Equipment serial number status management

Question

Hello All,
I have a case:
We have the status management of the equiment serial number  for instrument.
Material number: 8000001
Equipment Number: 300026058
Serial Number:Q090909
Each goods movement  will update the status and the stock information of the equipment, and the specifically operation can be done at each status.
We had purchased this equiment from a affiliated company,and it had been sent to the consignment storage location, but two weeks ago,our logistic team returned an equiment to the vendor with this serial number Q090909, and the relevant status have been updated accordingly, now the system still show us there is an equiment at the customer side(due to we don't issue the consignment pick up order to get the physical goods from the customer), so we have to finish the consignment pick up order process,but due to the status issue of the serial number, we can't handled the equiment.
And also we can't change the status with the transaction IQ02.
Is there any other way to solve this problem?
Thanks&Regards,
Don

Answer 1

Hi Don,
If you have authorization then follow the steps given below
Go to SE16 --> Table "JEST"
There you have to enter the "Object number"
Generally object number is like "IE0000000000XXXXXXXX"
*XXXXXXXX = Equipment number
If its not taking by the system then run JEST freely and see the pattern of object number and then enter your object number
In my case I have found that the last eight number was Equipmnt number.
Once you enter then on next screen, you will see 5 fields
Client Object number            Status Status Inact. Change number
In change mode put "X" in status Inact for every entry except the two givn below
I0184
I0188
Regards,
MT