Epson R220 DVD tray error - any ideas?

I have a Epson R220 for printing DVD labels, using the Epson Print CD software.
It worked for a while, but now the tray keeps ejecting with a message "CD/DVD tray not aligned". I'm careful to place the tray under the rollers, and align the marks.
The manual says clean the rollers by feeding sheets of paper....didn't help.
Any suggestions?

Maybe that's the same thing that your process accomplishes.
Sounds like a feeder issue on the printer and nothing to do with cleaning the print heads themselves (which the folded paper would help address in most cases).
Regardless ... Glad it's working ok for you now.

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