Epson Stylus CX5400 - Epson Scan error dialog won't go away using OS10.4.3

I have 2 user accounts set up (both Admin) and, after setting up my printer and installing the epson software, I get an error dialog for the 2nd account that says, "Epson Scan cannot be started...". There's a Yes and No button to open the troubleshooting assistant but they are unclickable.
I spent 2 hours on the phone with Epson and finally got the message to go away for the 2nd account. However, today when I logged in, it's now appearing for the main account. Again, you can't get rid of it. I tried uninstalling, reinstalling and all that stuff with Epson on the phone last night with no success. At this point, I don't even care if I can use the scanner I just want to get rid of the error dialog. Please help!
Mac Mini 1.42GHz Mac OS X (10.4.4) 1 GB RAM

mjj,
Same thing with an older Epson Perfection 1200, two users (one admin and one not), in OSX 10.3.9. At least I can get rid of the dialog box.
Epson Scan works fine for the admin user. Epson were useless, "check the cable" they said. And re-install the software.
If you have any advice from Epson about getting it, even temporarily, working, I'd be delighted.

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