Eprint is turned on but will not connect when using the apps icon on the printer LJ Pro CM14151fmw​?

LJ Pro CM14151fmw
systems that use this printer have Win7 32bit/ win7 64bit and windows xp 32bit. (via network)
tried updating the firmware - rebooting - manual ip vs dhcp - registered the printer - removing e-print - power cycle - adding e-print.
also forwarded the ports and added to dmz - no go... added googles dns instead of my isp.  no change.(connection error)
but the printer will print any e-mail thrown and it shows on the eprint website as connected.
router is a d-link dir 615 rev b (old but reliable)
printer is not using wireless - wireless is off on printer.
printer is connect by cat5e cable.
Any ideas
regards,
Barrett
PS - brand new printer (hooked on on dec 6th 2011)

Hello,
Thanks for the post!  If you have not already, I might recommend following this link and posting your question there:  
http://h30499.www3.hp.com/t5/Business-Support-Foru​ms/ct-p/business-support
Good Luck!
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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    After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
    If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly.

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