Equipment download: R3 -- CRM

Hi,
The equipment BOM in R3 contains serialized(equipment) and non-serialized materials.
When we download the equipment BOM from R3, the corresponding equipments are viewable in CRM, through the install base. However, the non-serialized materials are not viewable...even though they exists as materials in CRM.
Would appreciate to know if anybody has faced a similar problem.
Regards,
Rajib

Hi Rajib,
Serialization for service products is not activated in out-of box CRM. You need to activate this functionality by enabling the required product view. This will solve your problem for sure.
Please refer to the following link for detailed explanation on product serialization
http://help.sap.com/saphelp_crm50/helpdata/en/42/b64f027b8f311ce10000000a1553f7/frameset.htm
<b>Do not forget to resolve if helps</b>,
Regards,
Paul Kondaveeti

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