Erase and sync issues (backup/restore)

Hello.
I have an issue with the backup/restore with my iPhone.
Sometimes, it is difficult to find an answer that fits your problem exactly on the forum! Lots of good stuff though!
This post will be little longer than normal, but I need to get all the facts on the table.
I'll try to keep this brief. Please hear me out!
From another post ...
https://discussions.apple.com/message/12273122
Kwopau stated ...
if you do a restore, you only have 2 options, Restore as new, meaning nothing will go on it
and you will just have to start fresh and no contacts will go in there.
The other option is "Restore from Back up _______" it will completely restore your phone
from your last back up and everything will be on there.
End of quote ...
Here is my situation.
I have a 3g 16GB iPhone.
I am still running IOS 3 (not IOS 4).
I do not use sync. I manually manage the music and books with iTunes.
I have an HP laptop.
A while ago, I had to completely rebuild the computer.
The computer has a new computer and user name (I don't know if this matters in iTune/iPhone matchup)?
I have not been able to connect the iPhone since then.
Let me rephrase that.
I can connect with iTunes. I can see all that is on the iPhone.
When I try to add or delete music or books on the iPhone with iTunes or set the manually manage check box, I get the following message ...
The iPhone "myname's iPhone" is synced with another iTunes library.
Do you want to erase this iPhone and sync with the this iTunes library.
Most commands appear to be grayed out, I can't add or delete anything.
I do not have anything in current iTunes library at the moment.
My fear is this.
If I do the erase and sync as suggested (iPhone message above) to the iPhone and then use the new iTunes library, will I be able to use the backup (I just created) to restore to the iPhone that I just reset?
If so, will it have contacts and all the other stuff?
I can afford to lose the music and books, and perhaps the apps on the iPhone.
I cannot afford to lose my contact list.
I need to find another way to backup the contact list, Outlook, etc?
If there other posts relative to this, please point me to them.
I am afraid to pull the trigger for fear that iTunes will not recognize the iPhone after the erase and sync and then not allow me to restore.
Perhaps someone can put my mind at ease and convince me that it will all be good if I proceed!
Thanks for you time and help in this matter ...
Bob

Do you know how to transfer purchases? Connect the iPad to the PC and launch iTunes. Click on the iPad nema on the left side of the iTunes window to select it. Then go to File>Transfer Purchases. That should put all of your purchased iPad content into the iTunes library on the PC.
Here are instructions in a very short, easy to follow article.
Transfer iTunes Library to a new computer
This discussion will be helpful to show you how to make the PC work wTunes from the iPad.
https://discussions.apple.com/thread/3305461
This is the discussion from which I borrowed the some of the text in my post from the discussion above.
https://discussions.apple.com/message/11527071#11527071
What puzzles me is that if you had updated with the PC, I would have thought that you would have backed up and synced with that PC as well, but read the articles and instructions and post back with questions.
You can email the pdf files to the iPad, or use iOS file sharing, and open and save them in iBooks or another pdf reader app, but start with getting your stuff onto the PC.

Similar Messages

HT1296 Erase and sync help!

i want to start syncing my iphone to my laptop instead, if i go 'erase and sync' will that erase all iphone content like messages and contacts and so on? and if i do press erase and sync can i restore from backup afterwards

Hello, Welcome to discussions.
Couple quick tips
-Reboot computer
-Ensure when you connect the iPhone that you connect to a USB 2.0 Port if at all possible. Some of these ports will be located on the back of a desktop machine, othertimes in the front.
-If you are connecting the iPhone via a USB connection built into a keyboard or USB hub. Try using any other port on the computer and or disconnect any un-needed USB devices at the time of sync.
-Make sure you have downloaded and installed latest version of iTunes
http://www.apple.com/itunes/download/
-Make sure you are using the iPhone USB Cable. If you are using one from another manufacture see if you can use the original iPhone USB cable or borrow another iPhone cable to ensure your cable properly works.
-Uninstall Apple Software and Reinstall
http://support.apple.com/kb/HT1925

Question Concerning Erase and Sync and Itunes backups

Earlier this year my Computers Harddrive exploded without me making a backup. overtime I have moved all my new data to a new Itunes library and now after just about everything has been moved My Itunes is telling me that for my 5 devices, That I need to do an Erase and Sync. If I were to first backup my devices in Itunes would I be able to recover everything after the Erase and Sync ( Notes, Contacts, Remiders,ect.) Also a side question, If I restore my phone from a backup, are the data in the Apps Lost
Sorry For Poor Grammar did this in a hurry

If the songs are still on your computer then you'll have to add them back into iTunes and rebuild your library. Once you've done that you can reload your iPod. Pressing "Erase and Sync" when iTunes brings up the dialogue window asking whether you want to replace the songs on your iPod with the songs in this iTunes does exactly what it says. If you linked to an iTunes with only a few or completely different songs it will have erased your original iPod song list, iTunes itself must have been empty at that point as erase and sync erases the iPod not iTunes. If you lost your songs entirely from the computer and the iPod there are some data recovery programs on the market. I've no personal experience of them so I can't say how effective they are, here's an example: iPod Data RecoveryBuegie - Recovering Songs
None of the recovery programs are particularly cheap so you have to decide if in your particular circumstances it's worth it to get your songs back. It may be if you have a lot of purchased tracks which you would have to pay to download again. If they came primarily from your CDs then it's most likely not as you can re-rip them.

