checking here:
    Epson drivers for Mavericks:
    http://www.epson.com/cgi-bin/Store/support/SupportMavericks.jsp

  • I am not able to send my slideshow from iphoto because I entered the wrong username (e-mail address) by accident.  I cant see how to edit it. Can anyone help me?

    I am not able to send my slide show from iPhoto because I entered the wrong user name (e-mail address) by accident and I dont see how to edit it.  Can anyone help me out?

    Try here:
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    Then try contacting iTunes
    Apple - Support - iTunes - Contact Us

  • Group policy preference for creating printers setting the wrong printer as default

    Hi
    We have a a group policy preference applied to users.  At the moment we create a shared printer and set it as default for all users in a specific OU.  Now we need to add another shared printer.  I have updated the policy and set it to create
    the new shared printer and have set item level targeting to the same OU as the first printer.  I want to keep the existing printer as the default, however when the policy runs, the new printer is created fine but it is set as the default
    printer.  Is this because it has been added last ?  There doesn't seem to be a way of changing the order that the printers are applied.
    Both printers are Shared printers and are set to Create
    The existing printer (printer A) is set as the default printer.  It is targeted at the London OU.
    The new printer (printer B) has NOT been set as default.  It is targeted at the London OU.
    No other options have been set.
    When the policy is applied both printers are added but printer B is being set as the default.
    Any help would be appreciated.
    Thanks
    G

    Hi G,
    >>however when the policy runs, the new printer is created fine but it is set as the default printer.  Is this because it has been added last ?  There doesn't seem to be a way of changing the order that the printers are applied.
    Before going further, what's the operating systems of our clients? Here, I need to double confirm that the checkbox of
    Set this printer as the default printer... is not selected in the new GPP Printer item. Besides, we can change the orders of the printer items. To do this, select the printer item, right click, click All Tasks, and choose Move Up or Move
    Down to change the order.
    Best regards,
    Frank Shen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

  • Printing to the wireless printer

    The Laptop with Windows 8, will no longer printer to the wireless printer. What could the problem be?

    Hello Vance,
    The community is eager to assist!  To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using.  We look forward to hearing back from you!

  • How can we print using the windows printer dialog window?

    Hi,
    We recently got new printers and a printer setup on our server that are set to print in greyscale as a default. In the past the printers defaulted to printing in color. When I create VI's and reports I have used to set "Print on completion" or the print option from the Report Generation Toolkit, and I have received my prints in color. After changing the printer drivers on the server any printing method I used to do from LabVIEW will always produce greyscale prints. These prints are fine for everyday use, however we need color prints when the documents are for customers or for other official use.
    If I could only send documents/VI's to that process the user could override the "greyscale" setting and select "color" in the cases where we need a better looking print. Obviously the other option is to save the document/VI as a file and later print it from any windows software (Excel, Paint etc.).
    Do anyone have any neat tricks for printing using the windows printer dialog?

    You can change printer settings programmatically via a .NET assembly. You can also bring up the Print Dialog to change settings manually before printing.
    More info on the .NET assembly for colour settings here:
    https://msdn.microsoft.com/en-us/library/system.drawing.printing.pagesettings.color(v=vs.110).aspx
    An NI KB link on calling a print dialog:
    http://digital.ni.com/public.nsf/allkb/80DD23A28BD8ADF9862575AC0077B1BB?OpenDocument
    CLD

  • I am running LR 4.4 on a iMac with OS X (Yosemite).  Everything works in the develop module but when i get to the print module, clicl on print and the apple print dialogue box opens, and I click onn print there, the app closes.  It has now happened about

    I am running LR 4.4 on a iMac with OS X (Yosemite).  Everything works in the develop module but when i get to the print module, clicl on print and the apple print dialogue box opens, and I click onn print there, the app closes.  It has now happened about a dozen times.  I have downloaded LR 4.4 from the internet but the problem continues.

    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Do they launch OK while in Safe Mode?

Maybe you are looking for

  • Multiple Copies of Composed Emails in Trash

    I am using Mac Mail with OS X 10.8.2 with my Gmail account.  When I compose an email it keeps quite a few draft copies of an email I am composing in the trash folder.   The longer I take to compose the email the more copies there are.  For example in

  • Apps don't work after upgrading to iOS 5

    After having my new iPad 2 to iTunes, answered one million questions, upgraded to iOS 5 and restored my content, MY PAYED FOR APPS DO NOT START, ANGRY BIRDS ALL VERSIONS, GARAGE BAND, SKYPE ETCETERA. I am SOOOOOOO frustrated overklig tjis. I have PAY

  • How add pointer to sports highlight movie

    how do I add pointer to sports highlight video? making highlight videos of my daughter for sports recruitment. thanks

  • Px4-300r - using NTFS permissions

    I have a px4-300r I am using to replace my Windows file server.  To get folder/file level permissions,  I could use iscsi to connect to the device and format the drives as NTFS.  Is that correct and does anyone have any instructions to do this?  Is d

  • Installed Essbase in OBIEE 11.1.1.7 installation, Is is possible to disable/uninstall Essbase only?

    I have installed obiee 11.1.1.7 along with Essbase , Want to know is there any possibility to disable/Uninstall Essbase for the OBIEE 11.1.1.7 installation? Thanks in advance. Thanks, Pawan