Epson Stylus Pro 9800 errors on 32-bit Windows 7 with Adobe CS4
Epson Stylus Pro 9800 errors on 32-bit Windows 7 with Adobe CS4
Question: We are experiencing some major errors with printing to our Epson Stylus 9800 Pro. Some of our large files are spooling about 16K, then crashing Photoshop. Sometimes we are getting partial prints (the left most 3-4 inches of print, or the file starting to print about 1/2 way into the file itself), sometimes it just spools for a few minutes, then stops, with nothing coming from the printer at all.
At Epson's request, we have tried the following:
reinstalling Windows 7 print driver
Reinstalling Adobe CS 4
Installed NEW NIC in printer
Installed new network line to printer
Installed new main board on printer
Printed from a PC directly connected to printer via USB and crossover cable
This issue is very bizarre in that it is random and sporatic. Same file will cause one of the above errors, then, another attempt to print same file will be successful. We have several Windows 7 machines that get the issue, while several Windows XP machines are fine. Epson instructed us to install the newest (win7) driver on the XP machines, issue then affects XP machines. Uninstalling new driver and re-installing old driver on XP machines resolves issue on XP machines.
Is this an issue with the Epson driver? CS4 on Windows 7? Or some other malady?
When Photoshop crashes, the following error log is created: Log Name: Application
Source: Application Error
Date: 10/6/2010 1:31:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: _PCNAME_._OUR_DOMAIN_.com
Description:
Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: E_FJBLDBE.DLL, version: 0.1.1.7, time stamp: 0x469dea6c
Exception code: 0xc0000005
Fault offset: 0x0001c9ba
Faulting process id: 0x1cf8
Faulting application start time: 0x01cb657c010cac1c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FJBLDBE.DLL
Report Id: 85870535-d16f-11df-b849-406186f3bc8f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-06T17:31:16.000000000Z" />
<EventRecordID>5497</EventRecordID>
<Channel>Application</Channel>
<Computer>_PCNAME_._OUR_DOMAIN_.com</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>E_FJBLDBE.DLL</Data>
<Data>0.1.1.7</Data>
<Data>469dea6c</Data>
<Data>c0000005</Data>
<Data>0001c9ba</Data>
<Data>1cf8</Data>
<Data>01cb657c010cac1c</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FJBLDBE.DLL</Data>
<Data>85870535-d16f-11df-b849-406186f3bc8f</Data>
</EventData>
</Event>
Giving that a go.
Thanks!
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Epson Stylus Pro 4900 drives crash immediately when opened. Here is the crash report. Any suggestions appreciated.
Process: Epson Printer Utility 4 [1353]
Path: /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app/Contents/MacOS/Epson Printer Utility 4
Identifier: com.epson.ijprinter.EpsonPrinterUtility4
Version: 8.66 (8.66)
Code Type: X86-64 (Native)
Parent Process: launchd [135]
User ID: 502
Date/Time: 2013-03-26 12:33:29.506 -0400
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 2092 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 3 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 2998078B-495D-DC89-B648-07C73E27849B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _PMPrinterGetJobTemplate
Referenced from: /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Libraries/UtilityCore4.frame work/Versions/A/UtilityCore4
Expected in: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x00007fff6dff809d dyld_fatal_error + 1
1 dyld 0x00007fff6dffb048 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 139
2 libdyld.dylib 0x00007fff93cb98ee dyld_stub_binder_ + 13
3 ??? 0x00000001001dc060 0 + 4296917088
4 com.epson.ijprinter.UtilityCore4 0x00000001001c6d44 getInfoByQName + 478
5 com.epson.ijprinter.UtilityCore4 0x00000001001c7407 isSupportUT + 138
6 com.epson.ijprinter.UtilityCore4 0x00000001001b4c62 getSupportedPrinterList + 521
7 com.epson.ijprinter.UtilityCore4 0x00000001001b43dd UT4_getEpsonIJSupportedPrinterQueueList + 19
8 com.epson.ijprinter.EpsonPrinterUtility4 0x000000010000bf3b -[applicationDelegate applicationWillFinishLaunching:] + 801
9 com.apple.CoreFoundation 0x00007fff93773eda _CFXNotificationPost + 2554
10 com.apple.Foundation 0x00007fff875b4e26 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
11 com.apple.AppKit 0x00007fff8fcad4d4 -[NSApplication finishLaunching] + 331
