Eprint will not print from some email addresses

My grandmother does not have a computer but we have been using an hp printer to email her documents that are printed onto paper for her to read. We had an HP photosmart that died this week and we had to get an HP envy instead.
I changed the email address on the new printer to a similar one from the one we used before and changed the settings for printing to "open to anyone." Emails from our phones, gmail, yahoo or even my mom's work email address (which has tons of security) have all gone through fine but emails from my grandmother's church do not come through. They are not even registering on the collections to show that the email was sent.
It is extremely important that I figure out how to fix this. Any ideas?

Hi @turtle290 ,
Welcome to the HP forum.
I understand that ePrint jobs from the church are not printing.
The fact that they are not arriving in collections leads me to wonder, do they have the correct email?
It could also be something entirely different.
The HP ePrint Print Job Did Not Print
Let me know if that document was helpful.
Aardvark1
I work on behalf of HP
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Hi all,
We are aware of this issue and are working on a fix to implement in the near future.
This is because some of the email from some certain are incorrectly identitifed as spam mail by the server.
Thank you for your patience.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

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Look to the left and a bit above Cancel and Post. You are a member and not a visitor, right?
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I am not an employee of HP, I am a volunteer posting here on my own time.
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Thank You.
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I work on behalf of HP

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R a i n b o w 7000I work on behalf of HP
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
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Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Try GutenPrint:
Click here to begin autodownload: http://tinyurl.com/8ctlaw.
You might also benefit from installing Usbtb & the latest Ghostscript & CUPS:
Click here to begin autodownload: http://tinyurl.com/9mgm38.
Here's a link to GNU Ghostscript 8.63: http://tinyurl.com/9g9tx9.
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<Edited by Moderator>

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recently my printer will not print from my sesk top did something happen or do i need to re register or what

Hi tonicooper, Welcome to the forum and sorry to learn that you are having this issue.
I will need more information in order to be able to attent to help you, Please take a little bit of time to read this post it will explain you on how to post your question for better change to find other forum users to offer you assistance with your problem Click here
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Best of luck;
RobertoR
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Eprint will not print from some email addresses

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