Equium M50 - The battery will not charge

Hi, I need some advice regarding a charging problem on my PC.
The battery will not charge and the level indicator shows a constant 5%.
The machine is about 15months old and does not get hard usage, probably an average of 5-10 hours per week.Usually it's powered from the mains, so the battery tends to be kept topped up.
Before I go and replace the battery, is there any diagnostic I can do as a user?
Looking forward to a reply.
many thanks
Steve

Hi,
no, I dont think that it will makes any sense to perform some diagnosis because it sounds like a hardware related issue and I think it would be better to bring your machine to a authorized service partner for a hardware checkup or probably a exchange of the malfunctioning components.
To find the nearest available service partner in your country you can try this link:
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT
Good luck and nice weekend
Greets

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This question was solved.
View Solution.

Hi,
This feature is intended by design in order to reduce unecessary charge/recharge cycles - reference to this can be found in the 5th paragragh in the document below.
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Equium M50 - The battery will not charge

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