12 com.apple.AppKit 0x00007fff8fcad04a -[NSApplication run] + 124
13 com.apple.AppKit 0x00007fff8fc51c06 NSApplicationMain + 869
14 com.epson.ijprinter.EpsonPrinterUtility4 0x00000001000016e0 start + 52
Thread 1:
0 libsystem_kernel.dylib 0x00007fff87d1c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f8a8f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f8a8d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f8931d1 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff87d1cd16 kevent + 10
1 libdispatch.dylib 0x00007fff8b29bdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8b29b9ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff87d1c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f8a8f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f8a8d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f8931d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff87d1c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f8a8f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f8a8d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f8931d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000100 rbx: 0x00000001014516f0 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007fff6e067060 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff330 rsp: 0x00007fff5fbff318
r8: 0x00007fff6e013a14 r9: 0x0000000000000002 r10: 0x00007fff5fbff1f8 r11: 0x00007fff6e067060
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00007fff6e067060 r15: 0x00000000ffffffff
rip: 0x00007fff6dff809d rfl: 0x0000000000000246 cr2: 0x00007fff6e0217d0
Logical CPU: 6
Binary Images:
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0x10007e000 - 0x100157ff7 libcrypto.0.9.7.dylib (106) <3E1B14DE-342B-318C-8F22-7B9CD88EE760> /usr/lib/libcrypto.0.9.7.dylib
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0x7fff8ece2000 - 0x7fff8ed7fff7 com.apple.PDFKit (2.7.3 - 2.7.3) <5AE5FD4E-658F-38BC-90DD-C2B28E17ED34> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff8ef44000 - 0x7fff8ef66ff7 libxpc.dylib (140.42) <BBE558BD-5E55-35E4-89ED-1AA6B056D05A> /usr/lib/system/libxpc.dylib
0x7fff8ef67000 - 0x7fff8f087fff com.apple.desktopservices (1.7.3 - 1.7.3) <707F77D2-EC0E-3431-840F-B984BD7ABDD6> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff8f088000 - 0x7fff8f4c4fff com.apple.VideoToolbox (1.0 - 926.87) <7319477A-4A3D-3233-AAD1-31F9C9429DA7> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8f4c5000 - 0x7fff8f4fffff com.apple.framework.internetaccounts (2.1 - 210) <546769AA-C561-3C17-8E8E-4E65A700E2F1> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x7fff8f780000 - 0x7fff8f845ff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8f846000 - 0x7fff8f849fff com.apple.AppleSystemInfo (2.0 - 2) <BC221376-361F-3F85-B284-DC251D3BB442> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff8f892000 - 0x7fff8f95eff7 libsystem_c.dylib (825.26) <4C9EB006-FE1F-3F8F-8074-DFD94CF2CE7B> /usr/lib/system/libsystem_c.dylib
0x7fff8f95f000 - 0x7fff8f9c8fff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff8f9ce000 - 0x7fff8fa36fff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8fb18000 - 0x7fff8fb37ff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8fb61000 - 0x7fff9078eff7 com.apple.AppKit (6.8 - 1187.37) <FAEA8B77-210F-3C0F-B9CF-85A7595CCA26> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff9078f000 - 0x7fff90a3dff7 com.apple.imageKit (2.2 - 670) <F9B50A59-A749-333C-A8D9-C8A92C649AA9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff90a82000 - 0x7fff90acffff com.apple.CoreMediaIO (307.0 - 4155) <CD826A65-DFE7-3A58-A29E-15B3A9BE0A6D> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff90ad0000 - 0x7fff90b2cfff com.apple.QuickLookFramework (4.0 - 555.5) <8B9EAC35-98F3-3BF0-8B15-3A5FE39F150A> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff90b45000 - 0x7fff90b52fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff90b6e000 - 0x7fff90c70fff libJP2.dylib (849) <4EEA33EB-AF9F-365D-A572-F7D11AD1C76F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff90d2a000 - 0x7fff90d35ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff91dd0000 - 0x7fff91de7fff libGL.dylib (8.7.25) <15F5CB64-847B-3D3D-9663-E0523F15F513> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff91de8000 - 0x7fff91de9fff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff91dea000 - 0x7fff91e35fff com.apple.framework.CoreWLAN (3.0.2 - 