Epson RX580 won't recognize new cartridge

While this is not 'officially' a Mac problem, I'm hoping someone can help. My RX580 will not recognize the new black ink cartridge. I had this same problem in the past and someone on this board suggested removing and putting back all 6 cartridges, which cleared the problem. This time, that isn't working, after several tries. I've also turned the printer off and on, removed the printer cable and reconnected it. Epson Support has no other ideas, so are sending me a new cartridge to see if that is the problem. So I'm without a printer for a few days, unless there's anything else I can try, and then if the new cartridge doesn't work . . . ARGH! Sometimes technology makes no sense. . .

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

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