Restored mac - iphone doenst recognize itunes - erase and sync

HI,
I recently had to completely restore my Mac Book Pro... complete re-install everything, OSX Mavericks, itunes, the whole 9 yards. Problem - My iphone was synced with the same computer, but now it doesnt recognize it as its "home" itunes library. So when i connect the iphone, it says the iphone is synced with another library and for me to sync it with this "new" library, i need to erase and sync, which of course i do not want to do.
Basically i just got a new iphone 6, and was able to back up my 5s and restore it on the 6, but 2 things didnt come along in the restore, videos, and ring tones. That is when i tried to to sync the videos and ring tones thru itunes, i came across this problem.
any solutions?
thanks

See Recover your iTunes library from your iPod or iOS device.
tt2

I have this iPod Nano 6G. I try to erase and sync it. It told me that I have to restore it. My Nano displays a white screen and said that do not disconnect. I press ok in itunes and tells me error occurred 1439. What should i do? :(

I have this iPod Nano 6G. I try to erase and sync it. It told me that I have to restore it. My Nano displays a white screen and said that do not disconnect. I press ok in itunes and tells me error occurred 1439. What should i do? :(

Hello dreyc,
The following article provides information and troubleshooting steps that can help resolve this error.
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Cheers,
Allen

Windows 7 computer shut down and restarted - no memory of iTunes or other files. I want to sync my iPod 4th Gen. to the computer, but it offers erase-and-sync. Now what?

In a nutshell, the family computer, a Compaq Desktop Windows 7, has been in our family since November 2010-ish. We moved last summer, and nothing happened to it. A couple of weeks ago, the desktop had a whole "recovery-restart-etc" dilemna and no it's like new - no memory of the past files. I had iTunes (7 or 9), for only me, the only iTouch 4th generation user in the house. Basically no other Apple products. Now that I want to fix the computer (restore old photos and applications, etc) as well as move my music to the desktop itself, iTunes tells me I must update my iOS 4....? (never updated the iOS thing) So I try to do so, and iTunes tells me I have to transfer my music files to the library. Fine. I try, and since the iTouch has a previous history with the previous iTunes library BEFORE the major shutdown, it tells me to erase and sync my data! I don't want to lose all my music and repay for it, and I may be smart, but I'm not at the Genius Bar, am I? So can somebody help me? Please? Thank you in advance.

- Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- For other music yu will need a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities
- If you have photos synced to the iPod you will need a pair program like TouchCopy or PhoneView. They also do music
- The connect the iPod to the computer and make a backup by right clicking on the iPOd under Devices in iTunes and select Back Up
- Restore the iPod from that backup. The will also update the iOS on the iPod.

Extreme charging and syncing issues

Okay, so for the past few weeks I've been developing charging and syncing issues. The first third party usb cable worked for a while and after some point it begin to physically wear and tear, and wires were disconnecting. Needed a new charger, so naturally I went and got another one. However, it didn't work, and as a measure to see if it was faulty, I plugged in the old one and smelt smoke/a burn smell.
So, I plugged the new charger into an old ipod touch 2G and it charges and syncs just dandy. The 3GS is a particularly weird case here; as it will not charge while on. After letting it die, I plugged it in and got an empty battery indicator with a charging (lightning) symbol, and after a couple of minutes it powered back on, but still wasn't charging once ios actually booted up. Weird, right? If I could connect to windows I could restore it to remove the jailbreak, as using Erase All Content and Settings keeps the phone in an endless loop until I hard reset.
The kicker here is that it seems to only charge when it's off, as if its plugged in and you slide to power off, and turn it back on later, it will sometimes have a higher percentage. And, at the place I work, we have many iPads so I plugged it up to the iPad chargers and it worked with some of them, albeit slower then expected.
Is my phone not getting enough voltage or something of the nature? I have 3 wall adaptors, one apple, and two of them standard LG adaptors, and a third party usb cable that notably works for the iPod just fine. I've connected it to 3 different computers with itunes and the result was the same as if it was dead and plugged into the wall; enough power to boot to home screen then die afterwards.
The thing that get's me is when I hit Erase All Content and Settings and it's plugged, it makes a charging noise indication but only when I hit that reset button. If it wasn't for that, I would beleive it was a hardware issue. That, or I'm just trying to deny the phone's inevitable fate. I needed a reason to switch to the 4s, so maybe this is it. I don't like giving on on something without fixing it though so it's gonna bother me until I do.
Thanks for any suggestions or help!

halp

If I back up my iPhone, then "Erase and Sync" my iTunes, will everything on my phone be lost even though I backed it up?