302.12) <896D75EB-069B-3674-936E-27A81568BECB> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff91e36000 - 0x7fff91eb7fff com.apple.Metadata (10.7.0 - 707.5) <4140B1F6-7D73-33C7-B3F2-4DB349C31AE9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff91ee4000 - 0x7fff91ee8ff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff91ee9000 - 0x7fff91ef0fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff91efe000 - 0x7fff91efefff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff91f01000 - 0x7fff91fbeff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff91fbf000 - 0x7fff91fbffff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff92f7e000 - 0x7fff92fcaff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff93013000 - 0x7fff93248ff7 com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff93249000 - 0x7fff93255fff com.apple.CrashReporterSupport (10.8.3 - 417) <48EDDDF3-5720-39D6-B51F-D9AFB93327B3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff9351f000 - 0x7fff93526fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff93527000 - 0x7fff93527fff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff9357d000 - 0x7fff935d7ff7 com.apple.opencl (2.2.18 - 2.2.18) <4A78E53C-17B0-3B2D-A9EA-EF8720FE4134> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff93619000 - 0x7fff93650ff7 libssl.0.9.8.dylib (47) <923945E6-C489-3406-903B-A362410753F8> /usr/lib/libssl.0.9.8.dylib
0x7fff93652000 - 0x7fff936d2ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BD83B039-AB25-3E3E-9975-A67DAE66988B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff9372e000 - 0x7fff93918ff7 com.apple.CoreFoundation (6.8 - 744.18) <A60C3C9B-3764-3291-844C-C487ACF77C2C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff9391d000 - 0x7fff93927fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff93928000 - 0x7fff939ceff7 com.apple.CoreServices.OSServices (557.6 - 557.6) <1BDB5456-0CE9-301C-99C1-8EFD0D2BFCCD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff939cf000 - 0x7fff93c73ff7 com.apple.CoreImage (8.2.4 - 1.0.1) <4A6B017F-B9F7-36DA-943D-A95611F147EA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff93cb6000 - 0x7fff93cb8ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff93cb9000 - 0x7fff93cbcff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff93cbd000 - 0x7fff93fedfff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 796
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=184.3M resident=112.6M(61%) swapped_out_or_unallocated=71.7M(39%)
Writable regions: Total=66.1M written=1568K(2%) resident=2132K(3%) swapped_out=0K(0%) unallocated=64.0M(97%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
MALLOC 55.6M
MALLOC guard page 48K
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 28K
__DATA 16.4M
__IMAGE 528K
__LINKEDIT 52.3M
__TEXT 131.9M
__UNICODE 544K
mapped file 27.1M
shared memory 12K
=========== =======
TOTAL 350.7M
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: EPSON Epson Stylus Pro 4900 Series, 0x04b8 (Seiko Epson Corp.), 0x0011, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Update or reinstall the EPSON software.
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Printing to my Epson Stylus Pro 3800 (Grr...)
Hi All,
I'm a fairly recent convert from Windows and I LOVE my Mac for everything EXCEPT printing to my 3800.
I have always had a problem with my Epson Stylus Pro 3800 printer on my Mac. The two just don't seem to get along. I've wasted countless pages of expensive paper and what seems like gallons of ink trying to resolve this issue, but I'm getting nowhere. I've ruled out physical problems with the printer - it works flawlessly on the three PC's I've connected to it (via usb).
Until this evening I was using the Epson drivers for this printer. They were flakey at best. I would get random 'communication errors' that could happen at any time during a print - start, end, somewhere in between or, if I was lucky, not at all. Having had enough I went looking for a solution (again) online tonight and stumbled across Gutenprint 5.2.6.
I've been able to install the drivers successfully by following the documentation but I can't get the printer to print via USB or IPP. Using usb, I get a message in the print queue 'backend USB Failed' and the printer goes into a Paused state. Using IPP the print job apprers to spool and queue reads 'Connecting to printer... ' for a while then returns with 'Unable to connect to printer; will retry in 30 seconds..'.
