Erase Junk Mail function disabled!

Hello folks, for some reason my "Erase Junk Mail" menu options are greyed out and disabled.
I cannot empty my Junk Mail folders.
I've quit and restarted Mail. No help. Didn't seem to have this problem in 10.5.7.
Ideas?
-aj

Do you have "perform custom actions" checked in the Junk preferences? If you do, the Erase Junk Mail option will be grayed out.

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Until recently I was able to "right" click on the Junk Mail folder in the Mail.app and select Erase Junk Mail. Now when I bring up the contextual menu Erase Junk Mail is dimmed as is Erase Junk Mail from the Mailbox menu is also dimmed. Any ideas?

Agreed. I had just changed my Junk Mail preferences to "Perform Custom Actions" and the same thing happened to me - no more "Erase Junk Mail".
Changing the preference item back to "Move it to the Junk mailbox" restored the "Erase Junk Mail" functionality. BTW: hitting the reset button wasn't required.
Personally, I think this is a nice little bug.

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For what type of account - IMAP or POP?
If a POP account, quit Mail first and using the Finder, go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > Junk.mbox.
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I've been having this problem for a while now. In Mail.app, the "Erase Junk Mail" menu item is disabled, and cmd-opt-J just gives an error beep.
It's easy enough to work around. All I have to do is go to my Junk mail folder, select all the messages, press Delete, and then select Erase Deleted Messages, which does work. Still, it would be nice to fix this little glitch.

Have you tried changing Preferences such that the option under "When Junk Mail arrives" is changed back to "Mark as Junk Mail, but leave it in my inbox". Close Mail then re-open. Change the option back so that "Move it to the Junk Mail" is re-enabled and see if that solves the problem. The other alternative is to "Reset" filtering which means that all the "training" that has taken place will be lost.

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can you select the specific junk mailboxes, one at a time, and then go to mailbox>rebuild, and see if that clears up the issue.
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Many (maybe most) choices that bring up a confirmation dialog allow the user to bypass the dialog by pressing the Option key. I hope that this capability will be extended to erasing Junk Mail in the Mail app (and, wishing here) to erasing deleted items as well. In all the years I've been using the Mac and supporting Mac users, I have only encountered two instances where the confirmation got a cancellation of the erasure and requiring the Option key to bypass would not have affected those users. Meanwhile, the rest of us have to grab our pointing device to confirm, since Cancel is the default. Lots of wasted motion for an infinitesimal safeguard.

Post at Apple Feedback.

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I had this problem and was able to solve it by enabling junk mail filtering. I had it turned on before in Mavericks, but apparently that setting didn't come over for some reason or other. Mail > Preferences > Junk Mail > Checked the box next to Enable junk mail filtering I personally like the When junk mail arrives: Move it to the Junk mailbox, so I selected the appropriate radio button for that as well. Good Luck and hope this helps! 

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Subject says it all, really. Does anyone know of a way to turn off the confirmation dialog when you Erase Junk Mail in Mail 2.0.5? Maybe some config file I can manually edit or something...?

I'm not sure about a config file that can be manually edited but you can select automatically erase messages in an account's Junk mailbox which is available under the Mailbox Behaviors tab for the preferences for each account and no confirmation dialog will be provided.
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Erase junk mail

The erase junk mail command (mailbox-erase junk mail) is dimmed. I have tried everything I know and cannot use this option. I have junk mail set to erase when one day old but this does not always work. I tried erase when quitting mail but really would like to erase when I see the junk mailbox filling. Does anyone know how to activate the "erase junk mail" command. I used this extensively in Panther and have just upgraded computer and OS to leopard. The option remains dimmed and not usable.

Do you have a Junk Mail folder to erase?
If not, in Mail Preferences > Junk Mail, select Move it to the Junk mailbox, to create the Junk Mailbox.
If there is any junk mail in it, then the Erase Junk Mail choice will be available.

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I just went into mail and saw that I had 4 emails in my junk folder. I went up mailbox>erase junk mail, but the button was dead - greyed out. I had to drag the junk mail to the trash folder and then empty trash. Is there a problem here or a fix?

msweatherwax wrote:
Something's scrambled.
As it works just fine in my installations I agree that something may be scrambled, but it is not general, boot into safe mode and try again, post back.

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For the last few months, maybe even since I upgraded to 10.7 from 10.6 several months ago, I have noticed that the "Erase Junk Mail" under "Mailbox" is grayed out even though there are emails in the junk mail folder.
Also when I go to search I no longer can select, or even find, the "From" option.
It's most likely me just not seeing it.
I have rebuilt all the folders.
Thanks for your help.

Found the problem myself in another thread.
"The problem was that I was playing with the Junk Mail preferences to improve the junk mail filter and accidentally selected "Perform custom actions"."

Erase Junk mail is grayed out and won't work

I just upgraded to 10.5 and my erase junk mail will not work. I have tried rebuilding the box but it still won't work

For what type of account - IMAP or POP?
If a POP account, quit Mail first and using the Finder, go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > Junk.mbox.
Delete the Junk.mbox and empty the Trash. This will delete the account's Junk mailbox and all junk messages within.
Launch Mail, and a new Junk.mbox will be created automatically within the account named folder when the next message received is automatically or manually marked as junk and moved to the account's Junk mailbox.
Test if this resolve the problem.

Erase Junk Mail function disabled!

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