EQA and Person responsible

1. Is their any standard report to get Equipment availability time.
2. How can I have person responsible in notification main screen. I have reported by but I need person responsible.?
Regards,
VM

hi
check whether you have defined the Responsibilties screen while defining the notification screen ,if you have assigned then Reported by and responsible person you can enter both of them
as far as equipment is considered you can check the MTTR and MTBF using tcode MCJB and MCJC
regards
thyagarajan

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Change Manager and Person Responsible

Why the Change Manager partner function is defined with function category "Person Responsible" and the CRM relationship "is responsible BP for"? This is related to the "Person responsible" field of a change document in the transaction crmd_order, when I use the find tab? What does it happen if I define the Change Manager like a simple employee?
Thanks
Antonello

Hi
Under HRMS Manager=> Security, you can find *"CustomForm"*
You can select "Combined Person & Assignment Form" as the form to be customized and restrict based on Person Action and Person Type.
Cheers,
Ganesh
Edited by: Ganeshbabu Gnanagurusamy on Aug 11, 2009 3:28 PM

Error in person responsible when contact person is changed

Hello PCUI fellows,
we are using the PC-UI Opportunity and Activity Application in CRM 5.0 SP 8. We have set the option "roundtrip cs search" for the Fields Prospect(Opportunity)/Contact Partner (Activity), Contact Person and Person Responsible. This are the steps to reproduce the Problem:
1. Create a new Activity
2. Enter a customer name into Contact Partner and press enter
3. get a list of companies matching
4. choose one which also has contact persons.
5. The field "Contact Partner is now filled.
6. click on the F4 Help for the Field "Contact Person".
7. The search is opened and "Search by relationship" is prefilled with the companies Account ID.
8. Search and choose one of the contact persons
9. The field "Contact person" is filled with the contact persons account id
10. Press enter
11. Now the Field "Person responsible" which was filled with the Users Name contains only "No address data".
Does someone had a simmilar problem?
Best regards
Gregor

Greg,
Are you using the standard views or customized views?
If you had maintained the customized Z views then try to maintain the F4 Help field assignment at fieldgroup level under CRMC_BLUEPRINT_C->Input Help -> Field Assignment for transferring values. Enter the field group name here.
For ex : I have mainted the given entries for Leads Partner F4 Help.
View Field Name                            Result List Field                   Field in Hitlist
ZWA CONTACT_PERSON_LIST      CONTACT_PERSON_LIST        PARTNER1
Make it a try..
Thanks,
Thirumala.
Message was edited by:
        Thirumala Reddy Kalluri

MSA-Activity: Invalid Funtion of person responsible

Hello,
We are on CRM 4.0 and MSA 4.0/SP06 release.
Problem Desc:
1) Created new activity in MSA (Activity-->Details tileset) and saved.
2) Person responsible tile will be defaulted to logged in employee with function as "Sales rep"
3) Now added one more employee as a function "Interaction center Agent"
4) when try to save, it display error on status bar as "Function of person responsible is invalid for selected transaction type;select a valid function".
This is happening for all the other functions (except Attendee) like sales assistant, acount manager. sales clerk, sales manager....
PLease advice.
Regards
Milind

I am on CRM 3.0, and I have only "sales rep" and "person responsible" in dropdown as possible partner function roles.
May be you need to check your partner determination procedure whether you have defined other partner functions for activity.
Regards,
Kaushal

Assign multiple person responsible and effort spent

Hi all,
Apparently, we have implemented service desk function in Solution Manager 7.0 (EHP1). Normally, when user creates/logs a ticket, it will flow to SAP support team, and eventually, the ticket will be assign to a support consultant. Although this is possible to assign multiple support consultants (maybe 3 person responsible, which include functional, technical, and BASIS), by adding 3 custom fields at the screen of Fast Entry -> 'Reference' section of transaction code CRMD_ORDER. However, I wish to make it more flexible, as some times there could be more that 3 support consultants to handle a ticket. Is there a way to do this, as 'Reference' section has limited space to add more custom fields?
If the above can be achieved, is there a way to capture the total time spent by all the involved support consultants? E.g. functional spent 3 hours, ABAP spent 4 hours, and BASIS spent 2 hours. Total effort for this ticket is 9 hours.
Appreciate your input.
Thanks and best regards,
Patrick

