EPrint Server Connection fix

For all those who are having issues getting ePrint to work try these two things. Obviously, your issue is getting the "Printer Code".
First, the easy step is try to press "ePrint" and choose to "show email address". The first part of the email before "@hpeprint.com" is the code you need to enter on the HP ePrint website to "add printer." If you can see the Printer's email address, you already have the code.
However, if you cannot see the email address, then my best guess is that the issue is your router blocking traffic. To fix this, then you need to go into your router's settings using it's IP address, then go into the Firewall settings and choose to open 4-new TCP Ports that are 80, 443, 5222, and 5223 for the Printer's IP. Just open them for the Printer's IP only.
The steps above worked for me; GOOD LUCK.

Hi @16-47,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to access one of the apps found on the front panel of your Photosmart 5524 printer.
Please start by doing a printer reset. The steps can be found in the 'Reset Power' Message Displays on the All-in-One document. Please follow the instructions for Step One in the section titled “Solution two: Reset the product”.
If you are still getting the connection error message after resetting the printer, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please only follow steps 1 – 6. Also, don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

Phototsmart 5510 ePrint server connection error

Hi,
I have a Photosmart 5510 with Windows 7. I am trying to turn on the ePrint service, but it has to run an update before it will enable. However, every time I try to enable it it gives me a "Server Connection Error" after trying to connect to the server for a minute or two. The printer is connected to a network with internet and I have no problems accessing every other feature. I have also tried to download the firmware update from the HP support but when I run it I am told there are no supported devices connected to the computer, regardless of usb or wireless connection to the printer and full drivers being installed. Is there a way I can do a factory reset on the printer or manually install firmware?
UPDATE:
I followed instructions to set Static IP and DNS addresses and the printer connected to the server.
Issue resolved

Hi @iliaunt,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services of your Photosmart 5510 printer.
Please set a manual IP address and manual DNS server for the printer. I have included a link to another post that has the steps, including screen shots, of how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP 8500 Printer and Connection to eprint server

Refurbished Printer: HP Officejet Pro 8500 Premium A910 n (Changes status from new to refurbished 02-17-2011)
ISP: ATT DSL
Modem/Router: 2wire new from Best Buy. It is white with ATT logo on it. Is using latest firmware.
Network: ethernet
The printer downloaded and installed a firmware update after initialization. So it is connected to the internet.
It then tried to register to the eprint server and said it cannot connect to eprint server.
The printer functions normally in every way except it will not register to eprint server.
Numerous calls and hours with HP Support rebooting, resetting and everything else under the sun have done nothing.
I tried setting IP and DSN addresses per all the suggestions in these forums and nothing works.
Could there be an issue with the HP Sever? Does it really exist? Are there compatibility issues with 2wire router.
ATT did remote session on my computer and could find nothing they could do. They were able to plot a test page remotely.
Any suggestions or help would be greatly appreciated. Thanks.
NEW INFORMATION (02-11-2011):
I noticed today while looking at the EWS that the printer SSID is not the same as the router, but it was grayed out. Does this matter for ethernet? If so how do I change it? I do not think this matters for ethernet.
NEW INFORMATION (02-12-2011):
The support team at 2wire have given me procedure to completely open all in and out traffice to the printer. They said if this does not work then the problem is with the eprint server. I will try this on Monday, but I expect there is a communication problem between the printer and the eprint server that has nothing to with anything at my location or my ISP. Is there any way to check the server this printer is trying to connect to? Where is it? Is it operational? If not, is it rerouting properly to an operational server? The printer must be trying to access a particlar IP address or DNS to establish communication.
NEW INFORMATION (02-14-2011):
Per the instructions from 2wire support team I opened all ports and allowed all services then turned the printer off and on. It did not work. The printer will not connect to the HP eprint server. So the problem is with the HP eprint server. This printer is programmed to look somewhere for a server to connect to. Where is it? Is it operational? Why will not allow a connection? HP the ball is in your court. What can we do?
I have ATT DSL at work and Charter Cable service at home. The problem is the same for both locations and ISP's. Is there anyone out there has connected that has ATT DSL or Charter Cable? If so what are your settings?
NEW COMMENT (02-15-2011)
Can anyone at HP tell me why the printer will connect to the HP Server and download the firmware update, but will not connect to the HP Server to register to eprint? It all seems to be on HP's side. When will we get a fix?
NEW COMMENT (02-16-2011)
The model number is blank in the engineering menu and the printer diagnositc page. If this is an issue can it be added with a firmware update? Do I need to get money back for this one and buy a fully configure one in a local store? Maybe the blank model number is throwing all the other information out of place that is being sent to the server. Can the server be updated to accept blank model numbers?
POSSIBLE SOURCE OF PROBLEM - SOLUTION PENDING (02-16-2011)
I JUST LOOKED ON THE BACK OF MY PRINTER. IT HAS A REMANUFACTURED STICKER ON IT.
It appears that the missing model number on the remanufacturered units is the reason why it will not connect to the eprint server. Print out the printer diagnostic page and see if the model number is blank.
HP is working on a fix.
SOLUTION- (02-22-2011)
I UPGRADED MY ORDER FROM REFURBISHED TO NEW REPLACEMENT. THE NEW REPLACEMENT CONNECTED THE FIRST TIME TO EMPRINT SERVER - NO PROBLEMS. I HAD TO PAY FOR A NEW ONE AND THEY WILL CREDIT MY CARD WHEN THEY GET THE REFURBISHED ONE BACK.
LESSON LEARNED - IF YOU HAVE PRINTER WITH BLANK MODEL NUMBER YOU WILL NOT ABLE TO CONNECT TO EPRINT NO MATTER WHAT YOU DO!
Thanks if anyone can help.
This question was solved.
View Solution.

