Epson bails on Artisan support
I have an Epson Artisan 810 all-in-one which is working pretty well as a network printer/scanner/etc. with one exception. It has a card reader that I cannot connect to. When I click on the icon that the installation software created, it says "connection failed." Epson support says my hard drive needs to be re-mapped so the system can see my memory card as an external hard drive. And they cannot provide support for this activity. Does this make sense? If so, how do I go about "remapping" my hard drive. Thanks for any help.
I don't do Windows, but as far as I know, "remapping" is a Windows thing... Also, you mentioned that you used the CD to install the software - I'm curious because when I opened my box with the 810, there was a note instructing me not to use the CD, but to download and install the latest combo package from their website. You might want to take a look at this thread:
http://discussions.apple.com/thread.jspa?threadID=2318676
Although it's the 710 model, the problem is identical and I don't know if the OP of that thread has tried my last suggestion.
I did not use the CD, so I don't have an icon. However, I tested it by inserting one of my camera SDHC cards and the icon showed up immediately on my desktop, so why install software when it's not needed? If it shows up, you should be able to easily drag and drop from/to the card.
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Macbook MiniVGA Display port Epson Projector Issues "Not Supported"
I have been using my Macbook OSx 10.8.5 with a Rocketfish Mini Displayport to VGA adapter (RF-AP307) connected to an Epson Projector (Powerlite83plus) for 3 weeks and just the other day a blue screen appeared on the projector stating that the computer is 'Not Supported'.
Actions I have already tried:
- turned on and off mirroring
- changed the refresh rate
- unplugged VGA adapter and restarted the computer
- attempted to install firmware update for MiniVGA display port following directions located here: http://support.apple.com/downloads/_Mini_DisplayPort_to_VGA_Firmware_Update (update failed because VGA adapter not found)
Anyone having similar issues and have some additional solutions? Need a solution fast, if I need to buy another VGA adapter I will but would rather not have to spend the money again...
Thanks"- attempted to install firmware update for MiniVGA display port following directions located here: http://support.apple.com/downloads/_Mini_DisplayPort_to_VGA_Firmware_Update (update failed because VGA adapter not found)"
That update is for the Apple branded adapter, not the Rocketfish adapter.
I have the same adapter as you and have had no problems. That doesn't really mean anything other than the part does work with many types of projectors. Yours could have failed, though. Does it work on any other display or projector? -
OS 10.4.1.1, CS 3
Where/how do I de-install the drivers. I de-installed the package receipts in the Library, but that didn't help.
TIABD,
Here's what the CrashLog returned; if you can tell me what I need to do to open the Print to CD app, that would be great!!
===== Friday, February 1, 2013 6:43:10 America/New_York =====
Host Name: paul-elsons-power-mac-g5
Date/Time: 2013-02-01 18:43:15.579 -0500
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Print CD
Path: /Applications/Epson Software/Print CD/Print CD.app/Contents/MacOS/Print CD
Parent: WindowServer [99]
Version: 2.10.00 (2.10.00)
PID: 2327
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objc_msgSend_rtp + 32
1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
5 org.twain.dsm 0x9852adc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x9852aa88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x9852a7ec DSM_Entry + 252
8 com.epson.PrintCD2 0x0001cb98 DSM_Glue_Entry + 56
9 com.epson.PrintCD2 0x0001ccec TWMessageDSM + 48
10 com.epson.PrintCD2 0x00024050 -[TwainManager defaultSourceIdentity:] + 44
11 com.epson.PrintCD2 0x000241c8 -[TwainManager InitializeTWAIN] + 344
12 com.epson.PrintCD2 0x00024248 +[TwainManager sharedManager] + 80
13 com.epson.PrintCD2 0x000126ac -[MainWindowController awakeFromNib] + 396
14 com.apple.AppKit 0x937ab700 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928
15 com.apple.AppKit 0x937978ec loadNib + 240
16 com.apple.AppKit 0x93797344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