Hi Patrick,
As a standard there is no way you can add effort anywhere. You can only create custom fields may be under the "Transaction Data" tab --> Custom Addon fields to capture the effort. This tab does not have a limit to the number of fields that can be added.
Hope this solves your issue.
Thanks,
Rinkal

Download notifications based on main work center and edit based on task level person responsible

Hi Experts,
My requirement is to download notifications based on main work center.The downloaded notifications contains task level person responsible.If the notification contains four task assigned to different persons.Let suppose one task is assigned to the mobile user and other three task to another user.Now the first mobile user should able to edit the task assigned to him ,but he should able to see all other task in disable mode that are assigned to other user.Iam using agentry work manager 5.3
Please help me to achieve this requirement as soon as possible.Thanks in advance.
Thanks & Regards,
Sravanthi Polu
Tags edited by: Michael Appleby

Please refer my earlier posting for Work Order related requirement similar logic can be extended even to your Notification requirement.
Also refer.
Work Order and Notification Assignment Types Supported In Work Manager 5.3
Thanks
Manju

IPad stolen, restored and locked but I need the data on it to catch the person responsible, what can I do?

iPad stolen, restored and locked but later returned... I need the data on it to catch the person responsible, what can I do To get to the information without losing everything or restoring? Please help!

Sorry, you said "Pad stolen, restored and locked but later returned". Please clarify. "restored and locked".
What, exactly, does this mean?
Locked how? If it's passcode locked and you don't know the passcode, you don't have any choice but to restore it.

Identifying pending work items and sending emails to persons responsible.

Hi Experts ,
Can you please provide the database table where i can get the status of the work item along with the user/person responsible to act on that work item.
Basically the requirement is to send emails to outlook of employees having pending work items in their SAP inbox.
Thanks

Hi Kokate_Abhishek ,
Using this FM SAP_WAPI_CREATE_WORKLIST, you can get all workitems with status(STATUSTEXT,columname).
May be this will work for you.

In CJ20N, unable to change the "Person Responsible"

Hi,
In cj20n, When I create a new WBS under a project, the system defaults the Person responsible from the Project level.
The field is display only and I am unable to change it. There is no substitution active in the project profile.
Could anyone help me to change the config so that the user can maintain the "Person Responsible" at the WBS level for the existing projects & the newly created projects.
Thanks in advance
WD

Hi.
Dd you check (OPUK) the field selection settings for this field? You can make it editable entry in there.
Regards
Sreekanth

Add Option of choosing values from list in "Person Responsible" field of Cost Center Master

Dear All,
Could anyone advise me how can I add the option to Choose Values from list to field "Person Responsible",
in Cost Center Master Data ?
The Technical Name of this field is VERAK, and currently it is an open field.
I would like to allow the user to choose values from existing list.
Thank you!
Orly

Hi Orly,
You have take it to your ABAPer, who will have to modify the attributes of CSKSZ-VERAK field in CSKSZ structure. ABAPer will have to define it with foreign key and introduce the name of the table, which will be used for deriving the available values. No standard table exists for it, but you can either create your own Z-table or take it from users table (USR02) if you have the necessary information there. Of course, this action would account for modification of standard SAP structure.
Regards,
Eli

Creation of person responsible in CR01 (work center creation)

Hi
During the creation of work center (CR01). The following details are entered before i get the error message
1) Work center and its description
2)Work center category
3)Usage
4)Backflush
5)Standard value key
But i am unable to enter the PERSON RESPONSIBLE field (Message is NO VALUES SELECTED MAINTAIN ENTRIES).... if I am selecting yes with this message it is routing me to Choose Customizing project.
Please help me creating person responsible field
Thanks in advance
Rupesh