I recently purchased a new Macbook Pro. I am trying to add music onto my iPhone 5 from iTunes, but it isn't working. I read the discussions to manually add music, but when I try, I get this pop up message:
The iPhone “Miranda’s iPhone” is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?
An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library.
So, I backed up my iPhone to the computer, in hopes that everything on my phone would not get erased. However, I didn't "erase and sync" yet.
My only concern is that the old iTunes library I had on my old Dell computer was with a different Apple ID, so how does this affect me?
Will everything on my phone get erased even though I backed up my phone? Why can't I transfer music onto my phone with my new iTunes? I've tried everything. Please help me!
I don't want to lose all my music from my iPhone. I have like over 600 songs, and the old computer I once used is now broken so I will never be able to get them back.

Welcome to the Apple Support Communities
First, if you back up your iPhone in iCloud, you don't need a computer to restore the backup. If you use a different library or PC to sync the device, it will be erased automatically, so you have to copy the iTunes library from the computer that you use to sync the device in order to keep all your data on the phone. The answer is that it won't transfer the library to the new computer: copying the iTunes library to the new PC is enough

Every time i plug my iphone into computer it wants to erase and sync

iphone was originally linked to my laptop... however i never transferred anything from the laptop to the iphone. i now want to use my desktop to transfer music. so i plug in the iphone, click the checkmark next to sync music. it says that the iphone is currently synced to another library and do i want to erase and sync? so i erase and sync and pick the music i want and transfer it to my phone. I unplug the phone, plug it back in again. in itunes it shows the music sync as unchecked... so i click the box to sync music and it says its associated with another library and it needs to erase and sync.
i have done this 4 times now. and everytime it wants me to erase and sync even though i just did it on the same computer with the same i phone 3 times in a row. i don't get it, why won't itunes/iphone sync with the new itunes library on my desktop??? what can i do to fix this issue?
i'm using newest itunes 11 on windows 8.1 computer. the computer has not been authorized... does this make a difference as to why the sync won't stick?
BTW i also hate how apple makes you sync your phone, android is so much easier to just plug the phone in and transfer your music/videos manually. never have a problem doing that. Only when apple tries to make it so easy it gets way more complicated than it needs to be!

Hi joy145,
If you are having issues syncing and would like to manually manage your content, you may find the following article helpful:
Apple Support: Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
If you are still having issues or continually prompted to erase and sync, you may want to try restoring your iPhone to factory settings before moving your data over (either via syncing or manually):
Apple Support: Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
(Note: Restoring iOS software deletes all your data and content from your device, including songs, videos, contacts, photos, and calendar info.)
Regards,
- Brenden

IPhone synced with another library..."Erase and Sync" question

I helped someone transfer from an older iPhone to an iPhone 6 and did an encrypted backup on my laptop and then restored that backup to their new phone.
When they took the phone home and tried to sync their library with it they got the following message:
"The iPhone ... is synced with another iTunes library on ... Do you want to erase this iPhone and sync with this iTunes library?"
I understand what iTunes is referring to but what does "Erase and Sync" actually do? Does it just erase any media i.e., songs, apps and videos and then resyncs them from the new library or does it completely wipe the phone and start from scratch?
Thanks...

When you say erased, you mean almost like a restore is done to factory settings instead of just the media being erased?
I ask because the older phone is no longer available and they want to preserve their photos, etc.
Can I backup the phone on their computer, select erase and sync and then restore from that backup?

New Library - Erase and Sync??!!

OK, I've searched this site and found a lot of opinions, it seems, but I'm looking for a definitive answer, please.
My girlfriend has an iPhone that was once registered to her ex-husband's computer/iTunes. She still has the iPhone, but she has a new computer.
She has NEVER synched the iPhone to this new computer and she has absolutely no music on the iPhone - just Contacts & Apps.
We connected the iPhone to her Mac the other day and it did a full backup when we chose to "sync".
Then, when we went to add Music on her computer to be synced to the iPhone, this message popped up (which we cancelled):
The iPhone 'My iPhone' is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?
An iPhone can be synced with only one iTunes library at a time.
Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library.
Now, again, this ONLY comes up when we try to set up syncing Music to this iPhone. That is the only change we're trying to Apply at this time.
So, will only all the music once (actually never) stored on the iPhone be erased and replaced?
Or, will other things get caught up in the "erase" action of this process?
And, if other things -- what "other" things, specifically?? Apps??