Try setting a fixed IP/DNS…hopefully you haven’t tried that yet. (The problem is most likely w/how therouter and the printer are communicating…setting the fixed IP/Manua DNS should fix it. )          If previous steps didn’t help, you may need to set a fixed IP address/DNS Server on your printer.
Setting a fixed IP address/DNS Server for your printer may resolve web services connectivity issues that can occur on some networks with some routers. Note: This may be particularly helpful with networks using DSL/VIOS routers.
Please read the entire set of instructions through completely before trying them. You should not attempt these on your own if you don't understand networking basics. Most of us have a "techie" buddy/friend/family member...if you're not comfortable this might be a good time to call him/her, or contact HP support.
Before you begin, we recommend you first remove Web Services from your printer. (See the previous section for where to find this on your printer.) Removing web services will remove your printer from your HPePrintCenter.com account (if you have previously set up an account and added it). When you re-enable web services after completing these steps you will have a new ePrint email address and need to add your printer to your ePC account again.
Setting a manual IP address/DNS Server on your web-connected printer:
Print a Network Configuration Page from the printer front panel. On some printers this will be under Wireless>Wireless Settings, and on other models use the “Print Report” option from the Wireless status screen accessed from the wireless icon on the printer home screen.   Note the printer's IP address that is listed in the IPv4 section of the report. On most printers you can also see the printer’s IP address from the Wireless menu, or on the Wireless status screen.
Type that IP address into your browser address bar (where you would normally type a web page URL) and hit enter - this will load the printer's internal settings page (also known as an Embedded Web Server, or EWS)
Select the “Network” or “Networking” tab (the label varies depending on printer model) from the tabs along the top of the screen in the EWS
Depending on your printer model, the next step(s) will vary:
Select the “IPv4” option from along the left side of the Networking screen
or
Select the “Networking” option from the left side of the screen
Then select the “Network Address (IP)” option from the left side of the screen
The screen you end up on should be the “IP Address Configuration” screen. That screen allows you to choose an Automatic or Manual (i.e., fixed) IP address for your printer, as well as Subnet Mask and Default Gateway values. You will use this screen to set a Manual IP address for your printer.
To continue:
Select the radio button next to “Manual IP”
Select the “Suggest a Manual IP Address” option below the IP address fields. The Manual IP address fields will automatically populate with suggested values.
Select the “Manual DNS Server” radio button in the DNS Address Configuration section
Enter the address just entered in the “Manual Default Gateway” into the “Manual Preferred DNS Server” field. Leave the “Manual Alternate DNS Server” entry blank.
Carefully double-check the values you entered to make sure they are all correct.
Click 'Apply'
Save any open documents and close any web browsers on any computers
Turn off the printer and unplug the router.
Plug in the router, wait for it to start up and for status lights to settle down (approximately a minute at least), then turn on the printer.
If you removed web services from your printer before starting this process, after the printer has connected to your network, re-enable web services on your device and add your printer to your account on HPePrintCenter.
If you did not remove web services before setting a manual IP address and are still having connection issues, remove and re-add web services.
In some cases you might need to add the printer to your computer’s Printer/My Printers folder again, after you set the new fixed IP address.   If you have problems printing to your printer, simply use the option to add a printer, select the Networked printer type, and complete the add printer wizard. You will not need to reinstall any printer software on your computer.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Officejet 6100 (H611a) eprinter won't re-connect to eprint server

