"Erase Junk Mail" grayed out

When I want to delete the mail in my Junk mailbox, the "Erase Junk Mail" option is grayed out. The "Erase Deleted Messages" option works fine for the other mailboxes. Anyone know how I can fix this problem? Now I have to "select all" and then delete, and that's a three-step pain.

if you select the main junk mailbox, the delete button is greyed out, so you have to select a specific junk mailbox associated with an email account of yours. If that does not work then try the following:
1) quit mail, reboot computer, launch mail again, does that solve the problem?
if does not help then
2) launch mail, select each of your junk mailboxes, not the main one, then go to mailbox>rebuild and rebuild each of these junk mailboxes
if does not help then
3) go to applications>utilities>disk utility and repair permissions - may take awhile to let the process run its course
if does not help, then let me know
hope this helps

Similar Messages

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    I know it's a long time since your post but I just found the answer as I was having the same problem.
    I had set up advanced preferences.
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  • "Erase Junk Mail" is grayed out

    All of a sudden, "Erase Junk Mail" is grayed out.
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    Hello Roger,
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  • Erase Junk Mail Button greyed out

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    I had this problem and was able to solve it by enabling junk mail filtering.  I had it turned on before in Mavericks, but apparently that setting didn't come over for some reason or other.  Mail > Preferences > Junk Mail > Checked the box next to Enable junk mail filtering  I personally like the When junk mail arrives:  Move it to the Junk mailbox, so I selected the appropriate radio button for that as well.  Good Luck and hope this helps!  

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    Hello folks, for some reason my "Erase Junk Mail" menu options are greyed out and disabled.
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    Test if this resolve the problem.

  • Erase Junk Mail Not Selectable

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    msweatherwax wrote:
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  • Junk mail greyed out

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    Post at Apple Feedback.

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