You seem to have issues understanding what I said. I didn't ask for help because clearly, no one on here has the answers I need. You seem to be wanting to kick me out because YOU thought you were all knowing and I stepped in to let you know you are not? I am not thread jacking. This post came up when I was looking up how to do the solution I said. I was reading through and saw your post. I am just notifying you so that you can know a little more and be less of a jerk when you are helping people out. You can't say "you didn't just update your iTunes because that doesn't happen when you update iTunes" because it happened to me JUST updating iTunes and you can't say "there's no way around it." I have downloaded itunes in new computers without having to resync my iPhone so there IS a way around it (on a pc, idk about a mac. On a pc you can make itunes think you have synce that phone before.) Just because you don't know, doesn't mean those things don't happen or aren't possible. You are NOT all knowing. Don't bash me because I said you were wrong. How about you say "leave this thread and come back when you come with a solution." See? That's a jerk-y response but would've gotten me to leave.

Erase and Sync Question..

OK so annoyingly I formated my hardrive on my pc and reinstalled everything. Now I plug my iphone in to my PC and it upon clicking on Sync it says it must erase and sync as the iPhone was syned with another computer.... hmmmm
So I don't mind losing my music and apps as there now on the reformatted PC anyway but I dont want to lose my text messages..
I presume if I click on erase and sync I wll lose my messages?
Can I erase and sync and then if all messages are gone reinstall a backup and iTunes will be happy?
Cheers, Ben
PS I did manage to backup my iphone backups and have put them back on the PC. iTunes does see the previous backups..

In regards to iTunes content, an iPhone can be synced or manually managed with an iTunes library on a single computer only, and photos can be transferred from a single computer only.
When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the Phone first.
Your computer is detected as a new or different computer after reformatting the hard drive.
This does not erase all content on the iPhone - this is not a complete iPhone erase and does not involved restoring the iphone with iTunes, which is a separate process and must be manually selected. Data such as SMS is not included with the iTunes sync process except for being included with the iPhone's backup.

Erase and sync prob

okay so i put all my stuff from one computer to the new laptop long wait but did it and all the videos synced yet when i try to sync the last of the apps and songs it says erase and sync which it says it will erase exsisting stuff and replace it with the stuff in the library how do i fix this prob????

That is how it works when you switch computers. You end up have to erase the iPad and replace its contents with that on the new computer. That is why you have to move the stuff to the new computer before you sync. With manual syncing you can sync some items to a different computer and it sound like that is what you did. If you right click on your iPod in Itunes (left side) you see an option to backup. If you backup then you should be able to then restore from backup and then synce everthing to your iPod.

Itunes keeps asking to erase and sync after already erased and synced

I've erased and synced my iPhone 4 and iPad 1 both 3 times, iTunes is asking to do this everytime I want to add something new. When I'm done I'd have everything checked in the upper left hand corner in itunes that I always want to sync i.e. music, tv shows, or books, but when I reconnect a couple days later some will be unchecked then I have to erase and sync. Anybody know why this is happening.
Specs
MacBook Pro: Mid 2012
OS X: 10.8.2
iTunes 11.0.1

I think you can mark this thread as "answered".
I had the same problem after picking up a replacement 4Gb iPhone from the Apple store last night. When I returned home and plugged in the iPhone it downloaded the 2.0.2 update and applied it prior to the first or two painfully slow restores on my G4. When the iPhone came back to life after the Restore I had the same situation you described, apps and data restored but no music and only the "Set up new iphone" or restore from backup option when the iPhone appeared in iTunes. Thinking I had done something wrong I told it to Restore the from backup again. Two hours later, same results.
So I was pleased to see your message on the discussion board and possible solution. I couldn't wait to get home from work to try it. Well, selecting "Set up as new" fixed it. My iPhone appeared as normal in iTunes and I'm syncing my music as I type.
Thanks!

I have a new computer and my ipod is already synced to another computer ad when i try to sync my ipod to my new computer, it asked me to erase and sync my ipod what do i do with my pictures?

i bought my new computer and i downloaded some new music on my computer and i had an ipod that was already synced to another computer. i just want to know how to get my pictures back when i erase and sync my ipod.

- Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices and select Back Up
- Restore the iPod from that backup.The iPod will then include photos taken by or saved to the iPod.
- You can also transfer them to the comouter by:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
- If you synced photos synced fro the first computer yu will need a program like TouchCopoy or PhoneView to get then from the iPod to the computer. You have to do that before the restore discussed above.

Erase and sync issues (backup/restore)

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