My HP Officejet 6100 (H611a) eprinter has been connected to the eprint server for over a year. A few days ago when I tried to print from my tablet, it told me that I was no longer connected to the server.
When I went to the embedded web server page it showed that I had lost the connection and their was an icon that said "fix it". I tried reconnecting to the server by cliking on this icon for several days with no success. It would say "cannot connect to server".
I finally tried unregistering the printer and tried starting over. Now each time I try to register the printer it says "cannot connect to server".
I have been trying this for about two weeks with no success. Any help would be greatly appricated.
This question was solved.
View Solution.

Hi scthom,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to connect to HP’s web services to use ePrint.
My gut feeling is that there was a firmware update pushed out to your router and/or modem and that update is what is preventing the printer from communicating with HP. Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots, of how to do this. Don’t worry that the screen shots are for an Officejet 8600 the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Every time I try to sign on it says that ichat lost the connection to the AIM account and the server connection was unexpectedly lost. How can I fix this?

Every time I try to sign on it says that ichat lost the connection to the AIM account and the server connection was unexpectedly lost. How can I fix this?

Note For others.
For the Port Changes (or server names in some cases) you have to be logged out to make changes on the Server Settings pane.
9:41 PM Friday; October 28, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Are there any shortcuts to connecting the printer with web services and/or the eprint server?

(HP Officejet Pro 8600 Plus, IE, Windows 7)
As I am unable to execute the instructions given by
by Ryamond 1411, I'm looking for other avenues to connect my printer to web services and/or
the eprint server so I can release 4 emails for printout now stuck in que.

Hello MurrayJ,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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Having trouble keeping the printer connected to eprint server.

Printer has no problem connecting to Verizon FIOS router. However the Eprint server does not always think it is connected to the internet. Sometime cyclying router power works, sometime not. While writing this a connection to the ePrint server was made and the job printed. It is an HP Officejet 6500A Plus.

follow this iOS: Troubleshooting Wi-Fi networks and connections

Unable to connect to eprint server

Though it had been working fine, my photosmart b210 can no longer connect to eprint server. iPad and iPhone can not find printer. Wireless network diagnostic by b210 shows everything fine.

Thanks for the reply and sorry for the trouble. Check out this document which goes out troubleshooting the iPad no finding the printer. There is two different sections, one for AirPrint and one for the Home & Biz app.
'The Printer is not Found,' 'No Printers Found,' or 'Printer is Offline' Message Displays on the iPa...
Be sure to response so I know if this resolved your issue. Good luck!
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Server Connection Problem - connecting to ePrint

Hi, I've just purchased a new HP Photosmart 5515 printer. I've connected it to my PC over wireless successfully. My PC is fully connected to the internet. There is no network involved. I cannot get the ePrint function working. When I select the ePrint button on the printer I get the following message - 'Server Connection Error'. I am requested to 'Enter Proxy'. I cannot fing any instruction how to set proxy seettings to get this operational. Could you please assist me with this problem. Many thanks