Dear Rupesh,
press F4, then for maintain entries press yes
then enter on continue w/o specifying project
then it's take u to location
here double on any or PP work center
then new entries
and specify one name here
then back, back & back
now u can get the name here
ADDED
maintain directly in T-code OP10
here go for new entries
give ur plant & person name
this should solve ur query
Regards
kumar
Edited by: kumar kumar on Sep 5, 2009 9:37 AM

How to work with Partner Function Categ. - Person Responsible vs. Employee

Hi together,
I have a question regarding partner processing (we are using Web Client UI):
Our customers are served by one Sales Rep. who is travelling and additionaly by an Account Manager who is working inhouse (he is assigned to & supporting up to 5 sales reps). In our R/3 System we are using two different z-(customer)partner roles - let's say SR and AM. When we create new customers and sales documents the AM is determined out of the assignment to the SR (SR has to be typed in by user). So the Sales Rep is the leading employee in the relationship to the customer, while the AM is the SAP power-user.
How should I use these Roles in CRM? Both employees have to be assigned to our Customer-BUPAs and to every sales document.
The first thought was using the CRM-partner-function 0012 Sales Rep.(category employee) for the SR and 0014 Employee Resp. (category person responsible) for AM.
My problem is that I don't know what the difference between the two partner function categories person responsible(0008) and employee(0005) is.
Because the SalesRep is the leading employee I think it would be better to use him as the responsible person? Another point is that the responsible person is available on all the Web Client Views on the first detail block and the other employees are only visible in the "parties involved" block. But the SalesRep doesn't use the system very often.
What do you think is the best way?
Best Regards
Stefan

Hi,
I think it makes logical sense to assign SR as employee responsible.
Please go through the following link for further information on this account.
http://help.sap.com/saphelp_crm40/helpdata/en/c4/1161f39f6ec94c88c90a11b0820a16/frameset.htm
Regards,
Deepak

How to giv the name of person responsible in deadline

hi
im using a task and creating a workitem,
in the latest end im giving the deadline, I am using a rule for determining the person to whom the deadline is to be sent.
i want to show the person responsible for the work item in the dead line message.
how this can be achieved ?
kindly reply.
Raghu

Hi,
If you are using modelled deadline , then in the branch of this deadline, you can use a method which determines (or try if result element of rule can be used) , the person responsible, and then get this person as export parameter of this method and bind to workflow container element, so that you will be able to use it in your next step.
Regds,
Akshay

Person Responsible Business Transactions

Hi All
We have a problem with business transactins in the web ui and the person responsible.
if I select any transaction from the inbox and edit it, the person responsible is automatically updated to my username. This may make sense but it is not functionallity that we require as we need to keep a record of the person responsible .
Is there anyway of turning this functionallity off so the person responsible does not change.
Thanks
Darren

Hi,
I think the Partner determination Procedure has assigned to this transaction and the Partner function person responsible the access sequence is assign ed as the user. Go the transaction and check the PDP and go to that PDP and check the partner function and access sequence. You can find it in SPROCRMBasic Function--Partner Determination Procedure. Here you chack the partner function Person responsible and check the access sequence assigned to it. You can change the Access sequence for this partner function as you want to bring this Partner Function.
Thanx
Chinmaya

How to change the Org Data depending on the Person Responsible?

Hi Group,
I have a requirement relating to Org data changing as :
while creating the activities in CRM, by default I was getting the Org data for the person responsible ( whoever has created the Activity ).
there is a provision that, we can change the Person Responsible for the Activity.
and when the Person Resp is changed, the Org data also to be changed accordingly....
But, this was not happening due to some technical reasons....
So please give me some inputs as how to change the Org data according to the changes to the Person Resp.
Thanks in advance.
Regards,
Vishnu.

for this u have to maintain the rules profiles and attach this to transaction type for header or item category
documentaion is there
spro ->MD->org managment ->org data deter -->change rules and profiles

EQA and Person responsible

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