17 com.apple.AppKit 0x937ee814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
18 com.apple.AppKit 0x9388218c -[NSWindowController loadWindow] + 204
19 com.apple.AppKit 0x93881eb0 -[NSWindowController window] + 92
20 com.apple.AppKit 0x93881dc0 -[NSWindowController showWindow:] + 36
21 com.apple.AppKit 0x9388f350 -[NSDocument showWindows] + 108
22 com.apple.AppKit 0x938ce75c -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 132
23 com.epson.PrintCD2 0x000050bc -[SplashWindow close] + 104
24 com.apple.Foundation 0x92bea2a0 __NSFireTimer + 116
25 com.apple.CoreFoundation 0x907f2384 __CFRunLoopDoTimer + 184
26 com.apple.CoreFoundation 0x907decfc __CFRunLoopRun + 1680
27 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
28 com.apple.HIToolbox 0x932adb20 RunCurrentEventLoopInMode + 264
29 com.apple.HIToolbox 0x932ad1b4 ReceiveNextEventCommon + 380
30 com.apple.HIToolbox 0x932ad020 BlockUntilNextEventMatchingListInMode + 96
31 com.apple.AppKit 0x93791734 _DPSNextEvent + 384
32 com.apple.AppKit 0x937913f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
33 com.apple.AppKit 0x9378d93c -[NSApplication run] + 472
34 com.apple.AppKit 0x9387e458 NSApplicationMain + 452
35 com.epson.PrintCD2 0x00002494 _start + 340
36 com.epson.PrintCD2 0x0000233c start + 60
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x100000000000d030 vrsave: 0x0000000000000000
cr: 0x44024438 xer: 0x0000000000000000 lr: 0x00000000907d50e0 ctr: 0xfffffffffffeff00
r0: 0x00000000907d50e0 r1: 0x00000000bfffd3d0 r2: 0x0000000000000000 r3: 0x00000000061ae0e0
r4: 0x0000000090aaa904 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000009
r8: 0x0000000000000001 r9: 0x0000000000000028 r10: 0x0000000000000005 r11: 0x000000006f54a904
r12: 0x00000000004a545b r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000001
r16: 0x0000000000000002 r17: 0x00000000a37c7078 r18: 0x00000000a37c7078 r19: 0x00000000a37c7078
r20: 0x00000000a37c7078 r21: 0x00000000a852a6f8 r22: 0x0000000000000001 r23: 0x00000000061aee50
r24: 0x0000000000000029 r25: 0x000000000000000a r26: 0x00000000a07bb154 r27: 0x00000000a07bd458
r28: 0x00000000061adfd0 r29: 0x00000000061ae220 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8
Binary Images Description:
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Mac PSE9 Epson 4990 Photo Scanner support
I just installed PSE9 on an iMac (Snow Leopard). PSE9 does not see the Epson 4990 Photo scanner in the "import" option.
This scanner shows up on this computer in the "import" option in PSE8. Both versions of PSE are installed on this computer
The latests version of the scanner driver is installed.
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Thanks.Epson scanners rely on the adobe TWAIN driver, which is not installed by default in PSE 9. Go to Applications>Adobe Photoshop Elements 9>Optional Plug-Ins>ImportModules, and move TWAIN.plugin from there into Applications>Adobe Photoshop Elements 9>Plug-Ins>ImportModules.
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I have a MacBook Pro that came with Mac OS 10.7 Lion on it, and had been printing on both an HP Photosmart 8200 and an Epson Artisan 800. I had an issue where I would print from Photoshop and every time I would print I'd need to make a new printer. I don't think that it was ONLY WAY, but it worked for me. Anyways, I finally got tired of scrolling down the list to choose the new printer – HP Photosmart 8200_23 – or something like that, so I deleted some of the printers that had extra numbers. This is where the print Print & Scan dialog in the system prefs has the little plus and minus. It turns out that I pressed the minus on everything - going overboard with my clicks. Now, I have NO PRINTER and each time my computer tries to download drivers from HP and Epson, they have no updates for me. When I go on there website there are no drivers for Mac 10.7. I have no idea how to get my printers back. Any ideas or assistance would be greatly appreciated.
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Erik JuradoDownload the HP drivers here:
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http://support.apple.com/kb/DL1398 -
Documents stuck in queue with Epson Artisan 725 Printer
I just bought an Epson Artisan 725 all-in-one printer, replacing an Epson Stylus Photo R200.