I believe the IPP is failing because the print queue options in the Gutenprint setup. The install says to leave Queue blank for the default queue. I tried that - it didn't print.
I browsed to the embedded 'EpsonNet Config' page in the printer and named what they call 'printer name' as printer. I presume that's the queue that the gutenprint driver wants, but I still get the same result.
When I look at EpsonNet Config, the IPP URL is http://192.168.9.166:631/printer.
When I look at the Printer Setup on the Mac, I see
Queue Name: 192_168_0166
Driver Version: 5.2.6
URL: ipp://192.168.0.166/printer
Can someone tell me what I'm doing wrong? I'm frustrated beyond belief with this problem and really could use some help using either the Epson drivers or Gutenprint drivers - I just want some consistent output.
Thanks in advance for any clues you may be able to offer.I have been using an Epson 3800 with my I Mac for four years and up untill I upgraded to OSX Lion the only problem I had was colour issues associated with some ICC profiles. After upgrading to Lion and downloading the latest OSX update (10th May) I could not print.
One of the problms was that the print settings continuously defaulted to:
Page Setup: Sheet Feeder
Media Type: Ultra Premium Photo Paper Luster
I would change the settings to what I wanted, I saved them selected Print. My printer promptly started changing from Matte ink (what I had set my print setting s for) to Photo Black.
After trying all i could to correct this. I finally gave up and rang the Epson Helpline. After 3 telephone calls over a day and a half during which I was talked through the procedure you described, the problems were still not resolved.
My contact on the Epson Helpline then tried to simulate the problem on his MAC. He discovered that he had the same problem the print settings would not save, albeit on a Epson 3880 driver. He then advised me that the problem was not with thw Epson Drivers it was a MAC/Apple problem.
I then rang the Apple Helpline (at £1.35 a minute) described the problem and was eventually put through to a supervisor. Who asked me to send her a set of screen shots describing the problem, This I have done, I have received an acknowledgement of receipt and have been advised that I should get a response within two working days.
I am waiting hopefully.
I have tried to print both via CS5 and Aperture the problem is the same in both instances. -
Problem printing from cs6 photoshop to epson stylus pro 4800 printer
Has anyone had trouble printing from cs6 on a mac running lion to a epson stylus pro 4800 printer? I keep getting an error message saying "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."" The computer sees the printer just fine and has the latest driver installed. I have removed it and reinstalled it many times . I need help with this.
Yes, the menu items are not unavailable. We were already aware of the "Reveal Arrow" issue under OSX v10.5.3. The most important print menu items such as "Print Settings" and "Color Management" are simply not present. As previously stated we've already tried uninstalling and reinstalling the latest (v3.66) "Universal" print driver on both hosts and all of our client Macs. A resolution to this problem is very urgent as our semester begins this week and currently students can not print their next week assignments.
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Problems printing from Epson Stylus Pro 700
I just upgraded to CS4. Now I can't print from Adobe Indesign on my Epson Stylus Pro 7800. It will print from photoshop. I upgraded the printer driver, but that didn't help. Other applications such as Word will print. When I click on the printer monitor, it says printer ready. The print job is "stopped." When I click on resume it says "Operation could not be completed." What can I do to fix this?
KateYes, I've contacted epson. At first the computer wouldn't recognize that the 7800 printer was attached. My 1400 printer was working. I replaced the firewire cable on the 7800, per instructions from Epson, with a USB. That fixed the first problem. Then when I was printing in Adobe, I couldn't choose a paper type. We tried downloading a driver upgrade, and running disk utility(Epson tech still). That fixed that problem. Now I can choose a paper type in the print dialogue box, but when I tell the printer to print, the dialogue box says printing stopped. If I select resume, It tells me client error, not possible. I also spent about an hour on the phone with Adobe trying to solve this problem. Epson says it's an Adobe problem, and Adobe says it's an Epson problem! Currently, I can print in photoshop and indesign, but not pdf files on either printer. On Friday, at some point, I was able to print pdfs, but not photoshop or InDesign. Unfortunately I didn't write down exactly when that was, as I didn't realize at that time, that I wouldn't be able to print pdfs later on. I appreciate any help you can give me.
Kate -
Epson Stylus Pro 3800 - reporting an issue
I have an Epson Stylus Pro 3800 connected via Ethernet which is recognized by Bonjour.