I hope you are doing well and welcome to the HP forum;
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active Web connection. You need and router or Access point which is reffer to as an infrastructure network, If you have not installed your product on a network, select your product from the following list to review complete network installation instructions.
If you complete the previously mentioned steps you can do this after to set your printer with an static (non changing) IP Address and google dns public servers to ensure that this works properly
(sometimes the preset DNS server assigned by you ISP will create conflict)
Let's do this;
Follow these steps to print a network configuration page from the HP product.
On the product-control panel, touch the Wireless icon ( ), or touch Wireless .
Touch Print Info . The product prints a network configuration page. After you have printed a network configuration page or wireless network test report, check for the following:
Does the network configuration page or wireless network test report indicate any problems? If so, follow the recommendations on the report to try to resolve the issue.
Do the reports indicate that the HP product is connected to your wireless network? The network name that the HP product is connected to shows on the network configuration page or the wireless network test report.
Make sure that the product is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
Follow these steps to assign a static IP address to your HP product.
In the browser on your preference please type the printer's IP address and the EWS (Emblemded Web Server) should open here Click the Networking tab, click the Wireless tab, and then click the IPv4tab. (Your menu path might be slightly different, depending on your HP product model.) A new settings page displays there do the following;
Set a Manual IP : Your wireless router automatically sets an IP address within a specific range (called the DHCP range). If you know what the DHCP range is, set an IP address in which the last set of numbers is outside that range, but no higher than 254. Keep the first three sets of numbers the same. If you do not know the DHCP range, select a fairly high IP address, like 250 (again, for the last set of numbers). To learn about your router's DHCP range, contact your Internet Service Provider (ISP) or wireless router manufacturer.
Subnet address : Use 255.255.255.0, unless you know that it is different, in which case you should use that number.
Set the gateway address and the first DNS. Find the gateway address in network configuration page you printed previously and added here and for the DNS servers. Use google's Public DNS Servers which are 8.8.8.8 and in the second (Alternative DNS) 8.8.4.4
Att this point you will be ready to take full advantage of the capabilities of EPrint just follow this instructions to get started GO HERE.
Hope this answer your question and helps you. Let me know if I can assist you any further I will do my best to help you.
Best of luck;
RobertoR
And Remember...
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Server Connection Error 403 - HP Photosmart 6520

My scanner all of a sudden stopped working and I got "Server Connection Error 403"
How do I fix this?

Hello @SeanTK ,
Welcome to the HP forums.
I understand that you are getting a Server Connection Error 403.
I would like to help.
You would only receive the 403 error if you are using scan to email.
There are a few things you can try to resolve this issue.
Hard reset the printer.
While the printer is turned on, unplug the power cord.
Wait at least 30 seconds.
Plug the power back into the printer.
Test the scan to email.
If you still get the error, try setting a manual DNS.
The following post by happytohelp01 has instructions for setting the manual DNS.
It is for a Photosmart 7510, but the steps should be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint
If the Error is still present after setting the manual DNS, you should cycle your network.
Turn off your network devices, including the printer.
Unplug the power to your router for about a minute.
Plug the power back into the router.
Turn on your printer, and the other network devices.
When the blue wireless light on the printer stops blinking, try the scan to email.
Another option is to remove then re-enable the printers Web Services.
This will act like an uninstall and reinstall.
Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
If the ePrint address has been customised then that address will be lost forever.
Once you enable the Web Services again you will have to setup the scan to email.
This will provide you with a new pin.
If you need further deatail on any of the steps, please let me know.
You can also call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Server Connect Error HP Photosmart

I just bought an HP Photosmart 5512
Im trying to set up the eprint and I keep getting a server connection error that says to check the connection or enter my proxy address.
I've tried several solutions and nothing seems to work. Help

