EPrint servers accept jobs from some email addresses and NOT others
I have an HP Photosmart Premium C410b which works a treat apart from when I try to use ePrint. I use my own (register.com hosted) domain email address for nearly all of my email. And when I send emails to @hpeprint.com I get the following bounce back :
Delivery status notification
We're sorry; your message to "[email protected]" has failed. The recipient's mail server responded with: "Diagnostic-code 550 - (5.7.1 Command rejected)". Please check the recipient's email address for typos or unnecessary spaces and resend. Thank you.
So then I added my backup googlemail account as an 'allowed sender' and it works perfectly. I have even tried to do this with 'everyone' allowed to send to hpeprint still same problem. (i.e.. works for @googlemail.com but not my main personalised domain email).
It sounds like the hpeprint email server / firewall is rejecting my personalised domain email address. Has anyone else experienced a similar problem.
Hi all,
We are aware of this issue and are working on a fix to implement in the near future.
This is because some of the email from some certain are incorrectly identitifed as spam mail by the server.
Thank you for your patience.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****
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