EPSON LQ - 2180 ESC/P2 : print setting problem from SAP b1 8.8 PL 19

Hi All,
we are SAP Business One Customer, I  have created Crystal Report and using Printer : 'EPSON LQ - 2180 ESC/P2',
I have selected Same Printer in Printer Option
Orientation is 'Portrait'
Paper Size 'US Std Fanfold'
but print out comes in Vertical Format,  we want to print it in Horizontal format
I Tried many times in Landscape and Portrait format but print comes in Vertical format.
I have checked some following conditions:
1. If printer is in 'Portrait' format then test print is OK..
2. If Crystal Report is in 'Portrait' format then test print is OK..... directly print from Crystal Report
3.  whenever  I take print out from SAP B1 for  same Crystal Report with same setting but print comes in vertical format.
I am attaching Print Setup screen print with this mail, pls kindly find the attachment.
Pls give me feasible Solution as soon as possible.
Thanking you in an obligation.
Regards,
Babu Terve

hi Datta,
when you say S-Account, this account is needed when we use the SAP Portal. Contact your SAP Partner to get your S-Account. regarding the note i will quote it here
1535606 - Printer preference setting for the Crystal Layouts
Symptom
Print Crystal Report layout does not consider Business One (B1) printer preferences changed by user before printing.
In order to enable B1 to make print preferences changes in application the Crystal Report Layout must have ticked off the "Dissociate Formatting page Size and Printer Paper Size" option in page setup.
The following preferences are enabled for the Crystal Reports Layouts:
1. Orientation: "Portrait" or "Landscape".
Note! In case the report is too wide to fit on rotated page, error message is returned.
2. Document Options: Duplex printing (Print on both sides).
3. Paper Options: Paper size.
Note! The options Custom Size will not be considered by B1.
Note! In case it is not possible to print on some paper size error message is returned.
4. Paper/Quality: Print Quality/Printer Resolution, Paper Source.
5. Color Options.
Note! Crystal does not resize the report to fit the selected paper or format.
Cause
Application error
Solution
As a workaround, please change the Page Setup to Landscape in Crystal
Report designer itself.
SAP intends to provide a patch or patches in order to solve the problem
described. The section Reference to Related Notes below will list the
specific patches once they become available. The corresponding Info file of the patches in SAP Service Marketplace will also show the SAP Note number. Please note that these references can only be set at patch
release date. SAP will deliver patches only for selected releases at its own discretion, based on the business impact and the complexity of the implementation.
Other terms
Print Setup, print preference
Header Data
Released on     06.12.2010 15:05:56
Release status     Released for Customer
Component     SBO-REP-CR Crystal Reports 2008 for SAP Business One
Other Components     
SBO-GEN-PRT Printing Issues
Priority     Correction with medium priority
Category     Program error
References
This document refers to:
SAP Business One Notes
1540128           Overview Note for SAP Business One 8.8 Patch 18
This document is referenced by:
SAP Business One Notes
1540128           Overview Note for SAP Business One 8.8 Patch 18
Validity
Software Component
Version
SAP BUSINESS ONE
8.8
regards,
Fidel

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