I dutifully ran the install CD. The printer is found on the Airport Network. The iMac G4, running 10.4 can print. Neither the iMac G5 or the MacBook, both running 10.5.8 can print. Documents, including the test page, get stuck in the queue, with a status of "stopped," and can't be requeued.
I get the infamous error: (/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacO S/rastertoescpII) stopped with status 206!
which I can "catch" and copy from the print queue. Or I can see it in the CUPS error log.
I've tried all kinds of uninstalling, reinstalling, reinstalling upgraded drivers from the Epson site, repairing disk permissions. I even got all the way up to the Epson second tier of support.
They say it's an Apple problem, and I have no AppleCare.
I would upgrade to Snow Leopard on the MacBook if I knew this would fix the problem. I'm going to do that anyway. But I will still need the iMac G5 to print also.
What could I try that I haven't?Not good here. I've been at it for two days to no avail.
I have an old G3 iBook; it networks with the Artisan 725, and I can even capture a scan. The printer works fine with my PowerBook G4, but anytime I try to print from the iBook the job queue stops and will not resume. I've run to the end of tech support, reset the Printer Setup Utility, I've deleted and reinstalled the driver and utilities more times than I can count. I even erased reformatted and reinstalled the hard drive, logged on from alternate accounts, even went at it with the fixya mac Printer Setup Repair app. Nothing seems to work.
I'm guessing that it's just time for a new computer, but dang-it there's nothing I've run across that says it's impossible to use the Artisan 725 with a G3. Anybody with a suggestion would be rewarded with my undying gratitude. -
Hi there,
Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
Dear Apple,
I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
Please see attached file of the error message coming up in the print queue.
I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
Regards
Brian
PS i obviously can't attach the error message so here it is: Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
Thank You all in advance
Regards
BrianIt is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398 -
My Epson 7900 gives me an error message now that I have installed Lion.
As soon as I install lion my epson printer 7900 refused to work. All i get is an error message now. I know this is a new o/s but you would have thought it would have worked with a popular printer like this. Anyone got any ideas. I ve already checked on the epson site for a new driver but they dont semmed to have one. I am quite desperate to get my work out as I am a photographer and have clients waiting for their pictures. Any help would be appreciated.
Which Epson printer? The Epson LP-7900 is support with a driver avaiable from Apples SU server:
http://support.apple.com/kb/ht3669
The SP7900 is a speciality printer. You will need to download the latest driver from Epson. Their latest 10.6 driver should work. -
Printer is updated with latest firmware and I have downloaded the latest installation sw from Epson. Configuration is done from my Mac Book pro running Mountain Lion.
The network is set up using WPA2/AES.
I have tried configuration using WIFI as well as through USB.
Is there a way to reset the printer to factory settings?
Any help appreciatedIs there a way to reset the printer to factory settings?
It's always possible that another user on an Apple support site might know the answer to this Epson question.....and you can wait to see if someone will reply......but, since you have a question about an Epson product, you will likely receive a much faster and informed answer if you ask your question on an Epson support site. The link is below:
Epson America, Inc. - Support: Contacts - EPSON -
Epson Scan and Mac OSX 10.5.4 - Application just quits
I have a Epson 4180 Scanner and have access to 3 Macs. Two of the macs are running 10.5.4, and the other is running 10.4.11. When I launch "Epson Scan" on either of the Leopard computers, the application bounces on the dock and then just quits. It runs fine on the Mac running Tiger. I have uninstalled/reinstalled the application, repaired disk permissions, repaired pre-binding, and thrown away preferences to no avail. I spent over 2 hours on tech support with Epson, and they say it is an Apple OS issue.
Are there any other programs I can use ? (Image Capture sees the scanner, but does not preview the image nor allow changes in resolution settings).
Any help would be great!There are many posts here about scanners and fixes and workarounds. You can search for them.
Here is a starter:
http://discussions.apple.com/thread.jspa?messageID=7700070�
In general it's an Epson issue in not supporting Leopard. Be sure you have the very latest Epson software and sometimes it's necessary to uninstall and reinstall it. -
Printer driver for Epson printer not found
I have an Epson Stylus Color 860 printer. Epson apparently does not support this printer anymore, at least with Lion. I downloaded a driver from Gutenprint that seemed to do the trick. The only "problem" is that I get this message in the Printer Utility whenever I print.
