Eprint login error: Ajax submit failed: error = 403, Forbidden.

Why do I keep getting this error when trying to log in  to eprint website to manage my printer: Ajax submit failed: error = 403, Forbidden.

Hi,
Please perfer the following the check.
1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
Although I am an HP employee, I am speaking for myself and not for HP.
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Similar Messages

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    Hi,
    Please try clearing your browser's cache, and try again.  If that does not work, try using a different browser.
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

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    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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    If you are experiencing this issue through the desktop browser, if available, try downloading the mobile app and see if you still experience issues signing up. Another recommendation is to try a different browser (Firefox, Chrome, etc) after restarting your machine.
    Hope this helps!
    Help the community by marking this post as a solution if it solved your issue!.
    If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

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    Are you are getting the Ajax error on the ePrint Center website? If that is the case, either try accessing it through another browser or clear the cache, cookies and history on the current browser and then try accessing the site again.   After the account is created and you are signed into the site; there should be a button to click on that says "Add printer". 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Eprint sign-up gets error "ajax submit failed: error = 403, forbidden"

    Trying to create an account at eprintcenter.com; get above error every time.  No other warnings or errors.  Not sure if I have something it doesn't like (screen name? password?)
    This question was solved.
    View Solution.

    I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:
    1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
    2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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    Hi Blackbug; 
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    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • What is ajax submit failed: error = 403, forbidden

    I am trying to set up my eprint account and I keep getting this error Ajax submit failed: error = 403, Forbidden what should I do?
    This question was solved.
    View Solution.

    Hi WCP1023,
    Welcome to the HP Consumer Printer Forums.
    There are several things that can be done to resolve this issue, but there is no one specific thing that resolves it for everyone. Here are some steps that have helped others:
    1. Reboot your computer
    2. Clear the cache on your browser
    3. Use a different browser (Chrome, Firefox, Safari, etc.)
    4. Register from a mobile device (phone, tablet, etc.)
    Hope that helps...good luck!
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • Error message when trying to sign in to HP ePrint "ajax submit failed: error = 403, forbidden"

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    This question was solved.
    View Solution.

    One can also restart the computer.After it shuts down leave it off for at least a minute and then reattempt access the site once computer is back on and running. I would also check to make sure that Java is up to date and that Adobe Flash is up to date. 
    I am a former employee of HP...
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  • What does "ajax submit failed: error = 403, forbidden" mean when trying to sign up for eprint?

    what does "ajax submit failed: error = 403, forbidden" mean when trying to sign up for eprint?

    Hi,
    Please use different browser such as Firefox or Chrome and try again.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    This question was solved.
    View Solution.

    Hi there, this issue can usually be resolved by deleting your browsers cache and restarting the browser. Other forum users have confirmed that using an alternative browser type can also work (Mozilla FF and Google Chrome have both been cited).
    Try these suggestions and see how you get on.
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • Unable to log into HP ePrint . Error message "Ajax submit failed: error =403, Forbidden"

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    This question was solved.
    View Solution.

    Sorry for your frustrations! What browser and browser version are you using? Are you able to clear your cache and go to www.eprintcenter.com? Any additional information you can provide will be very helpful.
    Although I am an HP employee, I am speaking for myself and not for HP

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    Hi rwmcbur,
    Sorry you are having trouble signing up for an ePrint account. I would recommend trying a different browser (i.e. Chrome, Firefox, Safari) or a mobile browser (iOS, Android, etc.) to see if that helps.
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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