When I tried to add this printer, the driver was not recognized as I was presented with "Select Driver to Use" for "Print Using".
I then went to the Epson support page and found Printer Driver v3.5cE which has Mac OS X (v10.5 - 10.5.x) listed. After downloading and installing, I am presented with "EPSON SPro 3800" for "Print Using" but when I "Add" the printer, I get the following error message "An error occurred while trying to add the selected printer. Error: -9672"
I am testing this out on my Powerbook G4 before I actually install Leopard on my production machine.After uninstalling the Epson driver, installing the Epson drivers (1.5GB) from the Optional Install package (which didn't contain the driver for the 3800 but you can't know until after you've installed the optional drivers), and reinstalling the downloaded 3.5cE driver, I was still given the error.
Bonjour doesn't work, but IP does. By selecting More Printers and then selecting Epson TCP/IP, the printer showed up in the list and I was able to add it to my list of printers without the error. The Supplies button in the Printer Queue window doesn't work but Epson's utility can access the printer and get the ink levels, etc as usual.
It appears to be a CUPS bug. In the cups/access_log, I noticed the following lines while trying to add the Epson printer:
localhost - - 27/Oct/2007:16:46:57 +0800 "POST / HTTP/1.1" 200 75 CUPS-Get-Default client-error-not-found
I have just printed a high-res photo on the printer, a photo I printed using the same printer/sharpening/settings/etc only a week ago. I compared the two photos and there are no discernible differences. My Epson is accessible and working -
Epson stylus Pro 9600 problem printing?
We have 3 Epson stylus pro 9600 connect to LAN network and the latest driver 8.6.1. We have Mac Pro with Lion installed 10.7.4. We tried to print the progress comes up and then it says error. This is what we did to solve the problem: 1. we unplug the LAN Cable and plug directly to the Mac Pro
2. we unplug the the cable from the printer settings still had green light
3. we used IP addresses too
4. we turn off the printer and restarted the Mac
5. it only works with USB. This defeats the purpose of using the LAN.
It seems the printer or Lion does not recognize each other. It won't print!
Any solutions.
Thank you in advance
LuisAdobe blamed Epson drivers for not anticipating CS3's changes. Like they're clairvoyant or something. Their reason was that it was too hard to take into account every printer on the market when writing the new (unasked for) CS3 printing module. A feeble excuse when it comes to Epson pro machinery, though - it is the industry standard, after all.
Solution? - use CS2 for printing, authored back when Adobe wrote its software to be compatible with existing equipment and drivers, not expecting the world to fall into line with whatever it decided it would do. CS2 works flawlessly with my 7800, CS3 remains a basket case for the same reasons you mention, though checking/unchecking the fine detail box makes no difference. CS3 is erratic - sometimes it works as directed, but then out of nowhere it will suddenly decide to attenuate a pano print.
We'll see if they get it right with CS4's "improved" printing, but don't hold your breath. -
Bonjour with Epson Stylus Pro 4800
I can't connect the Epson Stylus Pro 4800 with Bonjour.
Bonjour detects the Printer but after a few seconds there comes this message:
Error: -9672Shame on me! :-O
Still... it seems the -9672 error is attributable to the Printer in all the cases I've found, but a very few have been able to cure it by downloading the Instaaller/Driver from the Manufacturer, rather than using the ones on the CD. -
Network Printing: Epson Stylus Pro 9600
Forgive me if I sound like n00b, since I am new at this Mac administration thing. I got stuck taking care of a small network of various Macs at work. These are in our graphics design dept. They have an Epson Stylus Pro 9600 that they have been using, mainly with Adobe Photoshop and Illustrator.
Anyway, as far as I can tell, they were using the Epson via AppleTalk/Bonjour. The problem is that I was told from on high that this is a big no-no. So, I tried to setup the Epson on our Active Directory network. I assigned it an IP address, and made sure it was connected. The two main users were able to see it with the new IP address in the Print setup utility, and everything seemed ok.
When I tried printing something, however, the job hangs up. Finally, it will give an error that it could not communicate with the printer. The odd thing is that everything appears ok, and I can ping the printer address from the machines in question. Any suggestions?
The machines are a mix of G4/G5s all running 10.4.8.If the Epson driver supports network printing, it will be called something like Epson TCP/IP, and will be found after clicking More Printers. Is that what you're using?