Is there anything I can do about this? Or should I just leave well enough alone? Like I said. The printer seems to print just fine from both OS X 10.7.1 and 10.6.8.It sounds like you may have a preference file left over from the Epson Stylus Color 860 printer.
1) Have you followed the directory path, /Library/Printers/Epson/CIOSupport, to see if the plug-in exists.
2) Check for a preference file named for the printer in /Library/Preferences
3) Check for a preference file named for the printer in ~/Library/Preferences
4) Check for an Epson print driver named for the printer in ~/Library/Printers
If you find items in those locations from Epson for the Stylus Color 860 printer, move them to the Trash or a folder on the Desktop. See if the message goes away.
Be careful not to Trash any files related to the Gutenprint driver. -
PROBLEM: Cannot print from Photoshop
After restart error message appears:
— “There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents.”
• All print commands are greyed out and unavailable — even to call up the printer commands cannot be done.
The printer printed fine until about 2 weeks ago when this error message appeared. Printing continues from Pages, I-photo, preview etc. — only Photoshop fails.
The printer has been turned on and off, as have open documents been closed and open etc.. Preferences reset. Repeatedly I have read through blogs and forums and attempted to contact Adobe — all without results
Epson support struggled to find reason and several solutions were tried and they assume this is an Adobe problem.
Running Mac Powerbook X 10.10.2 / Photoshop CS6 13.0.6.x64
Attempting unsuccessfully to print to Epson 3880
What Adobe support will be of help.
Robert Darling — 2/19, 20, 21,22,23/2015Probably best to ask in Photoshop General Discussion
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
My Mac is very slow and applications take a long time to load, especially Safari and iTunes. Please help. I have run the Etrecheck report and these are results.
Thanks Pat
EtreCheck version: 2.1.5 (108)
Report generated 4 January 2015 14:29:26 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:32:50
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Expansion Desk 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
Problem System Launch Agents: ℹ️
[failed] com.apple.syncservices.SyncServer.plist
Launch Agents: ℹ️
[loaded] com.avast.userinit.plist [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
[loaded] com.epson.esua.launcher.plist [Support]
[running] com.epson.eventmanager.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.trusteer.rapport.rapportd.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avast.init.plist [Support]
[loaded] com.avast.uninstall.plist [Support]
[failed] com.avast.update.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.avast.home.userinit.plist [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 2.2 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
wrc [Installed]
3rd Party Preference Panes: ℹ️
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
GoToMyPC Preferences [Support]
Java [Support]
Trusteer Endpoint Protection [Support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 281.84 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 2.00 TB
Total number of backups: 78
Oldest backup: 2013-07-28 18:09:06 +0000
Last backup: 2015-01-04 14:29:38 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 281.84 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% mds
0% fontd
0% mds_stores
0% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB Safari
112 MB com.avast.daemon
94 MB com.apple.WebKit.WebContent
56 MB spindump
52 MB mds_stores
Virtual Memory Information: ℹ️
479 MB Free RAM
1.56 GB Active RAM
1.11 GB Inactive RAM
904 MB Wired RAM
5.37 GB Page-ins
75 MB Page-outs
Diagnostics Information: ℹ️
Jan 4, 2015, 01:57:18 PM Self test - passed
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.patbythesea wrote:
Can I assume that with my Mac I do not need any additional virus protection software? If I do, what should I use?
See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
Hello all,
I have issue with starting my scanner software from Adobe Acrobat Pro 11. In my earlier version Adobe Acrobat 7, it was working fine. But since I have upgraded to 11, it not able to communicate with my Epson scanner.
I have Mac OS 10.9 and 10.10. My printer is Epson AL-CX11NF. This happens when I am trying to create a PDF file from scan option.
Can any one give me a solution?Did you update your Epson drivers? Epson America, Inc. - Support: OS X Yosemite Support
Also you may want to read this from Epson: Epson and Yosemite - Mac OS X 10.10
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