hi jessyb03, welcome to the forum and sorry to learn that you are having this issue.
Hope you are doing great otherwise thought
Without having an understanding of the configuration that you are using is virtually impossible you me or anybody else in the forum to properly assist you, I will suggest for you to read this Post and then please include as much information as possible to make it possible for others to actually have a change to formulate a theory and provide you with suggestions.
There are some general steps that I can recommend to you in the mean time for you to try;
Make sure that all this is in done.
- Set an static IP Address for your printer, You will have to do your research to see what is the procedure to accomplish this is your OS, Router and other peripheral in this case most probably your printer.
- Use Google public DNS Servers 8.8.8.8 and alternate 8.8.4.4 (the reason that I recommend this is because I have use them all the time and have not seem conflict of any kind)
- Make sure that your printer have the most current firmware and software available for them (remember most of the updates in firmware and software are to FIX ISSUES and sometimes are to add functionality)
- Make sure that your Operating system is updated (To a lesser extend this are also updated to FIX ISSUES although some times can create them as well, mostly they are update to patch security issues) it may be important.
- Check if you can accomplish what you are trying to do with all security applications disable sometimes this applications will see and legit process as a thread and treat it as, if you find that this is the case you most to the research that to be able to allow the process being block to work with the current security applications you use.
- If you are uninstalling some application try to do it in safe mode, In safe mode you OS will load basic and mostly critical drivers the same with applications that start with your operating system this way it may be easier to uninstall any software, application, utility or driver that you are trying to remove. This step is only needed if you are uninstalling something.
The steps aforementioned will help establish that is not any of this circumstances creating the issue you are experiencing and is a more isolated issue. And if this is the case please post again with all relevant information please I reiterate this will give all visitor of the forum a good chance of the to understand and provide suggestions to you.
Hope this helps;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Problem with scanning - printer display shows "Server connection error"

My printer has been working great and I have had no problems with scanning. But two days ago, all of a succen I rec'd message "server connection error". I tried to send to email as well as computer. Got the same message. As usual, I don't recall any action on my part that could have caused this problem. The copying and printing functions work fine. Detailed advice to someone technically challenged will be much appreciated. Thank you.

Ran
into a problem with connecting to the DB on the SQL server from the IPAM server. The Dba and I checked the target SQL instance was enabled TCP and listening on a valid TCP port. SQL server was set to use port 1443 for incoming connections.
IPAM was set by default to use 1433.
Also used
netstat-n to identify issue and verified 1443 on SQL server was
being used. Made the correction under the IPAM provisioning wizard and connected to the database. Fixed.
Important note I was able to connect to the database with a .udlfile
without any issues
Also note that 2012 R2 IPAM only supports 2012 SQL Enterprise. Why?

Server Connections Interrupted - Mountain Lion, latest client and server upgrade

Hello,
I have seen several errors of a similar kind with no definite fix anywhere on here, so I thought I would post this.
We are running a network with a Mountain Lion Server on a Mac Mini, connected to a router for internet access and connected to a local network for client computers. All the clients are running the latest version of Mac OS X Mountain Lion and are connecting to remote home directories on the server. They also use several group directories.
As of late, they have been getting the message: "Server Connections Interrupted. Ignore / Disconnect all" concerning their group volumes.
I haven't been able to find anything in the logs indicating why this happens, or how to fix it, or why it started appearing.
What have people experienced out there? It appears on all sorts of user accounts, on different computers in different areas of the workplace.
/ Z.

Additional data:
There is no WIFI enabled on the network, all is networked using ethernet.
There's a Time Capsule on the Server, which backs up the server data regularly. This seems to be connected one way or another from the threads I've read, but those are from aprox. two years ago while this started happening recently.

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

M website in Verizon's Site Builder can't be crawled by Google-server connectivity problem-

I made a one-page website in Verizon's Site Builder program, then "added my site" at Google. Google says it can't crawl it. Don't know if crawling is necessary but seems good to have it working regardless. Google says there's -server connectivity problem-. Would that be Verizon? (I purchase FIOS)
I have another website made in same Verizon program & don't have a problem with it at Google. It's almost identically made, & also one page. So why the difference?.
Anyone know how to fix or understand this? How to correct server connectivity problem? or how to reach Verizon support service about this? (no support is available at Site Builder) .
FYI, the -add a site- & website tool dept. at Google is called Webmaster Tools. Free tools for websites.
I'm so disappointed all my efforts contacting tech supports at Verizon hasn't offered concrete answers. They pass me on to other depts. one after another...
Would appreciate direction with this. Many thanks.
Solved!
Go to Solution.

I've gotten a response, and it would seem that since my webpage comes up fine when typed in browser, that there isn't anything more that Verizon can provide. That it would be on Google's end to assist. But Google says there is a server connection problem.
In the end, the website seems to work fine and I'll leave it at that. And for whatever crawling provides, I guess I will pass on that.
thanks for the response.
also, the area for == private support messages == can be located below your post via your profile page. (i think that's how it works.)

EPrint Server Connection fix

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