If you're using the Gimp-Print driver (included in OS X), then you must be using IP printer > LPD or IPP or HP Jetdirect. You'll need to read the documentation for the printer (or print server if that's how it's connected) and find out which protocol(s) is supported. TCP/IP raw (or socket or port 9100) is easiest because that equals HP Jetdirect protocol, and only the IP address is required. If LPD or IPP, then you need to find the device queue name (sometimes called port name), because this is required in Printer Setup (it's part of the address to the printer). -
This is a large format printer used for proofs that I cannot use since upgrading to Mountion Lion, anyone else had printer issues?
Checked RoaringApps App Compatibility Table. These are apps not drivers but..
All I see listed is:
- Epson LFP Remote Panel 3.6.1 and with a ? under Mountain Lion
- Epson Printer Utility 4 8.6.1 and red X indicating non-compatibility with Mountain Lion
- Epson Scan 3.7.5 and a green check mark showing compatibility with Mountain Lion
http://roaringapps.com/apps:table/tags/_e/index_tags/_e
On the Epson Website. Under Drivers and Downloads for the Stylus Pro 7700 with Mountain Lion, it looks like there is:
Drivers:
- Printer Driver v8.63
Utilities:
- Remote Panel 2 Utility v1.30
- Uninstall Center v1.1.0
Firmware:
- Firmware Update version KND14BA
Epson Stylus Pro 7700 Printer - Drivers & Downloads
Did you download and install all of these from the Epson website? -
Photoshop CS6 on a Mac using an Epson Stylus PRO 3800 printer.
Installed Photoshop CS6 on a Mac Version 10.9.4. Installed an Epson Stylus PRO 3800 printer. When I try to print through Photoshop the dialogue box won't give the option to color manage. I followed the link suggested in the print dialogue box but that was for CS5 and said it will only work with TIFF files. I work with .psd files. I downloaded it but my Mac will not let me open it. Any help would be most appreciated. Mary Ellen
From Chris Cox: If you choose "Photoshop manages color", then Photoshop is managing the color and the printer driver is supposed to disable it's color controls (and let Photoshop manage the color).
If Photoshop is managing the color, then there is nothing else for the printer driver to do - so it grays out it's own color controls because they don't apply while Photoshop is managing the color. -
I have a fairly new iMac running OS 10.6.7. Im trying to print to an Epson Stylus Pro 3800 via an in-house wireless internet. I have installed the latest drivers. It was working a couple of months ago. My wife is on the same network using a MacBook Pro and the same OS and is having no problem.
I have been using an Epson 3800 with my I Mac for four years and up untill I upgraded to OSX Lion the only problem I had was colour issues associated with some ICC profiles. After upgrading to Lion and downloading the latest OSX update (10th May) I could not print.
One of the problms was that the print settings continuously defaulted to:
Page Setup: Sheet Feeder
Media Type: Ultra Premium Photo Paper Luster
I would change the settings to what I wanted, I saved them selected Print. My printer promptly started changing from Matte ink (what I had set my print setting s for) to Photo Black.
After trying all i could to correct this. I finally gave up and rang the Epson Helpline. After 3 telephone calls over a day and a half during which I was talked through the procedure you described, the problems were still not resolved.
My contact on the Epson Helpline then tried to simulate the problem on his MAC. He discovered that he had the same problem the print settings would not save, albeit on a Epson 3880 driver. He then advised me that the problem was not with thw Epson Drivers it was a MAC/Apple problem.
I then rang the Apple Helpline (at £1.35 a minute) described the problem and was eventually put through to a supervisor. Who asked me to send her a set of screen shots describing the problem, This I have done, I have received an acknowledgement of receipt and have been advised that I should get a response within two working days.
I am waiting hopefully.
I have tried to print both via CS5 and Aperture the problem is the same in both instances. -
I just bought an Epson Stylus Pro 3880 and the printed images look yellow. I calibrate my MacBook Pro monitor with a ColorMunki Display. I want to make sure my Lightroom print settings are correct.
This what I have been trying...... Maybe my eyes are screwed up or don't understand the process....
What I have been trying to do is squint and make the apple disappear by moving the sliders around in each step. Is that correct?
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